OFFICE ASSISTANT

Hardworking and passionate staff with strong organizational skills eager to add
value to the company growth and development.

Professional Experience
MITACCUL COOPERATIVE CREDIT UNION CAMEROON,
Office Assistant -2019
 Overseeing hiring, training and professional growth of employees.
 Performed daily backup for all process information
 Completed paperwork, recognizing discrepancies and addressing for resolution.
CONTACT
 Carried out day-to-day duties accurately and efficiently.
Name: KELDA MBIYNZENYUY  Handled 30 calls per day to address customer inquiries and concerns.
Sharjah United Arab Emirates  Devoted special emphasis to maintain outstanding attendance record.
 Improved operations through consistent hard work and dedication.
Tel : +971 568695449  Processed student registrations and withdrawals.
keldankwagsah014@gmail.com  Documented attendance, grades and test scores to update permanent records.
 Exercised judgment within school policy guidelines to alleviate workload.
 Participated in meetings, workshops and seminars.
Professional summary  Completed forms, reports, logs and records for quick documentation
 Established administrative work procedures to track staff's daily tasks.
Highly committed staff with two
years of experienced in office FIRST TRUST BANK CAMEROON
assistant and administrative
Office Assistant 2020
knowledge, ability to work under
pressure and a team player,who can  Answered central telephone system and directed calls accordingly.
add value company growth through  Managed multiple tasks and met time-sensitive deadlines.
my skills set.  Confirmed appointments, communicated with clients and updated records.
 Responded to inquiries from callers seeking information about the hotel.
SOFTWARE  Kept reception area clean and neat to give visitors positive first impression.
 Answered phone promptly and directed incoming calls to correct offices.
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 Resolved customer problems and complaints.
 Microsoft Word
 Maintained confidentiality of information regarding clients and company.
 Microsoft Excel.
 Scheduled, confirmed appointments and meetings for senior management team.
 Internet Browsing
 Assisted food servers to reduce workload
 Languages
  Screened visitors and issued badges to maintain safety and security.
English,  Corresponded with clients through email, telephone or postal mail.

French  Provided clerical support to company employees by copying, faxing and filing
documents.
SKILLS
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Problem Solving Skills

Sales Expertise
Education
 Ordinary level in accounting June 2015
Multi-phone line talent
 Advanced level in Accounting June 2018
Service standard compliance
 TOEFL in English language 2018
Report preparation
 Higher national diploma in Accounting with first class 2020
Administrative Support Bachelor of Technology in Accounting with second class lower 2021
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Customer Service Skills
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Office management
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Report writing & Documentation