1.

Baseline
a. Define the purpose of DMU/ org – key outcomes/ metrics required
b. Understand the regulatory framework
c. Define the various stakeholders (Govt agencies/ ministries, etc)
i. Aligning the purpose/ study with stakeholders' interests and roles and getting inputs
d. Identify the various operating model functions
e. Identify stakeholders' various interaction points/ interdependencies and possible obstacles in the
process
f. Identify boundary conditions and parameters necessary for the smooth functioning of DMU
g. Identify the performance management framework
h. Identify role and scope of the unit’s work (tasks and competencies)

2. Benchmark
a. Benchmark DMU in similar countries and other nations across efficiency, transparency, accuracy, and
other defined parameters (Middle East countries, West developed economy, Fast developing
economy)
b. Identify and analyse the bottlenecks, best practices, limitations and advantages

3. Design principles
a. Identify the optimal organization structure
b. Build a governance model
c. Merge resource planning
d. Processes and policies
e. Role and scope of the unit’s work (tasks and competencies)
f. Merge the findings in the baseline and benchmark phase and carve out a demo DMU
g. The model should be
i. Transparent
ii. Efficient
iii. Robust
iv. Self-learning/ evolving
v. Flexible

4. Operating model options

a. Identify a few relevant model options and perform a detailed pro-con analysis
b. Test use cases best suited for the economy basis past trends and recent regulatory norms
c. Select the most suited operating model

5. Testing the selected model

a. Testing the model under stress conditions
b. Assess strategy alignment with expected outcomes
c. Align stakeholders on the model outcomes and tweak it if necessary

6. Detailing out the selected model

a. Align the model in the hierarchy and bureaucracy of the organization structure
b. Identify workflow and processes
c. Allocate various resources
d. Implementation road map
 e. Supporting various departments in implementation

7. Capabilities required
a. Data Analysis
b. Technology Infrastructure
c. Human resources
d. Financial

8. Knowledge transfer
a. Design a smooth handover process to the relevant stakeholders
b. Support on key talent hiring, resource planning and additional capabilities required
c. Subsequent visits for ensuring smooth operations

Delivery model?????