FIELD

OPERATIONS
COMPLETE END-TO-END
AUTOMATION SOLUTION
WITH GAMIFICATION

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 WHAT IS FIELD OPERATIONS?

Operations requiring
multiple field engineers to
travel to different locations
to perform their work

Field Engineers
ü Installation
ü Maintenance
ü Repair
ü Inspections
ü Handyman Services
ü Housekeeping
ü And More…

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 INDUSTRIES WITH FIELD OPERATIONS

Internet Service Providers & Telecommunications Facility Management Household Appliances

Fiber-to-the-Home

Service Industry Transportation Elevators & Escalators EV Installation & Maintenance

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 PROBLEMS IN FIELD OPERATIONS

No Real-Time Data
Managing Many
High Operating Inconsistent Service of Individual Orders
Traveling Field
Costs Quality & Delays or Company
Engineers
Overview

Numerous Processes,
Human Error &
Departments, & Manual & Repetitive Long Customer Wait
Difficult to Trace
Disconnected Work, Paperwork Times
Information
Systems

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 KAPTAINE SOLUTION
• Significant cost reduction through
automation
1 5
• Self-management of Field
Engineers
2 6
• All-in-one, fully connected, end-
to-end system for all departments
• Humans only required for
approvals, passive monitoring,
infrequent special tasks

• SLAs, SOPs, KPIs are • Every data point is recorded

automatically monitored and digitally, and can be checked,
3 enforced 7 traced, and audited

• Full transparency: live data on

individual orders and company • Customers are happier and more
satisfied! (= increased revenue!)
4 overview 8

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 KAPTAINE STANDARD FEATURES
AUTOMATION

Order Field Engineer HR

Client Contact Management
Management Scheduling &
Management Attendance, Payroll,
Internal & Contractor Reimbursements
Dispatching

Accounting Reports
Procurement AR & AP
Dashboards &
Documents

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 KAPTAINE KEY FEATURES
AUTOMATION

Gamification A.I. Multi-Office,

Rewards & Automatic Scheduling
KPIs, SOPs, Multi-Level
Recognition & Route Optimization & SLAs
Structure

Client Ratings & GPS Tracking &

Internal Chat Live Status Asset & Inventory
Reviews System Management
Feedback Loop Updates

Warranty Multi-Level Complaint &

Management Approval Refund
Products & Services Systems Management

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 KAPTAINE SYSTEM COMPONENTS

KAPTAINE

Technician &
Command Center Customer Mobile
Contractor Mobile
Console App
App

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 KAPTAINE STANDARD WORKFLOW

Client Order Created

Field Engineer Self- Order Automatically

Management via Assigned &
GAMFICATION Scheduled

Field Engineer
Client Rating & Dispatched &
Review
Completes Work

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 KAPTAINE GAMIFICATION SELF MANAGEMENT
Set Company KPIs to Track, Link Points & Coins to KPIs

KPIs Tracked & Monitored, Points & Coins Calculated

Field Engineer Sees Live Points & Coins History &

Ranking

Field Engineer Receives Bonus Based on Coins

Field Engineer Self-Improves & Self-Manages

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 KAPTAINE
CASE STUDIES

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 PROPERTY MANAGEMENT COMPANY
3000 units | 200+ internal staff| Backend and Frontend Operations
Multiple Departments

KEY RESULTS
CHALLENGES FACED PREVIOUSLY
§ Manual processes taking too much time for
their multidepartment operations Decreased 30-
Operational Cost
from automation
40%

Decrease in
KAPTAINE’S SOLUTION customer 30%
§ Kaptaine’s centralized system resolved the
complaint
customer’s issue and automated their manual
processes Decreased
§ Streamline their business operations like
scheduling, work order allocation, payroll
coordination 25%
time

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 JAPANESE ELECTRONICS MANUFACTURER
150 branch offices | 900+ staff | Multiple Business Unit | Inventory and Spare
parts

CHALLENGES FACED PREVIOUSLY KEY RESULTS

§ Manual processes taking too much time for
their operation
Faster process for
§ No quality control to track work order 5x
customer to raise a
§ No last mile visibility of their workorder
service request

Service Request
KAPTAINE’S SOLUTION Automation for
§ Kaptaine’s centralized system resolved the customer app
80%
client’s issue and automated their manual queries
processes
Decreased
§ They were able to streamline their after sales
Operational Cost
25-
support including installation, maintenance. 30%
from automation

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 GLOBAL GYM EQUIPMENT MANUFACTURER
150 branch offices | 600+ staff | Inventory and Warranty Management

CHALLENGES FACED PREVIOUSLY KEY RESULTS

§ Multiple SKU
§ Working with a third party warehouse to store Faster customer
their products and all the data is maintained in reporting of issues 6X
excel. (QR Code)
§ Having more than 45000+ SKUs of their
products
Reduced service
25%
warranty fraud
KAPTAINE’S SOLUTION
§ Kaptaine’s centralized system automated their
Decreased faulty 30%
manual processes.
§ Helped them manage their inventory and installation
ordering of spare parts easier

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 Corporate Website
www.kaptaine.com

Contact Us Name
Email
Clarissa Leung
clarissa@kaptaine.com
WE’D LOVE TO HEAR FROM YOU Phone +65 8448 2378

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