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    Slides de Clientes para A Vida

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    rdacrir
    This document provides tips for creating loyal customers through excellent service. It emphasizes focusing on retaining existing customers, as it is 6 times harder to acquire new customers than keep existing ones. Some key recommendations include educating customers on products and programs, checking on customers frequently with personalized touches, giving new customers resources to try, respecting their budgets, promptly apologizing and fixing any issues, and providing amazing ongoing content and support to ensure customer satisfaction. The overarching message is that treating customers like friends through exceptional service will build a strong, sustainable business.

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    Slides de Clientes para A Vida

    Uploaded by

    rdacrir
    6 views15 pages
    This document provides tips for creating loyal customers through excellent service. It emphasizes focusing on retaining existing customers, as it is 6 times harder to acquire new customers than keep existing ones. Some key recommendations include educating customers on products and programs, checking on customers frequently with personalized touches, giving new customers resources to try, respecting their budgets, promptly apologizing and fixing any issues, and providing amazing ongoing content and support to ensure customer satisfaction. The overarching message is that treating customers like friends through exceptional service will build a strong, sustainable business.

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    Slides de clientes para a vida

    Original Title

    Slides de clientes para a vida

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    This document provides tips for creating loyal customers through excellent service. It emphasizes focusing on retaining existing customers, as it is 6 times harder to acquire new customers than keep existing ones. Some key recommendations include educating customers on products and programs, checking on customers frequently with personalized touches, giving new customers resources to try, respecting their budgets, promptly apologizing and fixing any issues, and providing amazing ongoing content and support to ensure customer satisfaction. The overarching message is that treating customers like friends through exceptional service will build a strong, sustainable business.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    6 views15 pages

    Slides de Clientes para A Vida

    Uploaded by

    rdacrir
    This document provides tips for creating loyal customers through excellent service. It emphasizes focusing on retaining existing customers, as it is 6 times harder to acquire new customers than keep existing ones. Some key recommendations include educating customers on products and programs, checking on customers frequently with personalized touches, giving new customers resources to try, respecting their budgets, promptly apologizing and fixing any issues, and providing amazing ongoing content and support to ensure customer satisfaction. The overarching message is that treating customers like friends through exceptional service will build a strong, sustainable business.

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    of 15

    Customers For Life

    Creating a loyal customer base through service


    The Inspiration

    BOGO GROUP- INCREDIBLE GROWTH

    SALES EXPERIENCE/BOOK -> BENTON

    THE DESIRE TO DO SOMETHING RADICAL


    The Book
    How to turn that one time buyer
    into a customer for life

    Find a job you love, where work is


    play and where you have an
    opportunity to grow and learn
    from great teachers.

    Then make sure you take great


    care of the people you work with and the
    people who keep you in business.

    Carl Sewell
    BASICS

    Customers

    Friends
    CUSTOMERS= FOCUS ON

    FRIENDS EXISTING

    CUSTOMERS

    6x harder to get a
    new customer than
    to retain an existing
    one especially when
    they have been on
    LRP for >6 months
    FOCUS ON

    BASICS EXISTING

    CUSTOMERS

    6x harder to get a
    new customer than
    to retain an existing
    one especially when
    they have been on
    LRP for >6 months
    BASICS TEACH THEM

    ABOUT LRP

    Stop enrolling and


    dropping them. Go back
    to the value of LRP pres
    CUSTOMERS=
    and truly believe it
    yourself and convince
    FRIENDS them of the value.
    Retention related to
    offering frequent flyer
    program
    MASTER THIS

    BASICS Get better at it.


    Watch your retention
    rate. Goals based
    around increasing
    your retention rate?
    Customer service is
    the foundation to
    building a large
    organization that
    doesn't fluctuate
    Educate is implied
    NEW CUSTIES
    Give RE-INVEST YOUR PROFITS
    them a Take your fast start -> re-invest by buying a modern essentials book (in bulk
    resource from aroma tools) or essential life book. Welcome package with two roller
    bottles to start. I promise this will pay off. People love free stuff. They will feel
    like you care. They will want to buy more. They will have the resources to use.
    Surprise them with a sample of something not in their kit and how to use

    Check on PAY ATTENTION/KEEP A LIST


    them
    CRM -keep track, notes about problems
    frequently
    Welcome Letter
    Touches - weekly, then bi-weekly, them monthly
    Personalizing it helps them know you care ->If they know you care they will be
    more likely to be a repeat customer

    GIVE THEM A PERSONALIZED CONSULT FORM


    Personalize
    everything Wellness consult form
    Personal notes with every package
    Direct them on what to use next outside of their kit
    NEW CUSTIES
    Give
    them a
    resource KNOW THEIR LIMITS AND DON'T EXCEED
    Ask
    If their needs exceed their budget this is a perfect segway into lrp
    their
    respect their budget
    budget
    tell them upfront you want to respect their budget
    Ask them permission? What are you willing to invest monthly to start making
    these slow changes?

    All of this is about


    loving people more and
    building
    Personalizea business through
    everything service
    What to do when things go wrong

    Apologize
    Send a free

    oil and a personal


    You fix

    note every time


    their problems

    stop turfing to CS

    Get CS to give

    them points
    Run BOGO groups like a boss

    Personal

    Invites 5% off for those those

    Daily order most days

    Surprise them
    Giveways

    Get them in the

    habit of the
    Large
    Amazing

    giveaway at
    group
    Content
    end
    Under Promise and Over Deliver

    Personal

    Surprise
    Invites

    Them

    24/7

    Support Amazing

    Content
    Be Profitable

    5% off for those those

    order most days

    Surprise them
    Let's Here from You

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