Mr Akram Aqil

Padang Selising
Machang 18500
Kelantan

March 25, 2022

Manager
Le Table Restaurant
Bulatan Kampung Pandan
51000 W.P Kuala Lumpur

Dear Manager,
My name is Akram Aqil. I am writing this letter to complain to you about the poor service by
your restaurant’s staff and management. Im very disappointed because today should be my
family best day in your restaurant but I never think this will be happen.
Before we go to your restaurant, I already made a reservation one week earlier to book our
table at your restaurant but when we arrive,your staff could’t find my name for the
reservation and my family and I have to wait for half an hour. After we got a table,your staff
take very long time before to come to our table to take our order. Not other than that,my
expectation for the food your restaurant served very high but i didn’t get it and your
restaurant bill for the food is very high .
Lastly , as a customer I very disappointed by your service because your restaurant is the most
popular restaurant at Kuala Lumpur. I hope that a resolution from you for the present
situation as soon as possible.
Yours Faithfully,

(AKRAM AQIL)
Mr. Ahmad Afiq
Customer Service Manager
Le Table Restaurant
Bulatan Kampung Pandan
51000 W.P Kuala Lumpur

March 25, 2022

Mr. Akram Aqil

Padang Selising
Machang 18500
Kelantan

Dear Mr. Akram,

First of all, let me offer my sincerest apologies for the poor service you received at our establishment
on 25 March. It has always been our goal to provide customer service that is polite, friendly and
helpful. I'm sorry that you were not treated professionally and respectfully by the staff and the
management in the restaurant.

The employee in question has been disciplined over this matter. We would also like to offer
you a RM50.00 voucher as a gift certificate (enclosed), which can be redeemed at any time, can be
use for one time only. We would also like to offer a free reservation with no fees the next time you
make a booking in our restaurant.

We would like to apologize also for the bad quality served food and drinks. As we offer the
voucher, we will improvise the services and the foods we serve in the future.

Thank you for notifying us of the problem. We value your feedback and your cooperation in giving us
the feedback.

Sincerely,

……………………………………….

(AHMAD AFIQ)
Customer Service Manager