SECTI Attempt any Two questions out of Four. Each question carries 7.

50 marks
ON A ________________________________________

1 Define Communication. Explain the process of communication?

Also define and enlist all the barriers to communication?

1 What do you mean by pre-presentation jitters? What are the ways to effective
presentation? Enlist all the tools required while presenting a topic?
1 What is the purpose of Group Discussion? What are the requirements for Group
Discussion? What qualities are assessed in a group discussion?
1 Write an essay on any one of the following topics: 1. Impact of Covid-19 on the Life of
Children and Youth; 2. Factors Responsible for Global Warming and Environmental
Pollution and 3. Social Media and Its Impact on Today's Youth

Sectio A Case study

nB followed by 5
multiple choice
question (MCQ),
Each question
carries 3 marks
2 (CASE STUDY) The majority of successful senior managers do not closely follow the
classical rational model of first clarifying goals, assessing the problem, formulating
options, estimating likelihoods of success, making a decision, and only then taking action
to implement the decision. Rather, in their day-by-day tactical maneuvers, these senior
executives rely on what is vaguely termed “intuition” to manage a network of
interrelated problems that require them to deal with ambiguity, inconsistency, novelty,
and surprise; and to integrate action into the process to thinking.

Generations of writers on management have recognized that some practicing managers

rely heavily on intuition. In general, however, such writers display a poor grasp of what
intuition is. Some see it as the opposite of rationality; others view it as an excuse for
capriciousness.

Isenberg’s recent research on the cognitive processes of senior managers reveals that
managers’ intuition is neither of these. Rather, senior managers use intuition in at least
five distinct ways. First, they intuitively sense when a problem exists. Second, managers
rely on intuition to perform well-learned behavior patterns rapidly. This intuition is not
arbitrary or irrational, but is based on years of painstaking practice and hands-on
experience that build skills. A third function of intuition is to synthesize isolated bits of
data and practice into an integrated picture, often in an “Aha!” experience. Fourth, some
managers use intuition as a check on the results of more rational analysis. Most senior
executives are familiar with the formal decision analysis models and tools, and those
who use such systematic methods for reaching decisions are occasionally leery of
solutions suggested by these methods which run counter to their sense of the correct
 course of action. Finally, managers can use intuition to bypass in-depth analysis and
move rapidly to engender a plausible solution. Used in this way, intuition is an almost
instantaneous cognitive process in which a manager recognizes familiar patterns.

One of the implications of the intuitive style of executive management is that “thinking”
is inseparable from acting. Since managers often “know” what is right before they can
analyze and explain it, they frequently act first and explain later. Analysis is inextricably
tied to action in thinking/acting cycles, in which managers develop thoughts about their
companies and organizations not by analyzing a problematic situation and then acting,
but by acting and analyzing in close concert.

Given the great uncertainty of many of the management issues that they face, senior
managers often instigate a course of action simply to learn more about an issue. They
then use the results of the action to develop a more complete understanding of the issue.
One implication of thinking/acting cycles is that action is often part of defining the
problem, not just of implementing the solution.
QUESTION Option 1 Option 2 Option 3 Option 4 Answ
er
Key
2 In the case Capriciousn A vague idea Rationality An 4
above, what ess instantaneo
does the term us but
"intuition" active
actually Analytical
suggests: Thought
Process
2 According to generation identification following a set all the 3
above case of an of a problem standard of above
study, which of immediate objectives and
the following and goals
actions does not plausible
require an solution to a
intuitive problem
analysis for a
senior manager:
2 What does the They lack in They do not They have all the 1
whole passage their acknowledge criticized the above
signify about understandi the role of practicing
the attitude of ng of the intuition in managers for
certain "writers term managerial not following
on intuition practices. the classical
management" and how rational model
who are does it work for decision
mentioned in in analysis
paragraph 2 of managemen
the passage? t.
2 How do most of When they When they When they none of the 3
the successful follow a carefully heavily rely on above
senior managers clear cut apply their their intuitive
become capable and logical learning and ability and apply
to manage their pattern of experiences. it in the process.
problems and data
deal with analysis
subsequent tools and
issues of anxiety methods
and ambiguity?
2 What is the In executive For an In every process none of the 3
main managemen effective of executive above
implication of t, only management management,
the passage? through the , thought and both intuition
formal action should and action play
pattern of not be an important
decision employed role
analysis, a together.
manager
can achieve
best results.
Sectio Consists of 20 multiple choice questions, each question carries 2 marks
nC
QUESTION Option 1 Option 2 Option 3 Option 4 Answ
er
Key
3 ____ is a Managerial Organization Professional Business 4
process of Communica al Communication Communica
communication tion communicati tion
between a on
customer and a
seller.
3 The term Spanish Italian Greek Latin 4
“Communicatio
n” is derived
from _____
word
“communis”.
3 Which of the Only a and d a, b, and c. b and d a, b, c, and 4
following are d
the features of
Communication
process:
a. Communic
ation involves
both
information and
understanding.
b. Communic
ation is an
exchange of
 ideas, facts and
opinions.
c. Communic
ation is a cyclical
process.
d. The goal of
communication
is achieved
through
interaction
between two or
more individuals
where one
individual or
group acts as a
speaker and the
other(s) act as
listeners.
3 What can be a Using Reflecting his Use of Excessive 4
barrier to interesting emotions humorous use of
effective anecdotes remarks jargon
communication?
3 There are 7 Cs of Conceptuali Cohesion Courtesy None of the 3
Communication: ze above
Conciseness,
Clarity,
Completeness,
Correctness,
Consideration,
concreteness.
Which one is
missing?
3 A Two-way four-way one-way process Both one- 1
Communication process process way and
is a two-way
__________proc process
ess.
3 Lateral Superior Employee Employees/pers All the 3
communication and and his client onnel belonging above
occurs between Subordinate to the same
cadre
3 While giving an Indulged in modest realistic and all the 3
interview, negotiation provide a above
be_____ in your specific range
salary
expectations.
3 Sam is asking his Informal Organization Formal Mass 3
teacher to communicat al communication communicat
resolve his ion communicati ion
doubts he is on
facing in the
 understanding
of certain
topics. What
form of
communication
has been used
by the student
while talking to
his teacher?
3 Memo is A thing A thing must A thing to be A thing to 2
derived from a must be be understood be written
Latin word memorized remembered
which means:
3 Four essential Attention, Attention, Accept, Hear, Adopt, 2
elements of a Hear, Hear, Update, Hear, Learn,
good listening Understand, Understand, Remember Respond
are Remember Respond
3 Chronemics is Body time paralanguage Eye 2
also known as
_______
language.
3 _____________ Evaluative Appreciative Biased Listening Discriminati 1
is also referred Listening listening ve Listening
to as the critical
or judgmental
listening.
3 Communication Mass Directive Persuasive All the 4
meant for Above
changing the
beliefs and
attitudes of the
listeners is
known as
_____________
___
communication.
3 _______ is a proxemics chronemics kinesics Paralanguag 3
way to e
communicate
through bodily
movements or
gestures.
3 Which of the Cover letter Recommenda Executive glossary 3
following is an tion summary
important
element of the
main body of a
business report?
3 Listening is the Receiving Delivery feedback channel 1
______ part of
communication.
3 A good speaker Tone of the Loud volume gestures Both 4
should use voice only volume and
______ to their tone
benefit to keep
the audience
attentive.
3 Which of the Symbols Telephonic emails Text 1
following is not communicati messaging
an example of on
Verbal
communication?
3 Arrange them in Sender – Sender – Message – Sender – 1
a correct order Encoding – Message – Sender – Encoding –
of the Message – Encoding – Encoding – Receiver –
communication Receiver – Receiver – Receiver – Message –
process Decoding – Decoding – Feedback – Decoding –
Message, Feedback Feedback Decoding Feedback
Sender,
Encoding,
Decoding,
Feedback