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  • CAPA-Whole Wheat Chapati - 17.11.2023

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    swarnambikafoods2013
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    The customer complained that the chapati was not semi-cooked as expected. An investigation found that the customer was consuming a new, improved version of chapati that is fully cooked rather than semi-cooked like the previous version. No corrective actions were needed since the issue was caused by the customer consuming the new version rather than an error.

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    CAPA-Whole Wheat Chapati - 17.11.2023 (1)

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    The customer complained that the chapati was not semi-cooked as expected. An investigation found that the customer was consuming a new, improved version of chapati that is fully cooked rather than semi-cooked like the previous version. No corrective actions were needed since the issue was caused by the customer consuming the new version rather than an error.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    13 views1 page

    CAPA-Whole Wheat Chapati - 17.11.2023

    Uploaded by

    swarnambikafoods2013
    The customer complained that the chapati was not semi-cooked as expected. An investigation found that the customer was consuming a new, improved version of chapati that is fully cooked rather than semi-cooked like the previous version. No corrective actions were needed since the issue was caused by the customer consuming the new version rather than an error.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 1

    RCA CAPA

    INVESTIGATION REPORT
    Name of Customer: Ramakrishna Murthy
    Name of Informant: Mail
    Complaint date: 16.11.2023
    Customer Place: Rajamundari
    No of complaint: 1
    Nature of complaint Chapati is not Semi Cooked
    Batch details BK08B24A

    Preliminary investigation & Identification:

    This is not Semi-Cooked chapati, this is new improved chapati 2.0. Customer was consuming previous
    version of our semi-cooked chapati.

    Probable Root Causes:

    1. New improved chapati 2.0 isn’t semi-cooked.


    Possible root causes

    Corrective & preventive actions:


    Corrective and Corrective Action Target Date Responsible Person Status

     No corrective and Preventive action are 17/11/2023 QA-8 O’clock Closed


    needed.

    Date: 17/11/2023
    Prepared By Checked By Verified By
    Tejaswi Chaudhary Er. Ashutosh Masih Satishkumar Tandale
    Quality Executive TPM (Quality) TPM Manager
    8 O’ Clock ID Fresh Foods ID Fresh Foods

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