Professional Documents
Culture Documents
Unec 1685979634
Unec 1685979634
Unec 1685979634
• organised
• serious
• stable
• numerate
√ attractive
2. Complete the sentence. …........have been warned that their Facebook profile could damage their employment prospects.
• distraction
• candidate
• employment agency
• professional images
√ jobseekers
• flexitime
• anti-social hours
√ an office job
• in shifts
• overtime
• an opportunity
• a chance
• early retirement
√ a pension
• time off
• the sack
• a bonus
• a promotion
√ progress
• fired
9. Complete the sentence: In some industries it can take a long time to ….. the career ladder.
• have
√ climb
• offer
• make
• take
10. Complete the sentence: Nadine works for HR. She ….. with staff problems, as well as with recruitment and training.
• makes sure
• to be in charge
• looks
• involves
√ deals
Complete the sentence: Linda Erikson is our Quality Control inspector. She ….. for monitoring our products and trying to improve their
11. quality.
• is in charge
• deals
• looks
√ is responsible
• makes sure
12. Complete the sentence: Hans Reiter is our new maintenance engineer. He checks all our equipment regularly and ….. of all repairs.
• deals
• makes sure
• looks
√ is in charge
• involves
13. Complete the sentence: Jose Monzano is our security officer. He ….. that our staff and premises are protected against crime.
• deals
• looks
• involves
• is in charge
√ makes sure
• after
• that
• for
√ with
• of
• that
• with
• after
√ of
• for
• at
• that
• with
√ for
• of
Complete the sentence: Certain companies ….. career opportunities to the long term unemployed or to people without formal
17. qualifications.
• climb
• make
• take
• have
√ offer
18. Complete the sentence: One way to ….. a career move is to join a small but rapidly growing company.
√ make
• climb
• take
• have
• offer
Complete the sentence: Some people ….. a career break to do something adventurous like sailing round the world or going trekking in
19. India.
• offer
• decide
√ take
• climb
• have
20. Complete the sentence: Employees in large multinationals ….. excellent career opportunities if they are willing to travel.
• climb
√ have
• offer
• take
• decide
21. Complete the sentence: Many students . . . . . . . . . . . . when they are at university because it fits in with their studies.
• get a promotion
√ do part-time work
• work flexitime
• make a fortune
• earn commission
Complete the sentence: Luke is ambitious and does not want to be a sales assistant all his life. In fact, he hopes to . . . . . . . . . . . . and
22. become Assistant Manager very soon.
• do part-time work
√ get a promotion
• make a fortune
• earn commission
• work flexitime
23. Complete the sentence: People who work in sales often have the opportunity to . . . . . . . . . . . . on top of a basic salary.
• work flexitime
√ earn commission
• do part-time work
• get a promotion
• make a fortune
Complete the sentence: When you . . . . . . . . . . . . , you can arrange your own schedule, so this is very convenient when you have
24. children.
• make a fortune
√ work flexitime
• get a promotion
• do part-time work
• earn commission
25. Complete the sentence: In banking, you can . . . . . . . . . . . . with the big bonuses and retire at 35.
• earn commission
√ make a fortune
• do part-time work
• work flexitime
• get a promotion
26. Match the word combination to its definition. A period of time away from your job to, for example, look after your children.
• career move
√ career break
• career opportunities
• career path
• career plan
27. Match the word combination to its definition. An action you take to progress in your career .
• career plan
√ career move
• career break
• career path
• career opportunities
28. Match the word combination to its definition. The direction of your working life takes.
• career break
√ career path
• career opportunities
• career ladder
• career plan
29. Match the word combination to its definition. A series of levels or steps in you working life.
• career break
√ career ladder
• career move
• career path
• career plan
30. Match the word combination to its definition. Ideas you have for your career.
• career break
• career opportunities
• career move
√ career plan
• career path
31. Match the word combination to its definition. Chances to start improve your career.
• career move
√ career opportunities
• career plan
• career path
• career break
• lazy
√ energetic
• energy
• talkative
• decisive
33. Choose the right prepositions: We can return …this issue …the next meeting.
• on, to
√ to, at
• at, in
• on, in
• in, on
34. Complete the sentence: The position will involve…..travel in the three countries.
• not
√ frequent
• frequently
• frequency
• language
35. Complete the sentence: A lot of people want to … part time work when they retire.
• launch
• break
• deliver
√ do
• treat
36. Complete the sentence: I cant find a solution to all problems, of course, but I … my best.
• make
• sell
• decide
√ do
• increase
37. Complete the sentence. He is very good at….....team spirit and cooperation.
• help
• treating
• thinking
√ encouraging
• delivering
• weak
• enthusiastic
• flexible
√ numerate
• creative
39. Complete the sentence. She always has ideas and easily finds solutions to problems. She is a very ……….person.
• impatient
• calm
√ creative
• flexible
• ambitious
40. Complete the sentence. The other reason for our success is the way we …..our business.
• running
√ run
• pressure
• climb
• demand
41. Choose the right prepositions: Anne-Marie Duval works …a firm …management consultants.
• with, for
√ for, of
• with, in
• by, at
• on, for
42. Match the sentence with the right meaning. We are opening our sixth subsidiary next month.
• temporary situation
√ future arrangement
• routine activity
• factual information
• ongoing situation
43. Match the sentence with the right meaning. Ms Delgado is replacing Sandra as Office Manager untill next Friday.
• future arrangement
√ temporary situation
• factual information
• ongoing situation
• routine activity
44. Match the word combination to its definition. A company which is more than 50% owned by another company
• turnover
√ subsidiary
• market share
• market share
• workforce
45. Match the word or word combination to its definition. The money the company makes after taking away its costs and tax.
• share price
√ net profit
• subsidiary
• turnover
• market share
46. Match the word or word combination to its definition. The amount of money a company receives from sales in a particular period.
• subsidiary
√ turnover
• share price
• workforce
• net profit
47. Match the word or word combination to its definition. A company which owns another company.
• subsidiary
√ parent company
• turnover
• head office
• market share
48. Match the word or word combination to its definition. The employees in a particular country or business.
• subsidiary
√ workforce
• market share
• head office
• turnover
49. Match the word or word combination to its definition. The cost of a company’s shares.
• market share
√ share price
• workforce
• turnover
• subsidiary
50. Match the word or word combination to its definition. The main building or location of a large organization.
• subsidiary
√ head office
• workforce
• parent company
• turnover
51. Match the companies to the industry sector they belong to. Ikea, Tesco, Wal-Mart, Zara.
• Engineering
√ Retail
• Transport
• IT ( Information Technology)
• Banking and finance
52. Match the companies to the industry sector they belong to. LG, Nokia, Samsung, Siemens.
• Pharmaceuticals
√ Electronics
• Transport
• Retail
• Banking and finance
53. Match the companies to the industry sector they belong to. HSBC, ING.
• Engineering
√ Banking and finance
• Retail
• Transport
• IT ( Information Technology)
54. Match the companies to the industry sector they belong to. Qatar Airways, Ryanair.
• Electronics
√ Transport
• Pharmaceuticals
• IT ( Information Technology)
• Banking and finance
55. Match the companies to the industry sector they belong to. BMW, General Motors, Nissan, Toyota.
• Retail
√ Engineering
• Banking and finance
• IT ( Information Technology)
• Pharmaceuticals
56. Match the companies to the industry sector they belong to. Bayer, Johnson & Johnson, Novartis
• Retail
√ Pharmaceuticals
• IT ( Information Technology)
• Transport
• Electronics
57. Match the companies to the industry sector they belong to. Lenovo, Apple,Dell, Microsoft.
• Pharmaceuticals
√ IT ( Information Technology)
• Engineering
• Electronics
• Retail
58. Choose the right prepositions. I've learned a lot … lessons ... the companies I've worked ....
59. Choose the right prepositions. We have moved …our new head office …central London.
• on, in
√ to, in
• to, at
• at, in
• in, to
61. Match the word to its definition. The ability to change according to the situation.
• outspoken
• decisive
• kind
• numerate
√ flexibility
62. Choose the right preposition. Thank you all once again ….. your continuing support of the company.
• at
• in
• to
√ for
• by
63. Complete the sentence: Espania-pharm today announced the opening of its new….......in Barcelona.
• workload
• global giant
• turnover
√ head office
• working environment
64. Complete the sentence: Ambitious people often ….. on a career plan while they are still at university.
• take
• make
√ decide
• have
• offer
65. Match the word to its definition. Buying and selling of shares.
• overstocking
• distribution
• decline
• selling
√ trading
66. Complete the sentence: If there is demand for shares in a company, its share price ….
√ goes up
• rise
• goes down
• decreases
• falls
67. Make up the sentence: wants/ productive/ be/ achieve/ everyone/ results/ meetings/ to/ and
• cancel
• confuse
• increase
√ chair
• share
69. Use the explanation to choose the correct verb. The government is encouraging people to …..new business. (start)
• came up with
• looked for
√ set up
• gave up
• put off
70. Choose the right preposition: We are one …....the largest mobile-phone retailers in Europe.
• at
• from
• for
√ of
• with
71. Choose the right preposition: If a product is …...sale …..a John Lewis store, you know you can trust it.
√ on, in
• for, on
• on, of
• at, at
• on, with
72. Make up the sentence: companies/ Many/ completely/ month/ down/ that/ close.
• serious
• interested
√ ambitious
• impatient
• flexible
• workplace
• hospitality
√ order
• regard
• activity
75. Complete the sentence: Always …..the small print before you sign a sales contract.
• damage
• order
• write
√ read
• have
76. Match the word or word combination to its definition. The name, number and expiry date on your payment card.
77. Match the word or word combination to its definition. The help you get from a company when you start to use their product.
78. Match the word or word combination to its definition. The way you pay for the goods you want.
• after-sales service
• credit-card details
• loyalty-card scheme
• cooling - off period
√ method of payment
79. Match the word or word combination to its definition. A promise to return your money if you are not happy.
80. Match the word or word combination to its definition. Another name for a /producer/
• seller
• cook
• caller
√ manufacturer
• buyer
81. Match the word or word combination to its definition. An area or building with a number of shops.
• organizations
• stock house
• stock market
√ shopping center
• financial market
82. Complete the sentence with the correct ending. We were all in agreement ….
83. Complete the sentence with the correct ending. They say some of the goods are damaged…..
84. Complete the sentence with the correct ending. Her new flat is near her workplace…….
85. Complete the sentence with the correct ending. We didn`t have any more paper in stock ……
86. Complete the sentence with the correct ending. They usually order online….
87. Complete the sentence with the correct ending. They don`t have an online catalogue…..
88. Match the word or phrase to its definition. An agreement reached through negotiation.
• political situation
√ bargain
• formality
• foreign investment
• consumer spending
89. Complete the sentence. Increased production and strong demand have had a positive effect on our ….....
• hierarchy
√ cashflow
• refund
• problem
• contact
90. Match the word to its definition. To discuss and agree the price of something.
• to start
√ to bargain
• to stop
• to bring forward a meeting
• to work
91. Match the word to its definition. A person or company that sells goods in large quantities to businesses .
• consumer
√ wholesaler
• traders
• individuals
• sales assistant
92. Match the phrase to its definition. A shop that sells a range of everyday items and is open long hours.
• a department store
√ a convenience store
• a specialist retailer
• an online retailer
• banks
93. Complete the sentence: They receive immediate ….....from a finance house.
• impact
√ payment
• policy
• deposit
• budget
94. Match the phrase to its definition. The amount of money that company makes in a period of time.
• provision
√ turnover
• refund
• estimate
• receipt
95. Complete the sentence. Don`t make ……..claims - don`t say things are better than they really are.
• structured
• confident
• better
√ exaggerated
• negative
96. Choose the right prepositions: ….regard ….price, we should look carefully ….our competitors` policy.
• to, for, in
√ with, to, at
• in, at, for
• at, in, of
• on, of, with
97. Choose the right conjunction. Sales were not as good as they had hoped ….. they launched a marketing campaign.
• yet
√ so
• for
• as
• because
98. Choose the right conjunction. There is a steady growth in sales ….. profits are not rising.
• because
√ but
• because of
• though
• so
99. Choose the right conjunction. The motivation of the sales is now increasing …..we bought some new company cars.
• but
• because of
• though
√ because
• so
√ suggestion
• target
• bribe
• aim
• admit
101. Complete the sentence: …........ decides the amount of the bonus for each consultant.
• property
• client
• candidate
√ the manager
• condition
102. Choose the right prepositions. There are three candidates …the position …Sales and Marketing Director.
• on, in
• for, at
√ for, of
• in, for
• at, for
103. Choose the right prepositions: Here are some expressions used …meetings …different purposes.
• at, in
• for, to
• on, to
• to, from
√ in, for
Match the word or word combination to its definition. Method for customers to obtain a discount on future purchases from the same
104. organisation.
• after-sales service
• method of payment
• cooling - off period
• credit-card details
√ loyalty-card scheme
105. Match the word or word combination to its definition. The time when you can change your mind and cancel an order.
• method of payment
• credit-card details
• money-back guarantee
• after-sales service
√ cooling - off period
106. Complete the sentence: There are different ways you could improve your….......
• employment
• a customer
• upmarket
√ performance
• financial
• in, with
• for, of
• of, with
√ in, of
• with, on
108. Match the sentence to a suitable ending. Make sure you know your product,
109. Choose the right prepositions. We are hoping to be the supermarket …...choice …...our country's football fans.
• of,in
• to, at
√ of, for
• on, in
• to, for
110. Match the word or phrase to its definition: to say what you expect to happen in the future.
• decide
• warned
• say
√ forecast
• pretend
• from
• at
• of
√ for
• in
112. Complete the sentence: We ask consumers who are not fully satisfied to … goods within seven days.
• discount
√ return
• sale
• bargain
• delivery
113. Choose the right prepositions. It's fairly expensive compared ….other models.
• by
• in
√ with
• on
• at
114. Complete the sentence. Samsinite sells practical and well … bags and suitcases.
√ made
• mode
• safe
• find
• card
115. Make up the sentence: we/ have/ the/ improve/ definitely/ to/ packaging.
116. Make up the sentence: should/ new/ immediately/ we/ test/ this/ product.
117. Complete the sentence. It comes with a full five-year . . . . . . on parts and labour.
• staff
√ guarantee
• place
• colleague
• expert
118. Match the verb to its meaning: to supply to shops, companies, customers
• design
• discontinue
√ distribute
• launch
• test
119. Complete the sentence. The students …....work hard to pass the exam.
• will able to
√ must
• had
• are able
• haven't to
120. Complete the sentence: … means to give someone their money back, because they are not satisfied with what they have bought.
• to damage
√ to refund
• to carry
• to cover
• to order
• delivery
√ discount
• storage
• bargain
• refund
122. Match the sentence to a suitable ending. The job involves sales presentations,….
123. Match the sentence to a suitable ending. We've reached our sales targets,….
• discontinue
√ manufacture
• promoted
• launch
• start
• manufacture
√ discontinue
• test
• continued
• design
127. Match the sentence to a suitable ending. Our profit margin is low,….
128. Match the sentence to a suitable ending. I can pay for the house now,…..
Match the sentence to the right meaning expressed by the modal verb. The supermarket is just down the road so we don`t have to take
130. the car.
131. Match the sentence to the right meaning expressed by the modal verb. You mustn`t show your PIN to anyone.
132. Match the sentence to the right meaning expressed by the modal verb. You should order online, it`s more convenient.
• It is necessary.
√ It would be a good idea.
• It is against the law.
• It is not necessary.
• Don`t do that!
133. Match the sentence to the right meaning expressed by the modal verb. We have to work very hard to reach our sales targets.
134. Complete the sentence: Do not … to contact us if you need further information.
• deliver
√ hesitate
• offer
• organize
• open
135. Complete the sentence: … means to send goods to a place .
• to walk
√ to dispatch
• to cover
• to improve
• to prepare
136. Complete the sentence: Products and services offered at a large discount are generally a (an) .… .
• sale
√ bargain
• stock
• increase
• offer
137. Complete the sentence: A… is a large area where there are lot of shops, usually a covered area where cars cannot go.
• industry
• head office
• restaurant
√ mall
• town
138. Complete the sentence: In order to get a full … ,customers must send back goods in the original packaging.
• bargain
• storage
• delivery
• discount
√ refund
139. Complete the sentence: If you buy goods in ….., you buy large amounts of them.
• minority
• service
• credit
√ bulk
• refund
140. Complete the sentence: A … is a company or a person that sells goods to members of the public.
• teacher
• broker
• purchaser
√ retailer
• secretary
141. Complete the sentence: Goods will be … within 24 hours of your order.
• exchanged
• purchased
• increased
√ dispatched
• placed
142. Complete the sentence: Goods are kept in our . . . . . . . . . . . . until ready for delivery.
• bargain
√ warehouse
• industry
• mail
• turnover
143. Complete the sentence: When the goods you require are not available they are …….
• in stock
• dispatched
• confident
• rejected
√ out of stock
144. Complete the sentence. A small helium-gas cylinder…......the airbag in 0.1seconds and is designed to let cyclists see at all times.
• runs
• includes
• improves
√ inflates
• tests
145. Choose the right prepositions: We collected information …..possible locations ….the new office.
• at, in
• in, to
• with, on
√ about, for
• to,at
146. Complete the sentence: If an idea is really good and the product …........ in the market, it may even win an award for innovation.
• spend a lot
• increase
• goes green
√ fills a gap
• tests
147. Complete the sentence. Linda works in Research and Development. Her job....developing new products and new ideas.
• deals
• is in charge
• looks
√ involves
• makes sure
148. Make up the sentence: we/ useful/ felt/ had/ I/ very/ discussions/ some
• to set up a meeting
• to run a meeting
• to put back a meeting
√ to attend a meeting
• to miss a meeting
150. Match the word combination to its definition. To be in charge of a meeting.
151. Make up the sentence: development/ is/ business/ the/ Research/ great/ key/ ideas/ and/ to
152. Choose the right prepositions. Most ... the best ideas are discovered ... accident.
• on, to
• in, by
• with, on
√ of, by
• of, with
153. Choose the right form of the verb-noun combination. To make …..
√ a breakthrough
• the environment
• advantage
• an award
• a need
• the environment
• an award
√ advantage
• a breakthrough
• a range
√ the environment
• advantage
• a business idea
• a range
• a breakthrough
• a breakthrough
• a business idea
• a range
√ a need
• an award
√ an award
• a need
• the environment
• a range
• a business idea
158. Choose the right form of the verb-noun combination. To extend …..
• advantage
• a need
• an award
√ a range
• the environment
159. Choose the right form of the verb-noun combination. To develop …..
• a need
• the environment
√ a business idea
• a breakthrough
• a range
160. Complete the sentence: I’ll talk to the manager during the break if I … the chance.
• reduce
• do
• rise
√ get
• treat
161. Match the sentence to a suitable ending. Apple released the first iPad in April 2010…..
162. Match the sentence to a suitable ending. As they had an exciting idea to promote,…..
Complete the sentence: Some people buy luxury products because such products … their status and give them a new, more upmarket
163. image.
• target
• reduce
• turn
√ raise
• lease
164. Complete the sentence: We plan to offer free ice-cream to all consumers one day a year to … awareness of the company.
• treat
• reduce
• link
√ raise
• break
166. Match the word partnership to its definition. to raise somebody's status
167. Make up the sentence: repairing/ someone/ your/ now/ is/ machine/ washing.
169. Match the word partnership to its definition. to extend a product range
171. Match the word partnership to its definition. to take advantage of an opportunity
172. Match the word partnership to its definition. All the great ideas are controversial
• close a deal
• reach an agreement
• comprimise
√ causing disagreement
• original
173. Complete the sentence: Business owners were asked about the major causes of…......stress.
• balance of trade
√ workplace
• career ladder
• workaholics
• sales
174. Complete the sentence. Countries at the top of the stress league are those where …......., on average, take fewer holidays each year.
• commercials
• the rich
• international companies
• employment
√ business owners
• attitude
• stake
• diary
√ offer
• pressure
176. Complete the sentence: He`s completely …. - so stressed and tired by his work that he will never be able to work again.
• tiring
• patient
• energetic
√ burned out
• calm
• professional
• following
• steady
√ difficult
• environmental
178. Use the explanation to choose the correct verb. Carol …..a well-paid job to train as a social worker. (stopped doing)
• came up with
√ gave up
• set up
• put off
• hold on
179. Use the explanation to choose the correct verb. We …..a new sales manager with at least three years` experience. (tried to find)
• hold on
• turn down
• set up
• put off
√ looked for
180. Choose the right preposition. Many employees worry…. the future.
• since
• at
• under
• in
√ about
181. Choose the right preposition. Stress levels have increased…. recent years.
• on
• to
√ in
• at
• of
182. Choose the right preposition.The finance sector changed dramatically…. the past five years.
• about
√ over
• out
• at
• for
183. Choose the right prepositions. Mike says going… a stress counsellor is out… the question.
• on, in
√ to, of
• at, in
• for, to
• in, on
184. Choose the right prepositions. Lisa worked untill 11 o`clock … night to meet the deadline … presenting the report.
• on, of
√ at, for
• at, in
• of, for
• in, to
185. Choose the right prepositions. I wish I could relax a bit more instead … having to work… strict deadlines all the time.
• on, for
√ of, to
• for, on
• with, on
• in, at
186. Choose the right prepositions. Gentaro is part …a multinational company based… Milan.
• on, on
√ of, in
• for, on
• of, at
• in, to
Choose the right prepositions. In Ireland,... example, the economy is shrinking and business owners are worried ….how they will keep
187. their business alive.
• on, for
√ for, about
• in, at
• to, on
• of, on
188. Choose the right prepositions. Being stuck…a traffic jam on your way…work can be quite stressful.
• on, for
√ in, to
• for, on
• to, on
• of, about
189. Make up the sentence: handle stress/ but men and/ very differently/ women generally
190. Make up the sentence: come from/ from work/ home and/ These pressures
191. Make up the sentence: are only/ at work/ many men/ under pressure/ by contrast,
Complete the sentence with an appropriate word or phrase. A clean, quiet, comfortable and friendly ............ can actively reduce levels of
192. stress.
• workload
√ working environment
• deadline
• discount
• distance
Complete the sentence with an appropriate word or phrase. Karl has a heavy ............ at the moment because several colleagues are off
193. sick.
• deadline
√ workload
• distance
• landline
• flexitime
Complete the sentence with an appropriate word or phrase. I worked until 11 o'clock at night to meet the ............ for presenting the
194. report.
• flexitime
√ deadline
• workload
• lifestyle
• working environment
195. Complete the sentence with an appropriate word. I work six days a week and never have a holiday. My girlfriend says I'm a ............
√ workaholic
• speculator
• workload
• energetic
• visionary
196. Match the word or word combination to its definition. The way people choose to organise their lives.
• deadline
• workaholic
• working environment
√ lifestyle
• workload
197. Match the word or word combination to its definition. The people, things and atmosphere around you at work.
• workload
• lifestyle
• flexitime
• quality of life
√ working environment
198. Match the word or word combination to its definition. The amount of work a person is expected to do.
• deadline
• working environment
• flexitime
• workaholic
√ workload
Match the word or word combination to its definition. The ability to give a good amount of time to your work and to outside interests,
199. e.g. family.
• deadline
√ work-life balance
• flexitime
• workload
• workaholic
200. Match the word or word combination to its definition. Someone who cannot stop working and has no time for anything else.
• flexitime
• deadline
• working environment
√ workaholic
• lifestyle
201. Match the word or word combination to its definition. How personally satisfied you are with the way you live and work.
• workload
√ quality of life
• working environment
• flexitime
• lifestyle
202. Match the word or word combination to its definition. A time or date by which you have to do something
• flexitime
• lifestyle
• working environment
√ deadline
• workaholic
203. Match the word or word combination to its definition. A system where employees choose the time they start and finish work each day.
• workload
• workaholic
• working environment
• deadline
√ flexitime
204. Complete the phrase with the correct verb: …by air
• waiting
√ travelling
• shopping
• finding
• having
• shopping
• travelling
• waiting
• going
√ making
206. Complete the phrase with the correct verb: …an interview
• shopping
• waiting
• being
√ having
• travelling
207. Complete the phrase with the correct verb: …a parking space
• waiting
• travelling
• shopping
√ finding
• going
208. Complete the phrase with the correct verb: …stuck in a traffic jam
• making
• finding
• going
√ being
• travelling
209. Complete the phrase with the correct verb: …in a long queue
• travelling
√ waiting
• taking
• going
• having
210. Complete the phrase with the correct verb: …to the dentist
• waiting
• taking
√ going
• making
• finding
211. Complete the sentence: Pollution is a big problem in our city and we are trying all sorts of ideas to … it.
• increase
• rise
√ reduce
• do
• deliver
212. Complete the sentence. Sales have fallen…... in the last three years
• best
√ sharply
• hard
• slight
• calm
213. Match the word or phrase to its definition. The degree to which it`s acceptable to touch someone`s shoulder.
√ physical contact
• body language
• visual aids
• breakdown
• action point
214. Match the word or phrase to its definition. The way you hold your body, the gestures you make, etc.
• loyalty
• role of silence
• physical contact
√ body language
• hierarchy
215. Complete the sentence. Use …… - hand movements - to emphasise key points.
• humour
• eye contact
• distance
√ gesture
• booking
216. Complete the sentence. Maintain …….by looking round the room at each person in the audience for about a second.
√ eye contact
• booking
• gestures
• attachment
• friendship
217. Match the word or word combination to its definition. The way the presenter looks at the audience.
• physical contact
• gesture
• touch
√ eye contact
• breakdown
218. Complete the sentence: Susana is the receptionist. She ….. after visitors and takes messages.
• is in charge
• makes sure
• involves
√ looks
• deals
• start
• compete
• plan
• behave
√ postpone
• arrange
• launched
• use
• decide
√ put off
• to run a meeting
• to call off a meeting
• to bring forward a meeting
• to put back a meeting
√ to set up a meeting
222. Make up the sentence: you/ Would/ dinner/ with/ like/ us/ tomorrow/ to/ night/ have?
223. Make up the sentence: afraid/ I/ missed/ your/ I`m/ the/ company/ of/ name
224. Match the multiword verb with its definition. As we had another engagement, we had to /turn down/ their invitation.
• take care of
• see the sights
• entertain
√ refuse
• accept
225. Match the multiword verb with its definition. We were delighted that so many sponsors /turned up/ at the event.
• accept
• take care of
• await with pleasure
√ arrive
• get involved in
226. Match the multiword verb with its definition. The CEO would like to /take up/ your kind offer.
• arrive
• refuse
• await with pleasure
√ accept
• see the sights
227. Match the multiword verb with its definition. Seventy staff /took part/ in our fundraising events.
• entertain
• accept
√ get involved in
• refuse
• take care of
228. Match the multiword verb with its definition. Let's /take the clients out/ to a Chinese restaurant.
• take care of
• get involved in
• see the sights
√ entertain
• refuse
229. Match the multiword verb with its definition. We're really /looking forward/ to the Tokyo trip.
• arrive
• entertain
√ await with pleasure
• refuse
• see the sights
230. Match the multiword verb with its definition. We have two hours to /look around/ the city.
• arrive
• take care of
• get involved in
• await with pleasure
√ see the sights
231. Match the multiword verb with its definition. Who's going to /look after/ our guests tonight?
232. Match the sentence to a suitable ending. If possible, he would prefer …...
233. Match the sentence to a suitable ending. Could you book one single room…..
Use the explanation to choose the correct verb. Unfortunately, we had to ….their invitation bacause we had another engagement.
234. (refuse)
• look after
• looked for
• carrying out
√ turn down
• hold on
Use the explanation to choose the correct verb. Rick thought March was too early for our seminar so he …..it ….untill May. (arranged
235. to have it at a later date)
• came up with
• carrying out
• hold on
• set up
√ put off
236. Choose the right prepositions. We looked …the lunch menu, which had a wide variety …typical dishes …our region.
• in, from, of
• of, from, of
• on, with, from
√ at, of, from
• at, in, of
240. Match the sentence halves. One of them did not turn ……
• on really well.
√ up, unfortunately.
• after five clients from Turkey.
• up their invitation next summer.
• to a very good restaurant.
243. Match the sentence halves. First, I showed them around ………
245. Complete the sentence: This chocolate mousse is delicious. Could I have the ….?
• receipt
√ recipe
• cooker
• cuisine
• cookbook
246. Complete the sentence: They are vegetarians so we should not buy any ….
• meal
√ meat
• onion
• spinach
• food
247. Complete the sentence: Tom worked in Bangkok for a year and now he is very keen on Thai…..
• kitchen
√ cuisine
• cooker
• dishing
• dish
248. Complete the sentence: Many people have only two ….a day: breakfast and dinner.
• cooks
√ meals
• dishes
• courses
• cuisine
• crab
√ chicken
• salmon
• tuna
• lobster
• cucumber
√ lamb
• spinach
• cabbage
• onion
• lamb
√ cabbage
• veal
• venison
• pork
Form the word partnerships: 1) cosy; 2) local; 3) reasonable a) prices; b) atmosphere; c) entertainment
252.
253. Form the word partnerships: 1) convenient; 2) local; 3) efficient a) food; b) service; c) location
• 1-a; 2-b;3-c
√ 1-c; 2-a; 3-b
• 1-c; 2-b; 3-a
• 1-b; 2-c; 3-a
• 1-b; 2-a; 3-c
• for, on
√ to, from
• at, in
• about, of
• from, at
255. Complete the sentence. Jane invited me round for dinner last night. Her husband is a wonderful ……..
• cuisine
√ cook
• dishing
• cookies
• cooker
256. Choose the right prepositions: A company's culture depends…...a large extent…...the country it is based….....
• on, in, -
√ to, on, in
• to, -, in
• from, in,of
• at, in, on
257. Match the word to its definition. The quality of being funny.
• gesture
• pleasure
• distance
• extension
√ humour
258. Match the word to its definition. A movement or position of the hand, arm, body, head, or face to express an idea, emotion.
• recession
• order
• extension
√ gesture
• skill
• goal
√ vacation
• target
• peak
• extension
260. Match the word partnership to its definition. The way that companies in general behave, the way business is done in a particular place.
• long-hours culture
• sales culture
√ business culture
• corporate culture
• culture shock