Effective Business Email Writing 05.12.

2023, 21:20

E!ective Business Email Writing

FINAL Test

1. List the three key components of an effective business email

2. Define logos, ethos, and pathos in the context of business communication

3. Describe one common mistake to avoid in the body of a business email

4. Greetings, body, and closing are the only components of business emails

Mark only one oval.

TRUE

FALSE

5. The closing of a business email is primarily meant for formalities and can be generic in all
situations

Mark only one oval.

TRUE

FALSE

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6. Including personal anecdotes is considered inappropriate in the body of a business email

Mark only one oval.

TRUE

FALSE

7. Explain why adjusting the tone of emails is crucial for effective communication in a business
setting

8. Describe how recognizing persuasive techniques can benefit business communication

9. Reflect on the challenges and benefits of incorporating persuasive appeals—logos, ethos, and
pathos—into business compositions. How do these appeals contribute to effective
persuasion?

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10. Which of the following is NOT a persuasive appeal?

Mark only one oval.

Logos

Pathos

Ethos

Syntax

11. In a business email, which of the following is an example of a suitable closing for a formal
communication?

Mark only one oval.

Sincerely

Cheers

Best regards

Thanks a bunch

12. When selecting an appropriate language for diverse business scenarios, what should be the
main consideration?

Mark only one oval.

Complexity of words

Familiarity with jargon

Tone and formality

Length of sentences

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13. Match the following terms to their definitions:

Mark only one oval per row.

Emotional appeal Logical appeal Credibility

Logos

Pathos

Ethos

14. Match the language term to its description:

Mark only one oval per row.

Everyday conversation Jargon Professional and respectful

Formal language

Informal language

Industry-specific terminology

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15. Match the appropriate tone to the given audience:

Mark only one oval per row.

Casual and Friendly and Professional Respectful and

informal collaborative and polite introductory

Formal business
partners

Colleagues within the

same department

New clients

Internal team members

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