ASSESSMENT TASK THREE

Part A

Learning and Development Plan

Session objectives Manager training to be executed country wide.

Please provide more information like above….

Please provide more information like above….

Timeframe Activity Teaching or assessment strategy or Tools/resources

approach to achieve session

objectives

1-2 months Managers must show Performance management in Excel Microsoft Excel

use of metrics to

measure employee

performance.

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Email to the Wollongong Branch Manager

To: Audrey Wu

From: Your name

Subject: Disciplinary issue and conflict

Dear,

Write your email content.

Kind regards,

Your name and position

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Part B

Evaluation report on training outcomes for senior management

• Training outcomes

Number of employees being trained in the new sales model is 367; however, the target was 4,000. The massive

shortfalls in the training provided were also noticed in regards to training for sustainability practices, etc.

Provide more information like above……..

• My interpretations of the performance data

Based on my interviews with the employees and the managers, I could say a few things about this evident failure of

the pilot training on the sales model. These are:

o Employees have enjoyed the training but are not sure will be able to apply the learning.

• Provide more information like above……..

• Interventions I will undertake to rectify issues

o Line managers must regularly be into monitoring sales staff to provide them the required support

to help them apply sales skills on their job.

• Provide more information like above……..

Training strategy and schedule

Training objectives Ensuring line managers are up to monitoring the performance of sales staff

Provide more information like above……..

Provide more information like above……..

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Provide more information like above……..

Actions

Timeframe Activity: (training/assessment, Teaching or assessment Resources:

coaching or other support, strategy or approach to

Trainer
monitoring) achieve training objectives
(number 1–30)

Managers

1-2 months 4,000 sales staff to be trained Face-to-face training 30 trainers required

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Modified service agreement

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Service Scope

Sales model training 4,000 employees

Training on sustainability policy and relevant 4,000 employees

products

Provide more information like above…….. Provide more information like above……..
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3. Fees and payment terms

The schedule below details the fees and payment terms for the services provided under this agreement.

Service Fee Payment term

Total costs of training delivery $2,000,000 Paid on completion of training

by the fourth quarter of FY

20xx–xx (current FY)

TYWU to pay a penalty of $100,000 This is to be paid right away.

$100,000, which is almost 5% of

the total $2 million fee in order

to offset the costs as bore by

Australian Hardware. This is

because of the poor

performance of the training

program till now.

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4. Service level targets

Services provided under this agreement will be measured against the following performance standards and

timeframes.

Service Performance standard and timeframe

Sales model training 4,000 employees by the end of the fourth quarter

of FY 20xx-xx (current FY)

Training on sustainability policy and relevant 4,000 employees by the end of the fourth quarter

products of FY 20xx–xx (current FY)

Average assessment score 100%

TYWU must be fully responsible for the Successfully completed training for 4,000

effectiveness of the training employees by the fourth quarter of FY 20xx-xx

Provide more information like above…….. Provide more information like above……..
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5. Monitoring and reporting

Services will be monitored according to the following reporting schedule.

Service Report Timing

Sales model training Summary of training Completed by the end of the fourth

completion quarter of FY 20xx–xx (current FY)

Training on sustainability policy Summary of training Completed by the end of the fourth

and relevant products completion quarter of FY 20xx–xx (current FY)

Average assessment score Assessment records Completed by the end of the fourth

quarter of FY 20xx–xx (current FY)

Simulated training Assessment results Report to be made based on

outcomes of training by the fourth

quarter of FY 20xx–xx (current fiscal

year)

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6. Dispute resolution

In the event that either party needs to raise a dispute the following process must be followed:
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Issue identified

Service Agreement Sponsor from both parties

to be notified of issue

Service Agreement Sponsor from both parties to

discuss issue and agree resolution

In the event that Service Agreement Sponsors cannot agree on a

resolution the issue is to be escalated to mediation

7. Signatures

I agree to the terms and conditions of this agreement.

Signed for and on behalf of Australian hardware HR

Australian Hardware, HR general manager Your Initial

In the presence of witness MNI

Signed for and on behalf of Train Your Way Up

Train Your Way Up, Director of Training AJ

In the presence of witness MNI

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