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  • HP Customer Support - Service Center

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    Jyothikiran Annam
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    The diagnostic report identified a critical failure in the user's HP laptop system that requires repair. Specifically, the mouse-touchpad check found a problem with the right mouse button, and the mouse may need to be replaced. The report provides the failure details, including the failure ID, test date, and component tested. It directs the user to try using a different mouse or locate the nearest HP service center for additional support.

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    The diagnostic report identified a critical failure in the user's HP laptop system that requires repair. Specifically, the mouse-touchpad check found a problem with the right mouse button, and the mouse may need to be replaced. The report provides the failure details, including the failure ID, test date, and component tested. It directs the user to try using a different mouse or locate the nearest HP service center for additional support.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    4 views1 page

    HP Customer Support - Service Center

    Uploaded by

    Jyothikiran Annam
    The diagnostic report identified a critical failure in the user's HP laptop system that requires repair. Specifically, the mouse-touchpad check found a problem with the right mouse button, and the mouse may need to be replaced. The report provides the failure details, including the failure ID, test date, and component tested. It directs the user to try using a different mouse or locate the nearest HP service center for additional support.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
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       Sign in

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    HP Mouse-Touchpad check has identified a critical


    failure in your system that requires repair.

    HP Laptop - 14s-fr0012au
    Product 275H7PA
    Serial 5CD044BX51
    Expired See details

    Diagnostic report Hide details

    Failure details - Mouse-Touchpad check:


    Failure ID: 9PKWLJ-AA8BSH-MFPU2K-G4BS03
    Test date: 2023-12-03
    Component tested: Mouse-Touchpad check

    IMPORTANT: The test found a problem with the right mouse button. The mouse may need to be replaced.
    Additional guidance

    Try the test again using a different mouse if possible.

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