GAGE THOMAS
CONTACT
Address : Tucson AZ 85741
Phone : (520) 490-0851
Email : gagethomas81722@gmail.com
WWW : Bold Profile
SKILLS
• Client relations
• Excellent Driving Record
• Problem-solving
• Customer Satisfaction
• Performs tasks safely and on time
• Multitasking
• Efficient and Detail-Oriented
• Calm and Professional Under Pressure
• Time Management
• Proficient in most basic power tools
PROFESSIONAL SUMMARY
Motivated, strong, hard-working, collaborative, and strategic customer success
professional.
Bringing a robust background in client relationship management along with an
aptitude for applying new knowledge quickly. As well as a quick adaptability to
hands on working experiences.
WORK HISTORY
Guest Service Specialist/Repair and Fleet Services, 08/2020 to Current
Dust Busters LLC - Tucson, United States
• Attended to customer needs, responding to questions, complaints and
escalations.
• Liaised between guests and hotel management, relaying information,
promotions and issues.
• Assisted in handling of 30-50 vacation rentals on any given week
• Completed basic repair and maintenance on fleet vehicles.
• Performed basic plumbing, carpentry and handyman skills as needed.
• Maintaining a safe and clean driving record in a manor of vehicles.
Account Representative, 03/2019 to 06/2020
GC Services - Tucson, AZ
• Utilizing strong negotiation and problem solving skills to ensure overall best
success for the company and consumers
• Handling high-volume of accounts, aiding consumers manage their debt
ranging anywhere from low thousands to several hundred thousand dollars
• Maintaining professionalism with unsatisfied consumers and de-escalating
irate consumers
• Developing trusting relationships with consumers to ensure their confidence
in the handling of their sensitive information
• Following up with consumers to ensure payments are made, required
paperwork is completed, and to further maintain positive relationships
• Meeting and exceeding expectations for daily and monthly targets
• Won multiple awards for the office's best overall performance for monthly
and quarterly goals
Customer Service Manager, 03/2018 to 03/2019
Afni Inc, Verizon - Tucson, AZ
• Promoted to customer service manager for displaying outstanding work
ethic, being an exemplary team member, and remaining calm in extremely
trying situations.
 • Trained and regularly mentored associates on performance-oriented
strategies and customer service techniques.
• Supervised employees and assessed performances to determine training
needs and define accurate plans for decreasing process lags.
• Followed through with client requests to resolve problems.
• Assisted department with support when office was busy or short-staffed.

Senior Customer Service Agent, 12/2015 to 03/2018

Afni Inc, Verizon - Tucson, AZ
• Duties of chat representative along with the following
• Conducted training and mentored team members to promote productivity,
accuracy, and surpass goals for all work
• Assisted in training and coaching new personnel regarding company
operations, policies and services.
• Maintaining professionalism with unsatisfied consumers and de-escalating
irate consumers

Operator, 09/2014 to 11/2015

Freeport-McMoRan - Morenci, AZ
• Operated machining equipment safely with team of operators.
• Set up and ran machinery to produce exceptional products for industrial
needs.
• Updated daily production logs and informed management of production
incidents or non-conformance issues.
• Complied with company and OSHA, MSHA, and company safety rules and
regulations.

General Service Technician/Plumbing Apprentice, 08/2011 to 09/2014

Jay's Construction - Morenci, AZ
• Completed all demolition within homes slated for remodel, from baseboards
to duct work and everything in between.
• Handled and disposed of hazardous materials in a safe and professional
manor.
• Completed basic electrical, carpentry and plumbing work, more experience in
plumbing but decent experience in all fields.

EDUCATION
High School Diploma, 05/2011
Duncan High School - Duncan, AZ