Professional. Transparent. Authentic.

EMPLOYEE
DUBAI’S FASTEST GROWING BROKERAGE HANDBOOK
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QUESTIONS
WHAT TRAINING WILL I RECEIVE?

You’ll start your Real Estate journey with a full week, intensive training course in our internal training
facility. This will be conducted by our Training & Development Manager, along with all Department
Heads and top performing agents within the business. This covers all processes, procedures, laws
and regulations of Dubai Real Estate. Our training program is designed to guide you through each
aspect of the property transaction, from the initial point of contact with the property owner, right the
way through to a deal being successfully closed. Once the training is complete you'll be allocated the
community in which you will be specialising and receive your academy certificate. At this stage you'll
begin the ‘on the job’ training program with 1-2-1 support from our 4 Sales & Leasing Directors who
offer continuous daily guidance on closing deals and maximizing your commission. Additionally, you’ll
receive mentorship from our Area Managers to help you perfect and master your new role.

WHAT IS THE VISA PROCESS?

You'll be issued with a tourist visit visa which is granted on arrival when landing in the UAE for UK
citizens. For any other nationalities please check the below link:
https://u.ae/en/information-and-services/visa-and-emirates-id/visit-visas/tourist-visa

Please note, a standard visit visa for UK citizens is only valid for a maximum of 30 days in the UAE.
Should you wish to apply for an extended tourist visa this can be done online prior to your arrival. We
ask that new employees allow us a minimum of 25 days of validity of their visit visa to give us
sufficient time to submit your sponsored employment visa.

Once you join White & Co we will begin your visa process. This includes your change of status (which
allows you to legally work in the UAE), medical examination and biometrics appointment. Once these
stages are complete your Emirates ID (EID) will be posted to the office. Once you have your Emirates
ID we will be able to apply for your RERA (Real Estate License), which we arrange on your behalf.

WHERE SHOULD I LIVE AND HOW DO I FIND ACCOMMODATION?

The White & Co office is based in Motor City, therefore, many of our brokers choose to live in the
surrounding areas. Initially, you can opt for short term serviced apartments or Air BnB. White & Co
also have a Holiday Homes department that offer short term rentals:
https://www.whiteandcoholidayhomes.com/

Please note, before your Emirates ID has been processed, you will not be able to rent a property as a
resident on a yearly contract, therefore, we also recommend the Treppan Apartments in Sports City
or the Radisson 'Home Away from Home' package in Damac Hills. The average monthly rental price for
these options can range from 5000 - 6500 AED inclusive of all bills.

Details of the above will be sent out on receipt of a signed employment offer to assist with your
relocation plans. If you require any further information our recruitment team are on hand to guide you
through the process.
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QUESTIONS

HOW DO I RENT A CAR?

You can rent a car in Dubai as a tourist using your UK driving licence and passport - this
must be done before your first day at the office. For any other nationalities please check
online. However, once you have received your Emirates ID, you must apply for your UAE
driving licence immediately to avoid fines. This can be done at one of the driving centres in
one short visit and we can guide you through the process at the time. If you prefer to buy a
car, this can be done once your Emirates ID and UAE license is obtained. Our agents use a
variety of different rental companies including: One Click Drive, Inviygo, Shift, Speedy Car,
Self Drive, Hertz, Carasti, Belhasa, Green Motion, Al Emad, Diamond Lease, Quick Lease, and
many more, starting at approx 1500AED per month. We have free parking located across the
street from our office.

WHERE DO I GET A UAE SIM CARD FOR MY PHONE?

You'll want to get a UAE sim card for your phone as soon as possible. Our brokers use Virgin, DU or
Etisalat. You can find these stores or stands in the airport or shopping malls after you arrive. Without
your Emirates ID you will only be given a 30 day contract which can be renewed each month by
taking your passport back into one of these stores. However, once you receive your Emirates ID you
can update your contract to a yearly plan. If you wish to keep your UK number on your WhatsApp,
you can download 'WhatsApp Business' using the app store and link your new UAE number to this
instead. This way you can stay in touch with your friends and family from home on your usual
WhatsApp without having to change your number or lose your chat history. WhatsApp business is a
great tool for agents that comes with a variety of additional features that makes it easier than ever to
stay organised in your new role.

HOW CAN I OPEN A UAE BANK ACCOUNT?

Once you receive your Emirates ID you will be able to apply for a UAE bank account. A representative
from Emirates NBD Bank will visit us here at the office to assist with the set up of your new account.
However, feel free to reach out to other providers including: RAK Bank, HSBC, First Abu Dhabi Bank,
Mashreq, ADCB, etc
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HOW DOES THE COMMISSION STRUCTURE WORK?

In order to earn your money, you charge your clients agency fees. On a rentals transaction the
industry standard would be 5% of the annual rental price with a minimum of 5K AED, as your agency
fee. As a residential sales agent, you'll charge a minimum of 2% of the total property value as your
agency fee. As a commercial real estate agent you have the freedom to work on both sales and
leasing units and the benefit of charging double the agency fee values - 10% fee for leasing and 4%
fee for sales. From this fee, you’ll receive your commission of 50% to 70% depending on where you
are within the commission structure. Commission structure is based on performance and increases
with each quarterly target achieved.

WHAT ARE THE COMMISSION TARGETS?

RESIDENTIAL
Leasing Targets:
Property Broker: 50% - Target = 35,000 AED per month (105,000 AED quarterly)
Property Broker: 55% - Target = 45,000 AED per month (135,000 AED quarterly)
Senior Broker: 60% - Target = 55,000 AED per month (165,000 AED quarterly)
Executive Broker: 65% - Target = 65,000 AED per month (195,000 AED quarterly)
Principal Broker: 70% - Target = 70,000 AED per month (210,000 AED quarterly)

Sales Targets:
Property Broker: 50% - Target = 80,000 AED per month (240,000 AED quarterly)
Property Broker: 55% - Target = 90,000 AED per month (270,000 AED quarterly)
Senior Broker: 60% - Target = 100,000 AED per month (300,000 AED quarterly)
Executive Broker: 65% - Target = 110,000 AED per month (330,000 AED quarterly)
Principal Broker: 70% - Target = 120,000 AED per month (360,000 AED quarterly)

COMMERCIAL
Targets:
50% commission - 55,000 AED per month (165,000 AED quarterly)
55% commission - 65,000 AED per month (195,000 AED quarterly)
60% commission - 75,000 AED per month (225,000 AED quarterly)
65% commission - 85,000 AED per month (255,000 AED quarterly)
70% commission - 95,000 AED per month (285,000 AED quarterly)

To give you an example: As a leasing agent, in order to move up from 50% to 55%, you must achieve
your quarterly target in a minimum of 2 out of 3 months. This allows you 1 month of the quarter not to
bill as long as you've achieved your full target.
As a sales agent or commercial broker, to move up from 50% to 55% you must achieve your full
target in the quarter, in any of the 3 months.
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WHAT CAREER PROGRESSION IS AVAILABLE?

Along with the commission % increases, we also offer 6 internal promotions.

Based on quarterly targets achieved:

Senior Broker
Executive Broker
Principal Broker

Additionally, you can be promoted to an Associated Director based on your yearly billing. This
comes with a fixed 70% commission, unlimited annual leave, 4 day working week, flexible working
hours, your own administrator plus many other perks and benefits.

The 100K Club promotion is also available to any sales agent averaging at least 100K AED in
commission on the board each month. This offers a 4 day working week and casual office attire.

Other promotions based on performance include:

Area Manager

As an area manager you’ll be responsible for assisting your team on further training, prospecting,
negotiating and closing deals. You’ll have the freedom of remaining a broker yourself whilst receiving
a 5% override on your teams monthly billings.

WHAT AMAZING INCENTIVES ARE ON OFFER?

At White & Co we believe strongly on giving back more than just commission to our brokers. For that
reason we implemented not 1, but 3 incentive programs. From small wins to the big wins, our agents
receive the acknowledgment and recognition they deserve.

Weekly Incentive - ‘Spin the Wheel’ to win a prize!!

Leasing Broker - 10K AED Weekly Target
Sales Broker - 20K AED Weekly Target

Monthly Incentive - ‘Award Ceremony’

1st Place - 10% extra on your commission billed for the month
2nd Place - 5% extra on your commission billed for the month
3rd Place - ‘Suited & Booted’ custom made, tailored suit

Gold Coin Incentive

Leasing Broker - 10 gold coins awarded for every 10K AED on the board
Sales Broker - 10 gold coins awarded for every 20K AED on the board

Gold coins can be redeemed on our incentive catalogue on prizes priced from 10 coins - 1000 coins.
This includes staycays, experiences, MacBooks, business class flights, designer bags and shoes, high-
end jewellery, Rolex watches and much more...
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WHEN DO I GET PAID?

At White & Co you’ll be paid on the last working day of each month. As a leasing agent any
commission cheques cleared prior to cut off will be paid the same month. For a sales agent you’ll be
paid on completion of the transfer of the property from previous to new owner. Our sales
progression team will keep you updated during the process. Once transferred you’ll receive your
commission on the next available payday. Prior to opening your local UAE bank account, you can
either opt for cash or cheque payment. Cheques can be cashed at any bank using your passport.

WHAT IS THE DRESS CODE?

Professional office attire. Gents are expected to wear smart shirts and trousers as a minimum, full
suits are optional. Its recommended to carry a jacket and tie at all times for any corporate occasions
or photos.
Gents are expected to wear the appropriate socks with their shoes. No white or trainer socks.
Acceptable shoes include suit shoes or smart loafers.
Ladies are expected to wear appropriate-length dresses or skirts, smart trousers paired with blouses
or blazers. Choice of shoes are heels or smart flats, ensuring comfort.
No denim, trainers, flip flops or casual sliders or t-shirts of any sort allowed.
(For gents, company branded polo shirts are acceptable paired with tailored shorts or smart trousers
between May – September only).

WHAT IS THE HOLIDAY ALLOWANCE?

22 working days of holiday is given per year to be used between February to November. No holidays
in December or January due to the company Christmas and New Year shut-down, where you receive
an additional 10 working days leave. Attending the office on public holidays is not mandatory. Total
annual leave allowance is 40-44 days per yer depending on public holidays. Please note, new agents
are not permitted to take holiday within their first 3 months of starting at the company unless
disclosed at interview stage and pre-approved. Additional leave allowance is included for sickness,
compassionate and emergencies. Any unused leave allowance cannot be carried over to a new year.

Please note, holiday requests require 1 weeks notice. Holiday requests go to Management via our HR
platform and the above rules are to be followed. Public holidays will be announced throughout the
year.
FREQUENTLY ASKED
QUESTIONS

WHO IS MY SUPPORT NETWORK?

White & Co have 4 elite Sales & Leasing Directors as well as a dedicated Training & Development
Manager. We also offer an experienced broker mentorship program where you can learn from some
of the best agent in the industry. Our senior leadership team has a wealth of experience in Real
Estate both here in Dubai and the UK. They help maximize our brokers earning potential by
transferring their skills and knowledge into every deal you close. Our directors will be your first port
of call for anything you require once you come on board with us. For general HR enquiries please
report to the HR Manager.

ANYTHING ELSE I SHOULD KNOW?

We advise all of our new candidates who aren't already located in the UAE to arrive in Dubai no more
than 3-4 days prior to your start date. On the Friday before your start date you’ll be invited to our
new agent induction morning. This will give you the opportunity to test out the commute, locate the
parking and find your bearings. You’ll also have the opportunity to meet the other new agents who
will be joining the training with you.

All employees must adhere to the committed office schedules of 9:00 AM to 6:00 PM Monday to
Thursday and Friday 9:00 AM to 5:00 PM. Saturday and Sunday are optional.

Given the nature of the role, you do have the freedom to manage your own diary, however, attending
the office is mandatory. For on target agents, working from the office after 12:00 PM on a Friday is
flexible, either from home or in your area.

Lateness or absence without prior communication each day to HR will be marked as unauthorized
and may result in disciplinary action.

Please note, all office amenities are included. Our employees are not required to pay for any admin
support, marketing, photo services, equipment, stationery, tea/coffee or parking.

⚠️ IMPORTANT NOTICE FOR MULTIPLE PASSPORT HOLDERS ⚠️

By law, your UAE residential visa can only be processed using the passport on which you entered the
UAE. Therefore, please be sure to provide us only with the correct passport. Failure to do so might
result in a mismatch in documents provided to labour and a delay in your visa process. This can
result in possible fines that will not be shouldered by the company.