PROGRAM*

Schedule of Activities (Day 1)

8:45 a.m. Registration Danilo Lorenzo S. Delos Santos
Michelle B. Imperial
Emcees
Opening/Invocation/Introduction

Welcome Remarks Atty. Engelbert C. Caronan, Jr.

President and CEO
Development Academy of the
Philippines (DAP)

9:20 a.m. GQMP: A Catalyst for Public Amenah F. Pangandaman

Service Excellence Chairperson of Government Quality
Management Committee and
Secretary of Department of Budget
and Management (DBM)
Open forum

Photo Opportunity

10:00 a.m. Government Best Practice Evangeline M. Macariola

Recognition (GBPR) Director
Introduction DAP-Productivity and Development
Center (PDC)-Advocacy and
Institutional Development Office
Presentation 1
• Judges Screening
• Open Forum

10:40 a.m. Morning break GBPR Judges:

Clarito Alejandro D. Magsino
11:00 a.m. Presentations 2-3
Assistant Secretary
• Judges Screening
DBM
• Open Forum
12:00 nn Lunch break Magdalena L. Mendoza
1:00 p.m. Presentations 4-7 Senior Vice President for
• Judges Screening Programs
• Open Forum DAP

3:00 p.m. Afternoon break

Raymond C. Tan
3:10 p.m. - Presentations 8-9 Director
5:00 p.m. • Judges Screening Medport Distributor Inc. and
• Open Forum Philippine Quality Award Judge
Schedule of Activities (Day 2)

8:45 a.m. Registration Edmon G. Legua

Opening/Preliminaries
9:00 a.m.
Broadening Quality Improvements
Through Quality Management
Systems Implementation
ISO 9001 Certification:
The Malaysia Experience
Ivy Liezl H. Vinluan
Emcees
Dr. Mohamad Norjayadi Tamam
Director
Technology Section, Productivity
and Competitiveness
Development Division
Malaysia Productivity
Corporation

Leveraging Technology for Atty. Leticia O. Clemente

Smarter QMS City Budget Officer
City Government of Baguio

Advancing Public Services: Dr. Annabelle V. Briones

Recovery, Resilience, and Director
Best Practices Department of Science and
Technology

10:30 a.m. Open Forum

11:00 a.m. Morning break

11:10 a.m. Charting the Path Forward:

Prioritizing Citizen-Centric Public
Service Delivery
Government Trends Pankaj Kishnani
2023: What do People Research Specialist
Expect from the Emerging Technologies and
Government? Government Innovation
Deloitte Support Services India
Pvt. Ltd. - Deloitte Center for
Government Insights

Open Forum

12:00 nn Lunch break

Continuation…

1:00 p.m. Exploring the Voice of the Monica D. Saliendres

People: Citizen and Business Director
Satisfaction Survey Results DAP-PDC-Productivity
Development and Research
Office

Let’s Talk: Recommendations Moderator:

to Improve Public Service Amor L. Avendaño
Delivery Fellow
DAP

Panel Reactors:
Lindsley Jeremiah D. Villarante
Chief
Performance Monitoring and
Strategy Management Division
Department of Health

Michael Wesley T. Poa

Undersecretary and Chief of Staff
Department of Education

2:00 p.m. Recognition Ceremony of Emcees

Government Best Practices

2:30 p.m.- Closing Remarks Magdalena L. Mendoza

3:00 p.m. Senior Vice President
for Programs
DAP

*Disclaimer - This program is the final and approved version, superseding all previous documents issued. Kindly refer to this
document for up-to-date and accurate information. Any discrepancies or conflicts with earlier versions are to be disregarded.