STANDARD CHANGE

CONTENTS

 How to NOC Do Classification of Change Order

 How The Implementer update the Change Order
 How the Team Leader Do the Post Implementation Review
 How to NOC Close the Change Order

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Standard Change Cycle

 How to NOC Do Classification of Change Order

1  Login to CA
Servicedesk .

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 Click on File->
New
ChangeOrder

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 Fill the
requested
fields and
save.

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 Click on
“CONFIGURA
TI ON ITEMS”

 Click “Update
CI’s”

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 Click on
“Search”

 Select the CI’s

 Click on the >>
button

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 Click “OK”

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 CI’s will list in

the
“CONFIGURA
TI ON
ITEMS”TAB

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 Change the
status
 Click “Save”

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 How The Implementer update the Change Order.

2  Login with
LDAP
Username
and
Password

 Select the
Change Order
which need to
be update.
 See the
screenshot for
as example.

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 Click “Edit”

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 Change the
status to
“Implementati
on Successful”
or
“Implementati
on Fails”

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 Add the
comments in
“Implementer
Comments”
Section
 Click Save

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 How the Team Leader Do the Post Implementation Review.

3  Login with
Ldap
username and
password

 Click on “Post
Imp-Review”
 Click on the
Change Order
which need to
be update

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 Click “Edit”

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 Change the
status
 Add the
comments in
“Post
Implementatio
n Comments”
section
 Click “Save”

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 How to NOC Close the Change Order

4  Login with
Ldap
Username and
password

 Click on “My
Group
Changer
Order”
 Click on the
change order
which needs to
update

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 Click “Edit”

 Change Status
to
“Implemented
”

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 Add
comments in
“NOC Feed
Back
Comments”
Section
 Click “Save”

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