Ashish Kale

Plot no.73, Taradatta Park, Mobile: +91-9960591978

Saswad-412301, Dist- Pune. Email: ashish221985@gmail.com

 To work in environment where I can learn new things & sharing

Objective
knowledge benefiting myself, company and my colleagues and reach at the
top of the technical line.

 A professional with approximately 12.9+ years of experience in

Professional
ServiceNow ITOM, CMDB, Discovery, Service Mapping, Event Management,
Summary Orchestration, functional ITSM, BMC Patrol monitoring tool, System
administration, IT infrastructure, Technical Support, Networking Projects.
 ITIL V4 Certified
 Design PoC, LLD, HLD, SOW of ServiceNow CMDB, discovery and service
mapping.
 Experienced in implementation and maintenance of ServiceNow ITOM
modules CMDB, Discovery, Service Mapping projects for Oceania, US & UK
clients, also experienced in Event management & Orchestration.
 Experienced on ITSM functionalities, Incident, Change, Problem, Service
catalogue, Workflows, UI Action, UI policy, ACL.
 Implemented 4 ITOM-Discovery and service mapping projects for
Oceania region, 2 CMDB uplift and 2 Event Management.
 Expertise in designing and customizing patterns, discovery schedules,
MID servers, troubleshoots issues regarding ServiceNow ITOM-Discovery,
Service Mapping, Event Management.
 Also, experienced on core technologies CCNA, Symantec Backup Exec,
Windows server OS 2003/2008/2012/2016/2019 and UNIX, VMware, Hyper-
V, Web Servers, Load balancer, Active Directory and Databases.
 Possess sound knowledge of modern software development techniques,
methods, tools, and languages to ensure enhanced user interaction.
 A real team player with strong analytical, problem-solving skills.

 ServiceNow ITOM CMDB, Discovery, Service Mapping, Event Management

Technical
and Orchestration, also functional understanding of ITSM.
Skills  BMC Patrol, BMC PCM, BMC Remedy, Symantec Backup Exec.
 Windows Server OS 2003/08/12/16/19, VMware, Linux/Unix Basics,
Databases. Web servers,
 AD, Azure AD, PowerShell, DNS, DHCP
 CCNA, Networking, Router, Switches, Firewall etc.
 System Networking and Technical Troubleshooting

Work 12.9+ Years

Experience Virtusa: 01/22 to Present
 Architect and design implement CMDB by leveraging CSDM framework,
Discovery, Service mapping and Event Management for telecom domain.
 Building Proof of concept, Scope of work, requirement gathering
  Integrating Event Management with monitoring tools like Dynatrace,
Meraki, Creating Event rules, Alert management rules etc.
 Update CMDB for On-Prem and Cloud Configuration Items by using
multiple data sources like ServiceNow Discovery, API, Service Graph
Connectors.
 MID server implementation and maintenance according to business
requirement.
 CMDB remediation, Identification & reconciliation
 Fixing the issues related to all infrastructure devices, Windows servers,
Unix, Networking devices, databases, and Business services.
 Discovery pattern customizations
 ServiceNow version upgrade/patching activities

Cognizant: 02/2021 to 01/2021 (Ness Technologies: 06/2020 to 01/2021

ServiceNow business acquired by Cognizant)
Roles and responsibilities:
 End to end implementation for Discovery to update and uplift CMDB.
 Probe to pattern migration project, Pattern customizations.
 MID server deployments, maintenance, upgrade, OS, PowerShell etc.
 Troubleshoot discovery issues in terms of all CI classes Windows, Unix,
Network, Storage along with services.
 CMDB related issues, CMDB Health, CI remediation

Fujitsu India – April’19 to March’20

Roles & Responsibilities:
 End to end delivery for ServiceNow Discovery project.
 Architect and design PoC, LLD, HLD, SOW of discovery and service
mapping for Oceania clients.
 Implemented four projects of discovery and service mapping to update
CMDB for Oceania region.
 Implemented discovery for 40000+ infrastructure devices including
Windows, VMware, Hyper-V, UNIX, Storage devices, IP routers, IP switches,
IP firewall, load balancers.
 MID server’s implementation, configuration, troubleshooting.
 Troubleshooting for all type of discovery and service mapping in terms of
networking, connectivity and instance issues.
 LDAP integration, functional working experience on ITSM modules. (IM,
CM, PM etc.)

 Worked on ServiceNow ITOM as a Freelancing consultant (Since

Sep’2018 to March’19)

ProV Infotech Systems- Jan'18-Sep’18

 Worked on a ServiceNow ITOM lab internal project for CMDB, Discovery of
Infrastructure and service mapping of Business Application servers on
Windows (2008/12/16) and Unix platform.
 Worked on ProV Internal project on ITOM modules, also worked for one of
the Brazilian clients and US university client for Discovery, Service Mapping and
 Orchestration modules.
 Discovery (200+ devices including windows and Linux servers, routers, Load
Balancers, VM’s etc)
 Service Mapping (5+ Business Applications)
 Event Management (Integration with Nagios and SolarWinds and BPPM
monitoring tools)
 Orchestration - Orchestration of Active Directory, Cluster, Exchange
activities with custom workflows.
 Azure AD, PowerShell
 ITSM – Problem, Change, Incident
 Also have knowledge of UI Action, UI policy, ACL, Client script, Business rule

DST Systems March’16-Dec’17.

 Worked at DST worldwide services as a Lead – SME on BMC Patrol, Backup
& Restore technologies since Match’16.
 Responsible for implement and configuration BMC Patrol, Truesight, BPPM
on windows and Unix platform through BladeLogic tool.
 Responsible for implement and configuration ServiceNow discovery.
 Creating dynamo in BPPM, also adding servers in perceiver.
 Working on Incidents, Work Order and Task project in term of BMC patrol
on issues like Log Monitoring, Process/event /service monitoring, etc.

TechMahindra Dec’13-Dec’15
System Lead
 Responsible for troubleshooting and customizing issues regarding BMC
Patrol on windows and Unix platform for the ATT client.
 Using BMC Remedy 7.5 as a CRM.
 Netcool, Notification server, RT server, Event Manager, Patrol central.
• Installation and configuration of BMC Truesight
 Patrol 7.0 architecture, NS server, RT server, Patrol Console server.
 KM installation and configuration SQL, WebLogic, VMware, NetBackup and
others as well.
 Patrol Agent configuration and installation/troubleshooting.
 BMC PCM (Patrol Configuration Manager)
 Troubleshoot issues on NS & RT servers, History Corruption, High CPU
memory etc.
 File system, Alarms, Blackouts and Notifications etc.
 Basics operations of BPPM and Truesight.

Symantec Jul’12 – Nov’13

Technical Support Analyst Product: Backup Exec
 Responsible for providing assistance to enterprise customers (external and
internal, i.e., Database Administrators, internal Symantec, Symantec partners,
Field Engineers and other support personnel) by troubleshooting and resolving
technical issues.
 Handling troubleshoot issue regarding core Symantec Backup Exec issue
related with Windows server OS 2003/2008/2008 R2, File server, VMware/
Hyper-V, Active Directory, SQL.
 Monitoring Backups & Restore, Tape drives/Library, SAN/NAS, Disaster
 Recovery, System Recovery.

BMC software Sep’11 – Jul’12

Technical Support Analyst BMC Patrol: Server Monitoring Tool
 Responsible for troubleshooting issue regarding BMC Patrol at enterprise
level.
 Handled troubleshoot issues regarding deployment, implementation, High
CPU Consumption of BMC Patrol on following platforms:
o Windows server OS 2003/2008/2008 R2 (All editions)
o Basic UNIX /LINUX.
o Reproduce the issues at test environment before applying at client’s
environment.
o Reproduce & follow up issue as per NCU USIG remedy CRM.
## Received Best Performer Award in BMC Software for consecutive months.

Mphasis an HP Jan’10 – Aug’11

Sr. Technical Support Associate - (Level-2)
Project:“American Express”
Role:
 Responsible for troubleshooting issues regarding VPN, Networking, OS,
Internet/Intranet, Printer, Lotus notes, Microsoft Live meeting/Office
Communicator/Outlook, TCP/IP and Wireless connectivity.
 Handled Citrix-Digital Workflow and Active Directory administration
 Managed troubleshooting applications Sabre, Rezone, Avaya Softphone
and Saturn.
 Experienced in troubleshooting various forms of software problems like
operating system and application programs; monitored testing of WIGS
application.
##Imparted training to new employees & recognized for the same.
##Handled Pilot project and completed it successfully.

WNS Global Services Nov’08 - July’09

Trainee Customer Service Associate - (TCSA)
Project:Design of LAN
Academic
Details: Design the LAN for 50 machines (1 server) by using STAR topology, CAT-5
Projects UTP cable, 8-port switches (data rate 10 mbps).
&Seminar
Project:Developed an Application “E-Commerce Web Site Using Ofbiz
Framework”.
Platform: Windows XP/2000
Tools:OFBiz framework JavaScript, PostgresSQL
Description: The E-Commerce Web Site Development Using Ofbiz Framework helps
the user for online shopping.
Test Procedure: We manually tested all components of our project.
Project:Vehicle Showroom
Platform: Front End- Visual Basic 6. Back End-Oracle 8i.
Details:The system is developed for Vehicle Showroom for database retrieval.
Seminar:“Quad Core Processor”
  BE in Information Technology from Sinhgad College of Engineering, Pune
Academic
University in 2008.
Qualification  12thfrom Purandar Collage, Pune Board in 2002.
 10thfrom Waghire High school, Pune Board in 2000.

 Participated and received award certificate at Maharashtra Talent

Achievements
Search Examination.
 Winner of Inter-House Cricket Tournament.
 Received NCC ‘A’ certificate in Junior Division.
 Participated in Idiya’07 SCOE, Pune.

 Date of Birth : 22/05/1985

Personal
 Languages Known : English, Marathi& Hindi
Details
 Hobbies : Trekking, Dance, Playing Table tennis and
Playing Cricket

Above given information is correct and true to the best of my knowledge and belief.
Place: Pune Ashish Kale