Network Reliability Conference Call 7/9/2021 v 1.

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_____________________________ _____ ___________

PURPOSE:

Review of Outages and Root Cause Analysis (RCA) findings

(For events occurring Tuesday 0000 GMT - through Monday 2359 GMT)

AGENDA:

1. HEO Monthly Review Dial in: (833) 568-9023

2. Weekly Outage Review // Access Code: 611 3432#
3. Root Cause Analysis
4. Open Discussion/ Appreciation
or click to
→ Click here to join the meeting
References:
Duty Roster
GNOC Help Cards
Action Item Register
Local numbers | Reset PIN | Learn more about Teams | Meeting options
Turnover (Data Source)

Change Management Moratorium Guide

Manage your Outage Notification Subscriptions

Subscription management instructions

1
NOTICE: PROPRIETARY AND COMPETITIVELY SENSITIVE -INTERNAL USE ONLY-
Disclose and Distribute to Lumen Employees and authorized persons working for Lumen. Disclosure outside of Lumen is prohibited without authorization
The information shared includes proprietary information about unaffiliated carriers and should not be used in relation with Lumen’s marketing and sales efforts in competition with those carriers.
 Network Reliability Conference Call 7/9/2021 v 1.0

Weekly Outage Results:

Duration
Severity

Date
Event ID Center Location Description Child Cases

High Impact Events

A planned fiber maintenance went past the maintenance

04:30:00
30-Jun
Critical
Salt Lake window impacting unprotected services in Salt Lake City
21598945 RCA Team 703 / 51 / 137
City, UT (21596512, 21598907)
RCA PENDING

14:15:00
Critical

29-Jun

Fiber damage in in Mclean, VA impacted unprotected

21585711 RCA Team Mclean, VA 1080 / 1108 / 475
services. (21587381, 21587545)
00:11:00
Critical

29-Jun

Los Angeles, A known software bug triggered a device reboot on

21583966 RCA Team 58
CA esp4.lax1 (Nokia 7750 14.0.R5 -PIM Assert Bug)

Avoidable Events
01:08:00
29-Jun
Major

Los Angeles, A planned maintenance in Los Angeles, CA impacted IP

21582379 IP 296
CA services. RCA Pending

2
NOTICE: PROPRIETARY AND COMPETITIVELY SENSITIVE -INTERNAL USE ONLY-
Disclose and Distribute to Lumen Employees and authorized persons working for Lumen. Disclosure outside of Lumen is prohibited without authorization
The information shared includes proprietary information about unaffiliated carriers and should not be used in relation with Lumen’s marketing and sales efforts in competition with those carriers.
 Network Reliability Conference Call 7/9/2021 v 1.0
Long Duration Events
An equipment issue caused calls to drop after entering

10:07:00
30-Jun
Major
Conferencing / Multiple access codes with Ready Access which impacted
21598777 6
ATS Markets UK conferencing services across Multiple Markets in the
United Kingdom.

15:16:00
29-Jun
Major
Transport - Maplesville A card failure following a planned fiber maintenance in
21582022 300
National AL Maplesville, AL impacted unprotected services.

29:16:53
Major

3-Jul
Transport - A site power maintenance in Raleigh, NC impacted
21622533 Raleigh, NC 80
National unprotected services.

26:00:00
28-Jun
Major

Transport - Fort Walton Dual fiber cuts impacted protected services in Fort Walton
21574007 177
National Beach, FL Beach, FL.

ATORIUMS

3
NOTICE: PROPRIETARY AND COMPETITIVELY SENSITIVE -INTERNAL USE ONLY-
Disclose and Distribute to Lumen Employees and authorized persons working for Lumen. Disclosure outside of Lumen is prohibited without authorization
The information shared includes proprietary information about unaffiliated carriers and should not be used in relation with Lumen’s marketing and sales efforts in competition with those carriers.