Digital Frameworks and Business Model

GROUP PROJECT

Robotic Process Automation

PROFESSOR ROHAN MUKHERJEE

GROUP NUMBER 15
NAME ROLL NO.
Susamya Ghosh 1088
Karneet Singh 1039
Romit Basu 1073
Abhishek Jasrotia 1003
Jitendra Pal 1037
 Introduction
Robotic process automation (RPA) has made it possible for enterprises to automate
repetitive, rule-based operations. Information processing, data entry, and customer service
are just a handful of the tasks that RPA software robots may mimic in human behaviour.

Evolution of RPA
RPA has come a long way since the 1990s when screen scraping technologies began to be
used. Screen scraping is the process of getting information from a computer screen. It was
often used to automate jobs like entering data and filling out forms.
The word "RPA" was made up in the early 2000s to describe a new generation of automation
tools that went beyond "screen scraping." These tools could more closely imitate human
actions and could be used to automate a broader range of jobs.
In the 2010s, RPA became more popular as companies started to see how automation could
help them. RPA can help businesses become more efficient, cut costs, and get better at what
they do. It can also be used to free up workers from doing the same things over and over
again so they can do more strategic work.

How does RPA work?

RPA software robots work by interacting with applications and systems in the same way that
humans do. They can read data from screens, enter data into fields, and click buttons. RPA
software robots can also be programmed to follow decision trees and make decisions based
on the data they encounter.

The benefits of RPA

• Less coding: Although drag-and-drop functionality in user interfaces facilitates the
onboarding of non-technical workers, RPA does not always require a developer to configure.

• Quick cost savings: RPA enables teams to work on higher-priority tasks that do require
human input, freeing up workers to focus on these tasks, which boosts output and returns
on investment.

• Increased customer happiness: Because chatbots and bots are always available, they can
shorten customer wait times, which raises customer satisfaction levels still further.

• Higher staff morale: RPA frees up your team to concentrate on more deliberate and
strategic decision-making by removing repeated, heavy duty. Employee satisfaction has
improved as a result of this change in work.

• Greater accuracy and compliance: One way to eliminate human error is to programme
RPA robots to follow certain processes and regulations. This is especially useful for work
that needs to be accurate and compliant, including meeting regulatory standards. In order
to facilitate easier progress tracking and quicker problem resolution, RPA can also produce
an audit trail.

• No disruption to underlying systems occurs: Because robotic process automation

software operates at the presentation layer of already-existing applications, no underlying
systems are affected. Because of this, you can use bots in scenarios where you lack the
resources or application programming interface (API) necessary to create deep connections.

RPA and artificial intelligence

There is a difference between robotic process automation (RPA) and artificial intelligence
(AI). Natural language processing (NLP), machine learning (ML), reasoning, cognitive
automation, hypothesis development, and analysis are all combined in AI.
AI is data-driven, whereas RPA is process-driven, and this is a crucial distinction. While AI
bots employ machine learning to identify patterns in data, especially unstructured data, and
continually learn, RPA bots are limited to following the processes set by an end user.
Replacing human-directed work is the exclusive purpose of RPA, whereas AI aims to mimic
human intelligence. Although the usage of RPA technologies and artificial intelligence
reduces the need for human participation, their methods of process automation are not the
same.
Nevertheless, RPA and AI work well together as well. AI can assist RPA in handling more
complicated use cases and complete task automation. AI insights can also be used more
immediately using RPA rather than waiting for manual deployments.

Current State of RPA

Today, RPA is a mature tool that is widely used. It is used by companies of all kinds and in
many different fields. Some of the most common ways to use RPA are:
• Customer service: Bots of RPA can be used to automate jobs like processing orders,
answering questions, and fixing problems.
• Finance and accounting: RPA bots can be used to do things like handle invoices, reconcile
accounts, and report on finances automatically.
• Human resources: Bots of RPA can be used to automate chores like onboarding new
employees, processing payroll, and managing benefits.
 Case Studies of Successful Implementation

Deloitte Case
Deloitte, pushed intelligent automation as a technology known for boosting staff morale and
skill upskilling while boosting productivity and revenue production.
With the most cutting-edge technologies, Deloitte, a well-known global leader in digital
transformation, helps customers reinvent their companies. The internal operations of
Deloitte are made possible by many such technological innovations. Deloitte recognized the
possibility of using these technologies internally to alter their processes because they had a
history of delivering intelligent automation solutions to add value for their clients using
intelligent automation to reimagine corporate processes.

By looking for shared processes that span functions and international member firms,
Deloitte attempted to streamline and standardize some of its most time-consuming and
ineffective procedures across its global operations.

Deloitte focused on several areas, including:

Customer Invoicing: Since Deloitte's invoicing procedures required manually entering

milestone billing information for particular clients and contracts into its internal finance
platforms, they were ripe for intelligent automation.
HR Onboarding: Deloitte found a sizable opportunity to reduce the time and effort
required for hiring and onboarding procedures.
HR Advantages: Deloitte needed automation to promptly and nimbly respond to regulatory
changes brought on by COVID-19. A recent example was the requirement that all employees
in various jurisdictions receive tax forms for the "work from home" benefit. Legacy systems
were unable to handle this.

Implementing intelligent automation by employing the UiPath platform

To spearhead initiatives to automate internal processes for member firms, Deloitte created
its global Intelligent Automation Centre of Excellence in 2017. Deloitte chose UiPath as the
leading platform to support its automation efforts as varied use cases spread among
member firms. The top aim for Deloitte was to natively incorporate automation into already-
existing enterprise systems without upsetting the current technological landscape.

Deloitte used UiPath to build digital workers to automate millions of annual billing and
invoicing requests for the specified invoicing processes. This new digital workforce increased
timeliness, efficiency, and income creation while freeing up human workers to concentrate
on more worthwhile work. It is capable of handling thousands of billing requests every day.

The road towards intelligent automation by Deloitte has yielded significant results. More
than 600 procedures have been automated by Deloitte, saving the company a total of more
than 4 million labour hours. Deloitte's shorter cycle times and more straightforward
methods, aided by a new digital workforce, have sped up employee onboarding, customer
billing, and job satisfaction in these areas.
Central North West London NHS Case

In order to increase productivity and lower errors in healthcare procedures, NHS England
and the CNWL NHS Foundation Trust, which serves portions of London and the surrounding
areas, are exploring robotic process automation (RPA). Eight automated processes, including
the validation of employment agency bills, were successfully implemented as part of an
initial pilot project, saving time and minimising errors. The Trust replaced paper-based
procedures with digital ones in healthcare settings, especially within the School
Immunisation Team. CNWL acknowledged the potential of automation and is still
investigating its application, creating a Centre of Enablement to scale up automation. Staff
engagement and education regarding the advantages of automation are essential, and the
Trust has identified 70 tasks that can be automated. With software robots even getting
names and personalities, automation increased employee satisfaction and productivity. The
Trust now employs 12 robots to assist with clinical, HR, and financial tasks. Future intelligent
automation may incorporate artificial intelligence (AI), according to The Trust. Building trust
through engagement, improving procedures before automating, concentrating on high-
impact jobs, and developing processes with future automation in mind are some of the key
pieces of advice for healthcare organisations starting out with automation. Automation is
seen as a crucial tool in the healthcare industry since it helps save time and money while
giving medical personnel more time to care for patients.

Key Ideas

The CNWL NHS Foundation Trust utilised robotic process automation (RPA) to boost
efficiency and streamline healthcare procedures. Eight operations, including invoice
validation, were successfully automated in the first test projects, which decreased
processing times and errors. Automation was expanded into healthcare settings, such as the
School Immunisation Team, substituting digital methods for paper-based ones. The Trust
built a Centre of Enablement to scale automation activities and has a growing pipeline of
processes that can be automated. Employee engagement and education regarding the
advantages of automation are crucial for boosting morale and productivity. To design and
maintain automations, the Trust uses both citizen developers and software robots. Future
plans should take intelligent healthcare automation using artificial intelligence (AI) into
account. The best advice includes improving procedures before automation, concentrating
on high-impact jobs, and developing processes with automation in the future in mind.
Automation is viewed as an essential tool in the healthcare industry to save time and money
and free up staff members to concentrate on patient care.
 Challenges of RPA
• Determining which procedures should be automated: Not every process can be
automated with RPA. It is critical to carefully choose the procedures that will help the
company the most.
• RPA bot implementation: RPA bot implementation can be difficult and time-consuming.
Having a group of knowledgeable experts who can operate and deploy the bots is crucial.
• Managing change: RPA has the potential to fundamentally alter how firms run. In order to
minimise business disruption and guarantee staff buy-in, it is critical to carefully manage
these changes.

Future of RPA
RPA is likely to keep growing in the years to come. As the technology keeps getting better, it
becomes cheaper and easier to use. RPA is becoming increasingly intelligent due to the
advancements in machine learning (ML) and artificial intelligence (AI).
RPA will likely be used in the future to automate a broader range of jobs, including more
complex and cognitive ones. RPA is also expected to work with other new technologies, like
Bitcoin and the Internet of Things (IoT).
Here are some of the most important trends that are shaping RPA's future:
• Integration with AI and ML: RPA is being used more and more with AI and ML to make bots
that are smarter and more self-sufficient. For example, RPA bots can now be used to
automate jobs like customer service and finding fraud that requires making decisions.
• Hyper automation is when multiple automation technologies, like RPA, AI, and ML, are
used to handle whole business processes. Hyper automation is making it possible for
businesses to be more efficient and productive than ever before.
• RPA-as-a-service (RaaS): RaaS is a way to get RPA through the cloud. Businesses can use
RPA more easily and for less money when they use RaaS.

In general, RPA has a bright future. RPA is a strong thing that can help businesses be more
productive, save money, and get things right more often. As RPA keeps getting better and
better, it gets cheaper, easier to use, and smarter.

Conclusion
In the 1990s, RPA was mostly used for screen scraping. Today, it is a mature technology that
is widely used. It is used to automate routine jobs in many different fields, like customer
service, finance, and human resources.
Thanks to progress in AI and ML, RPA is likely to keep growing and getting more competent
in the future. It is also likely to work with other new technologies, like Bitcoin and the
Internet of Things (IoT).
Overall, RPA is a strong tool that can help businesses become more efficient, save money,
and get better at what they do.