Guest- Hello

Host- Hello Sir, how are you

Guest- I am good, What about you

Host- I am also good, do you have any reservation sir?

Guest- Yes, I have One reservation by name Jaskaran.

Host- Okay great, I can see your reservation, Will Anyone be joining you?

Guest- No, I am alone.

Host- okay sir, your reservation is for table number 3, but I will recommend you our special tables are
also available right now. Table number 6 near the bar area gives you a beautiful view of CN tower from
terrace. There are no additional charges for it. Would you like to go for that option?

Guest- wow great, then proceed with table 6.

Host- sure sir, this is the way to your table. Have a seat sir.

Host- You can scan this or code to get our menu on your phone, if you need any help, we are happy to
assist you. Enjoy your visit, your waiter Sukhchain will be with you shortly.

Waiter- Good Evening sir, are you ready to order?

Guest- I would like to have one double hamburger with red bull as a starter.

Waiter - okay so, double hamburger comes with beef, topped with tangy pickles, ketchup, mustard and
the sweet bite of onion, all on a freshly toasted bun, is that all right?

Guest - yes that's it, can you suggest something for the main course?

Waiter – Sure, you can try chick wings. They are our restaurant's special and one of the best sold items.
It is Sauced with your choice of Hot, Honey Garlic, BBQ, or Mango Habanero and Blanc de Noir
champagne. Its specialty- It is made 100% from pinot noir and pinot Meunier grapes.

You can also try The Steak "N" Egg Sandwich made with Canadian Beef and scrambled Canadian egg
before being topped with a two-fer of processed cheddar cheese, fresh veggies, and the added kick of
our Chipotle sauce.

Guest – Okay then bring chicken wings with red wine.

Waiter – would you like to have anything for dessert sir?

Guest – Yes, I want a chocolate cake.

Waiter – Sure, your order will be here shortly.

After 15 Mins

Waiter – Here is your order sir, Enjoy your meal.

Guest- Excuse me waiter, what is going on you gave me Spicy crispy chicken burger instead of
hamburger and Chicken wings are Made with tomato sauce instead of Honey Garlic Sauce.

Waiter – Please calm down sir let me call the manager.

Manager – Hello sir, I am Navjot, Manager of this restaurant, how may I help you?

Guest – I got my order after 50 mins and Waiter served me the wrong order and chicken wings are not
made according to my preferences. I am Getting late for my work and this all is happening. I am not
satisfied with your service.

Manager – Just me a Moment sir, let me go and check what happened.

After Few MINS

Manager – I am sorry for the inconvenience. Just give us 5 minutes till then you can have Our famous
veggie wrap, it is complimentary from our side. If you are getting late for work, we can pack your order
and you can carry it to your office, till then enjoy this wrap.

After 5 Mins

Manager- how was the food sir and your order is ready would you like to eat now or should we pack it
for you.

Guest – I am getting late so it is better if you can pack it. The food was great, but I am disappointed by
service, I can understand it happens sometimes by mistake, I hope it will not happen again.

Manager – I can feel your frustration and here is a 50% Discount on your bill and when you visit our
restaurant next time you can use this coupon to get 15% off on your order. Thank you for the visit, have
a good day.