Job Description – VoIP Engineer/Architect

ITA – Premium: Management & Staffing

Title

VoIP Engineer/Architect

Description

The VoIP Engineer/Architect’s role is to coordinate strategies for defining, deploying, and
maintaining the company’s in-house IP telephony voice communication architecture and its
associated network connections and component hardware. This includes managing all
engineering projects for VoIP initiatives, planning technology roadmaps, and configuring and
optimizing all VoIP/IP-PBX telephone systems and services, both internally and those integrated
with Internet-based services. Also, the VoIP Engineer/Architect’s mandate will be to maintain
SLAs for all organizational IP telephony applications.

Responsibilities

Strategy & Planning

 Design and support VoIP infrastructure and its associated software, including IP-PBXs,
call management systems, voice mail, and interactive voice response.
 Where necessary, plan for management or phasing out of legacy telephony systems and
other switch-based technologies.
 Select, deploy, and utilize appropriate tools for reporting and routing of IP telephony
traffic on the network.

Acquisition & Deployment

 Collaborate with systems engineers/architects for upgrades to operating systems,
hardware, etc.
 Remain current on new transport protocols, products, and standards in support of VoIP
systems development and equipment procurement.

Operational Management
 Integrate IP telephony systems with enterprise LANs, WANs, wireless LANs, and other
Internet-based services and protocols.
 Provide leadership for implementing new VoIP products or services, as well as the
technical resources required to manage them.
 Collaborate with help desk to resolve trouble tickets and mitigate end-user issues with
VoIP hardware and/or applications.
 Assist with the installation planning and maintenance of network cabling, including MDF
and IDF closets.
 Perform telephony audits as necessary.
 Train and mentor junior engineers and other members of the telecommunications
department.
 Monitor and identify capacity and performance issues for VoIP traffic to ensure continued,
uninterrupted operation of telephony systems.
 Collaborate with network engineers or administrators to ensure that VoIP traffic does not
interfere with or hinder network data traffic.
 Conduct testing and development disaster recovery plans to detect faults, minimize
malfunctions, and back up systems.

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Info-Tech Research Group
Job Description – VoIP Engineer/Architect
ITA – Premium: Management & Staffing

Position Requirements

Formal Education & Certification

 College diploma or university degree in the field of telecommunications or computer
science and/or […] years equivalent work experience.
 Certifications in […].

Knowledge & Experience

 Working technical knowledge of VoIP/IP telephony systems, software, and hardware,
including […].
 Strong hands-on knowledge of the configuration and optimization of VoIP equipment,
including […].
 Strong hands-on knowledge of SIP, H.323, TCP/IP, and […] protocols.
 Strong understanding VoIP QoS issues and mitigation strategies.
 Working technical knowledge of the […] operating systems.
 Direct experience with […] switches and routers.
 Familiar with network topologies such as Frame Relay, ATM, ISDN, etc.
 Knowledge of cabling and wiring systems, design, and installation.
 Ability to operate tools, components, peripherals, and testing accessories.

Personal Attributes
 Able to prioritize and execute tasks in a high-pressure environment.
 Ability to read and interpret technical documents and procedure manuals.
 Strong interpersonal skills, oral communication skills, and proven analytical and problem-
solving abilities.
 Strong understanding of the organization’s goals and objectives.
 Ability to conduct research into IP telephony issues and products.
 Strong customer service orientation.
 Help desk experience.
 Experience working in a team-oriented, collaborative environment.

Work Conditions

 On-call availability for […].

 Sitting for extended periods of time.
 Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and
to handle other communications/computer components.
 Occasional inspection of cables and wiring in floors and ceilings.
 Lifting and transporting of moderately heavy objects, such as telephony equipment and
peripherals.

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Info-Tech Research Group