Sosialisasi KPI 3Kiosk

December 2023

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 3KIOSK KPI
MAIN AND TACTICAL KPI
KPI Parameter Definition Weighted Remarks:
Daily SIM Selling Outlet, Average • Calculation for 3KIOSK commission will use tertiary
DSSO number of retailers that doing FU in 20%
one month or primary slab depend on 3KIOSK current category.
Distributions Percentage of retailer that identified • Tactical commission will be based on distributions
USR
doing 3sakti transaction or STR within
30% KPI (USR and DSSO).
one month and with minimum
transaction Rp. 100.000,-
• Threshold for tactical commission will be different
depends on 3KIOSK category and calculate based
Number of new subscribers doing any
Acquisitions FU
usage (favloc)
30% on average achievement of DSSO and USR .
Revenue STR Amount of 3sakti that sold to retailer 20%

Category Commision Formula Condition

Main 4.5% x tertiary Tertiary >= 100Mn
I
Tactical + (1% x tertiary) Average Achievement DSSO and Site USR >=90%
primary slab = 150% x tertiary
Main Tertiary >= 50Mn & <100Mn
II (4.5% x primary slab)
Tactical + (2% x primary slab) Average Achievement DSSO and USR >=85%
primary slab = 300% x tertiary
Main Tertiary <50Mn
III (4.5% x primary slab)
Tactical + (2% x primary slab) Average Achievement DSSO and USR >=85%

© Indosat Ooredoo Hutchison 2021 - www.ioh.co.id

 3Kiosk FU Booster Program
Slab Pencapaian Support Remark Incentive
If 3Kiosk Ach FU Min 80% 5,000/FU + 1,500/FU
80,0% Add IDR 1,500/FU from the target will get 1.5K
Extra/ FU
If 3Kiosk Ach FU > 80% ( Max 5,000/FU + 1,500/FU (80%) +
80%-120,0% Add IDR 3,500/FU 120%) from the target will get 3,500/FU (20%)
3.5K Extra/ FU

Simulasi 1 Simulasi 2
FU Target : 1500 FU Target : 1500
FU Ach: 1600 FU Ach: 1200
Achievement: 106.7% Achievement: 80.0%
Slab Pencapaian # FU # Incentive Slab Pencapaian # FU # Incentive
Incentive 1.5k (80%) 1280 1,920,000 Incentive 1.5k (80%) 1200 1,800,000
Incentive 3.5k (80%-120%) 320 1,120,000 Incentive 3.5k (80%-120%) 0 -
Incentive Regular 5k 1600 8,000,000 Incentive Regular 5k 1200 6,000,000
Total 11,040,000 Total 7,800,000

• Minimum achievement for 3Kiosk FU booster program is 80% from FU booster target.
• If 3Kiosk not achieve 80% from FU booster target, only regular incentive (5K) that will get by 3Kiosk.

© Indosat Ooredoo Hutchison 2021 - www.ioh.co.id

 FU Booster Program Alternate Channel
Growth from
FU Target
Channel baseline
Baseline Nov Dec Nov Dec
3Kiosk 199,539 333,726 454,997 67% 128%
DSF 175,350 262,550 305,700 50% 74%
Total 374,889 596,276 760,697 64% 103%

Initiatives
No Parameter
3Kiosk DSF

1 Capacity - -

3Kiosk productivity increase from 28 DSF productivity increase from

2 Daily Productivity
FU/3Kiosk to 43 FU/3Kiosk 5 FU/DSF to 6 FU/DSF

- If 3Kiosk Ach FU Min 80% from the

- Add booster incentive 1K/FU
target will get 1.5K Extra/ FU
3 Benefit - Increase 5% daily productivity
- If 3Kiosk Ach FU > 80% ( Max 120%)
allowance
from the target will get 3.5K Extra/ FU

© Indosat Ooredoo Hutchison 2021 - www.ioh.co.id

 3Kiosk JUARA- External

The Winner will get:

1 Best District

Best District 1 All New Aerox 155 Connected

Best District 2 Vario 125 CBS
Best District 3 Scoopy Sporty Simulation ?

Do & Don’t

2 Best National

Best National 1 Honda ADV 160

Best National 2 All New Nmax 155 – Connected
Best National 3 All New Aerox 155 – Connected

• Semesterly Program Evaluation

• Applies for District Sumatera, Kalsul, Jabo, Central
West Java, East Java Bali & special region Nusra
• Performance appraisal:
o H2-2023
o H1-2024
o H2-2024
 3Kiosk JUARA- Norms
Juara District

• Penentuan juara akan ditentukan berdasarkan pencapaian KPI bulan Agustus – Desember 2023 (bobot 80%) dan penilaian
branding 3kiosk (bobot 20%).
• Lokasi 3Kiosk harus berada di wilayah kecamatan dalam satu polygon.
• KPI dan bobot masing - masing KPI mengikuti ketentuan KPI incentives setiap bulannya
• Minimal achievement setiap bulannya adalah 80%, jika dibawah 80% maka akan dianggap 0%
• Score untuk KPI Acquisition dan Distributions tidak akan di batasi 100%, hanya KPI Revenue yang akan dibatasi 100%.
• 3Kiosk yang sudah menjadi juara di 3Kiosk Juara National, tidak akan masuk kembali kedalam 3Kiosk Juara District.
• Jika score sama maka akan di urutkan berdasarkan growth average Agustus – Desember dari RGU90 serta Tertiary

Juara National

• Penentuan juara akan ditentukan berdasarkan pencapaian KPI bulan Agustus – Desember 2023 (bobot 80%) dan penilaian
branding 3kiosk (bobot 20%).
• Lokasi 3Kiosk harus berada di wilayah kecamatan dalam satu polygon.
• KPI dan bobot masing - masing KPI mengikuti ketentuan KPI incentives setiap bulannya
• Minimal achievement setiap bulannya adalah 90%, jika dibawah 90% maka akan dianggap 0%
• Score untuk KPI Acquisition dan Distributions tidak akan di batasi 100%, hanya KPI Revenue yang akan dibatasi 100%.
• Jika score sama maka akan di urutkan berdasarkan growth average Agustus – Desember dari RGU90 serta Tertiary
 Overview Program

o Program BOOSTER adalah Program insentif bagi team internal di

region/branch atas roll out 3Kiosk yang telah dicapai dengan tujuan
Deskripsi Program meningkatkan spirit & “sense of responsibility & belonging” terhadap
kelangsungan bisnis 3Kiosk yang sehat sehingga memberikan kontribusi
Flat commitment performance
fee terbaik bagi IOH
IDR20 Mn/3Kiosk
o Berlaku untuk 3Kiosk yang roll out Des 2022 (back date) hingga 31 Dec
Periode Program
2023, dengan target 700 3Kiosk (Q4 2024)

o Batch 1 (roll out Des’22 – Aug’23)

Periode Perhitungan
o Batch 2 (roll out Sep’23 – Mar’24)
Insentif
o Batch 3 (roll out Apr’23 – Dec’24)

o Team Sales
Skema Kategori o Team Support
o Best Nasional : 1, 2 & 3

Bentuk Insentif o Saldo IMKas

Ketentuan Penilaian Best National

Pemenang meraih total score parameter KPI tertinggi Nasional : 1, 2 & 3

Eligible untuk 3Kiosk dengan min Roll Out : 3 bulan dan masuk dalam Type 4
Flat commitment fee
IDR20 Mn/3Kiosk
Rata-rata achievement KPI min 90% selama periode penilaian

Periode penilaian Dec 2022 – Dec 2024 (achieved 700 Kiosk National)

Source Data Penilaian : 3Kiosk KPI Dashboard Performance

Pengumuman pemenang Best National : Jan 2025

Penentuan Best National oleh SDP HO

Hasil penilaian tidak dapat diganggu gugat

Program Result - Batch 1 (Rollout Dec 2022 – Aug 2023)

Total 3Kiosk Rollout

No District #3Kiosk Eligible %Ach meet requirement
(Dec-Aug 2023)
1 CWJ 74 69 93%
2 EJBN 56 21 38%
3 JABO 15 12 80%
4 KALSUL 57 35 61%
5 SUMATERA 27 21 78%
229 158 69%
KPI External Sales Team
Target & Incentive DSE 3KIOSK
Paramaters Target/ Day Incentive/ Day
SSO (Sim Selling Outlets) 10 10,000
FU (First Usage) 20 15,000
DSO (Daily Supply Outlets) 10 10,000
ONO (Open New Outlets) 1 5,000

Definisi:
SSO: SIM Selling Outlet – Jumlah unik outlet yang menjual SIM dalam periode bulan berjalan.
DSO: Daily Supply Outlet - Jumlah outlet yang melakukan supply (unlock) SPV Data.
ONO: Outlet baru yang aktif dan terdaftar pada Satria Apps.

Target/ Incentive/ Keterangan:

Paramaters Remarks
Day Day
• Insentif dihitung secara harian untuk DSE
SSO (Sim Selling Outlets)
10 10,000
Minimum #outlet 3KIOSK berdasarkan pencapaian target per
masing-masing paramater.
FU (First Usage) Total FU setiap hari
20 15,000 • Laporan pencapaian akan di informasikan
Produk SPV Data apapun (9GB7D
DSO (Daily Supply secara mingguan
produk yang harus selama periode
Outlets) 10 10,000
tertentu) • Pembayaran dilakukan melalui 3sakti
netting.
ONO (Open New Outlets) Data FTP: hirarki, Join Date
1 5,000