ASSIGNMENT 2 FRONT SHEET

Qualification BTEC Level 5 HND Diploma in Computing

Unit number and title Unit 3: Professional Practice

Submission date 1 Date Received 1st submission

Re-submission Date Date Received 2nd submission

Student Name Nguyễn Lê Minh Student ID BH00645

Class IT0601 Assessor name

Student declaration

I certify that the assignment submission is entirely my own work and I fully understand the consequences of plagiarism. I understand that
making a false declaration is a form of malpractice.

Student’s signature Minh

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Table of Contents
1. Introduction.............................................................................................................................................................4
2. The importance of team dynamics in the success of work......................................................................................4
2.1. The definition of team dynamics......................................................................................................................4
2.2. The importance of team dynamics...................................................................................................................4
2.3. Benne and Sheat’s group roles.........................................................................................................................4
2.4. The team dynamics in my group.......................................................................................................................7
3. My group work........................................................................................................................................................7
3.1. Introduction of my group work.........................................................................................................................7
3.2. Result of group work........................................................................................................................................7
Speaker Notes...........................................................................................................................................................15
4. The importance of CPD and its contribution to one's own learning......................................................................19
4.1. Definition of CPD............................................................................................................................................19
4.2. The importance of CPD...................................................................................................................................19
4.3. CPD contribution to own learning...................................................................................................................20
5. Produce a development plan.................................................................................................................................20
5.1. Setting Goals...................................................................................................................................................20
5.2. Skills need to develop.....................................................................................................................................20
5.3 Development Plan...........................................................................................................................................21
6. Refrences...............................................................................................................................................................23
Works Cited...............................................................................................................................................................23
1. Introduction
In this assigment, I will discuss the importance of group dynamics, our team's role and our teamwork
outcomes, and the importance of CPD and its contribution to our learning. And finally, I will create a
development plan for myself.

2. The importance of team dynamics in the success of work

2.1. The definition of team dynamics

Team dynamics are the unconscious, psychological forces that influence the direction of a team’s
behaviour and performance. They are like undercurrents in the sea, which can carry boats in a different
direction to the one they intend to sail.
Team dynamics are created by the nature of the team’s work, the personalities within the team, and
their working relationships with other people, and the environment in which the team works (Myers,
2013)

2.2. The importance of team dynamics

Team processes matter and influence team performance. Here are few points of the importance of team
dynamics:

Motivation

Motivated team is excited to contribute on the project. Unmotivated workers do just enough to avoid
criticism. At worst, team’s lack of attitude leads to poor quality work, the success of the project.

Innovation

If the atmosphere is that’s created on the team rewards creativity and avoids negative criticism, team
members will feel comfortable taking chances. When difficult problems arise, a supportive climate can
produce outside-the-box thinking that leads to creative solutions.

Effective

Good team dynamics allow each participant to serve in his or her best capacity. The various skills of the
team members complement one another, leading to speedy, efficient work. (Hutabarat, 2020)

2.3. Benne and Sheat’s group roles

Benne and Sheats defined three categories of group roles: task roles, personal and social roles, and
dysfunctional or individualistic roles.

Task Roles
These are the roles that relate to getting the work done. They represent the different roles needed to
take a project step-by-step from initial conception through to action. (Individuals may fulfill many of
these roles during the life of a project.)

Initiator/Contributor: Proposes original ideas or different ways of approaching group problems or goals.
This role initiates discussions and moves groups into new areas of exploration.

Information Seeker: Requests clarification of comments in terms of their factual accuracy. Seeks expert
information or facts relevant to the problem. Determines what information is missing and needs to be
found before moving forward.

Information Giver: Provides factual information to the group. Is seen as an authority on the subject and
relates their own experience when relevant.

Opinion Seeker: Asks for clarification of the values, attitudes, and opinions of group members. Checks to
make sure different perspectives are given.

Opinion Giver: Expresses their own opinions and beliefs about the subject being discussed. Often states
opinions in terms of what the group "should" do.

Elaborator: Takes other people's initial ideas and builds on them with examples, relevant facts and data.
Also looks at the consequences of proposed ideas and actions.

Co-ordinator: Identifies and explains the relationships between ideas. May pull together a few different
ideas and make them cohesive.

Orienter: Reviews and clarifies the group's position. Provides a summary of what has been
accomplished, notes where the group has veered off course and suggests how to get back on target.

Evaluator/Critic: Evaluates proposals against a predetermined or objective standard. Assesses the

reasonableness of a proposal and looks at whether it is fact-based and manageable as a solution.

Energizer: Concentrates the group's energy on forward movement. Challenges and stimulates the group
to take further action.

Procedural Technician: Facilitates group discussion by taking care of logistical concerns like where
meetings are to take place and what supplies are needed for each meeting.

Recorder: Acts as the secretary or minute-keeper. Records ideas and keeps track of what goes on at each
meeting.

Personal and/or Social Roles

These roles contribute to the positive functioning of the group.

Encourager: Affirms, supports and praises the efforts of fellow group members. Demonstrates warmth
and provides a positive attitude in meetings.

Harmonizer: Conciliates differences between individuals. Seeks ways to reduce tension and diffuse a
situation by providing further explanations or using humor.

Compromiser: Offers to change their position for the good of the group. Willing to yield position or meet
others halfway.

Gatekeeper/Expediter: Regulates the flow of communication. Makes sure that all members have a
chance to express themselves by encouraging the shy and quiet members to contribute their ideas.
Limits those who dominate the conversation and may suggest group rules or standards that ensure
everyone gets a chance to speak up.

Observer/Commentator: Provides feedback to the group about how it is functioning. Often seen when a
group wants to set, evaluate, or change its standards and processes.

Follower: Accepts what others say and decide even though they have not contributed to the decision or
expressed their own thoughts. Seen as a listener, not a contributor.

Dysfunctional and/or Individualistic Roles

These roles disrupt group progress and weaken its cohesion.

Aggressor: Makes personal attacks using belittling and insulting comments, for example, "That's the
most ridiculous idea I've ever heard." Actions are usually an attempt to decrease another member's
status.

Blocker: Opposes every idea or opinion that is put forward and yet refuses to make their own
suggestions, for example, "That's not a good idea." The result is that the group stalls because it can't get
past the resistance.

Recognition Seeker: Uses group meetings to draw personal attention to themself. May brag about past
accomplishments or relay irrelevant stories that paint them in a positive light. Sometimes pulls crazy
stunts to attract attention like acting silly, making excess noise, or otherwise directing members away
from the task at hand.

Self-Confessor: Uses group meetings as an avenue to disclose personal feelings and issues. Tries to slip
these comments in under the guise of relevance, such as "That reminds me of a time when." May relate
group actions to their personal life. For example, if two others are disagreeing about something, the Self-
Confessor may say, "You guys fight just like me and my partner."
Disrupter/Playboy or Playgirl: Uses group meetings as fun time and a way to get out of real work.
Distracts other people by telling jokes, playing pranks, or reading unrelated material.

Dominator: Tries to control the conversation and dictate what people should be doing. Often
exaggerates their knowledge and will monopolize any conversation claiming to know more about the
situation and have better solutions than anybody else.

Help Seeker: Actively looks for sympathy by expressing feelings of inadequacy. Acts helpless, self-
deprecating, and unable to contribute. For example, "I can't help you, I'm too confused and useless with
this stuff."

Special Interest Pleader: Makes suggestions based on what others would think or feel. Avoids revealing
their own biases or opinions by using a stereotypical position instead, for example, "The people over in
Admin sure wouldn't like that idea." Or "You know how cheap our suppliers are, they won't go for that."

(Mind Tool Content Team, n.d.)

2.4. The team dynamics in my group

Member Group role
Nguyen Le Minh Initiator/Contributor, Information Seeker, Opinion
Seeker, Opinion Giver, Evaluator/Critic, Energizer
Ta Hoang Anh Initiator/Contributor,Opinion Giver,Evaluator/Critic
Nguyen Quang Dung Initiator/Contributor, Information Seeker, Opinion
Seeker

3. My group work

3.1. Introduction of my group work

In the previous assigment our team has succesfully developed a training event plan for a marketing
company

3.2. Result of group work

Planning a training event

1 Name of the program: E – Market training event

2 Goal of the program:

 Increase brand recognization
 Increase the bond between employee
3 Participants:
 New and current employees
  Manager
 President

4 Time: Begin in 2/3 and end in 4/3/2023

5 Place: Hidden Villa

 Website: http://urban-getaway.com/san-pham/hidden-villa/

6 Agenda:
7. Gantt Chart

8. Estimated Budget
 Estimated Budget
Service Cost
Hotel expenses (65 persons) 580.000.000/tr
Car fees (4 cars) 4.050.000/tr
Camping equipment 12.000.000/tr
Insurance fees 100.000.000/tr
Professors & Celebrities cost 70.000.000/tr
Total cost 766.050.000/tr

9. Slides for section training “Team dynamics” (based on the theory of Benn and Sheats)
Figure 1 Figure 2

Figure 3 Figure 4

Figure 5 Figure 6
Figure 7 Figure 8

Figure 9 Figure 10
Figure 11 Figure 12

Figure 13 Figure 14
Figure 15 Figure16
Speaker Notes
Slide 1: Hello everyone, Today I will present our team's slides about team dynamics based on Benn and
Sheats' theory. Here is our table of contents.

Slide 2: Now let's begin by explaining the definition of a group.

Slide 3: A group is a group is an assemblage of persons who work, interact and cooperate with one
another in achieving a common goal in a specified time. The identity of the group members is taken
individually. The members share information and resources with other group members

A team is a group of people who are joined for achieving a common goal within a stipulated period,
having collective accountability is known as the team. The agenda of the team is “one for all and all for
one”. Apart from sharing information, the team members also share the responsibility of the team task.
The team is always responsible for the outcome (i.e. Result of the collective efforts of the team
members).

Slide 4: Now let's go over what team dynamics are. Team dynamics describes the behavioral
relationships between the members of a group. The dynamic between them includes how they interact,
communicate and cooperate. How well your team can do these things directly influences what it can
accomplish.

Slide 5: Now is the second half of our slides; let's go over group roles.

Slide 6: First, let's go over the definition of group roles. A group role is a set of specific assignments or
functions attributed to a team member as part of their responsibilities.

The number of group roles within a team depends on the team's size and purpose.

Having clear and specific group roles can help individuals collaborate and coordinate their work more
effectively

Slide 7: Now we will present to you the benn and sheat

 Initiator (also contributor): This person actively contributes to the work and proposes original
ideas or identifies unique ways of achieving the final goal. The initiator creates discussion and
allows the team to explore new domains and possibilities.

 Information Seeker: This person tracks down all the necessary information relating to a specific
project. He also ensures this information ends up in the right place. He seeks clarification and
aims to shed light on the facts. In case of missing information, he will do anything he can to find
it.
  Information Giver: The information seeker is also often the information giver;
he communicates the information to his team. He is considered an authority when it comes to
information and knows exactly what is and isn’t relevant.

 Opinion Seeker: Within the Benne and Sheats group roles, this is often an opinionated team
member who will seek clarity and the opinions of others

Slide 8:

 Opinion Giver: This person does not mince his words and will quickly give his opinion on matters.
This may lead to irritation among other team members. The opinion giver has an important role,
however. He points out matters that others are afraid to touch upon. In other words, his opinion
can be very valuable.

 Elaborator: This person is able to explore and expand upon the ideas of others. Although the
ideas he works on may not necessarily lead to new insights, in certain cases they may provide
opportunities to bring the team to a higher level.

 Coordinator: This person identifies the different ideas present in the team and makes underlying
connections. He brings the various ideas together.

 Orienter: This person evaluates and clarifies the position of the team. He does this by
summarizing interim achievements, so that the team knows their position on the path towards
the end goal exactly.

Slide 9:

 Evaluator (also Critic): This person evaluates proposals as objectively as possible. He is critical
and doesn’t avoid discussions.

 Energizer: This is the most vital person in the team according to the Benne and Sheats group
roles. He is able to motivate and encourage others to persevere. He remains motivated and
focused on the end goal and inspires others with his enthusiasm.

 Procedural Technician: This person ensures all the necessary preconditions are present. For
example, think of a working Skype connection for a conference call, materials for a brainstorming
session, and the room and facilities for an afternoon meeting. His activities facilitate team
discussion.

 Recorder: This person records everything that is said and writes ideas and appointments down on
paper, so that every team member is aware of what has been discussed.
 Slide 10: Now let's go over the second group role in the Benn and Sheet theory. Personal role these
roles contribute to the positive functioning of the group.

 Encourager: As the name suggests, this person encourages the rest of the team. He stimulates
and motivates others in both a natural and pleasant way. He supports his team members in the
efforts they make.

 Harmonizer: This person aims to resolve or avoid (potential) conflicts or underlying tensions
within the group. He finds harmony important and may use humour to maintain this.

 Compromiser: In the event of opposing opinions and interests, this person aims to find a
compromise for the benefit of the entire team. He talks to various parties and his goal is to pull
everyone together. The interest of the group is always paramount

Slide 11:

 Gatekeeper (also Expediter): This person manages the communication flow and ensures all team
members are given the opportunity to provide input. He also encourages quieter team members
to express their thoughts and ideas.

 Observer (also Commentator): According to the Benne and Sheats group roles, this person is
able to examine the group from a distance and provide feedback based on his observations.

 Follower: Although quiet, this person is definitely a valuable team member. He follows the rest
of the team and accepts what others say and decide. He is more of a listener rather than
someone who constantly provides input

Slide 12: The third group role in the Benn and Sheet group role theory is Dysfunctional roles impede
group progress and weaken group cohesion.

 Aggressor: Makes personal attacks using belittling and insulting comments, for example, "That's
the most ridiculous idea I've ever heard." Actions are usually an attempt to decrease another
member's status.

 Blocker: Opposes every idea or opinion that is put forward and yet refuses to make their own
suggestions, for example, "That's not a good idea." The result is that the group stalls because it
can't get past the resistance.

 Help Seeker: Actively looks for sympathy by expressing feelings of inadequacy. Acts helpless, self-
deprecating, and unable to contribute. For example, "I can't help you, I'm too confused and
useless with this stuff."
  Dominator: Tries to control the conversation and dictate what people should be doing. Often
exaggerates their knowledge and will monopolize any conversation claiming to know more about
the situation and have better solutions than anybody else.

Slide 13: For this part we will go over the the benefits of working in a group.

Slide 14:

 Increased productivity

 Lowers individual responsibility

 Sharing responsibilities

 Greater learning opportunities

 Improves Skills

Slide 15: Finale, let's go over the causes of poor team dynamics.

Slide 16:

 Poor communication

 Groupthink

 Lack of trust between group members

 Lack of direction or misunderstanding of goals

 Poor project management skills

 Weak leadership (or noninclusive leadership)

Slide 17: This is the end of our presentation. Thank you for listening.

4. The importance of CPD and its contribution to one's own learning

4.1. Definition of CPD

Continuing Professional Development is a commitment to ongoing lifelong learning. CPD encourages
looking forward and identifying opportunities to learn something new, refresh existing knowledge,
improve skills, or simply keep up-to-date with the latest developments within a particular profession or
industry.
In practice, CPD can mean everything from taking a training course or attending an educational event, to
studying for new qualifications or learning new aspects of a job. (CPD Certification Service, n.d.)

4.2. The importance of CPD

So what are the benefits of CPD? While you may think that your education and the skills you end up
learning on the job will supply you with all the relevant skills you require, CPD can really level up your
profile. This can help avoid the skills gap – something that’s as important for employers as it is for you.

With employers facing huge losses due to skills gaps, by engaging in professional development, you can
quickly and easily build the skill sets required by your organisation. And by continuing your professional
development, you continue to learn and develop, keeping your skills and knowledge up to date.

Let’s take a look at a few of the benefits that professional development can give you.

Stay up to date with changing trends

The world of work is constantly changing. Especially in the last 18 months, with the events of 2020,
working from home has become the norm, and various pieces of software and technology have had to
be embraced to adjust to this unprecedented change. Keeping up to date with trends has never been
more important, and by failing to do so, your skills could become outdated.

Become more effective in the workplace

Owing to your increased knowledge, you can become much more effective in the workplace, which will
open doors to career progression. Plus, you can use your increased knowledge to demonstrate your
leadership skills by sharing your knowledge with others.

Maintain and enhance your knowledge to supply a better service

Refreshing your knowledge and understanding of certain skill-specific topics can make you stand out
from the crowd, and can also help dust off any skills that you may have let fall down by the wayside. As
such, you’re well-placed to provide a better service.

Advance the body of knowledge within your profession

By taking part in CPD, you can stay up to speed with all the different changes involving technology and
everything else in your industry. For instance, in the healthcare profession, technology is continually
being introduced, changed, and created, to improve people’s health. Having a knowledge of these pieces
of technology will keep you and your employer a step ahead of the competition.

Increase interested in your profession

Everyone can end up jaded in their professions – but by engaging in CPD, you can open yourself up to
new skill areas and fresh knowledge, encouraging you to stay engaged and interested in your role. This
refreshed interest and intrigue regarding your role will make you more effective and engaged, leading to
higher rates of productivity and efficiency. (Fran, 2021)

4.3. CPD contribution to own learning

CPD has contributed to my learning by enhancing my ability to regularly learn and improve, helping
promote my independence as a learner, boosting my confidence in my studies, and helping me maintain
and further improve upon my skills.

5. Produce a development plan.

5.1. Setting Goals

My short-term goal (under a year): 2 goals.

- I want to develop my own website.

- I want to make a morning routine and stick with it until the end of the year.

My long-term goals (1-5 years): 2 goals.

- Landed a job at a big tech company.

- I want to build a muscular body.

5.2. Skills need to develop

Communication skill

- The reason for me to want ro further my communication skill is because communication is integral to
software enginering. Effective communication reduces costs, increases productivity, saves time,
minimizes errors, and develops work cultures. Communication enables the sharing of information to
achieve software engineering goals.

Problem solving skill

- The reason for me to want to develop my problem solving skill more is because. The ability to solve
problems is also essential for computer science students who want to pursue careers in programming or
software development. These careers require the ability to constantly identify and solve new problems.

Computer science students who are able to effectively solve problems will find themselves in high
demand by employers. They will also be well-positioned to pursue any number of exciting and rewarding
careers in the field.
 Teamwork skills

- The reason I want to develop my teamwork skills is because collaboration in software development
teams is important. It helps reduce human error and allows more people to review the code, increasing
its quality. Therefore, bug-free software should be developed by many developers in a team rather than
by one person working alone.

5.3 Development Plan

Short-term Goals

What obstacels How can I

What are my big Which goals need to might get in my improve my Where can I go Review: How
goals? happen first? way? chances of for support? am I doing?
meeting my
goal?
I want to develop 1. I need to study 1. Lack of 1. Focus on 1. Lectuters.
my own website. more about HTML and motivation. learning more 2. Website on
CSS. 2. Lack of about web the internet like
2. I need to buy a knowledge of design. W3Shool or
domain name. web design 2. Save up mozilla
3. I would also need a 3. Don’t have money for a 3. Friends
web hosting site in enouch money domain name
order to put my website to buy a domain and web hosting
on the internet. name. fee.
I want to make a 1. I need to make a 1. Lack of 1. I can tell my 1. Family
morning routine morning routine motivation family about my 2. Motivational
and stick with it 2. Succumb to routine so they video on
until the end of old habit like can tell me youtube
the year. waking late in whenever I slack 3. Friends.
the morning off from my
morning routine.
2. I can also keep
note on my
progress.
 Long-term Goals

What are my big Which goals need to What obstacels How can I Where can I go Review:
goals? happen first? might get in my improve my for support? How am I
way? chances of doing?
meeting my goal?
Landed a job at a 1. Get a computer 1. I may not be 1. I need to 1. Family
big tech science degree. good enough to improve my 2. Friends
company. 2. Find a suitable tech meet the company social skill.
company to work for. expectation. 2. Focus on
3. 2. My antisocial getting as much
tendency may background
leave a bad experience as
impression on the possible.
interviewer. 3. Optimize my
resume.
4. Seek out
information
about the
company.
1. I would need gym 1. I may get 1. Befriend 1. Family
equipment, or at the burned out during someone at the 2. Friends
very least, I would the training. gym and ask
need a gym 2. I may not have about the right
membership. enough spare time way to train.
to train. 2. Develop a
I want to build a 3. Because of my healthy eating
muscular body lack of knowledge, plan.
I may train in an 3. Forming a
ineffective Muscle-Building
manner, Routine.
potentially causing
harm to my body.
6. Conclusion

Through this assignment, I demonstrated my knowledge of team dynamics and CPD and developed a workable
development plan for my goal.

7. Refrences

Works Cited
CPD Certification Service, n.d. What is Continuing Professional Development (CPD)?. [Online]
Available at: https://cpduk.co.uk/explained
[Accessed 6 4 2023].

Fran, 2021. What is CPD, and why is it important?. [Online]

Available at: https://www.futurelearn.com/info/blog/importance-of-cpd-continuing-professional-development
[Accessed 6 4 2023].

Hutabarat, Y., 2020. Team Dynamics for Better Team Performance. [Online]
Available at: https://medium.com/@yafonia/team-dynamics-for-better-team-performance-34a1dc4bc4cb
[Accessed 6 4 2023].

Mind Tool Content Team, n.d. Benne and Sheats' Group Roles. [Online]
Available at: https://www.mindtools.com/a6ltrh7/benne-and-sheats-group-roles
[Accessed 6 4 2023].

Myers, S. P., 2013. Definition Of Team Dynamics. [Online]

Available at: https://www.teamtechnology.co.uk/team/dynamics/definition/
[Accessed 30 3 2023].