12/12/22, 12:15 PM Nghiệp vụ lễ tân G2 (Chapter 9) - Guest checkout

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CLASS :
Nghiệp vụ lễ tân G2 (Chapter 9) - Guest checkout
22 Questions DATE :

1. Which of the following can be a good source of communication between guest and hotel?

A Guest ledger B Greeting cards

C Guest folio D Comment cards

2. A guest wants to pay her account of US$439 in Canadian dollars. Exchange rate is $1US=
1.31CAD. How much does he pay in CAD?

A $335.11 B $575.09

C $330.12 D $509.75

3. Arrange the following as procedure for payment by credit card:

i. Ask the client to sign the audit roll (retain the card).
ii. Obtain the card from the client
iii. Check that the signatures on the card and the voucher agree
iv. Swipe the card through the machine.

A iv, ii,iii,i B i,ii,iii,iv

C ii,iv,i,iii D ii,iii,i,iv

4. A delay in payment after using a credit card refers to which of the following term?

A discount B float

C interest D balance

5. Which of the following is a "point of sale" in a hotel?

A Gift Shop B All of them

C Spa D Restaurant

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12/12/22, 12:15 PM Nghiệp vụ lễ tân G2 (Chapter 9) - Guest checkout

6. The incidental charges are room fee and tax for the number of nights spent in the hotel.
TRUE or FALSE?

A true B false

7. Which of the following is listed as obvious charges in a guest folio?

A Laundry B Room fee and tax

C Purchases at the gift shop D Personal phone calls

8. Guest security is jeopardized if keys are lost or not returned. TRUE or FALSE?

A false B true

9. Why should the Front Office staff inquire about the guest's satisfaction with the quality of
products and services?

A To earn more revenue B To show hospitality

C To eliminate dissatisfaction D To argue with guests

10. Fill in the blank:

All the departments that generate revenue for the hotel is called…

A Points of services B Points of sale

C Points of charges D Points of revenue

11. Most lodging properties do not accept personal checks because the opportunity for fraud is
too great. TRUE or FALSE?

A true B false

12. Which of the following payment method requires prior approval of the credit limit of an
organization (corporate representatives) or an individual (private guest)?

A Personal checks B Traveler's checks

C Direct billing D Debit card

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12/12/22, 12:15 PM Nghiệp vụ lễ tân G2 (Chapter 9) - Guest checkout

13. Convert a guest’s folio amount from US $300 to Vietnamese dong using an exchange rate of
22,450 VND/US$

A 6,735,000 VND B 7,735,000 VND

C 5,673,000 VND D 3,675,000 VND

14. Which of the following must be done before the night auditor’s shift begins?

A Having the day's transactions in place B Checking in all guests

C Paying all accounts payable D Checking out all guests

15. Guests often verbalize complaints or compliments directly to the hotel. TRUE or FALSE?

A true B false

16. Which of the following payment method can be used at all hotels?

A Credit card B Direct billing

C Cash D Bill-to-account

17. Fill in the blank:

Prepaid checks issued by a bank or financial organization is called…

A Personal checks B Traveler’s checks

C Banknotes D Cash

18. The spending amount will be deducted directly and immediately from the guest’s personal
savings or checking account and transferred to the hotel’s account. This statement is
associated with which of the following payment method?

A Personal checks B Bill-to-account

C Debit card D Credit card

19. Upon checkout, who should review the folio before processing payment?

A Cashier B Guest

C Guest and Cashier D Security Man

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12/12/22, 12:15 PM Nghiệp vụ lễ tân G2 (Chapter 9) - Guest checkout

20. Which of the following is the most common check-out time in most hotels around the
world?

A 9:00 AM B 12:00 PM

C 3:00 PM D 12:00 AM

21. Which of the following type of payment is the most convenient for the hotel?

A Direct billing B Credit card

C Personal checks D Traveler's checks

22. How can a front desk staff make good last impression?

Handle guest's complaints by asking the

A Talk to the guest as much as possible. B
manager.

Give the guest better treatment than Put all efforts to speed up guest's
C D
others. checkout.

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