TAHW CLOZE

Họ và tên: Vũ Nhật Phương

Lớp: S4 - 41
CLOZE 1:
Customer service is the support offered to customers that helps to provide an easy
and (1) ……… experience with your company. Customer service is about (2)
……… above and beyond to keep the customers happy. Answering their questions,
(3) ……… concerns, and simply listening allows the customer to know you are (4)
…….. them first. It is about the clear communication between the customer and
business, making sure that the customer is (5)……… . Even by resolving their
issues with a positive attitude, it is an important part of the promise your company
makes to ensure your customer's needs (6) …….. . To provide quality customer
service, there are many rules to ensure quality service. Being helpful, listening, and
taking the extra step are all important. The biggest rule is that employees of the
company must be trained properly. Companies must (7) …….. their staffs first and
foremost (8)…….. if a customer's needs are poorly met, this will affect how
satisfied the customer is or not at all. If the employee is not taught the knowledge
on how to (9) ……. their customer, this not only affects business but the customers
perceptions as well. That being said, employee training has (10)……. positive and
negative impact on customer satisfaction in customer service.
Source: (https://ivymoose.com/essay-samples/importance-of-customer-service-
essay-sample)

1, A. ordinary B. unacceptable C. forgettable D. enjoyable

2, A. go B. make C. get D. take
3, A. addressing B. revealing C. neglecting D. denying
4, A. giving B. holding C. putting D. finding
5, A. fresh B. motivated C. content D. relax
6, A. are being B. will meet C. meeting D. to be met
met
7, A. training B. have trained C. to be trained D. train
8, A. so B. in order to C. despite D. because
9, A. scarify B. satisfy C. sacrifice D. satirize
10, A. a B, the C, an D. any

Giải thích:
1, chọn A vì enjoyable: thú vị
2, cụm go above and beyond ST: nghĩa là vượt quá mong đợi/yêu cầu, nhiều hơn
mức cần thiết.
3, chọn A vì addressing concerns: giải quyết các mối quan tâm
4, cụm put ST/SO first: ưu tiên ai, cái gì trước
5, chọn C vì content: hài lòng
6, chọn A vì câu bị động
B là chủ động -> sai, C là V-ing -> sai, D là to be+Vpp
7, chọn D vì must + V nguyên mẫu, câu chủ động
8, chọn D vì B thì + V nguyên mẫu; C + V-ing/ phrase; A không hợp nghĩa
9, chọn B vì satisfy: làm thoã mãn
10, chọn A vì danh từ impact là số ít và không xác định, không đứng trước nguyên
âm
CLOZE 2:
Artificial intelligence promises both to improve existing goods and services, and,
by (1) …….. the automation of many tasks, to greatly increase the efficiency with
(2) ……. they are produced. But it may have an even larger impact (3) …….. the
economy by serving as a new general-purpose “method of invention” that can (4)
…….. the nature of the innovation process and the organization of R&D. This
exploratory essay considers this (5) ……… in three interrelated ways. First, we
review the history of artificial intelligence, focusing in particular on the distinction
between (6) …….. -oriented applications such as robotics and the potential for
recent developments in “deep learning” to serve as a general-purpose method of(7)
…….. . We then (8) …….. preliminary evidence of this differential impact in
changing nature of measurable innovation outputs in artificial intelligence,
including papers and patents. We find strong evidence of a “shift” in the
importance of application-oriented learning research since 2009 (relative to
developments in robotics and symbolic systems research), and that a significant
fraction of this upswing in application-oriented learning research (9) ……. initially
led by researchers outside the United States. Finally, we consider (10)……. of the
implications of our findings, with a focus on both likely changes in the organization
of the innovation process as well as for the policy and institutional responses that
might be required if deep learning represents a meaningful general-purpose method
of invention.
Source: ( https://www.nber.org/books-and-chapters/economics-artificial-
intelligence-agenda/impact-artificial-intelligence-innovation-exploratory-analysis )
1, A. enabling B. disabling C. able D. unable
2, A. who B. which C. where D. whose
3, A. in B. to C. into D. on
4, A. change B. replace C. reshape D. discover
5, A.responsibility B. possibility C. ability D. probability
6, A. automated B. automotive C. automation D. automatic
7, A. discovery B. invention C. creation D. excavation
8, A. evaluate B. identify C. judge D. assess
9, A. is B. are C. was D. were
10,A. any B. some C. neither D. none
THIS IS THE END OF THE CLOZE HOMEWORK.