Task 2 Question 2

CUSTOMER 1: (Muhammad Khan) (Face to face conversation on 17/08/2023)

Mr. Khan: Good Morning, my name is Muhammad Khan. I am here regarding my wedding at
the hotel.

Chef: - Good Morning Mr. Khan. It’s nice to see you. How can I help you?

Mr. Khan: Actually, I want to find out about catering options. There will be 300 guests at the
wedding, and I want to get a discount on the catering. If you can?

Chef: Yes, we can give you a 10% discount on whole catering. We offer different packages to
customers and they can choose according to their needs. These packages cover up the
venue hire and catering and others services like accommodation can also be including.
Mr. Khan: Okay, can you please give me detail of these packages.

Chef: Yes, why not. Costs are normally calculated per person as follows:
1. Starlight wedding package including venue set up 3-course meals $165 per person.
2. Champagne wedding package including venue set up, 2 nights’ accommodation for bridal
couple and champagne for all guests and 3-course meals $195 per person.
3. Budget wedding package covering venue set up, 2-course meals $145 per person. You can
choose any package from them and get a 10% discount.

Mr. Khan: I want to choose the first package.

Chef: Okay, Thank you. Can you please tell me the date of the function? So, I will consult this
with my colleagues.

Mr. Khan: Yes, it's on, Monday 28/08/2023.

Chef: Okay, Thank you. I will let you know. Nice to meet you. Have a good day.
Mr. Khan: Thank you.
CUSTOMER 2: (John Bates) (Conversation by telephone)

Mr. John: Good Morning, my name is John. I am calling you to ask regarding catering.

Chef: Good Morning John. How can I help you?

Mr. John: Actually, I want to organize a special meal catering for my work team to celebrate
a recent success. I want to find out about the best catering options for this because several
team members are vegetarians, as well as gluten intolerant. Moreover, I also want to
organize a special surprise such as a music performance for the team and wonder if the
hotel can also offer this.

Chef: We provide catering packages according to customers' needs and requirements.

Packages consist of venue hire and catering and others more services such as
accommodation can also be included. Costs are normally calculated per person as described
below:
1.Starlight conference package covers venue set up, morning tea, lunch, and afternoon tea
$65 per person.
2. Executive conference packages covers venue set up, 1-night accommodation for each
guest, and morning tea, lunch, and afternoon tea $250 per person.
3. Budget catering package cost $45 per person which cover venue set up and lunch. All
diets can be catered for. Drink packages for groups meeting at the end of the day can be
organized. The range of packages starts from $20 per person to $40 per person. Additional
services can also be offered such as entertainment which is organized by the
Entertainment Services Manager.

Mr. John: I want to choose the third package and drink package also.

Chef: Great, can you please tell me the date of the party. So, I will talk about this with my
colleagues.

Mr. John: Yes, It's on Wednesday 30/08/2023.

Chef: Okay, Thank you. I will let you know. Thanks for calling. Have a good day. Bye.

Mr. John: Thank you. Bye!

CUSTOMER 3: ( Belinda Simons) (Conversation by email)

Miss Belinda: Hi, This is Belinda. I am organizing a work conference and catering is
required for morning and afternoon tea, as well as lunch. It's somehow tight budget for
catering so I want more description about cost-effective service you can provide. I also
want to organize drinks at the end of the day for participants, but these need to be paid for.
I wonder if you can provide drinks for $15 ahead regardless of the quantity drank.
Chef: Hi Belinda, as per your requirement I will suggest our exclusive lunch package.
Executive lunch package covering reserved table and 3-course meal and drinks for $150 per
person. But I can give you a 15% discount on this package.

Miss Belinda: That’s great, I like this package and I want to go with it.

Chef: Please provide me a booking detail like date and timing. So, I can discuss this with our
staff members.

Miss Belinda: Of course, this will be on this Friday 25/08/2023.

Chef: Okay, I will inform about further formalities. Thank you. Have a good day.

Miss Belinda: Thank You.