OPERATIONS MANAGEMENT

TOTAL QUALITY MANAGEMENT

PR OF. S TE VE N C. JOCS ON, M BA , CHR A

“Quality is not an act, it is a habit.”

ARISTOTLE

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TOPIC OUTLINE

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 PRINCIPLES
OF QUALITY

OBJECTIVES

A F T E R R E A D I N G T H I S P A R T O F T H E M O D U L E ,
T H E L E A R N E R S W I L L B E A B L E T O :

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The number 1 problem in the

A manufacturing concern is a nature of
A manufacturing
classroom is notconcern is a nature
discipline, it is the
business operations that converts raw
of business operations that converts
lack of procedures
materials into finished and
goodsroutines.
as its final
raw materials into finished goods as its
-Harry
products. Wong
final products.

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 2
PRINCIPLES OF

QUALITY

PRE-ASSESSMENT ACTIVITY

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 PRINCIPLES OF

QUALITY

Introduction to Quality

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 PRINCIPLES OF

QUALITY

Introduction to Quality

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 PRINCIPLES OF

QUALITY

Introduction to Quality

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 PRINCIPLES OF

QUALITY

Introduction to Quality

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 PRINCIPLES OF

QUALITY

Introduction to Quality

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 PRINCIPLES OF

QUALITY

Introduction to Quality

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 PRINCIPLES OF

QUALITY

Introduction to Quality

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REFERENCES

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