Uttaranchal School

Of
Hotel & Hospitality Management

INDUSTRAIL TRAINING REPORT

HYATT REGENCY GURGAON

BY ROSHAN SINGH

OF

II YEAR, Bachelor of Hotel Management & Catering Technology

Semester – III

Batch – 2022 - 2026

 ACKNOWLEDGEMENT

I attribute my sincere thanks to our

institute, Uttaranchal School of Hotel &
Hospitality Management & Hyatt Regency
Gurgaon for providing me this big
platform to experience the valued training
of hospitality sector. I would also like to
thank Mr. Manish Badoni for their
constant support throughout my training.
I am very grateful to them for their
involvement and teaching diferent facts
of the hospitality sector. I would also like
to thank my beloved parents and my
friends for their utmost assistance during
my internship. I would also like to express
my sincere gratitude towards the entire
staf for their immense support,
continuous guidance and impartation of
their valuable knowledge which made this
internship successful.

PAGE 1
Introduction to hotel group

Hyatt Hotels Corporation, commonly known as Hyatt

Hotels & Resorts, is an American multinational hospitality
company headquartered in the Riverside Plaza area
of Chicago that manages and franchises luxury and
business hotels, resorts, and vacation properties. Hyatt
Hotels & Resorts is one of the businesses managed by
the Pritzker family.
The Hyatt Corporation came into being upon purchase of the
Hyatt House, at Los Angeles International Airport, on
September 27, 1957. In 1969, Hyatt began expanding
internationally. Hyatt has grown by developing new
properties and through acquisitions, with the biggest growth
coming from the acquisition of American Suites (later
rebranded Hyatt Place) in 2004, Summerfield Suites (later
rebranded Hyatt House) in 2005, and Two Roads Hospitality
in 2018[
Hyatt has more than 1350 hotels and all-inclusive properties
in 69 countries across six continents.
Hyatt-branded properties have traditionally catered to
upscale or business customers; its properties were
either full-service or boutique hotels. In 1980, Hyatt added
the Grand Hyatt and Park Hyatt brands to its portfolio. In
1995, Hyatt entered the vacation ownership market. Hyatt
introduced the Hyatt Place brand, designed as a limited

PAGE 2
service offering for business travellers, in 2006. Hyatt House
was Hyatt's first select-service property, catering primarily to
traveller’s with long-term stays and at a more economical
price point. Since then, Hyatt has added a wide range of
other brands, especially in the lifestyle and resort segments.

Timeless Collection
 Park Hyatt –
top-tier luxury brand, offering residential-style luxury
 Grand Hyatt –
large luxury hotels with fine dining and expansive meeting
facilities
 Hyatt
Regency – Hyatt's signature brand
 Hyatt Place –
mid-tier brand offering large rooms
 Hyatt House –
extended-stay properties
 Hyatt –
Hyatt's brand of modern hotels
 UrCove by
Hyatt – Hyatt's new brand targeted to Chinese travelers,
co-developed with Home Inn
 Hyatt
Residence Club – timeshare and vacation rental resorts

PAGE 3
(Hyatt Regency Lexington) (Hyatt Regency Perth)

Loyalty Program
Hyatt operates a loyalty program called World of Hyatt,
which replaced Gold Passport on March 1, 2017. This
program includes membership tiers of discoverist, explorist,
and globalist, and it offers Hyatt members benefits like
higher room type upgrades and complimentary breakfast
Hyatt's partnership with MGM Resorts International allows
members of both companies' loyalty programs – World of
Hyatt, respectively – to "status match" (i.e., match their lower
status in one of the programs to the higher tier achieved in
the other), and then earn points and credits, as well as avail
themselves of the perquisites and partnerships associated
with the higher, matched status in both programs.

PAGE 4
About Hyatt

 Hyatt Purpose
We care for people so they can be their best.
 Hyatt Vision
A world of understanding and care.
 Hyatt Mission
To deliver distinctive experiences for our guests.
 Hyatt Values
Empathy, experimentation, inclusion, integrity,
respect, and wellbeing are our shared core
values.

About Hyatt Regency Gurgaon

Hyatt Regency Gurgaon is a premium five-star business

hotel in the heart of Gurgaon. Our state-of-the-art meeting
rooms and event venues can accommodate up to 3,000
guests, making it the perfect choice for your next event.
Located on NH8 express highway, which connects Delhi,
Gurgaon and Jaipur. The hotel is easily accessible from
Southern periphery road, 10 minutes’ drive from golf course
extension and 25-minute drive from Cyber City. Hotel is in
close proximity from Manesar, Bilaspur and Bhiwadi. Guests
can utilize the business center round the clock and can have
refreshing workouts at the 24-hour gym. Other facilities

PAGE 5
include the Shvasa spa, 24-hour front desk, car rental
services and airport shuttle services at a surcharge. Dining
options include a multi-cuisine restaurant Kitchen District,
award winning Indian specialty restaurant: Lavana. An
eclectic collection of spirits, wines and other beverages are
available at The Long Bar while snacks and pastries are
available at The Lounge. Room service is available for 24-
hour.

Amenities
*Business Services
*Concierge
*Digital Check-In
*Fitness Center
*Free Internet Access
*Camp Hyatt
*Laundry
*Meeting Facilities
* Swimming Pool
*On-Site Restaurant
*Room Service

Rooms & Suites

Our 451 generously sized rooms and 37 luxurious suites,
starting at 44 square meters, are meticulously crafted to
provide a stylish and comfortable ambiance.

1 King Bed with Club Access

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 473 sq. ft./Varies
The stunning and spacious 44-square-metre room is
equipped with complimentary amenities and services for
business and leisure travellers. Club benefits include
complimentary breakfast and evening cocktails. Exquisitely
designed, the room features elegant Anigure furniture and
floor-to-ceiling windows with a view overlooking the
landscaped garden or swimming pool. It has a plush king
bed, workstation with high-speed internet access, evening
turndown services and complimentary use of the fitness
centre and swimming pool.

Amenities
 Regency Club access
 Complimentary breakfast and
evening cocktails
 Complimentary high-speed Wi-Fi
 Individual climate control
 Tea- and coffee-making station
 Tub and walk-in shower
Premium bath amenities
 Iron and ironing board

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 24-hour in-room dining
 In-room safe
 Rollaway bed and crib upon request
 Access to recreational facilities

2) Twin Beds
473 sq/ ft Varies
The stunning and spacious 44-square-metre room is
equipped with complimentary amenities and services for
business and leisure travellers. Featuring elegant Anigure
furniture and floor-to-ceiling windows with a view overlooking
the landscaped garden or swimming pool, the room offers a
plush twin beds, desk with high-speed internet access,
evening turndown services and complimentary use of the
fitness centre and swimming pool.

Amenities
 Complimentary high-speed Wi-Fi
 Individual climate control
 Tea- and coffee-making station
 Bathtub and walk-in shower
 Premium bath amenities
 Iron and ironing board
 24-hour in-room dining
 In-room safe
 Rollaway bed and crib upon request
 Access to recreational facilities

PAGE 8
 3) Regency Suite King
947 sq. / ft. garden View
Enjoy a spacious and luxurious 88-square-metre suite
featuring floor-to-ceiling windows with jetted tub and views
overlooking landscaped gardens, along with luxury amenities
providing state-of-the-art comfort and entertainment.
Regency Suite perks include access to the Regency Club
Lounge, which offers a complimentary breakfast buffet and
evening cocktails, all-day tea and coffee, soft beverages,
private check-in and checkout. This is a standard suite.

Amenities

 Regency Club access

 Complimentary breakfast and evening cocktails
 Separate sitting area and primary bedroom
 Oversized work desk with enhanced lighting

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 Complimentary high-speed Wi-Fi
 Individual climate control
 Jetted tub and walk-in shower
 Premium bath amenities
 Iron and ironing board
 24-hour in-room dining
 In-room safe
 Rollaway bed and crib
upon request
 Access to recreational
facilities

4) Regency Executive Suite

1,743 sq. /ft. Pool View
Step into an upscale and contemporary suite spanning 162
square metres and featuring one king room, spacious
separate living and dining area, floor-to-ceiling windows and
great views of the hotel pool. The bathroom features a
private jetted tub and white marble flooring. Regency Club
perks include all-day tea and coffee, soft beverages, express
check-in and checkout, a dedicated concierge and use of the
boardroom for one hour per stay. This is a premium suite.

PAGE 10
 Amenities

 Regency Club access

 Complimentary breakfast and evening cocktails
 Separate sitting area and primary bedroom
 Oversized work desk with enhanced lighting
 Complimentary high-speed Wi-Fi
 Individual climate control
 Jetted tub and walk-in shower
 Premium bath amenities
 Iron and ironing board
 24-hour in-room dining
 In-room safe
 Rollaway bed and crib
upon request
 Access to recreational
facilities

5)Presidential Suite
2,841 sq./ ft. Garden View
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 Upscale, contemporary décor welcomes guests into this
264-square-metre, top-floor, two-bedroom suite that features
one king bed and two twin beds, plus separate living and
dining rooms. Floor-to-ceiling windows grant views of
landscaped gardens, while the bathroom features private
jetted tub, sauna and white marble flooring. Presidential
Suite perks include access to the Regency Club Lounge,
which offers a complimentary breakfast buffet and evening
cocktails, all-day tea and coffee, soft beverages, private
check-in and checkout, limited access to a private
boardroom and high-speed internet access.

Amenities
 King room and additional room with twin beds
 Oversized work desk with enhanced lighting
 Butler’s pantry
 Complimentary high-speed Wi-Fi
 Individual climate control
 Sauna, jetted tub and walk-in shower
 Premium bath amenities
 75” flat-screen TV in living room
 Additional TVs in bedrooms
 Stereo with iPod docking station and built-in alarm clock
 Iron and ironing board
 24-hour in-room dining
 In-room safe

PAGE 12
 Access to recreational facilities

DINING

Kitchen District

The Kitchen District showcases a

wide array of dishes sure to please
every palate, with five stand-alone
kitchens designed to offer
distinctive cuisines, yet coexisting
in perfect harmony to form a
singular culinary district. Breakfast features a sumptuous
buffet of continental, Indian, Asian and Mediterranean
dishes. During the a la carte lunch and dinner, indulge in an
extensive menu that focuses on handpicked dishes from

PAGE 13
coastal regions around the Mediterranean, India, Malaysia
and Japan, all cooked to perfection.

 Breakfast Buffet
INR 1200 + 18% Taxes per person.
Mon - Fri
6:30 AM - 10:30 AM
Sat & Sun
6:30 AM - 11:00 AM

 Lunch Buffet
INR 1950 + 18% Taxes per person
Mon - Fri
12:30 PM - 3:30 PM
 Dinner Buffet
INR 2450 + 18% Taxes per person
Mon - Sun
7:00 PM - 11:00 PM

Lavana
Located on the first floor, Lavana
serves authentic Indian cuisine
and re-creates the magic with
home-style dishes and a private
dining space. Lavana brings out
the essence and inherent flavours
of the revered Indian cuisine that
is strongly influenced by traditional

PAGE 14
cooking techniques, a confluence of the choicest and richest
ingredients and age-old recipes. Relish the authentic
crowning delicacies from the land of India as Lavana
rediscovers the royal flavors and culinary heritage of Indian
food. Awards: Winner of Best New Awadhi Restaurant by
Time Out Food Awards 2014.

The Lounge
Situated at the lobby level, the casual
and cozy lounge offers an excellent
selection of liquor, premium teas and
coffees, plus fresh-baked products. The
Lounge’s menu focuses on fresh,
flavorful comfort food, making it ideal for
in-house guests and visitors to convene
and connect. Pastry chef Prawyn Packiaraj is an expert in all
things sweet, crafting spectacular pastries, delicious cakes
and some of the most beautiful, trending wedding cakes
around.

Hours
Mon – Sun - 11:00 AM - 8:00 PM

The Long Bar

The Long Bar is a great place
to unwind after a long day with
friends and business

PAGE 15
associates, with its stylish and casual 60-foot-long bar
featuring an eclectic selection of the finest beverages. Enjoy
new- and old-world wines, and a range of innovative
cocktails and mocktails created by engaging and skillful
bartenders. In addition, the intimate setup of the bar invites
you to host a get-together with close friends, plan private
parties or unwind after hectic meetings or events.

 Hours
Mon – Sun - 12:00 PM - 12:00 AM

Room Service
In-room dining is our way of creating a
restaurant-quality dining experience in the
privacy and comfort of your room. Place
an order from our round-the-clock, a la
carte room-service menu that offers an
array of breakfast options, including our
delicious Indian set breakfast, continental
breakfast or healthy breakfast delivered
right to your room. We offer a wide selection of menus,
which include comfort food, snacks, picnic boxes, full-course
meals and carefully curated kids’ menus. Opens 24 Hours

Events & Attractions

Gurgaon has a host of sights to visit and things to do,
including museums, shopping malls, museums, golf courses
and cinemas, in addition to vibrant and dynamic nightlife
venues. Explore Gurgaon and experience a variety of
activities designed for individuals and groups. Whether

PAGE 16
you’re on a family vacation or part of a corporate team-
building exercise, there are options for everyone.

1. Golf Event
Dedicated teaching professionals at our hotel are committed
to helping you, your most valued clients and your associates
achieve success on the golf course. When you schedule a
golf event with us, you'll walk away with a better business
relationship. We will be pleased to arrange a golf event for
guests as well. Charges apply, and prior reservations are
required. Groups consist of 10 to 15 people.

2. Yoga

Hotel offers basic yoga sessions for beginners, as well

as classes for intermediate and advanced practitioners.
The 60-minute basic yoga class covers a selection of
asana, pranayama and mudra practices, and is
designed to help instill within you a sense of balance
and harmony. Yoga and meditation sessions can be
arranged and conducted by trained and certified yoga
masters with prior notice (for a group of five to 10
people). Charges apply.

3. Cooking and Cocktail Classes

PAGE 17
 At our hotel, cooking master classes present a unique
opportunity to work with the experts. Master cooking
classes are held in one of the restaurant kitchens, and
small groups (5–10 people) work together to enjoy the
fruits of their experience for lunch, dinner or dessert.
You'll learn tips and tricks while cooking using only the
best ingredients. Our cocktail classes, whether for
private or corporate groups, cover the basics for making
cocktails: Learn what tastes fantastic and how to make
it look sensational. Charges apply.

4. Entertainland Mall
Entertainland, situated next to our hotel, features a
multitude of adventure-packed recreational activities
under one roof. Enjoy go-karting, bowling, sky surfing,
laser tag and a giant swing arcade

5. Cyber Hub
This one-stop food and entertainment destination sits along
National Highway 8, offering an unparalleled experience and
an ideal destination for shopping, dining, art and cultural
shows, media launches and just being out on the town.

6. Damdama Lake

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The lake fills a depression in the Aravalli Hills, which form a
striking backdrop to Damdama's placid waters. The area is a
popular picnic spot, preferred by travelers who wish to go
boating, as there are row boats, paddle boats and motor
boats available for rental.

7. India Gate

A war memorial in the centre of New Delhi, India Gate is a

place of national pride. Its foundation was laid in 1921. India
Gate is a 42-minute drive from the hotel

8. Humayun's Tomb
Built in the 16th century, Humayun is the first Mughal garden
tomb. Built for the second emperor of the Mughal dynasty,
the tomb is an excellent example of early Mughal
architecture, which reached maturity in the Taj Mahal at
Agra. Humayun's Tomb is a 47-minute drive from the hotel.

Meetings & Events

Hyatt Regency Gurgaon, the city's largest convention hotel,

offers an expansive meeting and event space covering over
3,700 square meters (40,000 square feet). Our hotel is

PAGE 19
designed to meet the demands of India's thriving Meetings,
Incentives, Conferences, and Events industry.

Regency Ballroom
20,709 sq ft
Capacity -3000 Guests
The state-of-the-art, pillar-free Regency Ballroom features
1,924 square metres (20,710 square feet) of space, with a
clear ceiling height of 8.5 metres (28 feet), divisible into three
different soundproof halls. It can accommodate up to 3,000
guests. The ballroom also is equipped with the latest
technology, surround-sound system, drop-down screens,
high-fidelity audio-visual systems, 144 inbuilt LED par cans
and eight moving heads. It's the only ballroom in the country
to house an inbuilt Christie projector with 35,000 lumens, the
world’s brightest, highest-resolution HD digital projector.

PAGE 20
Pre-Function Area
7,997 sq ft
The event floor, in addition to the ballroom, offers over 743
square metres (8,000 square feet) of pre-function area.

Regency Salon
1,270 sq ft
The salon is a 118-square-
metre venue (1,268 square feet)
that is divisible into two
soundproof meeting venues
with inbuilt data projector and
drop-down screens. Divided

PAGE 21
smaller venues feature dedicated plasma screens and
BOSE audio system.

Boardroom I, II & III

247-516 sq ft
Compact meeting rooms ranging from 23–48 square metres
(245–518 square feet), best used for your board meetings or
smaller meetings requiring special care and attention.

Lavana
Capacity
50 Guests
Lavana, with its timeless
elegance, is the perfect venue

PAGE 22
for small, intimate dinners and bridal showers for up to 50
guests.

Lawn
14,197 sq ft
The Regency Lawns, surrounded by lush green trees and
sprawling lawns of 1,319 square metres (14,200 square
feet), make for a contemporary and elegant venue. It is ideal
for events, receptions, parties, and premier meetings,
incentives and conference experiences (MICE) alongside

PAGE 23
state of the art conference facilities to host any
indoor/outdoor event

FEAUTURES

Spacious Ballroom
Spread over 1,924 square metres (20,710 square feet), the
Regency Ballroom has a majestic ceiling height of 28 feet.

Internet Access
Enjoy high-speed Wi-Fi access, including access in our
rooms, suites and public areas.

Business Centre
Benefit from computer terminals, fax machines and printers.

Event Planning Team

Our dedicated event planning team will assist you from start
to finish to ensure the success of every events.

Creative Catering
We offer everything from themed buffets to elegantly plated
dinners prepared by our experienced team of chefs.

PAGE 24
Poolside
The picturesque poolside, along with an enviable location,
makes it one of the most popular wedding venues.

PAGE 25
Parking & Transportation
Parking
 Self-Parking -Free
 Parking Services -Free

 Convention Centre Parking -Free

 Accessible Parking -Free

Transportation
 Indira Gandhi International Airport (DEL) - 25.7
Kilometers

INDUSTRAIL TRAINING
[Training schedule]
 Human resource – 12 June – 19 July

PAGE 26
  Culinary(Bakery) – 20 July – 5 August
 F & B Service (Banquet)– 6 August – 15 September
 Housekeeping (Rooms & laundry) – 16 September- 12
October

Human Resource –

 The human resources department serves no

customers, books no business, yet it plays a very important
role in the hotel’s efficient operation. The three major
functions of the human resources department are employee
recruitment, benefits administration and training.

Department Scope & Responsibility

The roles and responsibilities of HR, they include maximising
employee productivity and protecting the company from any
issues that may arise within the workforce. Here are the
primary duties of an HR professional:

 The HR department is accountable for developing and

accomplishing the goals of the company. Their
proactive involvement in planning helps them have a
full understanding of the actions necessary to sustain
the company's growth. It enables HR to assign the right
resources to the relevant projects and ensures delivery
on time. They are also responsible for assessing and
acknowledging the actual performance of team leaders
(TL) compared to the expectations and making
strategies based on the assessment result.

 HR creates job analysis to hire the right candidate for

the position. A job analysis includes the job description
of the employees in the organization. It is the

PAGE 27
 responsibility of HR to form high-performance
workgroups. They move employees from one job to
another in the organization based on the employees'
needs and talents. They also merge tasks and
distribute responsibilities among the employees for
high-performance and efficient functioning.
 The work environment directly influences the work
performance of employees. It is the role of HR to
develop a sense of security and a certain level of
comfort that can improve the employees' performance
significantly. Creating an open culture is very crucial so
that employees can talk about their problems freely. To
maintain good company culture, HR frequently plans
company events where employees can showcase their
other talents, such as singing, dancing, mimicry and
others. It improves the overall brand image and spreads
positivity throughout the organization. It is the
responsibility of an HR recruiter to hire a suitable
candidate for any vacant roles in the organization and
manage the entire recruitment process. The HR
department develops and executes the company's
talent acquisition strategy. They plan company brands
designed to attract suitable candidates. It is their duty to
post job requirements on different job portals, such as
Indeed, to fill the vacant positions in the organization.
 The keeping of employee records is the responsibility of
the HR department. These records assist companies in
identifying skill gaps that may help in the recruitment
process, analyzing demographic data and complying
with applicable regulations. They also provide the
personal information and emergency contact
information for every employee. HR may get an
accurate idea of resource allocation and usage by
keeping track of employee records. It also helps in

PAGE 28
 assessing productivity at individual, functional and
organizational levels.
 A performance appraisal is a regular evaluation of an
employee's performance and contributions to the
organization. The HR department is critical in making
and implementing performance appraisals. It serves as
a communicator between the top management and the
employee. It ensures a smooth implementation of the
appraisal process. Proper performance analysis and
appraisal records assist management in deciding about
promotions, job transfers and other related actions.
 Compensation management is a critical function of
human resources. It is the process of planning,
organizing and managing the direct and indirect
remunerations employees receive for their work.
Companies offer competitive compensation to their
employees to recruit and retain top talent.
Compensating employees honestly and logically for
their work keeps them motivated and encourages them
to work with dedication. Compensation may be in any
form, such as salary, cash incentives, bonuses, stock
options and perks.
 It is crucial to keep employees satisfied from their roles
in retaining key talent. HR is accountable for keeping
the employees happy, positive, motivated and satisfied.
They can ensure employee satisfaction by creating
tremendous benefits for employees. Common benefits
are special holidays, a learning and development
budget, extra leave and a tour budget. HR can create
value for all employees by accommodating these
needs, which leads to increased motivation,
satisfaction, productivity and retention. Employee-
oriented work culture also leads to employee
satisfaction.

PAGE 29
 Essential HR Skills

 Negotiation skills
 Talent Management
 Decision Making Skills
 Analytical Skills
 Relationship Building

Culinary (Bakery)
Culinary arts are the cuisine arts of food preparation,
cooking, and presentation of food, usually in the form of

PAGE 30
meals. People working in this field – especially in
establishments such as restaurants – are commonly called
chefs or cooks, although, at its most general, the terms
culinary artist and culinarian are also used.

Bakery
A bakery is an establishment that produces and sells flour-
based food baked in an oven such as bread, cookies, cakes,
doughnuts, bagels, pastries, and pies.
Roles & responsibility in bakery
 Bakers prepare breads, cakes, pies, and pastries using
an oven under high temperature.
 The baker job description entails measuring, mixing,
and blending various ingredients, especially flour to
obtain a mixture which when heated in an oven yields a
baked product.
 Bakers in performing their duties weigh and measure
flour, yeast, butter, eggs, and other ingredients using
scales or graduated containers.
 They mix ingredients using a blending machine or
manually kneading to achieve uniform mixture.
 They also roll, cut, and shape dough according to
desired sizes before placing in pans, moulds, or on
sheets for heating.
 Usually, bakers allow kneaded dough to stay awhile
before placing in an oven. This interval is often required
to allow the dough rise while waiting for the oven to
heat up.

PAGE 31
  While baking, bakers adjust oven knobs to regulate
temperature as desired. They observe the colour and
state of a product being baked to determine if it’s due to
taken off the oven.
 Their role also involves applying icings, glaze, and
toppings after baking to decorate products as
necessary.
 As part of their responsibilities, bakers inspect food
products as well as raw materials to ensure
conformance to set standards of quality.
 They clean and maintain baking equipment prior to use
and right after use in compliance with health/safety
procedures and guidelines.
 Their work description also entails operating automated
equipment such as slicing and wrapping machines.
 In fulfilling their role, bakers direct and coordinate the
production and operational activities of a commercial
bakery.
 They usually monitor the entire baking process to
ensure set targets are achieved. They also establish
and implement production schedule, as well as recipes
for different products.
 Bakers as part of their description may hire and train
bakery staff, oversee budgeting, and place order for
supplies.
 They also set product prices and determine the amount
of goods to produce daily.

Tasks & Duties In Bakery

PAGE 32
 Weigh out precise amount of baking ingredients using
scales or graduated containers
 Assess the quality of raw materials before baking to
ensure conformance to set standards
 Uniformly mix ingredients using automated equipment
such as blenders and mixers
 Knead dough manually or with the aid of a kneading
machine
 Establish production schedule and set quota for the
number of goods to be produced on daily basis
 Maintain good knowledge of complex industrial mixing
machine and how to operate them
 Maintain a clean and hygienic work area in accordance
with health and safety regulations
 Decorate baked products by applying icings, toppings
and glaze to achieve a finished appearance
 Conduct research to develop original recipes for baked
products
 Direct and supervise the activities of production staff to
ensure products are up to standard
 Ensure proper storage of baking utensils and supplies
 Oversee the routine maintenance of baking equipment
to ensure efficient operations
 Train new recruits on baking techniques and
procedures
 Manage inventory levels and order supplies before they
are used up
 Package and distribute products to wholesalers and
retailers
 Maintain accurate record of baking operations to ensure
profitability
 Adjust thermostatic controls to regulate temperature of
oven

PAGE 33
 Place dough in pans, moulds, or on sheets before
depositing in ovens for baking.

PAGE 34
Food & Beverages Services (Banquet)
Food and beverage service is the process of preparing,
presenting, and serving food and beverages to customers.
Food can include a wide range of styles and cuisine types.
These can be classified by country. Beverages include all
alcoholic and non-alcoholic drinks. Alcoholic beverages
include wines and all other types of alcoholic drinks such
as Cocktails, Beer, Ciders, Spirits, and Liqueurs.

Roles & Responsibility in banquet

PAGE 35
The banquet department is the major revenue-producing
department. It concentrates on selling all the hotel facilities
to potential guests.

The function of catering is under the direction and control of

the banquet manager. The function is organized within the
banquet hall, the size of which varies from hotel to hotel.
The main function of the banquet department in a hotel is to
organize all types of functions catering under the direction
and control of the banquet manager. It concentrates on
selling all the hotel facilities to potential guests.
The banquet department of the hotel is one of the major
revenue-producing departments. It is one of the departments
under the umbrella of the food and beverage department.

Business organizations, Clubs, Families, and Friends

organize functions for various occasions. Due to the non-
availability of a place to hold the function according to their
needs. This is where the banquet department’s
responsibilities come to their rescue by conducting the
function.

The function is organized within the banquet hall, the size of

which varies from hotel to hotel. Some hotels may have
more than one hall of different sizes to hold the function of
different group sizes or one large hall, the size of which can
be adjusted with temporary partitions to accommodate
parties of various sizes.

In a smaller establishment, the functions are organized by

the hotel manager or restaurant manager in a separate area
set aside for this purpose.

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There are also stand-alone convention centers, trade
centers, marriage halls, etc. which can be hired out and the
services of catering professionals may be availed to conduct
the function.

What are the Types of Banquet Functions?

These are the different function types at the banquet:

1. Formal Functions

In this Formal type of function, certain procedures, such as

seating the host, chief guest, guest of honor, and the
invitees, and serving the food and beverages are decided by
the host. This should be strictly followed during the function.

Formal functions always include speeches at a specific time

which is mostly at the end of the meal just before the service
of coffee.

The dress code for the invitees may be insisted upon.

Controlled behaviour of the guests prevails in the formal
function catering.

Functions hosted by the head of the country or state,

military, and formal wedding breakfasts are some examples
of formal functions.

2. Informal Functions

In an informal function, no formalities and procedures are

followed regarding seating, serving, and dress codes. The
service is indiscriminate in sex and rank.

These functions normally include entertainment. One can

witness the casual behavior of the guests during informal

PAGE 37
functions. More informal functions are organized in the
present day.

For example, Birthday parties, Cocktail parties, Wedding

anniversaries, Club member meetings, Alumni meets, etc.

Informal functions can be further grouped into the

following types according to their purpose:

3. Social Functions

The purpose of this social function is to meet people, make

new friends, entertain oneself, and build relationships.

For example- Cocktail parties, Wedding anniversaries,

Birthday parties, Wedding receptions, Dining and Dance
parties, etc.

4. Public Relations

These are organized by the business houses in order to

make the consumers aware of their presence and establish
relationships with them.

Examples- Exhibitions, Contests for homemakers, Fashion

parades, Dealer’s meetings, etc.

5. Conferences

The purpose of this type of banquet function is to share

knowledge and expertise and to discuss matters of concern.

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For Example- Political conferences, Trade union
conferences, International and National conferences on
important issues, etc.

Following are some other different function types,

normally organized by the banquet department of a
hotel:

 Workshops.
 Conferences.
 Fashion parades.
 TV shows.
 Wedding receptions.
 Birthday parties.
 Alumni meet.
 Club members meet.
 Seminars.
 Exhibitions.
 Beauty contests.
 Training sessions.
 Wedding anniversaries.
 Graduation days.
 Cocktail parties.
Whatever may be the kind of function, it needs two broad
categories of facilities without which the function will be a
failure.

The facilities are the following:

1. Food and beverages.

2. Other amenities include seating, audio, video, stage,
lighting, press meets, etc. which vary according to the
function types.
All the functions need some basic facilities other than food
and beverages. The facilities required should be discussed

PAGE 39
with the host at the time of booking the function and provided
accordingly.

Types of Hotel Meal Plans

 American Plan, is also known as Full Pension or Full
Board meal Plan. It includes all three major meals,
breakfast, lunch, and dinner for the length of your stay.
Generally, the rates on this plan are higher but offer a
good value for your money, and of course, added
convenience. American Meal Plan: Room Rent+ Buffet
Breakfast+ Buffet Lunch+ Buffet Dinner

 Modified American Plan(MAP), is also known as Half

Board or Half Pension meal plan. It is a modified
version of the American Plan and includes a room stay
with breakfast and a choice between lunch and
dinner. Modified American Plan: Room Rent+ Buffet
Breakfast+ (Buffet Lunch/Buffet Dinner)
 Continental Plan, is where your room stay involves a d
aily breakfast at the hotel. The hotel can either affix its o
ption of breakfast menu or provide in the dining area for
a buffet breakfast. Also, whether the room service provi
des the breakfast or in a general dining area, depends f
rom hotel to hotel. Continental Plan: Room Rent+ Buffet
Breakfast only

 European Plan(EP) means that only the stay is include

d in the rates and that you will have to pay extra for usin
g the hotel’s dining facilities. This can be called
the “Room Only” Plan, in general terms. European
Plan: Room Rent only.

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Housekeeping (Rooms & Laundry)
The housekeeping department is one of the departments
in a hotel that is working towards the guests' satisfaction.
Each department is dependent on others for information
and services. The housekeeping department primarily
coordinates with the front office and maintenance.

Roles & Responsibility of housekeeper

 A hotel housekeeper is responsible for ensuring rooms
and other areas of a hotel are kept clean everyday.

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 A hotel housekeeping job description usually entails
making beds, replacing used towels with new ones,
vacuuming carpets, and cleaning and disinfecting
bathrooms and ensuring new toiletries provided by the
hotel are placed at appropriate places.
 The housekeeper is particularly expected to carry out a
series of cleaning functions when a guest leaves the
hotel, such as changing bed sheets and polishing the
furniture to keep them looking good for the use of
another guest.
 The housekeeper should also look out for items the
guest may have left behind and take it to the lost and
found desk where it will be returned to the owner.
 The role of the housekeeper in the operation of a hotel
also entails observing the condition of the room they
are cleaning to be sure everything is okay in the room,
including the light bulbs.
 Where they find the light is bad or furniture needing
repair, they should immediately contact the technical or
maintenance department to fix them.
 Aside from the rooms, hotel housekeeping may also
entail making the general hotel environment appealing
and comfortable to guests.
 The housekeeper work description may therefore also
involve keeping conference rooms, lobby, hallways, and
the carpets found in the stairs clean by vacuuming
them. It may also involve cleaning the furniture and
windows.
 Housekeepers may also work in a hotel’s laundry
department where they wash and dry linens like towels
and sheets and restock linen carts in addition to their
cleaning duties.
 For big hotels, you can find housekeepers who work
solely in the laundry department and others performing

PAGE 42
 only cleaning functions, while in smaller hotels
housekeepers may be required to combine laundry
duties with cleaning tasks.

Task and Duties

 Answer immediately to request from guests, as well as
from other departments
 Load cart with supplies such as linens and move it to
the required area
 Enter guest rooms by adhering to proper procedures
and ensure they are vacant
 Replace used amenities in guest rooms
 Provide clean linens and terry for dirty ones
 Fold terry, make beds, and ensure bathrooms are
clean
 Take away, room service items, dirty linen, and trash
 Perform check on all room appliances to ensure they
are in good working condition
 Adjust furniture, desk items, and appliances when
necessary
 Dust furnishings and walls and remove marks from
them
 Carry out floor care duties in hallway and guest rooms,
and vacuum carpets
 Adhere to all safety, security, and company
procedures and policies
 Provide immediate report of any safety hazards,
injuries, maintenance problem, or accidents to the
supervisor
 Successfully complete training and certification
programs in safety

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  Ensure flammable materials are properly stored
 Keep uniform clean and make sure to appear
professional always
 Keep proprietary information confidential
 Ensure company standards are followed in welcoming
and acknowledging all guests
 Expect service needs of guests and provide them
even before called upon to do so
 Provide assistance to guests with disabilities
 Genuinely appreciate and thank guests for their visit
 Apply professional language in communicating with
guests and other people
 Provide support to team to achieve common goals
 Maintain quality standards and expectations
 Without assistance, carry, place, move, or lift objects
weighing up to 25 pounds; with assistance for items
beyond 25 pounds.

DETAILED TRAINING
EXPERIENCE

Housekeeping: -

One of the most core department of the hotel without which

the hotel cannot run smoothly. The initial days were really
hardworking. But I like to clean the dirt and the stains and

PAGE 44
mostly the bathroom and I don't think it tough. This was the
vast department spread all over the world. Later on I got
myself involved into the work and the interaction with the
guest appreciating my work performed it is true that
'Cleanliness is next to Godliness'. I also worked for few days
in Lost and Found.

Food and Beverage Services : -

From the very start of my training in f and b Department I
was Given to work in front area and serve the guest and
clearance, where I was appreciated for the work done. I also
learns some techniques to serve, Where I got self-Motivated.
Working in Food and Beverage was all about Style and
Attitude and a bit of fast work to satisfy the guest needs as
early as possible.

Food Production:-

Kitchen was a place with huge responsibilities, where we

have to play with fire with right time and right things. It itself
is the secret of success behind the hotel. the secret
Ingredients are never spread out. It is really hard working
and requires a lot of efforts to be perfect. it’s all about correct
methods and correct ingredients of cooking. Hence this was
the department where I enjoyed a lot and got to learn about
new things every day. Best part was appreciated by
Executive Pastry chef. The morning breakfast time gave me

PAGE 45
lots of important lessons that how can I manage things when
there is lots of rush in the morning.

Human Resource: -
It was my first department of training and when I entered in
this department it was running busy as there was The G20
EVENT in our Hotel. I learned there to scan documents and
learn about the maintaining of files of each and every
employee. This Department is The heart of the hotel.

LEARNING OUTCOME

Housekeeping
 Learned to make guest rooms of a particular guest
floor.
 Learn to set floors pantry and maids caddy.
 Learned the use of chemicals on different surfaces.
 Learned to vacuum guest rooms and corridors.
 Learned how to clean washroom as per guest
standards.

PAGE 46
  Learning various types of folds for different towels
 Learned how to do super cleaning of guest rooms.
 Learned how to make bed as per the hotel standards
 Learned how to check minibar.
 Learned to take room discrepancy report.
 Learned to handle guest complaints.
 Learned to do follow ups in guest rooms.
 Learned the procedure of Lost and Found.

Food and Beverage Service

 Learned how to do table set ups

 Learned how to do napkin folds
 Learned how to do clearance
 Learned how to do services of different types of tea
and coffee
 Learned how to do sideboard setup
 Learned how to make different types of tea and coffee
on the machine

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  Store pickup
 Learned how to place order on to the guest table
 Learned to work as a team player

Food Production

 Learned tagging in Walk in

 Store pick up
 Learned how to refill buffet and maintain back up
 Learned how to make pan cake, and waffles
 Learned to set up breakfast buffet
 Learned to handle live pan cake and waffle counter
 Learned how to make different sponges, baked yogurt

SUMMARY

It all started with the Interviews. This was a very tough

period for, as I was going to undergo Interviews for the first
time in my life and I missed my first interview of Westin
Gurgaon and then I was selected in Hyatt Regency
Gurgaon. My training schedule was from 12th June to 12th
October, Overall 18 weeks. The initial training period was
tough and difficult to get addict to the work scenario. After
some days I got addicted to work. I experienced many new

PAGE 48
things in life. The training period was a turning point in my
life Where I got to learn many new things in life. I got to learn
each and everything of all the departments, types of services
which are availed in hotel and a lot many things. Working
with new people was not so difficult as I got friendly with
them a learned a lot many weeks new things. During these I
completely changed myself to be a hotelier and also gained
a lot of confidence. I got to know the meaning of hard work.
My whole training period was wonderful learning experience.
I got to deal with skilled and experienced staff members who
were very supportive both in getting the work done and
providing information. Working with experienced staff has
helped me a lot in learning how to get the maximum work
done in short period of time. Working with them even made
me value manpower and time. My whole training period has
made me more confident about my communication skills as I
was in constant contact with the guest, seniors and other
staff members.

BIBLOGRAGHY

 https://en.wikipedia.org/wiki/Hyatt
 https://www.hyatt.com/hyatt-regency/en-US/delrg-
hyatt-regency-gurgaon
 https://www.hyatt.com/hyatt-regency/en-US/delrg-
hyatt-regency-gurgaon/rooms

PAGE 49
  https://www.hyatt.com/hyatt-regency/en-US/delrg-
hyatt-regency-gurgaon/dining
 https://www.hyatt.com/hyatt-regency/en-US/delrg-
hyatt-regency-gurgaon/events-and-attractions
 https://www.hyatt.com/hyatt-regency/en-US/delrg-
hyatt-regency-gurgaon/meetings

ANNEXURE

PAGE 50
PAGE 51
First day of Industrial training

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