Professional Documents
Culture Documents
14 Task-2 Q-1
14 Task-2 Q-1
Personal dress requirements:The Bridge Hotel enforces a dress code that is both
sophisticated and professional for all employees, including those in culinary positions. When
on duty, it is expected of you as a Chef to follow this dress code at all times. Wearing neat,
well-maintained chef clothes—such as a chef's coat, proper slacks, non-slip shoes, and a hat—
is usually required for this. Respecting this dress code shows the excellent standards of service
that The Bridge Hotel maintains and guarantees our valued guests a clean and presentable
atmosphere.
Managing enquiries: In order to satisfy the various needs of our wide range of
customers, the Bridge Hotel uses a dynamic approach to inquiry management that
includes tailored communication. Our committed team makes sure that efficient
channels of communication are used to provide comprehensive solutions, whether
it's helping Muhammad with his wedding catering preferences through in-person
interactions, organizing John's team celebration meal and surprise with a customized
email and follow-up phone call, or attending to Belinda's budget-friendly conference
catering requirements with educational emails. Every question is handled with
expertise, clarity, and a dedication to giving guests at our hotel an outstanding
experience by carefully evaluating each customer's circumstances and using the
proper communication techniques.
Referring on enquiries that you are unable to respond to: When customer
inquiries about things like event planning, special performances, or discounts fall
outside of my scope as a chef and involve things that I am unable to answer
personally, I will forward the inquiries to the relevant staff members as soon as
possible. By doing this, clients are guaranteed to get precise and thorough
information from the pertinent professionals who are best equipped to meet their
individual needs. Each customer's concern will be handled completely and
professionally thanks to the Bridge Hotel team's collaborative approach.