1. Runtime is the time required to process a customer to another step.

In this scenario, we have 7 different runtimes in which the least time

recorded was in step 5 whereas the highest runtime recorded for processing of customers is in step 3.
2. Now we come to individual capacity which tells us the maximum of a customer being served on each step. In the above scenario, the
individual capacity of step 5 is high and step 3 is the lowest. We calculate individual capacity by division of 6 days x 8 hours x 60 mins
and runtime of each step.
3. Now we find the bottleneck in all capacities termed as overall capacity which in this case is Step 3 because its value is the smallest
i.e.,181.62. A bottleneck is a resource that limits the service delivery of a process.
4. Now to find how much capacity is being utilized so for that we find capacity utilization and for that, we do this, Overall Capacity ÷
Individual capacity. In this scenario Step, 5 utilization capacity is the least.