Depart Field Lead Time SR # Service ID # Type Alternate Cabinet

ment Technician (Duration) Phone Number

1- 11JRFJRDMSAG21TieDC146,
Sarmad
BO 66 35812757866 412651580 Broadband 3217656910 RehmaniaChowkAyyubColon
Husaain 0 y

1- 11JRFAPTMSAG10TieDC10,A
BO MUHAMMAD 58 35813034453 412577055 Broadband 3440944585 irAevnueCityChak230RBCho
ABRAR 7 hla

1-
BO MUHAMMAD 42 35813351275 412414412 Broadband 3035777800 11JRFAPTMSAG06,AirPortCh
ABRAR owkJhangRoad
4

MUHAMMAD 1-
BO IMRAN 40 35813526005 412558776 Broadband 3082299250 11JRFSDRDC04,SaeedAnwar
IRSHAD 9 FactoryAbbasRoad

1-
BO AHMAD ALI 38 35813700046 412517345 Broadband 3426995064 11JRFAPTMSAG03,Chak64gb
MahtaRoad
3

MUHAMMAD 1- 11JRFSDRMSAG03TieDC02,I
BO IMRAN 37 35813748007 412518570 Broadband 3067172762 mamBargahChowkChakNo6
IRSHAD 1 7JbSad

1-
BO Burhan 36 35813787222 412411236 Broadband 3191784135 11JRFJRDMSAG22,ButtChow
Ahmad 6 kNazimAbad

1-
BO AHMAD ALI 35 35813801911 412577085 Broadband 3326620894 11JRFAPTMSAG01TieDC09,C
2 hak61JbDharorMorr

1-
BO MUHAMMAD 35 35813808517 412658545 PSTN 3067008282 11JRFJRDMSAG16,ChungiNo
SHAFIQUE 12SaifAbad
7

1-
BO Azhar Ali 34 35813819075 412552844 Broadband 3028254917 11JRFJRDMSAG05,LiaqatTo
wn
8

1-
BO Burhan 31 35813849001 412550558 Broadband 3061662442 11JRFJRDMSAG24TieDC101,
Ahmad DeraBholaGujjarKhalidAbad
2

1-
MUHAMMAD
BO 31 35813431039 412414834 Broadband 3007637304 11JRFAPTMSAG08,Chak241
ABRAR 8 RBChanchalSinghWala

1-
BO AHMAD ALI 22 35813872027 412517471 Broadband 3007294336 11JRFAPTMSAG03,Chak64gb
MahtaRoad
2

1- 11JRFAPTMSAG01TieDC03,B
BO AHMAD ALI 21 35813877270 412517466 Broadband 3000124265 illuMorrNearCanalRoadBridg
3 e

1-
MUHAMMAD 11JRFJRDMSAG03,OldMotor
BO 18 35813902574 412550806 Broadband 3135122084
HARIS SHEIKH 7 Market

MUHAMMAD 1-
11JRFSDRMSAG01,More68J
BO IMRAN 18 35813905317 412558866 Broadband 3261716030
IRSHAD 0 hangRoadSadhar

1-
BO USMAN 18 35813905394 412653785 Broadband 3017195378 11JRFJRDMSAG11TieDC122,
NASEEM 1 MainBazarLatifSTNo03

1- 11JRFJRDMSAG21TieDC146,
BO Sarmad 18 35813909353 412550680 Broadband 3216602642 RehmaniaChowkAyyubColon
Husaain 9 y

1-
BO MUHAMMAD 17 35813924003 412551286 Broadband 3217846470 11JRFJRDMSAG13,SultanCh
SHAFIQUE 1 owkNewPathanWala
 MUHAMMAD 1-
BO IMRAN 15 35813943617 412518144 Broadband 3017021618 11JRFSDRMSAG01TieDC05,A
IRSHAD 5 dda65JbRoadSadhar

1-
MUHAMMAD 11JRFAPTMSAG01TieDC09,C
BO 12 35813968618 412577361 PSTN 3006634961
YOUSAF 8 hak61JbDharorMorr

1-
BO SHEROZ 11 35813978130 412654733 Broadband 3006653400 11JRFJRDMSANDC126,Noori
SALEEM 1 MasjidGulfishanColony

1-
BO MUHAMMAD 7 35813913681 412577008 Broadband 3032640241 11JRFAPTMSAG08,Chak241
ABRAR RBChanchalSinghWala
3

1-
SD Azhar Ali 12 35813956783 412651590 IPTV 3007236372 11JRFJRDMSAG05TieDC136,
8 PunjKothanLiaqatTown
Installation Address Status Sub Status Sub Type Last Updated

HOUSE NO P-37 ST NO 07 HAFEEZ HADDI JOR WALA REHMANIA No Browsing - CPE unable to
Submitted NRB Claim 10/12/2023 17:29
ROAD Near JHANG ROAD Faisalabad Sync

P-377 AIR AVENUE CITY JHR Faisalabad Submitted NRB Claim Slow Internet - Low Line 10/12/2023 20:41
Parameters

BEHIND RANA BEHIND CHAWK AIR PORT MOH ISLAM PURA In Progress Handed No Browsing - Customer 10/12/2023 10:10
FAISALABAD Faisalabad requesting visit

CHAK NO 245 RB SADHAR ZAITON TEXTILE MILL JHANG ROAD In Progress Handed No Browsing - CPE unable to 9/12/2023 15:42
Near FAISALABAD Faislabad Sync

HOUSE: CHAK NO 64 JB, STREET/BLOCK: JHR FAISALABAD In Progress Handed Slow Internet - Low Line 10/12/2023 10:10
Parameters

CHAK O 67 JB SADHAR BEAR BABA AZIZ DARBAR Near JHANG No Browsing - Customer
In Progress Handed 10/12/2023 10:10
ROAD Faisalabad requesting visit

ST NO 02 RAFIQUE ABAD NEAR NEW NAZIMABAD JHANG ROAD In Progress Handed No Browsing - CPE unable to 10/12/2023 12:46
Faisalabad Sync

CHAK NO 66 JB DHANDRA CHAND COLONY BABA BARI HOUSE No Browsing - CPE unable to
In Progress Handed 10/12/2023 10:10
JHANG ROAD Near JHANG ROAD Faisalabad Sync

HOUSE: P-38 ST NO 1/2 SAIFABAD NO 1, STREET/BLOCK: NEAR In Progress Handed Phone not working - Busy 10/12/2023 10:10
COLLEGE ROAD FAISALABAD tone

Customer Re- No Browsing - Customer

P-110 LIAQATABAD NO 2 JHANG ROAD Faisalabad In Progress 10/12/2023 18:51
open requesting visit

HOUSE: CH ALI MUHAMMAD, STREET/BLOCK:

P-171,STREET/NO-4, SECTOR/SOCIETY: HURCHARN PURA/NO- In Progress Handed No Browsing - Customer 10/12/2023 10:10
requesting visit
1, VILLAGE: KHALID ABAD FAISALABAD

RB CHAK NO 241 SADHAR BAIPASS Near NEAR FRUIT MARKET Pending No Browsing - CPE unable to
Submitted 10/12/2023 22:17
Faisalabad Verification Sync

No Browsing - CPE unable to

CHAK NO 65 JB JANOOBI Faisalabad In Progress Handed 10/12/2023 10:10
Sync

CHAK NO 65 JB SHUMALI NEAR YASIN BURF WALA JHANG In Progress Handed Slow Internet - Low Line 10/12/2023 11:28
ROAD Near JHANG ROAD Faisalabad Parameters

H# 53 RIAZ KHAN SOLAR SYSTEM OPPSITE GRAVEYARD MOTOR No Browsing - CPE unable to
In Progress Handed 10/12/2023 14:26
MARKET JHANG ROAD Faisalabad Sync

GULE RANA TRAVELS SADHAR BYPASS MAIN JHANG ROAD Near Slow Internet - Low Line
In Progress Handed 10/12/2023 14:26
GHAFFAR MILLS Faisalabad Parameters

S A-BLOCK ST # 2 HAMEED PARK NEAR RASHEED KARYNA In Progress Handed Slow Internet - Low Line 10/12/2023 14:26
STORE SHADAB PULLY Faisalabad Parameters

RAHMANIA GODAM RAHMANIA ROAD Near NAZIMABAD ROAD In Progress Handed Slow Internet - Low Line 10/12/2023 14:26
Faisalabad Parameters

H# 218 CHAK NO 220RB NEAR RAFIQ HOTAL PATHAN WALA In Progress Handed No Browsing - CPE unable to 10/12/2023 16:12
JHANG ROAD Faisalabad Sync
CHAK NO 67 JB SADHAR NEAR MPA OFFICE JHR Faisalabad In Progress Assigned No Browsing - CPE unable to 10/12/2023 17:01
Sync

CHAK NO 64 JB PLAAT NEAR MUSHTAQ KARYANA STORE Phone not working - No dial
In Progress Assigned 10/12/2023 19:39
Faislabad tone

HOUSE: H NO P-175-C, STREET/BLOCK: GREEN BELT GULFISHAN

COLONY, SECTOR/SOCIETY: JHANG ROAD, VILLAGE: In Progress Assigned No Browsing - CPE unable to 10/12/2023 20:45
FAISALABAD Sync

HOUSE 3 JANG REOD CHAK 241 RB CHAHNALWALA Near Submitted Pending Slow Internet - Low Line 10/12/2023 22:18
SCHOOL Faislabad Verification Parameters

MUHAMMAD LATIF, WASEEM MIANTENTION SHOP NO.10, In Progress Assigned IPTV Not Working - Home 10/12/2023 19:55
MAIN ROAD LIAQAT TOWN, FAISAL ABAD. Page(EPG) Not visible
Rectification Closed On SR Category Assigned To DP Tag Pin Created On Created On xxx RCA Type
Response

11JRFJRDMSA
OTHER_NOT_CONN Technical
M.ASHRAF1 G21TieDC146 4 8/12/2023 13:21 8-Dec BB - Customer Related
ECTED Services DP002

11JRFAPTMS
NOT_ANSWERED Technical M.ASHRAF1 AG10TieDC10 10 8/12/2023 21:43 8-Dec BB - Cable Fault
Services DP033

ANSWERED_NOT_R Technical M.ASHRAF1 11JRFAPTMS 6 9/12/2023 13:35 9-Dec BB - Customer Related

ECTIFIED Services AG06DP011

Technical M.ASHRAF1 11JRFSDRDC4 10 9/12/2023 15:38 9-Dec

Services DP08

Technical M.ASHRAF1 11JRFAPTMS 8 9/12/2023 17:59 9-Dec

Services AG03DP013

11JRFSDRMS
Technical
M.ASHRAF1 AG03TieDC2D 7 9/12/2023 19:01 9-Dec
Services
P27

Technical M.ASHRAF1 11JRFJRDMSA 5 9/12/2023 20:07 9-Dec

Services G22DP038

11JRFAPTMS
Technical
M.ASHRAF1 AG01TieDC09 3 9/12/2023 20:44 9-Dec
Services DP048

Technical M.ASHRAF1 11JRFJRDMSA 7 9/12/2023 21:06 9-Dec

Services G16DP03

Technical 11JRFJRDMSA
ABANDON_CALL M.ASHRAF1 6 9/12/2023 22:00 9-Dec BB - Customer Related
Services G05DP93

11JRFJRDMSA
Technical M.ASHRAF1 G24TieDC101 5 10/12/2023 0:41 10-Dec
Services
DP018

ANSWERED_NOT_R Technical 11JRFAPTMS

M.ASHRAF1 2 9/12/2023 14:35 9-Dec BB - Cable Fault
ECTIFIED Services AG08DP031

Technical 11JRFAPTMS
M.ASHRAF1 7 10/12/2023 9:13 10-Dec
Services AG03DP047

11JRFAPTMS
Technical M.ASHRAF1 AG01TieDC03 3 10/12/2023 10:58 10-Dec
Services DP001

Technical 11JRFJRDMSA
M.ASHRAF1 6 10/12/2023 13:27 10-Dec
Services G03DP27

Technical 11JRFSDRMS
M.ASHRAF1 10 10/12/2023 13:21 10-Dec
Services AG01DP003

11JRFJRDMSA
Technical M.ASHRAF1 G11TieDC122 1 10/12/2023 13:40 10-Dec
Services DP08

11JRFJRDMSA
Technical M.ASHRAF1 G21TieDC146 10 10/12/2023 13:56 10-Dec
Services DP26

Technical M.ASHRAF1 11JRFJRDMSA 9 10/12/2023 15:03 10-Dec

Services G13DP31
 11JRFSDRMS
Technical M.ASHRAF1 AG01TieDC05 6 10/12/2023 16:59 10-Dec
Services DP47

11JRFAPTMS
Technical
M.ASHRAF1 AG01TieDC09 5 10/12/2023 19:38 10-Dec
Services DP023

11JRFJRDMSA
Technical M.ASHRAF1 N01DC126DP 5 10/12/2023 20:45 10-Dec
Services 33

ANSWERED_NOT_R Technical M.ASHRAF1 11JRFAPTMS 4 10/12/2023 14:28 10-Dec BB - Cable Fault

ECTIFIED Services AG08DP020

11JRFJRDMSA
Technical V.ADNANASL G05TIEDC136 10 10/12/2023 19:15 10-Dec SSC.IPTV
Services AM DP090
 OBD | NRB |
RCA Sub Type Repeated Repeat Submission Submission OBD | Re- NRB | Re- Exchange Team Product
Count Count Count Open Count Open Count

Exchange
Internal Wiring Fault No 1 1 1 2 11JRFJRD 459 - Jhang VDSL
Road

Exchange
Drop Wire Faulty - Cable Cut No 4 0 4 0 11JRFJRD 459 - Jhang VDSL
Road

Exchange
Wifi Range Issue- CPE Wrong No 1 0 1 0 11JRFJRD 459 - Jhang VDSL
Placement
Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang Broadband
Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang Broadband
Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang VDSL
Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang VDSL
Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang VDSL
Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang PSTN
Road

Exchange
Internal Wiring Fault No 2 0 2 0 11JRFJRD 459 - Jhang VDSL
Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang Broadband
Road

Exchange
Drop Wire Faulty - Cable Cut No 2 0 1 0 11JRFJRD 459 - Jhang VDSL
Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang VDSL
Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang VDSL
Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang VDSL
Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang VDSL
Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang Broadband
Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang Broadband
Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang VDSL
Road
 Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang VDSL
Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang PSTN
Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang VDSL
Road

Exchange
Drop Wire Faulty - Cable Cut No 2 0 1 0 11JRFJRD 459 - Jhang VDSL
Road

Session stuck - CPE/STB No 0 0 0 0 11JRFJRD HeadQuarter IPTV ZTE

Stuck/Unbind s VDSL
 SR Prreffered Preffered
Account MTTR Source Spot Charge Net First Name Retention Resolution Time To Feedback Escalation
Resolution Price Time Visit Channel Level

ZOHRA BIBI W/O

28 IVR No No
MUHAMMAD JAMIL

MUHAMMAD KHALILYOUSAF 32 WEb No No

DANIYAL KHAN 41 WEb No No

ATHAR SAEED S/O MIAN 28 IVR No No

AHMAD SAEED

GHULAM SHABBIR S/O 32 WEb No No

HASHMAT ALI

WAQAS FARYAD S/O

41 WEb No No
MUHAMMAD FARYAD ALI

SHAHID ANWAR 28 IVR No No

MUHAMMAD IMRAN S/O

28 IVR No No
ANWAR UL HAQ

MUHAMMAD MUDASAR RIAZ 31 Web No No

GHULAM MOUD DEEN S/O

41 IVR No No
MUHAMMAD ASLAM

CHOUDRY MUHAMMAD 41 IVR No No

ALAM

MUHAMMD RIZWAN JAVEED 28 IVR No No

MUHAMMED SALIM 28 IVR No No

MUHAMMAD ZYAN RIAZ S/O 32 WEb No No

MUHAMMAD RIAZ

TAYYAB UMAIR 28 WEb No No

MUBASHIR NAWAZ 32 WEb No No

MEHBOOB HUSSAIN 32 WEb No No

MUHAMMAD ADNAN 32 WEb No No

MUHAMMAD AHSAN 28 IVR No No

MUHAMMAD QASIM
SHAFIQUE S/O MUHAMMAD IVR No No
SHAFIQUE

MUHAMMAD BOOTA S/O

APP No No
KHAN MUHAMMAD

NAYAB KHURHSEED IVR No No

MUHAMMAD ASALM 32 WEb No No

ABDUL GHAFFAR IVR No No

Committed Email Visiting City Priority NRB Reason SR Raised By Summary SR Type Escalated Region Visiting
TAT Area

ahmedraza785@g Customer out of

No FTR
mail.com Premises

no@email.com No FTR

no@email.com No FTR

supeer25777@gma No FTR
il.com

asad.rana21@yaho No FTR
o.com

no@email.com No FTR

shahid.anwar786@ No FTR
gmail.com

mtahir992@gmail.c
No FTR
om

mudassirriaz731@g No FTR
mail.com

faranali3817@gmai
No FTR
l.com

masim9190@gmail No FTR
.com

m.rizwan634@gma
No FTR
il.com

sabarasool77@gma
No FTR
il.com

m.zyanriaz@gmail. No FTR
com

tayyabumair2845@
No FTR
gmail.com

no@email.com No FTR

nazarhussain74372 No FTR
@gmail.com

no@email.com No FTR

ranaawais27@gmai No FTR
l.com
mianimran415@g No FTR
mail.com

jamil7647023@gm
No FTR
ail.com

mustafatraders888 No FTR
@yahoo.com

frajpoot9208@gma No FTR
il.com

agaffar27456@gma No FTR
il.com
Trouble Last Updated Parent SR Mobile Designation Escalation Rectified On Network Resolution Pair Cabinet Pair
Ticket Id By Phone # Information Elements Code

V.MUHAMM
9/12/2023 12:47 16881/81
ADNOMAN

GUESTANON 10/12/2023 16:16 48

M.ASHRAF1 9/12/2023 15:27 58

M.ASHRAF1 12

M.ASHRAF1 27

M.ASHRAF1 54

M.ASHRAF1 35

M.ASHRAF1 4

M.ASHRAF1

GUESTANON 10/12/2023 14:31 78

M.ASHRAF1 235/187

PTCLSYS_WFP
10/12/2023 22:17 29
ROC

M.ASHRAF1 43

M.ASHRAF1 377

M.ASHRAF1 127

M.ASHRAF1 17

M.ASHRAF1 221

M.ASHRAF1 16910/222

M.ASHRAF1 35
PTCL_JMS 0/92

PTCL_JMS 59

PTCL_JMS 130

PTCLSYS_WFP 10/12/2023 22:18 119

ROC

V.ROHAIDAH 307
MED
 Manual
MDF Name Primary Assignment CLI Number Customer IPTV Type Account Closed by Order Customer Billing SR Rectified by
Cable Flag Rating Type Lineman Churn Status Login

412682532 Individual 19901462 No

Individual 19900307 No M.ASHRAF1

Individual 19900307 No

412518777 Individual No

Individual No

Individual No

3191784135 Individual No

412577085 Individual No

Individual No

3028254917 Individual 19702310 No

412550558 Individual No

412414845 Individual 19900307 No

412517115 Individual No

Individual No

Individual No

Individual No

Individual No

Individual No

3217846470 Individual No
412518144 Individual No

Individual No

3006653400 Individual No

Individual 19900307 No

412651590 Individual No
 Field Agent
Rectification Rectified by Technician OBD Status Primary City Created By Reproducible Organization Escalation
Channel EPI EPI Phone # Time

Default
APP 19901462 19901462 Not Applicable Faisalabad GUESTANON No
Organization

CRM 10039373 19900307 Not Applicable Faisalabad V.SOHAILMAVIA No Default

Organization

APP 19900307 19900307 Not Applicable Faisalabad V.ISRARAHMED3 No Default

Organization

19900341 Not Applicable Faislabad GUESTANON No Default

Organization

19900318 Not Applicable Faisalabad V.HAFIZATIF2 No Default

Organization

Default
19900341 Not Applicable Faisalabad V.IMRANYOUSAF No
Organization

19902187 Not Applicable Faisalabad GUESTANON No Default

Organization

Default
19900318 Not Applicable Faisalabad GUESTANON No
Organization

10054629 Not Applicable Faisalabad GUESTANON No Default

Organization

Default
1270 19702310 19701801 Not Applicable Faisalabad GUESTANON No
Organization

19902187 Not Applicable Faisalabad GUESTANON No Default

Organization

Default
APP 19900307 19900307 Sent Successful Faisalabad GUESTANON No
Organization

Default
19900318 Not Applicable Faisalabad GUESTANON No
Organization

19900318 Not Applicable Faisalabad V.LAIBA3 No Default

Organization

V.MEHVISHMUSHT Default
19901372 Not Applicable Faisalabad No
AQ Organization

Default
19900341 Not Applicable Faisalabad V.QURATULAIN No
Organization

19700244 Not Applicable Faisalabad V.BEENISHARSHAD No Default

Organization

19901462 Not Applicable Faisalabad V.NAKHSHIBDANIYA No Default

L Organization

10054629 Not Applicable Faisalabad GUESTANON No Default

Organization
 19900341 Not Applicable Faisalabad GUESTANON No Default
Organization

Default
10054479 Not Applicable Faislabad GUESTANON No
Organization

19702310 Not Applicable Faisalabad GUESTANON No Default

Organization

APP 19900307 19900307 Sent Successful Faislabad V.HASEEBSAJJAD No Default

Organization

Not Applicable Faisalabad GUESTANON No Default

Organization
Depart Field Lead Time SR # Service ID # Type Alternate Cabinet
ment Technician (Duration) Phone Number

MUHAMMAD 1-
11JRFSDRMSAG01TieDC05,A
BO IMRAN 40 35812907795 412518589 Broadband 3000235002
IRSHAD 3 dda65JbRoadSadhar

MUHAMMAD 1-
BO IMRAN 40 35812916263 412519033 Broadband 3253196760 11JRFSDRDC03,MullanPurRoa
IRSHAD 2 dCharaghAbad

1-
BO MUHAMMAD 37 35813016026 412655345 PSTN 3206204950 11JRFJRDMSANDC125,Media
BOOTA ComShalimarChowk
1

1- 11JRFAPTMSAG10TieDC10,Ai
BO MUHAMMAD 35 35813034453 412577055 Broadband 3440944585 rAevnueCityChak230RBChohl
ABRAR 7 a

1-
BO AHMAD ALI 34 35813044790 412414026 Broadband 3006664463 11JRFAPTMSAG02,BoharCho
wkDhandra
4

1-
Burhan 11JRFJRDMSAG24,SabinaCine
BO 30 35812762699 412415636 Broadband 3402376801
Ahmad maGrainMarket
7

1-
BO Sarmad 23 35812757866 412651580 Broadband 3217656910 11JRFJRDMSAG21TieDC146,R
Husaain 0 ehmaniaChowkAyyubColony

1-
MUHAMMAD
BO 19 35813351275 412414412 Broadband 3035777800 11JRFAPTMSAG06,AirPortCho
ABRAR 4 wkJhangRoad

1-
BO MUHAMMAD 18 35813431039 412414834 Broadband 3007637304 11JRFAPTMSAG08,Chak241R
ABRAR BChanchalSinghWala
8

1-
MUHAMMAD
BO 18 35813437862 412652488 Broadband 3006673967 11JRFJRDMSAG17,AttockPetr
SHAFIQUE olPumpRasheedAbad
5

1-
BO MUHAMMAD 18 35813469707 412500208 Broadband 3026039172 11JRFJRDMSAG01,SheikhColo
HARIS SHEIKH ny
5

MUHAMMAD 1-
BO IMRAN 17 35813526005 412558776 Broadband 3082299250 11JRFSDRDC04,SaeedAnwarF
IRSHAD 9 actoryAbbasRoad

1-
BO Azhar Ali 16 35813629698 412500115 PSTN 3247300435 11JRFJRDMSAG05TieDC136,P
unjKothanLiaqatTown
5

1-
BO MUHAMMAD 15 35813685770 412517671 Broadband 3036000241 11JRFAPTMSAG08,Chak241R
ABRAR 9 BChanchalSinghWala

1-
11JRFAPTMSAG03,Chak64gb
BO AHMAD ALI 15 35813700046 412517345 Broadband 3426995064
3 MahtaRoad

MUHAMMAD 1- 11JRFSDRMSAG03TieDC02,Im
BO IMRAN 14 35813748007 412518570 Broadband 3067172762 amBargahChowkChakNo67Jb
IRSHAD 1 Sad

1-
BO Sarmad 13 35813787222 412411236 Broadband 3191784135 11JRFJRDMSAG22,ButtChowk
Husaain 6 NazimAbad

1-
BO AHMAD ALI 12 35813801911 412577085 Broadband 3326620894 11JRFAPTMSAG01TieDC09,Ch
2 ak61JbDharorMorr

1-
BO MUHAMMAD 12 35813808517 412658545 PSTN 3067008282 11JRFJRDMSAG16,ChungiNo1
SHAFIQUE 7 2SaifAbad
 1-
BO Azhar Ali 11 35813819075 412552844 Broadband 3028254917 11JRFJRDMSAG05,LiaqatTow
8 n

1-
11JRFJRDMSAG05,LiaqatTow
BO Azhar Ali 10 35813826567 412410043 Broadband 3135031165
8 n

1-
BO Burhan 8 35813849001 412550558 Broadband 3061662442 11JRFJRDMSAG24TieDC101,D
Ahmad 2 eraBholaGujjarKhalidAbad

1-
BO Azhar Ali 6 35813341441 412573885 Broadband 3328664831 11JRFJRDMSAG02,GujjarTrad
ersLiaqatAbad
7

1-
BO AHMAD ALI 0 35813872027 412517471 Broadband 3007294336 11JRFAPTMSAG03,Chak64gb
2 MahtaRoad

1-
SD MUHAMMAD 12 35813808520 412550721 Broadband 3009651493 11JRFJRDMSAG17,AttockPetr
SHAFIQUE olPumpRasheedAbad
7

1-
11JRFJRDMSAG05,LiaqatTow
SD Azhar Ali 7 35813842775 412410124 Broadband 3027066510
n
4
Installation Address Status Sub Status Sub Type Last Updated

HOUSE: MUHAMMAD EHSAN UL HAQ, STREET/BLOCK: NAZEER Customer Re- Slow Internet - Low Line
In Progress 9/12/2023 18:33
ABAD CHAK NO 67 JB , SECTOR/SOCIETY: SADHAR FAISALABAD open Parameters

CHAK NO 67 JB SADHAR CHARAGHAN ABADI NEAR JAMIA In Progress Customer Re- Slow Internet - Low Line 9/12/2023 20:21
MASJID Near JHANG ROAD Faisalabad open Parameters

HOUSE: P-329 A ALI HOUSING COLONY, STREET/BLOCK: JHANG In Progress Customer Re- Phone malfunctioning - Noise in 10/12/2023 9:29
ROAD, SECTOR/SOCIETY: FAISALABAD, VILLAGE: NOT IN ID FILE open line

P-377 AIR AVENUE CITY JHR Faisalabad In Progress Customer Re- Slow Internet - Low Line 10/12/2023 9:22
open Parameters

HOUSE NUMBER 231 IST FLOOR STREET NUMBER 2 CHAK NO In Progress Customer Re- Slow Internet - Low Line 9/12/2023 20:30
66 DHANDRA Near MASJID Faisalabad open Parameters

HOSUE NO P 175 ST NO 04 KHALIDBAD Near JHANG ROAD Pending Slow Internet - Low Line
Submitted 9/12/2023 20:03
Faisalabad Verification Parameters

HOUSE NO P-37 ST NO 07 HAFEEZ HADDI JOR WALA Submitted Pending No Browsing - CPE unable to Sync 9/12/2023 12:47
REHMANIA ROAD Near JHANG ROAD Faisalabad Verification

BEHIND RANA BEHIND CHAWK AIR PORT MOH ISLAM PURA Customer Re- No Browsing - Customer requesting
In Progress 9/12/2023 19:54
FAISALABAD Faisalabad open visit

RB CHAK NO 241 SADHAR BAIPASS Near NEAR FRUIT MARKET In Progress Handed No Browsing - CPE unable to Sync 9/12/2023 16:35
Faisalabad

S/O MUHAMMAD SARWAR . ST NO 4 NEAR KHALID HOTAL

In Progress Handed No Browsing - CPE unable to Sync 9/12/2023 14:53
RASHEED ABAD JHANG ROAD FA Near . Faisalabad

RANA TRADER SECTOR 3 OLD MOTOR MARKET GODAM

NUMBER 101 JHANG ROAD Near AMMA AYESHA MASJID In Progress Handed Slow Internet - Low Line 9/12/2023 15:09
Parameters
Faisalabad

CHAK NO 245 RB SADHAR ZAITON TEXTILE MILL JHANG ROAD In Progress

Handed No Browsing - CPE unable to Sync 9/12/2023 15:42
Near FAISALABAD Faislabad

HOUSE: HOUSE NO 135 , STREET/BLOCK: B BLOCK ,

SECTOR/SOCIETY: LIAQAT TOWN, VILLAGE: FAISALABAD, In Progress Assigned No Dial Tone-Physical Checks 9/12/2023 16:53
OTHER LANDMARK: NEAR SHAFI AZAM MASJID

CHAK NO 241/RB CHAKI CHOWK JHR Faislabad In Progress Assigned No Browsing - CPE unable to Sync 9/12/2023 17:51

Slow Internet - Low Line

HOUSE: CHAK NO 64 JB, STREET/BLOCK: JHR FAISALABAD In Progress Assigned 9/12/2023 17:59
Parameters

CHAK O 67 JB SADHAR BEAR BABA AZIZ DARBAR Near JHANG No Browsing - Customer requesting
In Progress Assigned 9/12/2023 19:01
ROAD Faisalabad visit

ST NO 02 RAFIQUE ABAD NEAR NEW NAZIMABAD JHANG In Progress Assigned No Browsing - CPE unable to Sync 9/12/2023 20:07
ROAD Faisalabad

CHAK NO 66 JB DHANDRA CHAND COLONY BABA BARI HOUSE In Progress Assigned No Browsing - CPE unable to Sync 9/12/2023 20:45
JHANG ROAD Near JHANG ROAD Faisalabad

HOUSE: P-38 ST NO 1/2 SAIFABAD NO 1, STREET/BLOCK: NEAR In Progress Assigned Phone not working - Busy tone 9/12/2023 21:07
COLLEGE ROAD FAISALABAD
P-110 LIAQATABAD NO 2 JHANG ROAD Faisalabad In Progress Assigned No Browsing - Customer requesting 9/12/2023 22:01
visit

Frequent Disconnection - Low Line

H# 176 A LIAQAT TOWN JHANG ROAD Faisalabad In Progress Assigned 9/12/2023 22:57
Parameters

HOUSE: CH ALI MUHAMMAD, STREET/BLOCK:

P-171,STREET/NO-4, SECTOR/SOCIETY: HURCHARN PURA/NO- In Progress Assigned No Browsing - Customer requesting 10/12/2023 0:41
1, VILLAGE: KHALID ABAD FAISALABAD visit

P 819 STREET NUMBER 6 LIAQAT ABAD NUMBER 2 Near Submitted Pending Slow Internet - Low Line 9/12/2023 20:08
HAKIM KIRYANA Faisalabad Verification Parameters

CHAK NO 65 JB JANOOBI Faisalabad In Progress Assigned No Browsing - CPE unable to Sync 10/12/2023 9:13

CHAKK 220 R B GALI 11 BAHO WALA NEAR CHILDRENS In Progress Assigned Slow Internet - Using Wifi 9/12/2023 21:20
HOSPITAL JHANG ROAD Faisalabad

HOUSE 1282 STREET 14 Liaquatabad 2 Near SCHOOL Slow Internet Specific Timing -
In Progress Assigned 10/12/2023 4:01
Faisalabad Network Issue
Rectification Closed On SR Category Assigned To DP Tag Pin Created On Created On RCA Type
Response xxxx

11JRFSDRMS
ANSWERED_NOT_R Technical BB - Cable
M.ASHRAF1 AG01TieDC05 9 8/12/2023 16:42 8-Dec
ECTIFIED Services DP05 Fault

ABANDON_CALL Technical M.ASHRAF1 11JRFSDRDC3 4 8/12/2023 16:55 8-Dec BB - Cable

Services DP004 Fault

11JRFJRDMSA
NOT_ANSWERED Technical M.ASHRAF1 N01DC125DP 10 8/12/2023 20:17 8-Dec Passive N.E
Services
95

11JRFAPTMS
OTHER_NOT_CONN Technical M.ASHRAF1 AG10TieDC10 10 8/12/2023 21:43 8-Dec BB - Cable
ECTED Services DP033 Fault

NOT_ANSWERED Technical M.ASHRAF1 11JRFAPTMS 8 8/12/2023 23:16 8-Dec BB - Cable

Services AG02DP085 Fault

BB -
ANSWERED_NOT_R Technical 11JRFJRDMSA
M.ASHRAF1 8 8/12/2023 13:17 8-Dec Customer
ECTIFIED Services G24DP038
Related

11JRFJRDMSA BB -
Technical M.ASHRAF1 G21TieDC146 4 8/12/2023 13:21 8-Dec Customer
Services DP002 Related

BB -
ANSWERED_NOT_R Technical 11JRFAPTMS
M.ASHRAF1 6 9/12/2023 13:35 9-Dec Customer
ECTIFIED Services AG06DP011 Related

Technical M.ASHRAF1 11JRFAPTMS 2 9/12/2023 14:35 9-Dec

Services AG08DP031

Technical 11JRFJRDMSA
M.ASHRAF1 6 9/12/2023 14:39 9-Dec
Services G17DP88

Technical M.ASHRAF1 11JRFJRDMSA 5 9/12/2023 14:59 9-Dec

Services G01DP025

Technical 11JRFSDRDC4
M.ASHRAF1 10 9/12/2023 15:38 9-Dec
Services DP08

11JRFJRDMSA
Technical
M.ASHRAF1 G05TIEDC136 3 9/12/2023 16:53 9-Dec
Services
DP093

Technical M.ASHRAF1 11JRFAPTMS 3 9/12/2023 17:50 9-Dec

Services AG08DP004

Technical 11JRFAPTMS
M.ASHRAF1 8 9/12/2023 17:59 9-Dec
Services AG03DP013

11JRFSDRMS
Technical
M.ASHRAF1 AG03TieDC2D 7 9/12/2023 19:01 9-Dec
Services P27

Technical M.ASHRAF1 11JRFJRDMSA 5 9/12/2023 20:07 9-Dec

Services G22DP038

11JRFAPTMS
Technical M.ASHRAF1 AG01TieDC09 3 9/12/2023 20:44 9-Dec
Services DP048

Technical M.ASHRAF1 11JRFJRDMSA 7 9/12/2023 21:06 9-Dec

Services G16DP03
 Technical M.ASHRAF1 11JRFJRDMSA 6 9/12/2023 22:00 9-Dec
Services G05DP93

Technical 11JRFJRDMSA
M.ASHRAF1 4 9/12/2023 22:57 9-Dec
Services G05DP33

11JRFJRDMSA
Technical M.ASHRAF1 G24TieDC101 5 10/12/2023 0:41 10-Dec
Services DP018

BB -
NOT_ANSWERED Technical M.ASHRAF1 11JRFJRDMSA 7 9/12/2023 13:23 9-Dec Customer
Services G02DP46
Related

Technical M.ASHRAF1 11JRFAPTMS 7 10/12/2023 9:13 10-Dec

Services AG03DP047

BB -
Technical V.ADNANASL 11JRFJRDMSA 9 9/12/2023 21:06 9-Dec Customer
Services AM G17DP28
Related

Technical V.ADNANASL 11JRFJRDMSA

6 10/12/2023 2:05 10-Dec SSC.BB
Services AM G05DP69
 OBD | NRB |
RCA Sub Type Repeated Repeat Submission Submission OBD | Re- NRB | Re- Exchange Team Product
Count Count Count Open Count Open Count

Exchange
Drop Wire Faulty -
No 1 0 1 0 11JRFJRD 459 - Jhang VDSL
Multiple Joints Road

Exchange
Unbalanced Pair- Low No 1 0 1 0 11JRFJRD 459 - Jhang Broadband
Insulation Road

Exchange
Cabinet Pair Faulty - Noisy No 2 0 2 0 11JRFJRD 459 - Jhang PSTN
/Cross
Road

Exchange
Drop Wire Faulty - Cable No 2 0 2 0 11JRFJRD 459 - Jhang VDSL
Cut Road

Exchange
Drop Wire Faulty - No 1 0 1 0 11JRFJRD 459 - Jhang VDSL
Multiple Joints
Road

Exchange
CPE Faulty- Software
No 2 0 1 0 11JRFJRD 459 - Jhang VDSL
Issue
Road

Exchange
Internal Wiring Fault No 1 0 0 0 11JRFJRD 459 - Jhang VDSL
Road

Exchange
Wifi Range Issue- CPE
No 1 0 1 0 11JRFJRD 459 - Jhang VDSL
Wrong Placement Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang VDSL
Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang VDSL
Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang VDSL
Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang Broadband
Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang PSTN
Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang VDSL
Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang Broadband
Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang VDSL
Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang VDSL
Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang VDSL
Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang PSTN
Road
 Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang VDSL
Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang VDSL
Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang Broadband
Road

Exchange
Internal Wiring Fault No 2 0 1 0 11JRFJRD 459 - Jhang VDSL
Road

Exchange
No 0 0 0 0 11JRFJRD 459 - Jhang VDSL
Road

Wifi Range Issue- No 0 0 0 0 11JRFJRD HeadQuarter VDSL

Customer Perception s

Already Fixed - HeadQuarter

No 0 0 0 0 11JRFJRD VDSL
Temporary issue s
 SR Prreffered Preffered
Account MTTR Source Spot Charge Net First Name Retention Resolution Time To Feedback
Resolution Price Time Visit Channel

GHULAM DASTAGEER 32 WEb No No

MUHAMMAD AKMAL S/O 32 WEb No No

MUHAMMAD NAZIR

. ABDUL HAQ 31 APP No No

MUHAMMAD KHALILYOUSAF 32 WEb No No

MUHAMMAD AFZAAL 32 APP No No

HASSAN ALI MEHMOOD S/O

32 WEb No No
MEHMOOD ALI ALVI

ZOHRA BIBI W/O MUHAMMAD 28 IVR No No

JAMIL

DANIYAL KHAN 41 WEb No No

MUHAMMD RIZWAN JAVEED 28 IVR No No

IRFAN SARWAR 28 WhatsApp No No

MUHAMMAD ZEESHAN 32 WEb No No

ATHAR SAEED S/O MIAN AHMAD

28 IVR No No
SAEED

SHAHZAD AHMAD WEb No No

MUHAMMAD FAISAL IQRAR WEb No No

AHMED

GHULAM SHABBIR S/O

WEb No No
HASHMAT ALI

WAQAS FARYAD S/O

WEb No No
MUHAMMAD FARYAD ALI

SHAHID ANWAR IVR No No

MUHAMMAD IMRAN S/O IVR No No

ANWAR UL HAQ

MUHAMMAD MUDASAR RIAZ Web No No

GHULAM MOUD DEEN S/O IVR No No
MUHAMMAD ASLAM

Ghayas Qamar IVR No No

CHOUDRY MUHAMMAD ALAM IVR No No

TASADAQ HUSSAIN 32 IVR No No

MUHAMMED SALIM IVR No No

MUHAMMAD ASIF WEb No No

NASIR IQBAL WhatsApp No No

Escalation Committed Email Visiting City Priority NRB Reason SR Raised By Summary SR Type Escalated Region
Level TAT

no@email.com No FTR

m.akmalansari992@gm No FTR
ail.com

dumyy@gmail.com No FTR

no@email.com No FTR

dilshadali083@gmail.co No FTR
m

no@email.com No FTR

ahmedraza785@gmail. No FTR
com

no@email.com No FTR

m.rizwan634@gmail.co No FTR
m

royalvender@gmail.co
No FTR
m

shani140490@gmail.co No FTR
m

supeer25777@gmail.co
No FTR
m

no@email.com No FTR

muhammad.faisal456@ No FTR
yahoo.com

asad.rana21@yahoo.co
No FTR
m

no@email.com No FTR

shahid.anwar786@gma No FTR
il.com

mtahir992@gmail.com No FTR

mudassirriaz731@gmai No FTR
l.com
faranali3817@gmail.co No FTR
m

g.q9737@gmail.com No FTR

masim9190@gmail.co No FTR
m

sohaibmirza033461120 No FTR
69@gmail.com

sabarasool77@gmail.co No FTR
m

asifshahidjeweller1493 No FTR
@gmail.com

sunnykhokhar10001@g
No FTR
mail.com
Visiting Trouble Last Updated Parent SR Mobile Designation Escalation Rectified On Network Resolution Pair
Area Ticket Id By Phone # Information Elements Code

GUESTANON 9/12/2023 16:12

GUESTANON 9/12/2023 15:50

GUESTANON 9/12/2023 17:52

GUESTANON 9/12/2023 17:02

GUESTANON 9/12/2023 16:06

PTCLSYS_WFP
9/12/2023 20:03
ROC

PTCLSYS_WFP 9/12/2023 12:47

ROC

GUESTANON 9/12/2023 15:27

M.ASHRAF1

M.ASHRAF1

M.ASHRAF1

M.ASHRAF1

PTCL_JMS

PTCL_JMS

PTCL_JMS

PTCL_JMS

PTCL_JMS

PTCL_JMS

PTCL_JMS
PTCL_JMS

PTCL_JMS

PTCL_JMS

PTCLSYS_WFP 9/12/2023 20:08

ROC

PTCL_JMS

V.SAQIBQURE
SHI

V.ABDULLAHS
HAKEEL
 Manual
Cabinet Pair MDF Name Primary Assignment CLI Number Customer IPTV Type Account Closed by Order Customer Billing SR
Cable Flag Rating Type Lineman Churn Status

6 Individual 19900341 No

51 Individual 19900341 No

Individual 10054360 No

48 Individual 19900307 No

44 Individual 19900318 No

36 Individual 19902187 No

16881/81 412682532 Individual 19901462 No

58 Individual 19900307 No

29 412414845 Individual No

161 Individual No

17 Individual No

12 412518777 Individual No

261 Individual No

14 Individual No

27 Individual No

54 Individual No

35 3191784135 Individual No

4 412577085 Individual No

Individual No
 78 3028254917 Individual No

202 3135031165 Individual No

235/187 412550558 Individual No

358 3328664831 Individual 19701801 No

43 412517115 Individual No

Individual No

127 Individual No
 Field
Rectified by Rectification Rectified by Technician OBD Status Primary City Created By Reproducible
Login Channel EPI EPI Phone #

APP 19900341 19900341 Not Applicable Faisalabad V.SUNDASMUMTAZ No

APP 19900341 19900341 Not Applicable Faisalabad V.DANIYALASHAR No

M.ASHRAF1 CRM 10039373 10054360 Not Applicable Faisalabad GUESTANON No

M.ASHRAF1 CRM 10039373 19900307 Not Applicable Faisalabad V.SOHAILMAVIA No

APP 19900318 19900318 Not Applicable Faisalabad GUESTANON No

APP 19902187 19902187 Sent Successful Faisalabad V.IQRAMUSHTAQ No

APP 19901462 19901462 Sent Successful Faisalabad GUESTANON No

APP 19900307 19900307 Not Applicable Faisalabad V.ISRARAHMED3 No

19900307 Not Applicable Faisalabad GUESTANON No

10054629 Not Applicable Faisalabad GUESTANON No

19901372 Not Applicable Faisalabad V.MAMIRNADEEM No

19900341 Not Applicable Faislabad GUESTANON No

19701801 Not Applicable Faisalabad V.BILAWALKHAN27 No

19900307 Not Applicable Faislabad V.MUHAMMADAHSAN58 No

19900318 Not Applicable Faisalabad V.HAFIZATIF2 No

19900341 Not Applicable Faisalabad V.IMRANYOUSAF No

19901462 Not Applicable Faisalabad GUESTANON No

19900318 Not Applicable Faisalabad GUESTANON No

10054629 Not Applicable Faisalabad GUESTANON No

 19701801 Not Applicable Faisalabad GUESTANON No

19701801 Not Applicable Faisalabad GUESTANON No

19902187 Not Applicable Faisalabad GUESTANON No

APP 19701801 19701801 Sent Successful Faisalabad GUESTANON No

19900318 Not Applicable Faisalabad GUESTANON No

Not Applicable Faisalabad V.HAMZAALI09 No

Not Applicable Faisalabad GUESTANON No

 Agent
Organization Escalation
Time

Default
Organization

Default
Organization

Default
Organization

Default
Organization

Default
Organization

Default
Organization

Default
Organization

Default
Organization

Default
Organization

Default
Organization

Default
Organization

Default
Organization

Default
Organization

Default
Organization

Default
Organization

Default
Organization

Default
Organization

Default
Organization

Default
Organization
Default
Organization

Default
Organization

Default
Organization

Default
Organization

Default
Organization

Default
Organization

Default
Organization
 SRs dt - 11-12-2023
Grand
Name BO SD 8-Dec 9-Dec 10-Dec
Total

Grand Total 23 1 24 2 9 13
AHMAD ALI 4 4 2 2
MUHAMMAD ABRAR 4 4 1 2 1
MUHAMMAD IMRAN IRSHAD 4 4 2 2
Azhar Ali 1 1 2 1 1
Burhan Ahmad 2 2 1 1
MUHAMMAD SHAFIQUE 2 2 1 1
Sarmad Husaain 2 2 1 1
MUHAMMAD HARIS SHEIKH 1 1 1
MUHAMMAD YOUSAF 1 1 1
SHEROZ SALEEM 1 1 1
USMAN NASEEM 1 1 1
Department SR Category Sub Customer Lead Alternate Phone
MDN # Type Sub Type
Status Rating Time Number

BO
Technical
Services Broadband NRB Gold 30

Department SR Category Sub Customer Lead Alternate Phone

MDN # Type Sub Type
Status Rating Time Number

BO
Technical
Services
Broadband NRB
IPTV not working - STB
Offline
Platinum 65

Department SR Category Sub Customer Lead Alternate Phone

MDN # Type Sub Type
Status Rating Time Number

BO
Technical
Services Broadband NRB Platinum 30

Department SR Category Sub Customer Lead Alternate Phone

MDN # Type Sub Type
Status Rating Time Number

BO
Technical
Services Broadband NRB
Slow Internet - Low Line
Parameters Silver 48
SR # Region Exchage Remarks for NRB

FTR 11JRFJRD

SR # Region Exchage Remarks for NRB

FTR 11JRFJRD HABITUAL CUSTOMER 0KB IPTV working fine ok

SR # Region Exchage Remarks for NRB

FTR 11JRFJRD

SR # Region Exchage Remarks for NRB

FTR 11JRFJRD
Umar Amir Ul Haq SB BM 0333-6654-321
Abdul Khaliq SB ABM-I 0342-7730-273
Muhammad Tufail SB ABM-II 0321-7624-487
S/No. CNIC Full Emp # NAME Skill DIVISION Exch Code
1 33100-5495228-3 10026124 MUHAMMAD SHAHID CSR DIV0013: BM JHR FA EXH0459
2 33201-1536595-1 10030553 MUSHTAQ HUSSAIN CSR DIV0013: BM JHR FA EXH0459
3 33100-9043645-9 10030654 KHALID ABBAS CSR DIV0013: BM JHR FA EXH0459
4 33100-1454799-9 10043067 MUHAMMAD ASHRAF CSR DIV0013: BM JHR FA EXH0459
5 33100-0994278-1 10054360 MUHAMMAD BOOTA CSR DIV0013: BM JHR FA EXH0459
6 33100-9618972-3 10054533 ABDUL SHAKOOR CSR DIV0013: BM JHR FA EXH0459
7 33102-7470389-7 19915133 Muhammad Faizan CPEI DIV0013: BM JHR FA EXH0459
8 33102-3346650-9 19917297 M. HARIS SHEIKH CPEI DIV0013: BM JHR FA EXH0459
9 36302-2531567-7 19999244 USMAN NASEEM CPEI DIV0013: BM JHR FA EXH0459
10 33102-3857915-1 10011758 SHEHROOZ SALEEM CPEI DIV0013: BM JHR FA EXH0459
11 33103-7436436-5 19915218 Ali Sajjad CSR, CPEI DIV0013: BM JHR FA EXH0459
12 33100-6499237-3 10043007 ZAHID HUSSAIN CSR, CPEI DIV0013: BM JHR FA EXH0459
13 33100-3222151-9 10054629 MUHAMMAD SHAFIQUE CSR, CPEI DIV0013: BM JHR FA EXH0459
14 33104-6924950-5 19911801 Azhar CSR, CPEI DIV0013: BM JHR FA EXH0459
15 33100-0762142-1 10030581 MUHAMMAD KHAN CSR DIV0013: BM JHR FA EXH0459
16 34301-1699891-5 10053867 Rana Irfan Amin CSR-II DIV0013: BM JHR FA EXH0459
1 10031481 Iqbal Hussain BB Tech DIV0013: BM JHR FA EXH0459
2 10054551 M.Attiq-UR-Rehman CSR-I DIV0013: BM JHR FA EXH0459
3 10054473 Muhammad Imran BB Tech DIV0013: BM JHR FA EXH0459
4 10043008 Akmal OMER CSR DIV0013: BM JHR FA EXH0459
5 10049762 Zafar Ahmad CSR DIV0013: BM JHR FA EXH0459
6 10054228 Allah Ditta CSR-I DIV0013: BM JHR FA EXH0459
7 10053472 Muhammad Bashir CST DIV0013: BM JHR FA EXH0459
9 10054301 Sabir Hussain Cashier DIV0013: BM JHR FA EXH0459
10 10054791 Asad Ali JOA DIV0013: BM JHR FA EXH0459
11 10054789 Muhammad Azam RO Officer DIV0013: BM JHR FA EXH0459

Jhang Road
1 33100-8981992-9 10043089 Abdul Razzaq CSR DIV0013: BM JHR FA EXH0459
2 33100-2235495-9 10054479 Yousaf CSR DIV0013: BM JHR FA EXH0459
3 33103-4929988-7 P16512 Imran Irshad CPEI DIV0013: BM JHR FA EXH0459
4 33102-3211919-3 P21127 Burhan Ahamd. (New) CSR, CPEI DIV0013: BM JHR FA EXH0459

5 33103-7603616-1 19917703 Sarmad Hussain CSR, CPEI DIV0013: BM JHR FA EXH0459

6 33100-5132287-9 19911802 Asad CSR, CPEI DIV0013: BM JHR FA EXH0459

7 P18699 Wajahat CSR, CPEI DIV0013: BM JHR FA EXH0459

8 33100-0965807-5 10053503 Maqsood Cable Jointer DIV0013: BM JHR FA EXH0459
 9 10048948 Tanvir Hussain CSR DIV0013: BM JHR FA EXH0459
10 33102-0378481-5 19918263 M.Waqas Shahid (New) CSR, CPEI DIV0013: BM JHR FA EXH0459
Air Port
1 33100-1734702-5 10054269 Zamman CSR DIV0013: BM JHR FA EXH0459
2 33100-9464574-3 10042952 Ilyas CSR DIV0013: BM JHR FA EXH0459
3 33103-6809079-1 19915136 Abrar CPEI DIV0013: BM JHR FA EXH0459
4 33103-6705100-1 12215400 Ahmad Ali CPEI DIV0013: BM JHR FA EXH0459
5 33100-5097563-9 10054536 Nadeem Cable Jointer DIV0013: BM JHR FA EXH0459
6 10034677 Maqsood Sb Technician DIV0013: BM JHR FA EXH0459
SDRC
1 33100-0902982-3 10054270 Asif Javiad CSR DIV0013: BM JHR FA EXH0459
2 33100-8620338-5 10059203 Riaz BB Tech DIV0013: BM JHR FA EXH0459

Shell Help Line 021-111-345-543

1 33100-0702528-1 19999899 MUBASHAR IQBAL CPEI DIV0013: BM JHR FA EXH0459

2 33102-4509930-1 19918438 Irfarn CSR, CPEI DIV0013: BM JHR FA EXH0459
3 33100-9113503-5 19910289 Zain Ali (NEW) CPEI DIV0013: BM JHR FA EXH0459
4 33102-4899940-1 10011601 Hafiz Umair Bashir (New) CPEI DIV0013: BM JHR FA EXH0459
5 33100-5674494-3 19911800 Yasir CSR, CPEI DIV0013: BM JHR FA EXH0459
 SIM Num Cell Number Remarks
0331-7752-334 0322-2697-786 Feild Staff
0331-7752-498 0301-7017-138 Feild Staff
0331-7752-371 0300-7202-172 Feild Staff
0331-7752-241 0345-7734-046 Feild Staff
0331-7752-238 0345-7788-497 Feild Staff
0331-7752-437 Nill Feild Staff
0331-7752-938 0323-6834-447 Feild Staff
0331-7756-599 0308-6700-197 Feild Staff
0331-7752-817 0307-2639-389 Feild Staff
0331-7766-145 0302-7299-445 Feild Staff
0331-7752-951 0332-6513-380 Feild Staff
0331-7752-304 0300-7637-787 supervisor
0331-7752-269 0300-7230-188 Feild Staff
0331-7763-470 0342-1744-752 Feild Staff
0331-7753-041 NILL Feild Staff
0321-7949-950 0342-6163-500 Feild Staff
Nill 0321-7606-494 BM Staff
Nill 0300-6684-425 BM Staff
Nill 0300-6675-723 BNCC
Nill 0300-7296-896 BNCC
Nill 0311-6680-481 CRM
Nill 0345-7805-464 CRM
Nill 0313-2646-464 MDF
NILL 0300-7943-703 OSS
NILL 0345-7836-655 RO
NILL 0333-6523-269 RO Officer

0331-7752-366 0315-1158-282 Feild Staff

0331-7752-258 0341-3365-265 Feild Staff
0331-7752-880 0323-6006-658 Feild Staff
3317760155 0337-7513708 Feild Staff 19921127
3317758941 0312-4039-639/ Feild Staff
0307-6066-034
3317758977 0306-7163-987/ Feild Staff
0348-6196-923
3317757839 0343-7661-766 Feild Staff
0331-7753-003 0333-6623-104 Cable Jointer
 3317761826 0301-6341-068 ABM-I (OA)
3317750757 0304-7752517 Feild Staff

0331-7752-988 0337-1710-875 Feild Staff

0331-7752-377 0344-7644-665 Feild Staff
0331-7752-849 0337-1710-664 Feild Staff
0331-7752-870 0300-6670-991 Feild Staff
NILL 0332-0605-631 Cable Jointer
NILL 0300-2792-573 supervisor

0331-7752-203 0300-7207-683 Feild Staff

0331-7752-973 0333-6574-273 Feild Staff

0331-7752-842 0322-6348-070 Feild Staff Transfer GMD

0312-7432-736 0307-6030-733 Feild Staff Transfer GMD
0331-7753-906 0345-7713-559 Feild Staff Transfer
0300-5551-580 0333-5695424 Feild Staff Leave Department
0331-8230-939 0303-7336-770 Feild Staff Transfer PCX
 Pending Faults
CSR/CPEI NAME Cell No/Vfone
Total SRs
SAJJAD AHMED 3007221946
MUHAMMAD YOUSAF 3006613565 0341-3365265
IKHLAQ AHMED 418020417
MUHAMMAD ASIF (SDR) 3007207683
ABDUL GHAFOOR(SDR) 3007909359
MUHAMMAD ZAMAN(A/P) 3371710875
MUHAMMAD ILLYAS(A/P) 3447644665
MUHAMMAD RAMZAN (A/P) 3007986179
ALI SAJJAD (A/P) 3326513380
AHMED (CPEI) 3006670991
ABRAR (CPEI) 3371710664
YASIR (CPEI) 3447766273
IMRAN (CPEI) 3236006658
HASEEB (CPEI) 3331929483
MUSHTAQ HUSSAIN 3017017138
MUHAMMAD QAISER 3226095672
HAROON RASHEED 3226045021
MUHAMMAD BOOTA 3457788497
SHAKOOR 414015952
SHAFIQUE 3007230188
KHALID ABBASS 3007202172
MUHAMMAD ADNAN (CPEI) 3216611684
SHEHROOZ SALEEM (CPEI) 3027299445
MUBASHER (CPEI) 3216605013
FAIZAN (CPEI) 3236834447
USMAN (CPEI) 3072639389
Grand Total

NAME SIM Num Emp #

Ahmad Ali 3317752870 P15400
Ali Sajjad 3317752951 P15218
Faizan 3317752938 P15133
Haseeb Ahsen 3317752825 HTP862

Ibrar 3317752849 P15136

Imran Irshad 3317752880 P16512

Mubasher Iqbal 3317752842 HTP899

Usman Nasim 3317752817 HTP244
Zain-ul-Abideen 3317752868 HTP950
ABDUL GHAFOOR 3317752357 10043006

ABDUL SHAKOOR 3317752437 10054533

AKHLAQ AHMAD 3317752519 10049575

ASHRAF 3317752241 10043067
ASIF JAVAID 3317752203 10054270
BOOTA 3317752238 10054360
HAROON RASHEED 3317752252 10031322
KAHDIM 3317752334 10054699

ILYAS 3317752377 10042952

KHALID ABBAS 3317752371 10030654

MAQSOOD AHMED 3317753003 10053503
MUHAMMAD KHAN 3317753041 10030581
MUSHTAQ HUSSAIN 3317752498 10030553
QASIR MAQSOOD 3317752274 10054698
RAMZAN 3317752287 10043104
RAZZAQ 3317752366 10043089
RIAZ 3317752973 10059203
SAEED 3317752994 10053525
SAJJAD AHMAD 3317752354 10053480
SHAFIQUE 3317752269 10054629
YOUSAF 3317752258 10054479
ZAHID HUSSAIN 3317752304 10043007
ZAMAN 3317752988 10054269
Pending Faults 0333-6525759 BM Abdul Sattar Aliv SB
>24 >48 >72

0324-7712101 Awais 0331-7752698 Awais

0312-4039639 Sarmad Hussain(Team A) 0307-6066034 Sarmad
0301-6000-757 Zain
0333-1929468 Zain

0331-6992838 ABM Hussan Muhammad

0333-8370250 Ikhlaq
0308-7191372 Sarmad Ahsan (Team B)
0333-6574273 Riaz 0333-192929493 Ahmad
0333-1929492 Abrar

0333-1929483 Haseeb

0308-7054032 Boota
0322-6273100 Shahid /0322-2697786 0331-7752334 Shahid

311-6663374 Ihsan 333-6525969 Imtiaz

0333-1929482 Sheroz 16,300
0333-1929489 Mubasher 3000
0333-1929491 Faizan 0333-1929486 Adnan 2800
0333-1929490-Usman 1700
2280
26,080
CNIC Full 0300-7971582 Shehzad Asghar
33103-6705100-1
33103-7436436-5 0331-7752967/Shakeel
33102-7470389-7
33100-6594183-5 0321-7606494/Iqbal Sb
33103-6809079-1

33103-4929988-7

33100-0702528-1 0308-6700197/ Haris

36302-2531567-7
33100-5461615-5 0300-9656997 Saeed Gujjar
33100-8791154-3
33100-9618972-3
33303-2428920-3 0331-7752241 Ashraf
33100-1454799-9
33100-0902982-3 041-2691420 GMD Testing
33100-0994278-1 041-2591124 GMD Testing
33100-1856043-3 041-2694786 GMD ABM
33100-7649315-1 0336-6531955 Zeeshan
33100-9464574-3 0313-2692700 Shabeer SB GMD
33100-9043645-9 0301-6341068/Taveer
33100-0965807-5
33100-0762142-1 0321-7610051/Syed Nawazsh Ali
33201-1536595-1
33100-3769160-1
33100-5919014-5 0324-7264410 Qasir
33100-8981992-9
33100-8620338-5
33100-0444650-5 0342-7730273 ABM-II Abdul Kkaliq SB
33100-7818855-9 0342-1744752/Azhar
33100-3222151-9 0303-7336770/yasir
33100-2235495-9 0312-7432736/Irfan
33100-6499237-3 0348-6196923 / Asad
33100-1734702-5 0316-7442367 / Naeem Abbas 0304-4111080/Tranee Haris
 RANGE

JHR
2650000 2659999 10,000
2500000 2500299 300
2573000 2573999 1000
2550000 2554999 5000
ONU/MSAG JHR 16,300
2432000 2432399 MASG C-102 NAZAM ABAD 400
2436000 2436432 MSAG C-127 JUJ WALA 400
2415600 2415999 ONU-01 400
2411200 2411599 ONU-02 400
2410800 2411199 ONU-04 400
2410600 2410799 ONU-05 200
2410400 2410599 ONU-07 200
2410000 2410399 ONU-08 400
2440000 2440199 MSAG C-104 QASIM ABAD 200
AIR PORT 3000
2577000 2577999 1000
2578000 2578999 1000
2517000 2517799 800
ONU/MSAG APT 2800
2414000 2414399 APT ONU-01 400
2414400 2414799 APT ONU-02 400
11JRFJRD 2414800 2415199 APT ONU-03 400
11JRFJRD 2418400 2418799 APT ONU-04 400
11APTJRD 2413800 2413899 APT ONU-05 100
11APTJRD SADHAR 1700
11SDRJRD 2558000 2558999 1000
2518000 2518999 1000
2519000 2519279 280
2280
NO NAME REMARKS
1 Ali Sajjad
2 Asad
3 Asif
4 Boota
5 Burhan
6 Ilyas
7 Irfan
8 Khalid
9 M.Razzaq
10 Mushtaq
11 sarmad
12 Shafique
13 Shahid
14 Shakoor
15 Waqas
16 Yousaf
17 Zamman
18 Abrar
19 Ahmad Ali
20 Azhar
21 Fizan
22 Haris
23 Imran
24 Riaz
25 Sheroz
26 Usman