WhatsApp Banking

Business Proposal
For Financial
Institutions.

PREPARED FOR
The GENERAL MANAGER
CECEC S.A.

PREPARED BY
Nganyu Emmanuel Ndukong
The General Manager
O’Prime SARL
 Bessengue, Blvd De La Réunification,
Douala
693527975 / 670774243
info@oprimesarl.com

OCT 10, 2022

The General Manager
CECEC S.A
Bonapriso, Douala

WHATSAPP CHATBOT FOR BANKING SERVICES

Our company O’Prime SARL based in Douala, has been specialised in the domain of enterprise
management for over 5 years now.

Today we are proud to present to you a service that will revolutionise your customer service,
digital communications and digital banking.

Today’s financial business world is powered by the internet and digital communications. Your
communication strategy cannot be considered effective if it doesn’t put digital at the centre and
digital communications will not be complete without taking Whatsapp into account.

WhatsApp is the world’s most popular digital communication app and her mother company
META recently optimised this app for businesses by launching the CLOUD API.

We are proud to be the first Cameroonian company to have developed a business communication
tool on top of WhatsApp Cloud API called BizzBots.

Bizzbots is a platform that integrates into WhatsAPP CLOUD API to offer advanced Whatsapp
functionalities to businesses that could drastically improve on your customer service and digital
banking services. Some of these improvements include;

● A WhatsApp Chatbot : Completely automated conversations available 24h/24, 7j/7.

● Broadcast Messages: Configure and broadcast messages to all subscribers.
● Sequential messaging service..
● User Input Flow to program questionnaires and forms.
● Shared inbox managed y upto 20 users. .

With these improvements you can make Whatsapp an ultimate solution to your customer
service. You can test some of the functions by sending a ‘hi’ to, 237693436056.
Yours faithfully

The General Manager

 Bessengue, Blvd De La Réunification,
Douala
693527975 / 670774243
info@oprimesarl.com

EXECUTIVE SUMMARY
Chatbots are software that uses artificial intelligence and natural languages to assist humans
with what they want with little or no work. Although Chatbots are still being considered as an
emerging technology, its use is quickly spreading and becoming stable in many businesses and
organisations.

Chatbots have proven to instantly solve customer issues and thereby creating new experiences for
them. They boost customer satisfaction as they are always availaile and chances of errors are
reduced.

WhatsApp is the most popular chat tool worldwide including Cameroon. Over 2 Billion people
reportedly use this app in the world and over 8 million in Cameroon.

Most businesses are contacted through their WhatsApp Business accounts. Automating chats
through this app will ensure that clients are never left without responses to their questions.

Banks like UBA and ECOBANK have long understood this and launched WhatsApp chat banking
services that have reported great success in their quest to be closer to their clients.

As a fast growing financial institution, constantly in search of new opportunities for growth, We
believe prioritising customer service through WhatsApp is a guaranteed path to success. Just like
big banks in Cameroon, you too can launch your own WhatsApp Chat Service.
 Bessengue, Blvd De La Réunification,
Douala
693527975 / 670774243
info@oprimesarl.com

TECHNOLOGY AND SECURITY FRAMEWORK OF

BizzBots CHATBOT Platform.
META, The parent company of Facebook, WhatsApp, Instagram, Oculus and many other leading
technological services is the company behind the WhatsApp Business chat service.

Few months ago, META opened the WhatsApp Cloud API to selected countries in the world for tech
startups to explore and build business solutions on top of WhatsApp.

Cameroon was among these countries to have access to the cloud API.

Our company decided to explore and develop a chat automation tool for Whatsapp and by August of
2022, our solution BizzBot was submitted and validated by META to be a cloud API service provider.

Making us the first company in Cameroon and Central Africa to own such a solution.

Technology and Security

Whatsapp originally provides end-end encryption in every chat. Meaning even the parent company
META cannot have access to the content of user conversation.

Deploying a third party solution for building and hosting chat conversations,means respecting this
same level of security and encryption. This is the reason why every solution exploiting the CLOUD API

needs an official validation by Meta before entering into production.

Our chat building and hosting platform has been validated by META to have the necessary
technological and security compliance to guarantee a reliable consistent and an end to end encryption
security in Whatsapp conversations.

This means that after integration of your phone number on META through our platform, Our platform
becomes the only other tool that can securely access and process whatsapp conversations for your
phone number.
 Bessengue, Blvd De La Réunification,
Douala
693527975 / 670774243
info@oprimesarl.com

Functional Specification of BizzBot ChatBot

Platform.
The bizzbot chat platform provides various tools to enhance chat development and management on
Whatsapp. These tools are;

1- Live chat Manager: When your phone number is connected and validated on META Cloud for chat
services, it will no longer be possible to use it in any whatsapp /whatsapp business chat application on
android, windows or apple.

The Bizzbot platform provides you with a chat management service to manage chat for your phone
number. This live chat service can be accessed simultaneously by upto to 20 agents. That means you
can have upto 20 agents simultaneously accessing and conversing with your clients on the same
whatsapp phone number.

2- Broadcast Manager: The Broadcast manager provides a means for you to broadcast messages to
all your subscribers. However all broadcast messages must be submitted as message templates and
validated by META to avoid unnecessary spam to end users. Broadcast messages can have an
additional cost.

3- User Input Flow: The user input flow collects information from your end users through a
questionnaire. You can set an unlimited number of questionnaires in your chat and all user responses
will be collected and available for you in an orderly manner for better exploitation.

4 - SMS and Email Integration: BizzBot connects with specific SMS and Email servers to send SMS
and Emails to users when specific actions in the chat are triggered.
 Bessengue, Blvd De La Réunification,
Douala
693527975 / 670774243
info@oprimesarl.com

Pricing & Duration

Total estimation of 30 working days:

Milestone Tasks Cost Days

Development

1.1 Creation of META Cloud API Account 450 USD 3

and Phone Number Validation (About 300,000 CFA)

1.2 Chatbot Development From 500,000 CFA 10

1.3 100,000 CFA/Month Minimum payment of 10 months. 5

Chat Bot Hosting Includes 3 agent accounts. Additional agent account costs
100,000 CFA/year

1.4 60
Account Verification and 500 USD (Approx. 350,000 CFA), Can take Upto 2 Months.
only verify account after at least 1 month of active bot usag
Certification Requires company documents.

N.B Limits and Other Costs:

● Facebook charges between 40 CFA - 125 CFA per conversation. This cost is applicable only
after you have exceeded your free quota of 1000 conversations monthly. Your free quota may
also be increased when you certify your account.
● An uncertified account has a limit of 50 conversations daily.