8/14/23, 12:19 PM Work Order(GCC): Information IN: AG20230814000038 - Dynamics 365

ANNUAL MAINTAINENCE CONTRACT

Uttar
Pradesh,Agra,SIKANDRA,Plot
AMC Number:
Haier Appliances (I)(P)Ltd-AGR No.1 Hno.24b Laxmi Palace
AG20230814000038
Phase 3 Devi Road Agra Near
Yadav Ji Water Plant
CUSTOMER CARE TOLL FREE-24x7 : 1-800-419-9999 1-800-102-9999 WHATSAPP: 855-304-9999 DATE:14-08-2023
Product Information
Product AL00MB00W10
Model No HS18K-PYG4B(INV)
Serial No AL00MB00W100JN4J0030
DOP 22-05-22
Warranty Start Date 22-05-22
Warranty End Date 22-05-23

Customer Details
Customer Name SATISH CHANDER AGGARWAL
Customer Address 155 JAGDAMBA COLONY KALYANPURI CORAHA M,ATHURA
City Mathura State Uttar Pradesh
Contact Number Residence 8171989687 Mobile 8171989687

AMC Information
AMC No AG20230814000038 Duration in Months 36
Purchase Date 14-08-2023 AMC Start Date 21-08-23
AMC Type Labor AMC AMC End Date 21-08-26

Remarks
AMC SR# AG20230814000038 Service Center Arihant Communication
Engineer Name Sohil Sohil Engineer ID HGINT03741

HAIER APPLIANCES INDIA PRIVATE LIMITED

*Date Format: 14-08-2023

AMC Covers
• During preventive maintenance visit, SF/ASC engineer will check the product, clean the product (external & internal both), clean
condenser, drip tray(Ref), and will also give product usage tips
• The following benefits will be given to the customers covered under AMC
- No Visit charges for breakdown calls only
- Preventive Maintenance visits
• The AMC will cover the following Parts under the AMC contract.
- AC & Home Appliances Products: Compressor, Thermostat, Relay, OLP, Fan Motors, Timers, PCB, Heaters, Air dampers, Ice
Maker,temperature sensors, Evaporators, Condensers, Refrigerant charging, Driers, Capillary, Blowers, Fan Blade, Control Box,
Magnetron,Electrical switches, Transformers(internal), Diodes, Capacitors, Wire harness, Wash & Spin motors, Gear Box, Clutch Assy,
Drum, Inner tube,Bellows, bearing & lip seal, Drain motor, Pump, Electrical valves, Buzzer, Suspension, Key Membrane, Remote PCB.
• Consumer Electronics Products: Chassis, PCB, Tuner, Picture tube, LCD Module, Electrical switches, PDP module, SMPS, FBT, Guns
Speakers,Capacitors, Diodes, Transformer, Transistors, IC, Remote PCB.
• Main Liner crack, Doors, Bulbs, rubber pads, remote, stabilizers, consumables, Grill, Sheet Metal Parts and any damage to the aesthetical
components shall not be covered under this contract.
Note: AC AMC are entitled for 2 dry services & 1 wet service as a part of Preventive Maintenance visits.
AMC Terms & Conditions
1. This AMC is offered to the customers who are residing within the municipal limits of the city / town of company's authorized service
centers. However customers residing outside the municipal limits of the city / town of our service centre can also opt for this AMC, but in
this case service will be undertaken only at the service centre and the customer will have to bring the set at his own expense to the service
centre.
2. In case the AMC is to be taken after the expiry of warranty period or of previous AMC, the AMC will be given subject to checking of the
equipment by the company's representative and verifying that it is in working condition. In case set is found defective and any repair needs
to be done, then it will be repaired first and then given AMC services and the cost (labor and parts) shall be borne by the customer.
3. All payments are to be made in advance along with the AMC Form.
4. The AMC shall be valid for a period as mentioned in the form, or the HIL Invoice, duly signed by HIL representative.
5. Acceptance /Renewal of AMC after expiry of the this AMC shall be at the discretion of the Company.

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8/14/23, 12:19 PM Work Order(GCC): Information IN: AG20230814000038 - Dynamics 365
6. The customer shall register the complaint at HIL call centers only. Any change of address must be notified by the customer in advance.
7. The company shall be under no obligation to provide repair / service because of improper use, unauthorized alteration, modification or
substitution of any part or Sr. No. of the machine is altered, defaced or removed, abnormal, voltage fluctuation, rat bite, neglect, acts of
god like floods, lightening, earthquakes etc. or causes other than ordinary use. If our services are required as a result of the causes stated
above, such services shall be at extra charge.
8. All defective components shall be replaced with compatible working parts and defective parts shall be company's property.
9. While every effort shall be made to give preferential attention to emergency breakdown of the equipment, the company shall not be held
responsible for any loss arising including but not limited to consequential losses.
10. In case the customer wants to cancel the AMC before the completion of the period as mentioned in Form, there shall be no refund of the
charges for unexpired period.
11. The contract is not transferable in event of resale / gift to any other person and no refund shall be given.
12. The equipment brought to service center will remain there at customer risk and the company will not be responsible for any damages
caused due to the factors beyond its control.
13. Transportation for taking appliance to the Authorized Service Center for repairs shall be borne by the customer as per the applicable rates
14. Damage to the product or any parts due to Transportation / Shifting is not covered under this contract
15. The AMC shall cover the following parts under the AMC contract. AC & Home Appliances Products: Compressor, Thermostat, Relay,
OLP, Fan Motors, Timers, PCB, Heaters, Air dampers, Ice maker, temperature sensors, Evaporators, condensers, Refrigerant, charging,
Driers, Capillary, Blowers, Fan, Blade, Control Box, Magnetron, Electrical switches, transformers (internal), Diodes, Capacitors, Wire
harness, Wash & Spin motors, Gear box, Clutch Assy, Drum, Inner tub, Bellows, bearing & lip seal, Drain motor, Pump, Electrical Valves,
buzzer, Suspension, Key Membrane, Remote PCB. Consumer Electronics Products: Chassis, PCB, Tuner, Picture tube, LCD Module,
Electrical switches, PDP module, SMPS, FBT, Guns, Speakers, Capacitors, Diodes, Transformer, Transistors, IC, Remote PCB.
16. Main Liner crack, Doors, Bulbs, rubber pads, remote, stabilizers, consumables, Grill, Sheet Metal Parts and any damage to the aesthetical
components shall not be covered under this contract.
17. This contract does not include any kind of software support or installations, HIL shall be not be responsible for any damage caused to, or
loss of, any programs, data or removable storage media including any consequential loss or damage.
18. HIL makes no Warranty whatsoever on any third party for the peripherals, whether purchased as part of a system, or bundled with it, e.g.
USB, CD's , Stabilizer etc.
19. This contract will not be valid for any item not supplied or certified from HIL and covers the base configuration only shipped from HIL.
Any additions / Alternations to hardware will not form part of contract and will be chargeable to customer.
20. HIL will repair / replace any defective parts and correct any problems resulting from workmanship free of charge. HIL reserves the right to
use reconditioned parts with performance parameters equal to those of new parts in connection with any services performed under this
AMC. Defective parts needs to be submitted to HIL or Authorized Service Center and becomes property of HIL.
21. All disputes are subject to New Delhi Jurisdiction.
22. AMC cannot be sold on products ageing more than 5 years from manufacturing date.
23. If product ageing is in the 5th year from Manufacturing date then customer can purchase AMC of 1 year only.
24. in case, a product under AMC is not serviceable then replacement of product will take place basis the depreciation applicable as per
product age from product's invoice date.
25. The depreciation is applicable as per table below

26. If customer purchases new Product of company after applicable depreciation, then customer can either get the pro-rated amount of balance
for AMC Period adjusted in the payable amount for product. Or Customer can continue the same AMC by transferring the balance AMC
period available on new product.
27. Based on the technical inspection of product, the decision whether the product needs to be Repaired or Replaced is on sole discretion of
authorized representatives of HAIER APPLIANCES (INDIA) PVT LTD

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