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Demand for the

digital service

DX cloud service

Digital transformation is the integration of Cloud services are the IT / digitalization

digital technology into all areas of a services without infrastructure, platforms,
business, fundamentally changing how or software, which make the users
you operate and deliver value to digitalize their operations quickly and
customers flexibly without big investment
9'3%&()&%'-&*(66-5-.+-&#6&+4#$*&)-5;(+-&<&=33=:
C6*-7 &(0D28(#8*-67#'(#8%,(5*02.(7#%&#?%%?=#F%%?#%)7#>%%?=#7(3()72)5#*)#$*/#,$(#
&(0D28(#2&#30*D27(7
IaaS PaaS SaaS
Infrastructure as Platform as a Software as a
a service service service

Application Prepared by user

Middleware Prepared by user

Server
Prepared by
Prepared by provider
OS provider

Prepared by
Storage provider

Network
 >5#,&#.?@5-,()-&%#&+4#$*?"3)-*&)-5;(+-
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-&(0&=#&*#,$(#-&%5(#36%)#8*-67#'(#+6(H2'6(#

On-premise model SaaS model

On-premise IT User Cloud service User

vendor

Development Fully customizable Limited

Lead time Long Quick

Management User Cloud vendor

Cost Development + maintenance cost Usage cost

A(-%.3,&*(2(%34&-+#.#,B&@5#;#8-)&
%'-&*-,3.*&6#5&/0
Vietnam internet economy GMV (billions, USD)

GR
CA 9%
2
52

12 14
3

2015 2019 2020 2025

<2(,)%4#7252,%6#(8*)*4;#/266#'(#I9J#,24(&#$25$(0#2)#ABAK#
LD9&#ABABM

7
Source: e-conomy SEA 2020 (Google, Temasek, Bain&Company)
 C$"4(+&+4#$*&)-5;(+-&#.&%'-&(.+5-3)-
&(-'#+%+'.(/%"012#+0%3$1405%#"%0670+50/%5.%81.9%-:%;<=%>1.3%;?;@%5.%;?;<

Worldwide Public Cloud Services End-User Spending Forecast (USD, x 1,000,000)

599,840
38,462
494,654
33,094 156,276
410,915
28,737 119,717

91,642
270,032 208,080
15,543 176,622
59,225 152,184

102,798 136,404
109,623
86,943
46,335
46,131 51,410 55,598 60,619

2020 2021 2022 2023

Cloud Business Process Services (BPaaS) Cloud Application Infrastructure Services (PaaS) Cloud Application Services (SaaS)

Cloud System Infrastructure Services (IaaS) Others

Source: Gartner
 D4#$*&(.&AE&34)#&#.&%'-&(.+5-3)-
Vietnam cloud service market size estimation (millions, USD)

GR
CA .8%
18
553

197

2020 2026

<2(,)%4#4%01(,#2&#(&,24%,(7#,*#50*/#';#C@NO#PQ9QR#
-),26#ABAS

9
Source: Research and Market / Vietnam investment review
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10
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Benefit Risk

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High High Low

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,"'*+)6* E9#F3%++3)#*)'*)#"># *4*+),KD#;3+8"/&8#+8)#$)')>%+#
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 /0&(.&)34-)?5-43%-*&,3.32-,-.% (Data from Vietnam)

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7*2)5#,$(20#,%&1&9#!"V&#6%812)5#*+#+(%,-0(&#*0#2)8*)D()2()8(#4%;#'(#,$(#8%-&(9

P.O management Inventory management Other reporting

2 4 40%
63% 35% 11% 55% 34% % 56%
%

Facility check Inventor status Store display status

3% 30% 50% 17% 7% 46% 47% 0% 3% 50% 30% 17%

Source: Q&Me
F$)(.-))&+#,,$.(+3%(#.&,-%'#*&
(.&)%#5-&#@-53%(#.)
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54)(.9:.5(4+$.;<.4'.+404)$&.3'$&=.

80%
77% 77%

27%

13%

Messaging app Email Calling Own system (PC Own system

/ web) (app)

Source: Q&Me
9'3%&G34# ,3B&,())
W%6* 2&#D(0;#2),-2,2D(#%)7#(%&;#,**6#,$%,#(D(0;*)(#-&(&9#>,&#8*)D()2()8(#7(302D(#,$(#
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Strength / weakness of Zalo

Good Bad

Easy Lack of data management

• No separate training is necessary • Data is not accumulated to analyze or
• support real-time communicaitons of text compare, thus not used for the advice or
/ images actions

Real-time Ignorance among management team

• Real-time communications • Important information could be lost
• Easy to share the info via text, image and between supervisors and staff
videos

High penetration No PDCA

• Everyone uses the app (and less privacy • The information is not used to improve
issues in Vietnam) the operation or performance as the data
not accumulated

15
 9'3%&()&/0&-66-+%:&L0(&(%08$#+0*4#X#8*-),02(&M
F-'628#86*-7#&(0D28(#4%01(,#2&#(H3(8,(7#,*#50*/#';#AIR +0*4#ABAP#,*#ABAI

Worldwide Vietnam case

Employee satisfaction 15%

What Vietnam enterprises are keen on
Business model
• The enterprises are keen on the sales
23% expansion opportunity
transformation
• Particularly by creating the touchpoint in
Sales up 29% accordance with the digital economy
growth
Better competency in product /
40%
service
What may not work in Vietnam
Efficiency, Cost reduction 48%
• Due to the low labor cost, the cost
reduction effect may be difficult to be
Management speed 50% achieved
• Operation efficiency is achieved by the
intensive manual works by the junior staff
Better customer experience 58%

Source: Fujitsu, Global digital transformation survey report 2021 (Country = US, China, Japan, UK, Spain, Germany, France, Australia, Singapore)
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Technology-oriented market Field staff management SaaS to

research services to better the digitalize your field operation for
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high quality the performance
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News E-learning Checklist Location

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website.

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