MS D365 CRM Technical Solutions Architect, Manager

Job Category: Microsoft Consulting

Level: Manager
Specialty/Competency: Microsoft
Industry/Sector: CM X-Sector
Job Type: Regular
Time Type: Full time
Travel Requirements: Up to 60%
Job ID: 208625WD
Location(s): Major Cities Across the US

Job Requirements and Preferences:

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from
strategy to execution. PwC Professional skills and responsibilities for this management level include but are not
limited to:
• Use feedback and reflection to develop self-awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

Basic Qualifications:
Minimum Degree Required: Bachelor’s degree
Minimum Years of Experience: 8 year(s)
Required Knowledge and Skills: Demonstrates proven extensive knowledge and technical abilities in Dynamics CRM
(D365, 2013, 2011 or 4.0 systems/core, external components and architecture), as well as other Microsoft solution
offerings.

Preferred Qualifications:
Certification(s) Preferred: Certification in Dynamics CRM, Dynamics 365 Sales, Marketing, Dynamics CRM
(D365/2013/2011)

Preferred Knowledge/Skills:
Demonstrates extensive abilities and/or a proven record of success in leading efforts to understand, assess, consult,
design, implement and train on Microsoft Dynamics CRM applications-based solutions, which include the following
areas:
• Interacting with prospects and clients to understand CRM requirements across Sales, Services, Marketing and
Support;
• Successfully demonstrating Microsoft Dynamics CRM solution capabilities to the client and provide them with
examples to ascertain business requirements;
• Advising on complex MS Dynamics CRM business cases and propose solutions based on Microsoft Dynamics
CRM, 3rd parties and customizations;
• Creating fit and gap analysis to assess how well the solution meets requirements and assess whether
requirements are complete and comprehensive using fit and gap analysis templates for CRM;
• Leading and delivering through the lifecycle of a Dynamics CRM Solution Implementation through the Assessing,
Designing, Developing, Deploying and Operationalizing stages;
• Proving industry leading practices and guidance through each of the stages to optimize cost and delivering a
highly efficient and performing solution;
• Supporting in-solution design with industry leading practices to address client interface and performance
requirements and design for integration with external systems and business processes through adapters,
accelerators and 3rd party tools;
• Identifying creative workarounds to meet requirements with or without the development of custom code;
• Customizing and implementing Microsoft Dynamics CRM, migrating data from external systems, conducting and
supporting solution testing, assisting with functional, system and user acceptance testing, and conducting and
supporting user and administrator training;
• Being able to design and integrate business processes and data flows between CRM applications and other
applications, such as back office/ERP/Office 365/other Line Of Business applications; and,
• Assisting sales and presales teams to prepare proposals, participate in client presentations and support business
development and the sale of professional services when necessary.
• Demonstrates extensive abilities and/or a proven record of success in CRM solution, with Vertical Industry
specialization Successful implementation of large, packaged CRM applications (Microsoft Dynamics CRM, Siebel,
SAP CRM, Oracle CRM, SalesForce.com, SalesLogix, or Pivotal).
• Demonstrates extensive abilities and/or a proven record of success in utilizing Microsoft Dynamics CRM in an
architect/technical capacity, which includes the following areas:
o Performing key contributions to the lifecycle stages of a Dynamics CRM Solution (Assessment, Design,
Development, Deployment, Testing, Operations and Diagnostics), leveraging CRM 2013/2011/CRM 4.0 and
CRM Capabilities;
o Utilizing Microsoft BI suite, MS SQL Server and SSRS reporting services to manage the reporting lifecycle
(Report Design, Creation, Publishing, Subscription, Alerts);
o Being able to develop custom CRM forms, screens, views, workflows and reports using the product as well as
the SDK and Developer Toolkits;
o Being able to carry out data migration and integration mappings using SQL Integration Services, Scribe or
Web Services, middleware such as WCF or BizTalk Server; and,
o Leveraging Microsoft Platform and supporting programming languages C#, ASP.NET, DHTML, CSS, HTML5,
JavaScript, AJAX, Silverlight and experience with Microsoft Outlook and Office 365 preferred.