Warehouse Management System (WMS)

Store Inventory Management & Tracking

Chai O Clock

Technical and Commercial Proposal

Mr. Arslan Ali M: +971 562 746 723
Managing Director +92 321 692 1929
December 11, 2023 arslan@codeknob.com
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To,

Chai O Clock Date: 6th December 2023

Subject: Warehouse Management System Design & Development Proposal

Dear Sir;

CodeKnob LLP is pleased to forward the following documents in response to your requirements.

CodeKnob LLP is reputed Mobile, Web and Desktop solution service providing firm based in Pakistan.

We are delighted to respond to this Project.

We would like to thank you for the trust and confidence you have shown in our solutions and
services, and we hope you find our offering a good fit to your requirements.

We believe that the relationship between our customers and us is a partnership that will bring
success to us both. By building our success on customers’ satisfaction, CodeKnob LLP guarantees
that client requirements are met and that a continuous relationship is in place. We shall continue in
the same objective of providing you with strategic and proven products that work to ensure your
differentiation in the market.

We thank you for providing us the opportunity to propose for this project and look forward to
celebrating a new success with your organization.

Yours Faithfully,

CodeKnob LLP

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1 Executive Summary..................................................................................................................................7
2 About TallyMarks..................................................................................................................................... 8
2.1 Who we are....................................................................................................................................... 8
2.1.1 TallyMarks Quick Facts...............................................................................................................8
2.1.2 Our Unique Selling Point............................................................................................................8
2.1.3 Why TallyMarks – The Company?..............................................................................................8
2.1.4 Our Mission and Vision.............................................................................................................. 8
2.2 What we do....................................................................................................................................... 9
2.2.1 TallyMarks Profile – At a Glance.................................................................................................9
2.2.2 TallyMarks Services.................................................................................................................... 9
2.2.3 Key Competences.....................................................................................................................10
2.2.4 Learn More...............................................................................................................................10
2.3 What we have done........................................................................................................................ 11
3 Solution Overview..................................................................................................................................12
3.1 Proposed Solution..........................................................................................................................12
3.2 SAP Commerce............................................................................................................................... 12
3.3 Emarsys........................................................................................................................................... 13
3.4 SAP Commerce for B2C..................................................................................................................13
3.5 Features.......................................................................................................................................... 14
 Commerce Management...................................................................................................................14
 Marketing and Sales...........................................................................................................................14
 Merchandising....................................................................................................................................14
 IT Management.................................................................................................................................. 15
4 Solution Approach................................................................................................................................. 16
4.1 Our Understanding and Approach.................................................................................................16
4.2 Value Proposition...........................................................................................................................17
4.3 Conclusion...................................................................................................................................... 17
5 Project Plan............................................................................................................................................ 19
5.1 Deliverable Plan...............................................................................................................................19
5.2 Resource Plan.................................................................................................................................. 19
5.3 Organization Responsibilities.......................................................................................................... 19
5.4 Project Methodology.......................................................................................................................20

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 5.5 Critical Success Factors....................................................................................................................20
5.6 Assumptions.................................................................................................................................... 21
5.6.1 Solution and Methodology.......................................................................................................21
5.6.2 Project Office............................................................................................................................21
5.6.3 LAN, WAN & Software..............................................................................................................22
5.6.4 Issues........................................................................................................................................22
5.6.5 Data Conversion....................................................................................................................... 22
5.6.6 Project Team............................................................................................................................ 22
5.6.7 Training.................................................................................................................................... 22
5.6.8 Delays....................................................................................................................................... 23
5.6.9 Out of Scope.............................................................................................................................23
5.7 Go/No-go Meeting.......................................................................................................................... 23
6 Investment Summary.............................................................................................................................24
7 Payment Plan......................................................................................................................................... 24

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1 Executive Summary
We appreciate this opportunity to quote Khaadi for the SAP CX Cloud. We believe that this is in
recognition, by the management and operational teams of Khaadi, of the quality of services we have
delivered to our clients for the past 10 years. We also believe this recognition of our success is due to our
mission in building a true partnership with our local clients, based on trust, honesty and commitment; a
partnership that goes a long way beyond a traditional vendor-customer relationship.
We honor your confidence in our capabilities, and we are pleased to submit a solution that truly meets
your needs. Using our experience, and the experience of our partners in dealing with very similar cases, we
identified the strategy that best suits your situation. The resultant solution takes into account the services
you really need, and addresses that with a solution that meets those needs, as opposed to fitting a
generalist organization’s capabilities into a situation that’s very specific to the industry and the region.

TallyMarks consulting will be implementing SAP CX Cloud. The proposal contains detailed project plan,
resource plan, deliverables, solution architecture, best practices across the industry and implementation
methodology with approach. TallyMarks looks forward to having a long term mutually beneficial
relationship with Khaadi and its team and meet its expectations by delivering a timely, smooth and
successful project.

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2 About TallyMarks
2.1 Who we are
TallyMarks is a worldwide player in the implementation of ERP, BI and mobility solutions. Based out of
Pakistan and founded in 2010, TallyMarks has grown to exist in many countries from UAE into the Middle
East and are also present in USA. TallyMarks believes in global solutions with local delivery.

2.1.1 TallyMarks Quick Facts

Established: Dec 2010

Regional Headquarters: Dubai, UAE

Offices -Partner Network: Across Middle East

Strategic Alliance: Avertra, Soltius ME, SAP MENA, SAP Pakistan, ICMAP, COFS, Qlik Partner
Manpower: 75+ in Pakistan and Dubai. All local SAP consultants are certified in their
respective modules
Support Office: Karachi, Lahore and Dubai

2.1.2 Our Unique Selling Point

TallyMarks is a local organization with a vision to create a quality local competence to support their clients
from their offices in Karachi, Lahore and Dubai. Once the project is complete, we want the same
consultants to be available to support the ongoing continuous improvement. We have built an organization
of over 70 technical consultants.

2.1.3 Why TallyMarks – The Company?

Here is why we believe TallyMarks Consulting will stand out from other bidders:
 We specialize in what we do and we do it well!
 Regional BI Competence supported by Global presence
 True Advisors (not only Do’ers)
 Trust Building Approach via Functional Onsite Presence
 We are in it for the long run!
We place lots of emphasis on creating win-win long term partnerships with clients. Testimony of the same
is repeat business from existing clients like LUMS, Punjab Beverages, HEC, DUBAL, Dar Al Shifa, EMAL,
Compass, Presidential Flight & FNG to name a few

2.1.4 Our Mission and Vision

Mission: Add value and deliver innovation to our client's business operation via our technology and change
management skills.
Vision: Become innovation leader in delivering Enterprise Business Applications to the entire world.
Core Values: Trust, Teamwork, Innovation, Discipline

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2.2 What we do
2.2.1 TallyMarks Profile – At a Glance
A regional company that provides innovative business solutions to clients, working with them as partners
conceptualizing, defining, commissioning, realizing and supporting business transformation programs. We
concentrate on solutions for five primary industries:

Telecommunications, Internet, Manufacturing &

Retail & Distribution Healthcare Utilities
Media and Entertainment Construction

Where other Industries are concerned, TallyMarks will partner with boutique organizations from around
the world to provide unique industry knowledge or particular product capabilities.

2.2.2 TallyMarks Services

Our Consulting Services

Project Implementations
Continuous Improvement
Fixed Fee
Enhancements
Time & Material
Reverse Business Engineering
Best Practice Solutions
Quality Audits
Proprietary Template Solutions
Health Checks
Version Upgrades

Information Technology Roadmaps

Staff Augmentation of Functional and Technical Consultants
Assessments and Return On Investment Studies

System Integration Archiving Solutions

Application Management Services

Technical Support
User Support Operations Support Business Process Improvement
Root Cause Analysis
Troubleshooting Capacity Planning Impact Analysis
Enhancements
Answer “How to” Questions System Administration Process Optimization
Developments
Change Requests Database Administration End User Delta Training
Software Release Patches

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Deliverable Plan

2.3 Resource Plan

2.4 Organization Responsibilities

The table below lists the responsibilities of Prime Contractor and Customer and joint responsibilities.
1 – denotes prime responsibility
2 – denotes assistance to be provided

Particulars TallyMarks Khaadi Joint

Project Management 1

Project Plan 1

Configuration 1

Configuration Documentation 1

Migration Plan 1 2

Data identification from respective system 1

Providing data fields mapping to backend 1

system

Infrastructure 1

Admin Technical Support (i.e. fine-tuning, setup 1

authorization profile, backup etc.)

Testing and validation 1 2

User Change Management 1 1

Project Evaluation and Monitoring 1

Authorizations and System Administration 1 2

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 Particulars TallyMarks Khaadi Joint

Network Installations 1

End User Post go-live support 1 2

2.5 Project Methodology

Depending upon the project type, we use:

ASAP Project Agile Visualize Activate and Cloud MiTracs Rollout

Methodology Methodology Methodology methodology Methodology

2.6 Critical Success Factors

Several critical success factors have been identified for the success of implementation project. The project
approach incorporates elements that will ensure these success factors are accomplished. The critical
success factors are:
 To achieve Speed with Efficiency on this project, it is important for Implementation partner to be well
conversant with solution and having implemented earlier so that there is no experimentation and first-
time experience at Khaadi’s site
 Not just technical skill sets but having requisite Business process experts to guide Khaadi in project is
key to the success of the project
 It is assumed that no Company is ready with Learning Solution initiative before the start of the project
nor is there clarity at detailed level. Hence, it’s important for Implementation partner and consultants
to leverage on their past experience in similar project and guide Khaadi during the Blue print, Master
data migration
Adoption of standard best practice without too much of customization is best way to start the project and
complete it within given scope, budget and time frame. Later there can be always newer initiatives and
enhancements but important to start vanilla first, go live in shortest possible time to gain the confidence of
the team

2.7 Assumptions
2.7.1 Solution and Methodology
1. The implementation is based on latest version of software.
2. The ASAP methodology will be used as the basis for creating the deliverables as outlined in the
table below named “deliverables”

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 3. It is assumed that the implementation project will not be delayed by the implementation of any
third-party system, by the implementation of in-house developed applications or by any other
implementation project in the organisation.

4. The CONSULTANT shall be liable for any loss suffered by CLIENT as a result of the CONSULTANT's
default in the performance of its obligations under this Agreement up to a maximum limit of 5%
(five percent) of the total services fee paid only.
5. The project must be focused on objectives and outcomes not on old processes/reports. The aim
must always be to keep solutions simple. Standard means not changing the Product code.
TallyMarks does not recommend making any change to the Product source code – this is considered
a ‘modification’ and will inhibit future upgrades as well as maintainability. All modifications from
standard Product Package will be subjected to system change control. Changes beyond the agreed
scope will be done at an additional man day rate of 160 USD/day.
6. Objective is at all times to define common procedures that apply to all entities within The Client.
Based on analysis of pros and cons of possible alternative solutions, one common process will be
defined in the template for all offices unless if statutory requirements require otherwise
7. Application language and language for all communication and documentation in the project will be
in English (US)

2.7.2 Project Office

1. The Client will provide the suitable internet, printer and sitting space for the implementation to
support the project team. Additional environments will be provided at the agreed milestones in the
project
2. The Client will provide a suitable office infrastructure for the TallyMarks Project Team for the
duration of the project. Access to e-mail, OSS and etc., are available. Additionally, remote access to
Project Related system will be made available to TallyMarks consultants if required

2.7.3 LAN, WAN & Software

1. TallyMarks will work closely with The Client Technical Team to install all the required software in
project timeline defined in section 5.1;

2.7.4 Issues
1. All unresolved issues will be addressed in a timely and immediate manner and their final disposition
will not constitute a scope increase to this project or adversely impact the plan.
2. The Client Management and key application users will play an active role in resolving issues related
to requirements, business processes and third party integrations. All unresolved issues will be
raised to the Project Manager and will be addressed in a timely manner so as not to adversely
impact the project. Five working days maximum will be the turn round time

2.7.5 Data Conversion

1. The Client will work closely with TallyMarks in matching the conversion/extraction data from legacy
systems to New Solution. The Client will ensure the integrity of all data supplied for conversions.
2. Manual data entry for conversion will be provided by The Client where necessary;

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2.7.6 Project Team
1. The Client will deploy full time team members representing all the business functions to be part of
the project team. The Client will select employees
(up to maximum of 5) to be involved in the project based on the TallyMarks suggested selection
criteria. Dependent on the project stage, this can be more or less in numbers.
2. The Client team members are duly empowered to make decisions about changes in the processes
and the appropriate application of the Solution in their functional area.
3. The Client is not allowed to bring any other third parties (except SAP) to be involved in the
implementation, regardless whether programmers or any consultants, without the approval of
TallyMarks throughout the project.

2.7.7 Training
1. The Client will adopt a "train-the-trainer" approach where key project personnel are trained via the
TallyMarks training approach. These key personnel will then perform the task of training The Client
staff in the use of Software. All trainings will be FOC.
2. TallyMarks shall be responsible for training the Project Team member/ assigned to be trainers as
and will also make sure that they are capable to run the functions effectively.
3. The Client shall be responsible for developing a documentation team for preparation of end user
training manual under the guidance and help of TallyMarks consultants. TallyMarks will provide
templates and methodology.
4. The Project Team member/ assigned to be trainers will conduct the end-user training with support
from consultants as needed.
5. The Client will provide all the required training resources in terms of rooms, PC's and whiteboards
etc.;

2.7.8 Delays
1. The project schedule assumes no planned project shutdowns other than the customer’s planned
holiday calendar. If for some reason a shutdown is foreseen then the lost time needs to be
compensated through longer working hours or working on weekends. This is recommended to keep
the project deadlines;
2. TallyMarks will not be responsible for any delay in the project implementation due to reasons not
controlled by TallyMarks. For example, including but not limited to, appropriate infrastructure,
hardware resources not in place in time, bugs in software, new versions installation, timely
approval of TallyMarks deliverables, The Client staff absence, relocation of office or upgrade.
3. TallyMarks and Khaadi expects no delays due to business process re-engineering during the
implementation, if the project schedule is impacted because of this; the same will be discussed and
mutually agreed.
4. Any significant changes to the scope as determined during the blueprint phase will be evaluated
and any impact of this change on the project costs will be discussed and mutually approved.

2.7.9 Out of Scope

1. Any modules not mentioned in the above scope of work unless otherwise decided mutually.

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2.8 Go/No-go Meeting
Once the test team has completed the test cycle, a Go/ No-go meeting is scheduled as part of the
implementation planning under launch readiness. The project manager, business team, test lead, technical
lead, and any other stakeholders attend this meeting.
The test lead will provide a testing summary and list all outstanding unresolved defects and any associated
risks with releasing the product to production. All outstanding issues are discussed at that time before a
decision is made to push to production. All team members as listed above sign a written sign-off form. The
list of outstanding issues is also attached to the sign-off form.

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3 Investment Summary
All prices mentioned are in USD exclusive of taxes.

SL Description Mode of Delivery Price in USD

Annual Subscription Fee - SAP Commerce Cloud

1 Standard Edition (upto 5 million USD revenue) and Licenses Delivery USD 145,000
Emarsys (Up to 500,00 Contacts).

Implementation of SAP Commerce Cloud and

Emarsys. Integration with MS Dynamic 365, Unity Deliverable based
2 USD 200,000
Retail, Synergy retail and Standardbred Payment project
Gateways like Credit and Debit cards (Upto 08).*

*Source system API’s supposed to be provided by client.

4 Payment Plan
Licenses Payment due in advance.

Item Value Deliverable

Kick-Off 20% Project Kick-off

BBP 25% Signed BBP

UAT 30% UAT Signoff

Go Live 25% Go Live Checklist

 Khaadi has to clear the invoice within 15 days from the date of Invoice.
 In case of change in requirement or scope, the timelines may change and any additional/added
requirement will be dealt as a CRF @ $250/Man day.


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