EMAIL

From: Francesca Knier

Email: N01530044@unf.edu

To: [Manager Name]

Email: [manager@unf.edu]

Date: October 13, 2023

Subject: Revisions for “How to Make a Ham & Cheese Omelet” Instructions

Dear [Manager Name],

I hope you are doing well. Last week, a usability test was conducted for the new recipe “How to
Make a Ham & Cheese Omelet,” and the results from this test have been collected and analyzed.

While the overall response to this set of instructions was very positive, there were a few spots of
confusion and suggestions that were noted in the feedback. To address these, I suggest the
following:

• Rewording/clarification of step number six under the “Directions” heading of this

document.
• Addition of images and/or some type of visual to accompany the steps in this document.

As our company is known for our outstanding reputation of creating easy and comprehendible
instructions, these revisions should be carefully considered before the publication of this
document. Please review the attached memo with further details on the usability test results and
revision ideas for this recipe.

As always, thank you for your time and input, and I look forward to completing this project for
publication together.

Sincerely,

Francesca Knier
Recipe Author
123-456-7890
N01530044@unf.edu