Nagma Thakor

+91- 9686 018 212

nagmathakor07@gmail.com

ProfileSummary:

 Tech-savvy Implementation Project Manager with hands-on experience gathering

requirements and verifying completed IT solutions (hardware and Application, network,
Voice solutions) deployments within budget and schedule.

 Forward-thinking professional recognized for meeting project deliverables by merging

customer and user needs with business requirements, budgetary restrictions, and
logistical considerations.

 Results-driven Implementation Project Manager committed to reengineering and

delivering consistent and strategic end-to-end business process solutions.

 Analytical professional well-versed in coordinating and prioritizing project tasks, managing

timelines and maintaining project plans to communicate status to clients and senior
management.

Skills:

Communication, Negotiation Scheduling and Time Management

Stakeholder Management Decision Making
Analytical and Critical Thinking, Active Project Planning, Execution, Resource
Listening management, SLA
Incident Management Service Delivery

Technical Trainings:

IaaS, PaaS, SaaS ITIL V4

PMI CAPM CCNA
Project Management Fortinet Firewall / Skybox /F5 Load
Professional (PMP) , PRINCE 2 balancer
Linux, Unix, SCCM Cloud Computing

Soft Skills Trainings:

Conflict
Influencing
Management
Team building Decision making
Problem Solving Negotiation, Business Communication

Professional Experience:
Netserv Technologies, Pune April 2015 – June 2019
Client: Bio-Rad Laboratories

Job Responsibilities:

 As Project Manager, I was responsible for managing Network (LAN, WAN, Firewall, Pulse
VPN, Cloud Proxy solution) deployment Projects at Bio Rad sites in different regions.

 Working with cross functional global remote teams on projects, assign responsibilities, and
monitor and summarize progress of project.

 Ensure that LAN & WAN HW delivery & deployment is on-time, within scope and within
budget.

 Manage changes to the project scope, project schedule and project costs.

 Prepare reports for upper management regarding status of project.

 Measure project performance and report to higher management on regular basis.

 Report and escalate to management as and when it is required.

 Manage the relationship with all stakeholders including regular reporting about project
progress and health.

 Track project performance and Perform risk management to minimize project risks

 Create and maintain comprehensive project documentation

Sai Info System (India) Limited, Ahmedabad Aug 2012 – Mar 2015
Client – Bharat Sanchar Nigam limited (BSNL), Gujarat Circle

Job Responsibilities:

 As a Project Manager, I was working with Department Head / Regional site / SPOC starting
from Project Initiation (requirements gathering) to closure (solution & Service Delivery)
and hand over to RUN / Operation Team.

 Lead Implementation of project including End User Computing (OS, Web Applications), IP
Telephony and Network switch, Router, leased line, Firewall Implementation.
 Managing and Monitoring Project team performance (~ 8-10 resources) including network
engineers/ Service Desk / Architect / Technical support Engineers.

 Publishing the Team rosters with client for complete team

  Act as a First Level Escalation point for activities on projects roll out along with issues
raised across all locations.
 Publishing the Daily/weekly/ Monthly Reports as per customer requirement
 Ensuring the SLA Management as per agreed Benchmark
 Facilitating the backend Support in case of any issue not resolved onsite
 Ensuring seamless support between all cross functional team (Onsite Team)
 Escalating issues related to onsite to Progressive Management
 Reporting any bottle necks in running operation.

 Coordinating with vendor on Procurement / HW Delivery / support.

Renovu Telecom Pvt. Ltd.(RTPL) Ahmedabad October 2007 to January 2011

Client – Various Corporate Accounts

Job Responsibilities:

 Support Project Team on project operations and activities - report project health and
performance and provide Management Information System (MIS) reports.
 Assist Project Team to manage end-to-end cross-functional project operations and multi-
disciplinary activities to ensure that project deliverables are met, with supervision.
 Create and manage project dashboards from existing enterprise management database.
 Coordinate projects related, headcount, billing, compliance, staffing, procurement, and
operations.
 Work with Implementation and Technical Team in special projects as assigned i.e
Configuration of Antivirus patches, Operating system install and configuration, LAN/WAN
infra tickets (various network devices and services (e.g., routers, switches, firewalls, load
balancers, VPN, QoS).

ARROW Pvt. Ltd., Ahmedabad February 2006 to October 2007

IT Help Desk / Tech Support

Job Responsibilities:
 Being Tech Support, Interacted with End Users on hardware / Application related issues.
 Document, and escalate customer issues to senior resources when required.
 Installing and update the desktops and Laptops
 Troubleshooting on Various Desktop related problems
 Troubleshooting LAN issues, coordinating with Internet service providers for Internet related issues
 Coordinated with vendors for hardware replacement and warranty related issues
 Service Desk Ticket tools, Routing and switching knowledge.

Part time and Voluntary Work:

 Worked as Voice-Over Artist for Program of Doordarshan Ahmedabad

 Volunteered for Indian Red Cross Society.

Education:

Name of the Name of the Board/University Year Of % Of Marks

Examination School/Institute Passing
S.S.C Kameshwar Vidyalay – Gujarat Secondary March 60%
Ahmedabad Education Board 1999
H.S.C Kameshwar vidyalay – Gujarat Higher May 2001 64%
Ahmedabad Secondary Education
Board
Bachelor in L. D. Arts College – Gujarat University May 2005 63%
Arts Ahmedabad
PG Diploma B. M. Institute for Gujarat University May 2007 73%
Special Mental Health
Education Ahmedabad
(MR)
Master of Arts Gujarat University Gujarat University May 2009 54%

Language Proficiency:

Fluent in English, Hindi and Gujarati.

Personal Details:
Date of Birth: 27 October 1984
Marital Status: Married
Address for Communication: Flat No. 2301,”KAVINA” Block, Nandi Park Apt, near shell petrol
pump,
Off Bannerghtta road, Banglore-83.

Best regards,
Nagma Thakor