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NATIONAL COMPETENCY STANDARDS

FOR

Occupational Safety and Health Sector


(Competency Standard Code: N85T003)

National Diploma Courses

NVQ Level 5 & 6

Validated by
National Apprentice and Industrial Training Authority
971, Sri Jayewardenapura Mawatha
Welikada
Rajagiriya

Endorsed by
Tertiary and Vocational Education Commission
Nipunatha Piyasa, 354/2, Elvitigala Mawatha,
Colombo 5.

Sponsored by
National Institute of Occupational Safety and Health
No.97, Jawatta Rd, Colombo 05.

Ministry of Skills Development & Vocational Training


Sri Lanka
COPYRIGHT

All rights reserved. No part of this publication may be reproduced, stored in a retrieval
system or transmitted in any form or by any means-electronic, mechanical, photo copying,
recording or otherwise without the prior permission of the TVEC.

Copyright © 2016 TVEC

Endorsement of first document 2016

Next Revision 2019

Developed by

National Apprentice and Industrial Training Authority


971, Sri Jayewardenapura Mawatha
Welikada
Rajagiriya

Published by

Tertiary and Vocational Education Commission


Nipunatha Piyasa, 354/2, Elvitigala Mawatha,
Narahenpita, Colombo 5, Sri Lanka.
Tel: +94(0) 115849291
Fax: +94(0) 112555007
E-mail: info@tvec.gov.lk
Web: http://www.tvec.gov.lk

Directed by

Ministry Skills Development & Vocational Training

i
PREFACE
The Ministry of Youth Affairs and Skills Development
National Competency Standards (NCS) are essential elements for the implementation of a
unified Technical, Vocational Education and Training (TVET) System for Sri Lanka and form
the basis for the National Vocational Qualifications (NVQ) Framework of Sri Lanka, which
provides for the award of nationally recognized qualifications. National Competency
Standards are developed in consultation with industry and are designed using a nationally
agreed specific format to maintain uniformity and consistency.

National Competency Standards specify the level of performance of a competent employee


and the various contexts in which work may take place. National Competency Standards
provide guidelines to assessors and employers regarding the knowledge, skills and attitudes
to be demonstrated by candidates seeking formal recognition for the competencies acquired
through training or work experience.

National Competency Standards;

 focus on what is expected of an employee in the workplace rather than on the


learning process;
 stress upon the ability to transfer and apply knowledge and skills to new situations
and environments;
 emphasis upon outcomes and upon the application of knowledge and skills, not just
the specification of knowledge and skills;
 are concerned with what people are able to do and the ability to perform a task in a
range of contexts; and
 Include all aspects of workplace performance and not only narrow task skills.

National Competency Standards serve a number of purposes including provision of


guidelines to;

 curriculum developers about the knowledge, skills and attitudes to be included in the
curriculum;
 competency based assessors about the knowledge, skills and attitudes to be
demonstrated by candidates; and
 Industry about job functions, which in turn can be used for the development of job
descriptions, performance appraisal systems etc.

National Apprentice and Industrial Training Authority (NAITA) is the lead organization for
the development of National Competency Standards which have been validated by the
industry representatives of the National Industrial Training Advisory Committee (NITAC).
The standards so developed are endorsed by the Tertiary and Vocational Education
Commission (TVEC) as National Documents.

Dr.A.U.C.Athukorala Mrs.Malkanthi Jayawardena


Chairman Director General
National Apprentice and Industrial Training Tertiary and Vocational Education
Authority Commission

ii
National Competency Standards

for NVQ Levels 5 & 6 National Diploma Courses in Occupational


Safety and Health Sector

Overall Direction

Dr.A.U.C Athukorala
Chairman, National Apprentice & Industrial Training Authority

Mr. J.C.K. Basnayake


Director General, National Apprentice & Industrial Training Authority

Mrs.Malkanthi Jayawardena
Director General, Tertiary & Vocational Education Commission

Development Group

Dr.N.C. Amarasinghe, Director General, National Institute of Occupational Safety and


Health, No 97, Jawatta Rd,Colombo 05.

Mr.Gayan Fernando, Head of Health and Safety, Holcim Lanka Ltd, No.413, R.A.De Mel
Mawatha, Colombo 03.

Mr.Sarath Chandrasiri, Health and Safety Consultant, Holcim Lanka Ltd, No.413,
R.A.De Mel Mawatha, Colombo 03.

Mr.H.T.Rohan P. Wijesooriya, Group Safety Manager, Brandix Lanka Limited, No.25,


Rheinland Place. Colombo 03.

Mr.Rienzi Kolitha Sri Nissanka, General Manager, Fire & Projects (Pvt) Ltd, No.32, Horton
Place, Colombo 07.

Mrs. Chandani Kahandawala, Health and Safety Manager (Management Systems), Holcim
Lanka Ltd, No.413, R.A.De Mel Mawatha, Colombo 03.

Mr.H.D.P. Manjula Hettiarachchi, Management Representative, Colombo Dockyard PLC,


P.O Box.906, Colombo 15.

Mr.D.M.H.S. Dissanayake, Research Engineer, Industrial Technology Institute,


Environmental Technology Section, 120/4A, Vidya Mawatha, Colombo 07.

Mr.V.M. Karunarathna, Former Deputy Commissioner of Labour (Technical) and Chief


Factory Inspecting Engineer, No.67, Gangodawila, Nugegoda.

Mr.J.S.M.Jayasooriya, Former Head, Industrial Relations, Health and Safety and


Sustainability, Finlays Colombo PLC

Mrs. G.H.R.S.E. Silva, District Factory inspecting Engineer, Department of Labour, Jawatta
Rd, Colombo 05.

Mr.Jayaweera Madigasekera, Fire Safety Consultant, Fire Safe Consultant’s, No.33, 1st
Cross Street, Pagoda, Nugegoda.

iii
National Industrial Training Advisory Committee

Dr.N.C. Amarasinghe, Director General, National Institute of Occupational Safety and


Health, No 97, Jawatta Rd,Colombo 05.

Mr.Gayan Fernando, Head of Health and Safety, Holcim Lanka Ltd, No.413, R.A.De Mel
Mawatha, Colombo 03.

Mr.Rienzi Kolitha Sri Nissanka, General Manager, Fire & Projects (Pvt) Ltd, No.32, Horton
Place, Colombo 07.

Mrs. Chandani Kahandawala, Health and Safety Manager (Management Systems), Holcim
Lanka Ltd, No.413, R.A.De Mel Mawatha, Colombo 03.

Dr.K.A.P Kiriella, Team Physician, Institute of Sports Medicine, Metland Padesa, Colombo
07.

Mr.Tharindu Dushyantha, Head of Clinical Skills Department, International Institute of


Negombo Colombo Main Rd, Walisara.

Mrs. G.H.R.S.E. Silva, District Factory inspecting Engineer, Department of Labour, Jawatta
Rd, Colombo 05.

Mr.S.U.K Rubasinghe, Director (NVQ), TVEC, Nipunatha Piyasa, Narahenpita, Colombo 05.

Ms.S.G Nambuwasam, Lecturer, University of Vocational Technology, Kadawala Rd,


Rathmalana.

Mr.P.N.K.Dias, Director (Quality) National Apprentice & Industrial Training Authority

Mrs.Theja Malkanthi, Training Officer, SSCD, National Apprentice & Industrial Training
Authority

Mrs.K.H Nisansala, Inspector, SSCD, National Apprentice & Industrial Training Authority

Facilitation

Mrs.Theja Malkanthi
Training Officer, SSCD, National Apprentice & Industrial Training Authority

Cordination

Mrs.K.H Nisansala
Inspector, SSCD, National Apprentice & Industrial Training Authority

Review & Editing

Mrs. Chandani Kahandawala, Health and Safety Manager (Management Systems), Holcim
Lanka Ltd, No.413, R.A.De Mel Mawatha, Colombo 03.

iv
NATIONAL COMPETENCY STANDARDS
for
Occupational Safety and Health Sector

NVQ LEVEL 5 & 6


(Competency Standard Code: N85T003)

List of Units

Core Technical Competencies Unit Code Credits Unit Page


Level
1. Develop occupational safety and health N85T003U01 04 5 2
policies and objectives
2. Ensure competencies and allocate N85T003U02 04 5 6
resources to achieve OSH objectives of
the organization
3. Implement safety action plan / safety N85T003U03 08 5 9
management programme for the relevant
organization
4. Implement safe work environment N85T003U04 08 5 13

5. Manage risks N85T003U05 10 5 16

6. Develop OSH related documents N85T003U06 04 5 20

7. Study & follow relevant legislation N85T003U08 08 5 24

8. Manage accidents/incidents/industrial N85T003U09 06 5 27


diseases in the work place
9. Monitor OSH management system N85T003U07 20 6 43

10. Create an OSH culture in the organization N85T003U10 34 6 47


with stakeholder engagement
Employability Competencies
11. Manage Workplace Information EMP 01 03 05 32
12. Manage Workplace Communication EMP 02 02 04 36
13. Plan Work to be Performed in the EMP 03 03 05 39
Workplace
14. Solve problems / make decisions EMP 04 02 06 53
15. Provide leadership& facilitate work teams EMP 05 02 05 56
16. Facilitate the establishment and EMP 06 02 06 59
maintenance of a learning culture in the
workplace

v
NATIONAL COMPETENCY STANDARDS
FOR

Occupational Safety and Health Sector


Competency Standard Code No : N85T003
NATIONAL DIPLOMA IN OCCUPATIONAL SAFETY AND HEALTH SECTOR

AT NVQ LEVEL 05

1. Endorsed in: 2. Revision due:

3. Qualification code: N85T003Q1L5


4. Purpose of the This qualification is for persons working or planning to
qualification work in the Occupational Health and Safety sector.
Persons with this qualification should have sound
theoretical knowledge and competencies to perform
work at managerial level with a career path from middle
managers to higher managers in the Occupational
Health and Safety sector.
5. Prerequisite NVQ Level 4 in an occupation related to Occupational
Health and Safety Sector.
1) Occupational Health and Safety Officer
2) Fireman
3) Life Guard

6. Credit requirement Minimum 60 credits required to full fill NVQ level 5


diploma.
One (1) credit is equivalent to 25 Notional Learning
Hours.
Credits included in this qualification are given below;

Core Competency Units 52 Credits


Employability Units 08 Credits
(Details are given in the section 9)

vi
7. Accreditation This Qualification should be offered in compliance with
requirements the accreditation and quality assurance requirements of
the TVEC as stipulated in the NVQ operational manual
and TVEC guidelines for accreditation including
following conditions.

(I) Three (3) months of structured on the job training


on completion of learning for credits specified in
section 6

8. Transition Course developers will work as assessors until qualified


arrangements assessors are trained by UNIVOTEC and registered and
licensed by TVEC.

9. List of Units
Core technical competency unit Unit Code Credits Unit Page
Level
Develop occupational safety and health policies N85T003U01 04 5 2
and objectives
Ensure competencies and resources to achieve N85T003U02 04 5 6
OSH objectives of the organization
Implement safety action plan / safety N85T003U03 08 5 9
management programme for the relevant
organization
Implement safe work environment N85T003U04 08 5 13

Manage risks N85T003U05 10 5 16

Develop OSH related documents N85T003U06 04 5 20

Study & follow relevant legislation N85T003U08 08 5 24

Manage accidents/incidents/industrial diseases N85T003U09 06 5 27


in the work place

Employability Competencies
Manage workplace information EMP 01 03 05 32

Manage workplace communication EMP 02 02 04 36

Plan Work to be performed in the workplace EMP 03 03 05 39

vii
NATIONAL COMPETENCY STANDARDS
FOR

Occupational Safety and Health Sector


Competency Standard Code No : N85T003
NATIONAL DIPLOMA IN OCCUPATIONAL SAFETY AND HEALTH SECTOR

AT NVQ LEVEL 06

1. Endorsed in: 2. Revision due:

3. Qualification code: N85T003Q2L6


4. Purpose of the This qualification is for persons working or planning to
qualification work in the Occupational Health and Safety sector.
Persons with this qualification should have sound
theoretical knowledge and competencies to perform
work at managerial level with a career path from middle
managers to higher managers in the Occupational
Health and Safety sector.
5. Prerequisite NVQ Level 5 in an occupation related to Occupational
Health and Safety Sector.

6. Credit requirement Minimum 120 credits required to full fill NVQ level 6
diploma.
One (1) credit is equivalent to 25 Notional Learning
Hours.
Credits included in this qualification are given below;

Core Competency Units 106 Credits


Employability Units 14 Credits
(Details are given in the section 9)

7. Accreditation This Qualification should be offered in compliance with


requirements the accreditation and quality assurance requirements of
the TVEC as stipulated in the NVQ operational manual
and TVEC guidelines for accreditation including
following conditions.

(II) Three (3) months of structured on the job


training on completion of learning for credits
specified in section 6

8. Transition Course developers will work as assessors until


arrangements qualified assessors are trained by UNIVOTEC and
registered and licensed by TVEC.

vii
9. List of Units

Core technical competency unit Unit Code Credits Unit Page


Level
Monitor OSH management system N85T003U07 20 06 43

Create an OSH culture in the organization N85T003U10 34 06 47


with stakeholder engagement
Employability Competencies

Solve problems / make decisions EMP 04 02 06 53

Provide leadership & facilitate work teams EMP 05 02 05 56

Facilitate the establishment and EMP 06 02 06 59


maintenance of a learning culture in the
workplace

viii
OCCUPATIONAL SAFETY AND HEALTH
SECTOR

NVQ Level 5
Core Technical Competencies

1
Develop occupational safety and health policies and objectives
UNIT TITLE
05 04
LEVEL CREDITS

DESCRIPTOR This unit covers the competencies required to develop Occupational


Safety and Health policies, objectives and targets considering to the
organizational context
N85T003U01
UNIT CODE

ELEMENTS OF PERFORMANCE CRITERIA


COMPETENCE
1. Identify legal, 1.1 Information collected for applicable legal and
statutory statutory requirements
requirements and
guidelines 1.2 Collected information compiled

1.3 Applicable industrial codes , act, practices and


standards updated according to changes of legal and
other requirements

2. Evaluate the 2.1 Situational analysis carried out based on


competency and organizational context
capacity to manage
the risk in the 2.2 Focus group discussions performed
industry
2.3 Outcome of the evaluation documented as a policy
draft

3. Prepare policy 3.1 Drafted policy document presented to higher


documents management

3.2 Management commitment and suggestions obtained

3.3 Drafted policy document revised based on


management suggestions and final approval obtained

3.4 Occupational Safety and Health policies (OSH) policy


/ policies finalized as per organizational procedures

4. Develop specific 4.1 Objectives derived from the OSH policy / risk map
objectives, roles and
responsibilities 4.2 Targets set according to the derived objectives during
management reviews

4.3 Roles and responsibilities to achieve set targets and


objectives documented and communicated to the
relevant stakeholders

2
RANGE STATEMENT
Work connected to this unit may take place in institute & work place (Factories and
Premises)

Elaboration of terms in performance criteria


 Information may include Factories Ordinance – No 45 of 1942 as last amended by
Act No. 19 of 2002, National Environmental Act, IET regulations, NIOSH Act., Fire,
First aid etc.

 Situational analysis may include Industrial risks, resource involvement (Human ,


Financial and Technical) and other requirements to implement the policy

 Focus group may include all interested parties

The following tools, equipment & material are included within this unit.
 Computer and accessories
 Stationaries
 Communication equipment

The performance of this unit is expected to be carried out according to the following
documents & standards

 National Occupational Safety and Health Policy, June 2014, Sri Lanka
 Labour code of Sri Lanka
 Factories Ordinance – No 45 of 1942 as last amended by Act No. 19 of 2002
 Occupational Health and Safety Assessment Series (latest revision of OHSAS)
 Policy and procedure of the organization

ASSESSMENT GUIDE

Forms of assessment
Continuous assessment and holistic assessment are suitable to assess the competencies
with regard to this unit.

Assessment context

This unit may be assessed on the job, off the job or a combination of both, demonstrated by
an individual working alone. This unit may be assessed at a training centre.

Critical aspects

 Identify legal and other requirements


 Conduct risk mapping
 Carry out situational analysis

3
Assessment conditions

The candidate will be provided with all tools, equipment, material and documentation
required as outlined within this unit.

The candidate will be permitted to refer the following documents

- Relevant design procedures


- Relevant product specifications
- Relevant manuals, standards and reference material
- Relevant statutory documents

The candidate will be required to

- Orally or by other methods of communication, answer questions asked by


the assessor
- Identify superiors who can be approached for the collection of
competency evidence where appropriate
- Present evidence of credit for any off – job training related to this unit

The assessor must be satisfied that the candidate can competently and consistently perform
all elements of the unit as specified by the criteria and that he / she possesses the required
underpinning knowledge.

Special Notes
During the assessment the candidate will
- Demonstrate safe work practices at all times
- Communicate information about processes, events or tasks being
undertaken to ensure a safe and efficient working environment
- Take responsibility for the quality of his / her own work
- Plan tasks and review task requirements as appropriate
- Relate to all stakeholders according to accepted company conventions
- Perform all tasks in accordance with standard operating procedures
- Use accepted techniques, practices and processes in line with workplace
procedures
- Identify needs for outsourcing

Tasks involved will be completed within reasonable timeframes related to typical work place
activities.

Resources required for assessment:


These include material, tools, equipment and machines listed within this unit

UNDERPINNING KNOWLEDGE UNDERPINNING SKILLS


 Occupational Safety and Health  Hazard identification and risk
 National Occupational Safety and assessment skills
Health Policy  Read and understand different types
 International Occupational Safety and of reports (Accident reports,
Health related guidelines Statistical reports, Evaluation reports,
 Relevant legal and statutory Audit reports etc.)

4
requirements  Computer literacy and presentation
 Ability to interpret relevant reports skills
 Basic knowledge about the relevant  Interpersonal skills
industry  Handling information
 Relevant organizational structure  Language proficiency
 Background information in relevant  Report writing and presentation
industry  Communication and convincing skills
 Engineering and operational  Management skills
knowledge about machineries used in  Decision making skills
industry  Interpretation of demographic
 Basic knowledge about statistics statistics on health
 Environmental impacts on health and  Analytical skills
safety  Negotiation skills
 Accidents/incidents/near misses and
occupational diseases
 Material Safety Data Sheets / Safety
Data Sheets (MSDS/ SDS)
 Hazards identification and risk
managements
 Psycho social impacts

5
Ensure competencies and allocate resources to achieve OSH
UNIT TITLE objectives of the organization
05 04
LEVEL CREDITS

DESCRIPTOR This unit covers the development of competencies and allocation of


resources required to ensure achieving OSH objectives of the different
levels of the organization
N85T003U02
UNIT CODE

ELEMENTS OF PERFORMANCE CRITERIA


COMPETENCE
1. Identify 1.1 Occupational Safety and Health policies (OSH)
competencies and objectives, situation analysis, training need analysis
resources to achieve and safety action plan studied
OSH objectives
1.2 Required competencies and resources in performing
different organizational tasks identified

1.3 Training matrix and resource plan developed and


approval obtained

2. Facilitate training 2.1 Resources / information identified and collected to


matrix and resource execute the training matrix and resource plan
plan
2.2 Periodic training and awareness programmes
organized

2.3 Periodic training and awareness programmes


conducted (If any)

2.4 Periodic review of resource mobilization performed

3. Ensure achievement 3.1 Feedback of training programme evaluated


of desired
competencies and 3.2 Availability of resources ensured as per the resource
availability of plan
resources
3.3 Training matrix and resource plan revised (if required)

RANGE STATEMENT
Work connected to this unit may take place in institute and workplace.

The following tools, equipment & material are included within this unit.

 Computer with accessories


 Stationary

6
 Camera
 Communication equipment
 Training Material

The performance of this unit is expected to be carried out according to the following
documents & standards

 The National Occupational Safety and Health Policy, June 2014, Sri Lanka
 Factories Ordinance – No 45 of 1942 as last amended by Act No. 19 of 2002
 Labour code of Sri Lanka
 Occupational Health and Safety Assessment Series (latest revision of OHSAS)
 Policy and procedure of the organization

ASSESSMENT GUIDE

Forms of assessment
Continuous assessment and holistic assessment are suitable to assess the competencies
with regard to this unit.

Assessment context

This unit may be assessed on the job, off the job or a combination of both, demonstrated by
an individual working alone. This unit may be assessed at a training centre.

Critical aspects

 Understand organization policy


 Identify training needs and resource requirements

Assessment conditions
The candidate will be provided with all tools, equipment, material and documentation
required as outlined within this unit.

The candidate will be permitted to refer the following documents

- Relevant design procedures


- Relevant product specifications
- Relevant manuals, standards and reference material
- Relevant statutory documents

The candidate will be required to

- Orally or by other methods of communication, answer questions asked by


the assessor
- Identify superiors who can be approached for the collection of
competency evidence where appropriate
- Present evidence of credit for any off – job training related to this unit

The assessor must be satisfied that the candidate can competently and consistently perform
all elements of the unit as specified by the criteria and that he / she possesses the required
underpinning knowledge.

7
Special Notes

During the assessment the candidate will


- Demonstrate safe work practices at all times
- Communicate information about processes, events or tasks being
undertaken to ensure a safe and efficient working environment
- Take responsibility for the quality of his / her own work
- Plan tasks and review task requirements as appropriate
- Relate to all stakeholders according to accepted company conventions
- Perform all tasks in accordance with standard operating procedures
- Use accepted techniques, practices and processes in line with workplace
procedures
- Identify needs for outsourcing

Tasks involved will be completed within reasonable timeframes related to typical work place
activities.

Resources required for assessment:


These include material, tools, equipment and machines listed within this unit

UNDERPINNING KNOWLEDGE UNDERPINNING SKILLS


 OSH policy, objectives and action  Situation analysis
plan  Gap analysis
 Training need analysis techniques  Development of training matrix and
 Training matrix resource plan
 Resource planning  Ability to interpret relevant reports
 Procurement procedures  Computer literacy and presentation
 Basic knowledge about the relevant skills
industry  Interpersonal skills
 Relevant organizational structure  Handling information
 Background information in relevant  Language proficiency
industry  Report writing and presentation
 Basic knowledge about statistics  Communication and convincing skills
 Environmental impacts on health and  Management skills
safety  Decision making skills
 Accidents/incidents/near misses and  Interpretation of demographic
occupational diseases statistics on health
 Hazards identification and risk  Analytical skills
managements
 Communication protocol
 Psycho social impacts
 Information collection techniques

8
UNIT TITLE Implement safety action plan / safety management programme for
the relevant organization
05 08
LEVEL CREDITS

DESCRIPTOR This unit covers the competencies required to develop safety action plan /
programme to achieve OSH objectives and targets of the relevant
organization
N85T003U03
UNIT CODE

ELEMENTS OF PERFORMANCE CRITERIA


COMPETENCE
1. Plan safe work 1.1 Occupational Safety and Health policies (OSH)
environment through information gathered through relevant methods
identifying risks
1.2 Data analyzed and hazards & risks identified using
appropriate risk assessment methods

1.3 Document prepared for risks and mitigation measures


as per standard and guidelines

1.4 Risks prioritized and suitable mitigation measures


identified

1.5 Implementation strategy for mitigation measures


developed

1.6 Approval obtained from higher authority

2. Develop appropriate 2.1 Specific tasks / activities identified for different


safety management categories of employees
programme for each
identified objectives 2.2 Activities, responsibilities, resources, time targets and
deliverables assigned to each management
programme

2.3 Management programme documented according to


the organizational standards

2.4 Management programme communicated to the


relevant stakeholders

3. Ensure execution of 3.1 Implementation of action plan ensured by providing


the developed action necessary guidance
plan
3.2 Necessary facilities coordinated as required

9
4. Monitor the 4.1 Progress monitoring mechanism developed and
effectiveness of the implemented
management
programme 4.2 Gap identified and communicated to relevant
stakeholders

4.3 Corrective actions proposed in consultation with


relevant stakeholders

4.4 Progress monitoring report presented to the higher


management

RANGE STATEMENT
Work connected to this unit may take place in institute and work place

Elaboration of terms in performance criteria

 Relevant methods may include check list, questioners, walkthrough audits,


interviews with stakeholders, observations, monitoring and measurements

 Implementation strategy may include identify resources, allocate responsibilities to


different employee categories

The following tools, equipment & material are included within this unit.

 Computer and accessories


 Stationaries
 Communication equipment

The performance of this unit is expected to be carried out according to the following
documents & standards

 The National Occupational Safety and Health Policy, June 2014, Sri Lanka
 Factories Ordinance – No 45 of 1942 as last amended by Act No. 19 of 2002
 Labour code of Sri Lanka
 Occupational Health and Safety Assessment Series (latest revision of OHSAS)
 Policy and procedure of the organization

ASSESSMENT GUIDE

Forms of assessment
Continuous assessment and holistic assessment are suitable to assess the competencies
with regard to this unit.

10
Assessment context

This unit may be assessed on the job, off the job or a combination of both, demonstrated by
an individual working alone. This unit may be assessed at a training centre.

Critical aspects

 Identify tasks / activities for different employment categories


 Identify monitoring mechanism
 Communicate the management programme

Assessment conditions
The candidate will be provided with all tools, equipment, material and documentation
required as outlined within this unit.

The candidate will be permitted to refer the following documents

- Relevant design procedures


- Relevant product specifications
- Relevant manuals, standards and reference material
- Relevant statutory documents

The candidate will be required to

- Orally or by other methods of communication, answer questions asked by


the assessor
- Identify superiors who can be approached for the collection of
competency evidence where appropriate
- Present evidence of credit for any off – job training related to this unit

The assessor must be satisfied that the candidate can competently and consistently perform
all elements of the unit as specified by the criteria and that he / she possesses the required
underpinning knowledge.

Special Notes
During the assessment the candidate will
- Demonstrate safe work practices at all times
- Communicate information about processes, events or tasks being
undertaken to ensure a safe and efficient working environment
- Take responsibility for the quality of his / her own work
- Plan tasks and review task requirements as appropriate
- Relate to all stakeholders according to accepted company conventions
- Perform all tasks in accordance with standard operating procedures
- Use accepted techniques, practices and processes in line with workplace
procedures
- Identify needs for outsourcing

Tasks involved will be completed within reasonable timeframes related to typical work place
activities.

Resources required for assessment:


These include material, tools, equipment and machines listed within this unit

11
UNDERPINNING KNOWLEDGE UNDERPINNING SKILLS
 Occupational Safety and Health  Hazard identification and risk
 International Occupational Safety and assessment skills
Health related standards and  Read and understand different types
guidelines of reports (Accident reports,
 Relevant legal and statutory Statistical reports, Evaluation reports,
requirements Audit reports etc.)
 Ability to interpret relevant reports  Computer literacy and presentation
 Basic knowledge about the relevant skills
industry  Interpersonal skills
 Relevant organizational structure  Handling information
 Background information in relevant  Language proficiency
industry  Report writing and presentation
 Engineering and operational  Communication and convincing skills
knowledge about machineries /  Management skills
equipment used in work place  Decision making skills
 Basic knowledge about statistics  Interpretation of demographic
 Environmental impacts on health and statistics on health
safety  Analytical skills
 Accidents / incidents / near misses  Negotiation skills
and occupational diseases
 Hazards identification and risk
managements
 Psycho social impacts
 Training matrix

12
UNIT TITLE Implement safe work environment
05 08
LEVEL CREDITS

DESCRIPTOR This unit covers the competencies required to eliminate occupational


hazards and risks by implement safe working environment.
N85T003U04
UNIT CODE

ELEMENTS OF PERFORMANCE CRITERIA


COMPETENCE
1. Organize a safe work 1.1. Safety committee organized and responsibilities
environment allocated as per standard operating procedure

1.2 Relevant resources allocated as required

2. Implement safe work 2.1 Mitigation measures Implemented


environment
2.2 Effectiveness of work process monitored against the
pre -determined conditions

3. Review and update 3.1 Information gathered and analyzed


safe work
environment 3.2 Worker feedback obtained using relevant methods

3.3 Work environment re-designed to improve safe


working conditions

3.4 Plan reviewed and documented

3.5 Approval obtained for re-designed document

RANGE STATEMENT
Work connected to this unit may take place in institute & work place.

The following tools, equipment & material are included within this unit.

 Computer with accessories


 Stationary
 Camera
 Communication equipment
 Training material
 Personal Protective Equipment (PPE)
 Relevant forms and formats
 Safety signage
 Fire equipment
 Relevant tools and machinery including machine guards (recommended by
manufacturer)

13
 Safety provisions
 Measuring equipment

The performance of this unit is expected to be carried out according to the following
documents & standards

 The National Occupational Safety and Health Policy, June 2014, Sri Lanka
 Factories Ordinance – No 45 of 1942 as last amended by Act No. 19 of 2002
 Labour code of Sri Lanka
 Occupational Health and Safety Assessment Series (latest revision of OHSAS)
 Policy and procedure of the organization

ASSESSMENT GUIDE

Forms of assessment
Continuous assessment and holistic assessment are suitable to assess the competencies
with regard to this unit.

Assessment context

This unit may be assessed on the job, off the job or a combination of both, demonstrated by
an individual working alone. This unit may be assessed at a training centre.

Critical aspects

 Identify risk associated with work process

Assessment conditions
The candidate will be provided with all tools, equipment, material and documentation
required as outlined within this unit.

The candidate will be permitted to refer the following documents

- Relevant design procedures


- Relevant product specifications
- Relevant manuals, standards and reference material
- Relevant statutory documents

The candidate will be required to

- Orally or by other methods of communication, answer questions asked by


the assessor
- Identify superiors who can be approached for the collection of
competency evidence where appropriate
- Present evidence of credit for any off – job training related to this unit

14
The assessor must be satisfied that the candidate can competently and consistently perform
all elements of the unit as specified by the criteria and that he / she possesses the required
underpinning knowledge.

Special Notes
During the assessment the candidate will
- Demonstrate safe work practices at all times
- Communicate information about processes, events or tasks being
undertaken to ensure a safe and efficient working environment
- Take responsibility for the quality of his / her own work
- Plan tasks and review task requirements as appropriate
- Relate to all stakeholders according to accepted company conventions
- Perform all tasks in accordance with standard operating procedures
- Use accepted techniques, practices and processes in line with workplace
procedures
- Identify needs for outsourcing

Tasks involved will be completed within reasonable timeframes related to typical work place
activities.

Resources required for assessment:


These include material, tools, equipment and machines listed within this unit

UNDERPINNING KNOWLEDGE UNDERPINNING SKILLS


 Occupational Safety and Health  Situation analysis
(OSH) policy, objectives and action  Gap analysis
plan  Ability to interpret relevant reports
 Resource planning  Computer literacy and presentation
 Basic knowledge about the relevant skills
industry  Interpersonal skills
 Relevant organizational structure  Handling information
 Background information in relevant  Language proficiency
industry  Report writing and presentation
 Basic knowledge about statistics  Communication and convincing skills
 Environmental impacts on health and  Management skills
safety  Decision making skills
 Accidents / incidents /near misses  Interpretation of demographic
and occupational diseases statistics on health
 Hazards identification and Risk  Analytical skills
managements  Negotiation skills
 Communication protocol
 Psycho social impacts
 Information collection techniques
 Mitigation measures
 Standard Operating Procedure (SOP)
 Job Safety Analysis Techniques

15
Manage risks
UNIT TITLE
05 10
LEVEL CREDITS

DESCRIPTOR This unit covers the competencies required to identify hazards / assess
risks and determine controls to minimize the risk
N85T003U05
UNIT CODE

ELEMENTS OF PERFORMANCE CRITERIA


COMPETENCE
1. Identify hazards and 1.1. Appropriate team selected based on work performed
potential risks
1.2. Hazard identification methodology based on scope
and nature of the operation defined

1.3. Hazards and associated risks listed / documented


using standards methods

2. Assess risks 2.1. Risk assessment criteria defined according to


pertaining to requirement
working environment
2.2. Existing criteria followed / reviewed according to
requirement (if any)

2.3. Risks assessed based on defined or selected criteria

2.4 Risks prioritized based on the risk rating or any


appropriate methodology

3. Determine controls 3.1 Controls identified considering Hierarchy of controls


to reduce the risks up to, As Low As Reasonably
Practicable (ALARP)

3.2 Residual risk reviewed by considering proposed


controls

3.3 Management commitment, suggestions and approvals


obtained

3.4 Controls implemented according to the approvals

3.5 Control measures monitored and reviewed to evaluate


effectiveness

3.6 Operation terminated if the risk is beyond control

4. Repeat HIRAC 4.1 Review frequency defined as organizational /


process periodically statutory requirements

16
4.2 HIRAC process reviewed as per planned intervals

4.3 Entire Hazards Identification, Risk Assessment


and Control (HIRAC) process repeated for new
findings

RANGE STATEMENT

Work connected to this unit may take place in institute & workplace

Scope may include; Department, Process, Activity, Material, Area etc.

Risk assessment criteria may include; Risk rating matrix ( as a function of Severity and
Probability)

Hierarchy of controls may include; Elimination, substitution, engineering controls, introduce


signage/ warning and / or administrative controls, introduce Personal Protective Equipment
(PPE)

Organizational / statutory requirements may include; planned intervals, operational


change, new material introduce, incident occur, legislation change or any situation changes

The following tools, equipment & material are included within this unit.

 Computer with accessories


 Stationary
 Camera
 Communication equipment
 Multimedia / Training material
 PPE

The performance of this unit is expected to be carried out according to the following
documents & standards

 The National Occupational Safety and Health Policy, June 2014, Sri Lanka
 Factories Ordinance – No 45 of 1942 as last amended by Act No. 19 of 2002
 Labour code of Sri Lanka
 Occupational Health and Safety Assessment Series (latest revision of OHSAS)
 Policy and procedure of the organization
 Material Safety Data Sheet / Safety Data Sheet (MSDS / SDS)
 Standard Operating Procedures (SOP) and work instructions
 Operation manuals

17
ASSESSMENT GUIDE

Forms of assessment
Continuous assessment and holistic assessment are suitable to assess the competencies
with regard to this unit.

Assessment context

This unit may be assessed on the job, off the job or a combination of both, demonstrated by
an individual working alone. This unit may be assessed at a training centre.

Critical aspects

 Identify hazards and associated risks


 Identify processes which should be terminated beyond acceptable risk level

Assessment conditions
The candidate will be provided with all tools, equipment, material and documentation
required as outlined within this unit.

The candidate will be permitted to refer the following documents

- Relevant design procedures


- Relevant product specifications
- Relevant manuals, standards and reference material
- Relevant statutory documents

The candidate will be required to

- Orally or by other methods of communication, answer questions asked by


the assessor
- Identify superiors who can be approached for the collection of
competency evidence where appropriate
- Present evidence of credit for any off – job training related to this unit

The assessor must be satisfied that the candidate can competently and consistently perform
all elements of the unit as specified by the criteria and that he / she possesses the required
underpinning knowledge.

Special Notes

During the assessment the candidate will


- Demonstrate safe work practices at all times
- Communicate information about processes, events or tasks being
undertaken to ensure a safe and efficient working environment
- Take responsibility for the quality of his / her own work
- Plan tasks and review task requirements as appropriate
- Relate to all stakeholders according to accepted company conventions
- Perform all tasks in accordance with standard operating procedures
- Use accepted techniques, practices and processes in line with workplace
procedures

18
- Identify needs for outsourcing

Tasks involved will be completed within reasonable timeframes related to typical work place
activities.

Resources required for assessment:


These include material, tools, equipment and machines listed within this unit

UNDERPINNING KNOWLEDGE UNDERPINNING SKILLS


 Applicable legal and statutory  Hazard identification and risk
requirements assessment skills
 Other self-regulatory requirements  Read and understand different types
 Hazards identification methodology of reports (Accident reports,
- MSDS / SDS Statistical reports, Evaluation reports,
- Placards / GHS labeling Audit reports etc.)
 Hazards classification methods  Computer literacy and presentation
 Hierarchy of controls skills
 Risk assessment criteria and  Interpersonal skills
methodologies  Handling information
 Basic knowledge about the relevant  Language proficiency
industry  Report writing and presentation
 Relevant organizational structure  Communication and convincing skills
 Background information in relevant  Management skills
industry  Decision making skills
 Hazards identification and risk  Analytical skills
managements
 Occupational Safety and Health
 Hazardous agents in the work place
 Job safety analysis techniques

19
Develop OSH related documents
UNIT TITLE
05 04
LEVEL CREDITS
Prepare / review documents and communicated to relevant parties as per
DESCRIPTOR standard organizational procedure

N85T003U06
UNIT CODE

ELEMENTS OF PERFORMANCE CRITERIA


COMPETENCE
1. Identify 1.1 Documents identified relevant to legal and statutory
documentation requirements
requirements
1.2 Documentation requirements identified as per
organization OHS policy

2. Prepare documents 2.1 Appropriate documentation format selected as per


SOP

2.2 Identified documents compiled in the format

2.3 Approval obtained from relevant authorities

2.4 Document circulated and communicated to relevant


personnel or parties

3. Review documents 3.1 Legal and organizational changes studied according


to SOP & other requirements

3.2 Current documents reviewed and updated as per


changes observed

3.3 Updated documents re-circulated and communicated


to relevant personnel or parties

RANGE STATEMENT
Work connected to this unit may take place in institute & workplace. (Factories & Premises)

Elaboration of terms in performance criteria

Documents may include risk assessment report, gap analysis and Health & Safety action
plan.

Legal and statutory requirements may include; legislation, including statutes, regulations
and codes of practice, decrees and directives, orders issued by regulators, permits, licences

20
or other forms of authorization, judgments of courts or administrative tribunals, treaties,
conventions, protocols.

“other requirements” may include contractual conditions, agreements with employees,


agreements with interested parties, agreements with health authorities, non-regulatory
guidelines, voluntary principles, best practices or codes of practice, charters, public
commitments of the organization or its parent organization, and corporate/company
requirements, Certification

Documentation requirements may include:

a) OSH policy and objectives;

b) Description of the scope of the OSH management system;

c) Description of the main elements of the OSH management system and their interaction,
and reference to related documents;

d) Documents, including records, required by this OHSAS Standard; and

e) Documents, including records, determined by the organization to be necessary to ensure


the effective planning, operation and control of processes that relate to the management of
its OSH risks.

The following tools, equipment & material are included within this unit.

 Computer with accessories


 Stationary
 Communication equipment

The performance of this unit is expected to be carried out according to the following
documents & standards

 The National Occupational Safety and Health Policy, June 2014, Sri Lanka
 Factories Ordinance – No 45 of 1942 as last amended by Act No. 19 of 2002
 Labour code of Sri Lanka
 Occupational Health and Safety Assessment Series (latest revision of OHSAS)
 Policy and procedure of the organization
 Material Safety Data Sheet / Safety Data Sheet (MSDS / SDS)
 Standard Operating Procedures (SOP) and work instructions
 Operation manuals

ASSESSMENT GUIDE

Forms of assessment
Continuous assessment and holistic assessment are suitable to assess the competencies
with regard to this unit.

21
Assessment context

This unit may be assessed on the job, off the job or a combination of both, demonstrated by
an individual working alone. This unit may be assessed at a training centre.

Critical aspects

 Identify legal requirement


 Identify documentation related other procedures (eg. Document controlling
procedures)

Assessment conditions
The candidate will be provided with all tools, equipment, material and documentation
required as outlined within this unit.

The candidate will be permitted to refer the following documents

- Relevant design procedures


- Relevant product specifications
- Relevant manuals, standards and reference material
- Relevant statutory documents

The candidate will be required to

- Orally or by other methods of communication, answer questions asked by


the assessor
- Identify superiors who can be approached for the collection of
competency evidence where appropriate
- Present evidence of credit for any off – job training related to this unit

The assessor must be satisfied that the candidate can competently and consistently perform
all elements of the unit as specified by the criteria and that he / she possesses the required
underpinning knowledge.

Special Notes
During the assessment the candidate will
- Demonstrate safe work practices at all times
- Communicate information about processes, events or tasks being
undertaken to ensure a safe and efficient working environment
- Take responsibility for the quality of his / her own work
- Plan tasks and review task requirements as appropriate
- Relate to all stakeholders according to accepted company conventions
- Perform all tasks in accordance with standard operating procedures
- Use accepted techniques, practices and processes in line with workplace
procedures
- Identify needs for outsourcing

22
Tasks involved will be completed within reasonable timeframes related to typical work place
activities.

Resources required for assessment:


These include material, tools, equipment and machines listed within this unit

UNDERPINNING KNOWLEDGE UNDERPINNING SKILLS


 Applicable legal and other  Computer literacy and presentation
requirements skills
 Basic knowledge about the relevant  Interpersonal skills
industry  Handling information
 Relevant organizational structure  Language proficiency
 Background information in relevant  Report writing and presentation
industry  Communication and convincing skills
 Hazards identification and risk  Management skills
management  Decision making skills
 Occupational Safety and Health  Analytical skills
 Standard document control methods
 Document communication methods
 Document controlling procedures

23
UNIT TITLE Study & follow relevant legislation
05 08
LEVEL CREDITS

DESCRIPTOR This unit covers the competencies required to acquire knowledge and
methods of application of the relevant legislation
N85T003U08
UNIT CODE

ELEMENTS OF PERFORMANCE CRITERIA


COMPETENCE
1. Identify National 1.1 Relevant provisions of Factory Ordinance briefed
Legislation
1.2 Section 3 of Workman Compensation Ordinance
described

1.3 Section 14 of Penal Code described

1.4 Presidential Directive of 1978 described

1.5 Relevant Sections of Shop and Office Employee’s


Act described

1.6 Employment of Woman, Young Persons and Children


Act described

2. Apply National 2.1 Registration of the factory performed under the


Legislation Factories Ordinances

2.2 Application of relevant occupational health control


measures practiced

2.3 Application of relevant occupational safety control


measures practiced

2.4 Application of relevant occupational welfare control


measures practiced

2.5 Application of relevant occupational special provisions


of safety and health practiced

RANGE STATEMENT
Work connected to this unit may take place in Institute & workplace.

24
The following tools, equipment & material are included within this unit.

 Computer with accessories


 Stationary

The performance of this unit is expected to be carried out according to the following
documents & standards

 Labour Code of Sri Lanka -Ministry of Labour (relevant revised edition)

ASSESSMENT GUIDE

Forms of assessment
Continuous assessment and holistic assessment are suitable to assess the competencies
with regard to this unit.

Assessment context

This unit may be assessed on the job, off the job or a combination of both, demonstrated by
an individual working alone. This unit may be assessed at a training centre.

Critical aspects

 Identify the specific legislations to suite the workplace


 Identify the repercussion of violation of legislations

Assessment conditions
The candidate will be provided with all tools, equipment, material and documentation
required as outlined within this unit.

The candidate will be permitted to refer the following documents

- Relevant design procedures


- Relevant product specifications
- Relevant manuals, standards and reference material
- Relevant statutory documents

The candidate will be required to

- Orally or by other methods of communication, answer questions asked by


the assessor
- Identify superiors who can be approached for the collection of
competency evidence where appropriate
- Present evidence of credit for any off – job training related to this unit

The assessor must be satisfied that the candidate can competently and consistently perform
all elements of the unit as specified by the criteria and that he / she possesses the required
underpinning knowledge.

Special Notes
During the assessment the candidate will
- Demonstrate safe work practices at all times

25
- Communicate information about processes, events or tasks being
undertaken to ensure a safe and efficient working environment
- Take responsibility for the quality of his / her own work
- Plan tasks and review task requirements as appropriate
- Relate to all stakeholders according to accepted company conventions
- Perform all tasks in accordance with standard operating procedures
- Use accepted techniques, practices and processes in line with workplace
procedures
- Identify needs for outsourcing

Tasks involved will be completed within reasonable timeframes related to typical work place
activities.

Resources required for assessment:


These include material, tools, equipment and machines listed within this unit

UNDERPINNING KNOWLEDGE UNDERPINNING SKILLS


 Basic knowledge on relevant  Identify violations
legislation  Communication and convincing skills
 Relevant sections of Labour Code  Management skills
 Organizational OSH polices,
 Decision making skills
standards and procedures
 National / International OSH  Interpretation of demographic
standards statistics on health
 Basic knowledge about the relevant  Language skills
industry  Analytical skills
 Fines and penalties  Continual updating of knowledge and
sharing

26
Manage accidents / incidents / industrial diseases in the workplace
UNIT TITLE
05 06
LEVEL CREDITS

DESCRIPTOR This unit covers the competencies required to identify, analyze & correct
hazards to prevent a future reoccurrence of accidents & industrial
diseases while adhering to the company norms & policies
N85T003U09
UNIT CODE

ELEMENTS OF PERFORMANCE CRITERIA


COMPETENCE
1.1 Probable incidents / accidents and action plan for
1. Pre plan for initial response documented
accidents /
incidents/ 1.2 Emergency response team nominated and
responsibilities allocated

1.3 Emergency response provisions allocated and placed


as per Standard Operating Procedure (SOP)

1.4 Rehearsals conducted , outcome reviewed and SOPs


revised periodically as per the requirement

1.5 External agencies coordinated for assistance in


emergencies

1.6 Relevant records maintained as per SOP

2. Notify and 2.1 Communication protocol for accidents / incidents


investigate established
accidents /
incidents/ industrial 2.2 Relevant information and evidences without disturbing
diseases to scene of accidents / incidents depending on its
severity obtained and recorded

2.3 Relevant authorities informed as per organizational


procedures and legal requirements

2.4 Immediate care taken depend on the accident as per


the organizational procedures

2.5 Route cause analysis techniques applied

2.6 Accidents / incidents investigations coordinated as


per the organizational procedures

27
2.7 Corrective / preventive actions identified and
implemented recommendations given by the safety
committee

2.8 Accident / incident reporting and close out the action

3. Evaluate and report 3.1. Accidents / incidents/ industrial diseases data


accidents / analyzed and trends identified
incidents/ industrial
diseases & OSH 3.2. Causes of accidents/ incidents industrial diseases
performance identified and appropriate corrective / preventive
actions implemented

3.3. Recommendation implemented and coordinated

3.4 Occupational Safety and Health (OSH) performance


reported / presented to the safety committee and top
management (periodically)

RANGE STATEMENT
Work connected to this unit may take place in institute & workplace.

The following tools, equipment & material are included within this unit.

 Computer with accessories


 Stationary
 Camera
 Voice recorder
 Barricade / sign boards
 Communication equipment

The performance of this unit is expected to be carried out according to the following
documents & standards

 Section 61 and 62 of Factories Ordinances


 General register

ASSESSMENT GUIDE
Forms of assessment
Continuous assessment and holistic assessment are suitable to assess the competencies
with regard to this unit.

Assessment context

This unit may be assessed on the job, off the job or a combination of both, demonstrated by
an individual working alone. This unit may be assessed at a training centre.

28
Critical aspects

 Identify the specific legislations suite the workplace


 Identify the repercussion of violations

Assessment conditions
The candidate will be provided with all tools, equipment, material and documentation
required as outlined within this unit.

The candidate will be permitted to refer the following documents

- Relevant design procedures


- Relevant product specifications
- Relevant manuals, standards and reference material
- Relevant statutory documents

The candidate will be required to

- Orally or by other methods of communication, answer questions asked by


the assessor
- Identify superiors who can be approached for the collection of
competency evidence where appropriate
- Present evidence of credit for any off – job training related to this unit

The assessor must be satisfied that the candidate can competently and consistently perform
all elements of the unit as specified by the criteria and that he / she possesses the required
underpinning knowledge.

Special Notes
During the assessment the candidate will
- Demonstrate safe work practices at all times
- Communicate information about processes, events or tasks being
undertaken to ensure a safe and efficient working environment
- Take responsibility for the quality of his / her own work
- Plan tasks and review task requirements as appropriate
- Relate to all stakeholders according to accepted company conventions
- Perform all tasks in accordance with standard operating procedures
- Use accepted techniques, practices and processes in line with workplace
procedures
- Identify needs for outsourcing

Tasks involved will be completed within reasonable timeframes related to typical work place
activities.

Resources required for assessment:


These include material, tools, equipment and machines listed within this unit

UNDERPINNING KNOWLEDGE UNDERPINNING SKILLS


 Emergency response plan  Hazard identification and risk
 Basic knowledge about the relevant assessment skills
industry  Ability to interpret relevant reports
 Relevant organizational structure  Read and understand different types

29
 Background information in relevant of reports (Accident reports,
industry Statistical reports, Evaluation reports,
 Emergency services and contact Audit reports etc.)
details  Computer literacy and presentation
 Basic knowledge about statistics skills
 Environmental impacts on health and  Interpersonal skills
safety  Handling information
 Accidents / incidents/near misses and  Language proficiency
occupational diseases  Report writing and presentation
 Industrial diseases  Communication and convincing skills
 Hazards identification and risk (Inform accidents to relevant
managements authorities)
 Communication protocol  Management skills
 Psycho social impacts  Decision making skills
 Information collection techniques  Interpretation of demographic
 Root cause analysis techniques and statistics on health
software  Analytical skills
 General register

30
Occupational Health & Safety Sector

NVQ Level 5

Employability Competency Units

31
UNIT TITLE Manage Workplace Information

LEVEL 05 CREDITS 03

DESCRIPTOR This unit covers the competencies required to collect, organize and
analyze information from a variety of sources, use an organizational
management information system for decision making and innovation,
maintain a database for controlling progress of activities at the workplace
and maintain a standard documentation system.

UNIT CODE EMPU01

ELEMENTS OF PERFORMANCE CRITERIA


COMPETENCE
1. Identify information 1.1. Information required by individuals / teams identified
needs and select by appropriate means
sources of
information 1.2. Sources of information within and outsidethe
organisation identified as per information needs of
individuals/teams.

1.3. Relevance and validity of information available in the


organisation determined by critically reviewing
information against information requirements of
individuals/teams.

2. Gather and analyse 2.1. Information relevant to needs of individuals / teams


data / information gathered in time

2.2. Information, particularly to achieve work outcomes


and responsibilities, collected from appropriate
sources

2.3. Ethical practices followed when gathering information

2.4. New trends and developments identified and


forecast by analysing information using appropriate
methods

3. Make use of 3.1. Management information systems used to get


organisational information required for planning activities at the
management workplace and to make decisions accordingly
information systems
3.2. Improvements to existing processes and procedures
at the workplace recommended by critically
analyzing and reviewing information available in
management information systems in terms of their
relevance, effectiveness, and validity

3.3. Recommendations for improving information system

32
to meet the specific requirements at the workplace
submitted as and when required with justification.

4. Maintain a simple 4.1 Essential data, information required under each data
database category entered in database as per requirement of
the organization

4.2. Data / information related to functions, activities at the


workplace, such as work performance of employees,
progress of activities, material control, safety
management, monitoring activities and etc. updated

5. Maintain a standard 5.1. Documentation system of organisation with regard to


documentation activities at workplace identified, studied and
system established to facilitate easy storage and retrieval of
documents

5.2. Organisational policies, procedures with respect to


documentation system reviewed from time to time and
any revisions / modifications noted down and
communicated to all stake holders concerned with the
process.

5.3. Implementation of documentation system at the


workplace monitored and, adjustments made from
time to time as required.

6. Report progress of 6.1. Reports on progress of work performance at the


work performance workplace, prepared in specified formats and
to management submitted to management within recommended time
intervals

6.2. Reasons for any variation of performance justified by


explaining, indicating specific requirements,
conditions and constructive suggestions,

7. Obtain instructions, 7.1. Clarifications / verifications of operational plans made


clarifications and with respect to instructions, specifications, standards,
confirmation from norms, targets, dates of completion
management
7.2. Any deviations in procedures, process, methodology,
discussed, clarified and confirmed with management

7.3. Any alterations / deviations to work plans, schedules,


conditions and contexts discussed in detail and
confirmation obtained

8. Maintain 8.1. Classified information released only according to


confidentiality and organization’s policies and procedures
security of
information 8.2. Backups made and stored in a secure location

33
RANGE STATEMENT
Performance related to this unit may take place at the workplace.

Elaboration of terms in performance criteria


Appropriate means: by conducting structured interviews, questionnaires, brainstorming,
analyzing available documents and other standard data collection techniques..

Appropriate sources: may include clients, organizational management information system,


and relevant government institutions. manualsetc

Appropriate methods: may include mathematical modelling, forecasting techniques, use of


forecasting software etc

Simple database: may be manual or electronic

Essential data: may include functions/activities at the workplace, such as work performance
of employees, progress of activities, material control, safety management, monitoring
activities etc.

Management information system used effectively to store and retrieve data and
information for decision making. Technology available in the organization is used to manage
information.
Information system is being reviewed from time to time and improved as required

Resources: may include people, information, finance, physical assets, time, material,
machinery, tools, equipment and technology

Tools, equipment, material and documents

Calculator
Computer
Documents on company policies and procedures
Management Information systems (manual or electronic)
Software used for information processing (analysis and forecasting)
Variety of forms, formats used in the organization.

ASSESSMENT GUIDE

Form of assessment
Continuous assessment may be conducted to assess individual performance and holistic
approaches of competency based assessment may also be applied

Assessment context
This unit may be assessed at the workplace.

Critical Aspects

Candidate should be able to:

 Collect valid and accurate data / information


 Use correct and effective methods for analysing data / information
 Constantly update existing data / information

34
 Adhere to organisational policies and procedures in maintaining confidentiality and
security of information

Assessment conditions
Candidates may be allowed to submit adequate evidence of previous performance directly
related to this unit.

UNDERPINNING KNOWLEDGE UNDERPINNING SKILLS


 Methods of data collection and analysis  Skills related to data collection
 Information sources  Data analysis skills
 Management information system and  Use of computer and forecasting
its applications software
 Maintaining a simple database  Mathematical modelling
 Enterprise policies, procedures and  Decision making skills
guidelines
 Forecasting techniques
 Mathematical modelling
 Forecasting software
 Data collection techniques for market
research
 Influence of human factors on
information analysis – e.g. prejudices
and biases
 Range of analytical techniques used for
analysis of information

35
UNIT TITLE Manage Workplace Communication

LEVEL 04 CREDITS 02

DESCRIPTOR This unit covers the competencies required to communicate with the
target group and stakeholders, present information in verbal, non-verbal
and written forms, accompanied by visuals if required, and in structured
form appropriate to the workforce and the purpose

EMPU02
UNIT CODE

ELEMENTS OF PERFORMANCE CRITERIA


COMPETENCE
1. Select methods and 1.1. Specific communication needs of individuals / teams
modes of as
communication to suit applicable to workplace checked & determined
the target audience
/group 1.2. Language literacy, numeracy and cognitive ability, of
individuals /teams or target audience/ group checked
& determined

1.3. Methods of communication and types of


documentation used for communication selected to
suit target audience

1.4. Appropriate methods relevant to respective recipient


or group of recipients selected to communicate ideas
and information

1.5. Information tailored for identified recipients from a


range of different communication approaches
2. Receive clear and 2.1. Verbal, non-verbal and written information received,
specific interpreted and accuracy verified using appropriate
information/instruction techniques
s from target groups
2.2. Contradictions, misinterpretations or ambiguity of
received information identified and clarified using
appropriate techniques
3. Provide clear and 3.1. Information provided clearly and accurately by
specific creatingmessage and selecting communication mode/
information/instruction method to suit level of target audience and nature and
s to workers type of information.

3.2. Right Information communicated to right persons at


the right place using appropriate method in the right
form at right time

3.3. Contradictions, misinterpretations ambiguity, identified

36
and feedback given where required

3.4. Effective and purposeful exchange of information


achieved by employing two way communication.
3.5. Understanding of information received by target
group/s confirmed by questioning, checking and cross
referencing

3.6. Received information recorded as per organization’s


procedure and necessary action taken.

RANGE STATEMENT

Performance related to this unit may take place in a workplace.

Communication will include verbal, non-verbal, written and electronic forms.

Practical applications of this unit may be observed through the following activities:

 Discussing and debating ideas with others


 Giving specific instructions in verbal, non-verbal and written forms
 Providing supervision and guidance
 Interviewing individuals and groups
 Demonstrating technical competencies related to occupational area
 Giving/receiving feed forward and feedback
 Making presentations
 Receiving specific information in verbal, non-verbal and written forms

Range of information sources may include:

 Instructions
 Signage
 Work schedules
 Charts
 Graphics
 Memos
 Maps, Designs, Plans etc.

Elaboration of terms

Appropriate methods: may include verbal, nonverbal written, oral, visual, electronic etc.

Appropriate techniques: may include questioning, checking and cross referencing, taking
and giving feedback etc.

ASSESSMENT GUIDE

Form of assessment
Continuous assessment may be conducted to assess individual performance. Holistic
approaches to competency based assessments may also be applied

37
Assessment context
This unit may be assessed at the workplace.

Critical Aspects

The candidate should be able to:

 Use appropriate methods of communication


 Communicate information clearly and accurately using appropriate language
 Analyse, interpret and evaluate information

Assessment conditions

The candidate may be allowed to submit adequate evidence of previous performance


directly related to this unit

UNDERPINNING KNOWLEDGE UNDERPINNING SKILLS

 Basic communication models (at  Active listening skills


least two models e.g SMCR model)  Giving and receiving feedback
 Elements of communication  Demonstration of nonverbal positive
 Principles of effective, interactive actions (Communication cues)
communication  Letter writing skills
 Two-way communication  Typing skills
 Vocal techniques  Ability to use internet/ E- mail
 Summarizing  Questioning skills
 Barriers to effective communication
and distortions in communication
process
 Adaptive language
 Personal values and communication
 Policies, procedures and protocols of
the organization relevant to
information and communication
 Importance of ICT tools in promoting
the efficiency and effectiveness of
communication e.g e- mail
 Formats of standard documents used
in the communication process of the
organization e.g. Memo.
 Use of charts and graphs to
communicate statistical information

38
UNIT TITLE Plan work to be performed in the workplace

LEVEL 5 CREDITS 03

DESCRIPTOR This unit covers the competencies required in planning and scheduling
work to be performed, assessing competencies / work capacities of
individual workers / working teams, predict problems / changes and take
appropriate action to achieve business plans of the organization.

UNIT CODE EMPU03

ELEMENTS OF PERFORMANCE CRITERIA


COMPETENCE
1. Prepare work 1.1. Relevant work plans, drawings, documents
schedules interpreted and clarified, if necessary, with relevant
persons.
1.2
Commencement and completion times and other
relevant details verified.

1.3. Activities to be performed at the workplace


identified, prioritized and sequenced to achieve the
expected outcomes within the given time line using
standard planning techniques.

1.4. Performance outcomes expressed in measurable


terms and performance standards, requirements,
conditions and specifications noted to achieve the
set objectives.

1.5. Work schedules prepared with respective


commencement and completion time / dates, taking
into consideration simultaneous operations.
2. Identify job 2.1. Task to be performed to achieve work outputs as per
requirements work schedule identified and relevant specifications
according to work for task outcomes developed.
plans and work
schedules 2.2. Quality requirements and indicators for quality
measurement identified and documented.

2.3. Specific skill requirements identified and classified


as skilled and unskilled as per requirement of work
plan/ schedule
3. Assign individual 3.1. Performance records of individual workers / teams
workers / working referred and available competencies, capacities
team checked against competency requirements of work
scheduled
3.2. Skills, knowledge of individuals / teams assessed as
required through test performances, questioning,
and other reliable sources of evidence

39
4. Determine material, 4.1. Required material identified as per work
equipment and other plan/schedule
resources to meet 4.2
work plan Machines, equipment and other resources identified
as
per work plan/schedule

4. Adjust work priorities 5.1. Change in work schedules detected and recorded,
tomeet changes in and work priorities adjusted to achieve expected
work schedules outputs.
5.2
Problems/changes which may have an impact on
work plans predicted and alternative strategies
developed to overcome or to minimize such effects.

5.3 Predictions with recommended actions conveyed to


management in advance.

5.4 Action taken when problems / changes occurred to


minimize or to overcome the effect.

RANGE STATEMENT

Performance related to this unit may take place at the workplace. This involves the planning
required to achieve given organizational goals/objectives. This may include the use of
planning software.

ASSESSMENT GUIDE

Form of assessment
Continuous assessment may be conducted to assess individual performance. Holistic
approaches of competency based assessments may also be applied

Assessment context
This unit may be assessed at the workplace.

Critical Aspects

The candidate should be able to:

 Predict problems / changes and take action as appropriate

Assessment conditions

Candidates may be allowed to submit adequate evidence of previous performances directly


related to this unit

40
UNDERPINNING KNOWLEDGE UNDERPINNING SKILLS

 Interpretation of operational plans  Critical planning skills


 Standard specifications of commonly  Using planning techniques
used materials
 Planning techniques
 Competency assessment methods
 Forecasting methods/techniques
 Planning techniques/methods – at
least two or three common
 Standard specifications of commonly
used material
 Frontline management roles
applicable to team management
 Industry/ workplace codes and
practice , code of ethics
 Classification of labour into skilled
and unskilled
 Performance assessment and
software used in performance
appraisal.
 Time management techniques
 Competency assessment methods
 Software used for planning
/scheduling

41
OCCUPATIONAL SAFETY AND HEALTH
SECTOR

NVQ Level 6
Core Technical Competencies

42
Monitor OSH management system
UNIT TITLE
06 20
LEVEL CREDITS

DESCRIPTOR This unit covers the competencies required to identify monitoring


parameters, coordinate, conduct internal and external audit and
implement corrective action in Occupational Safety & Health (OSH)
management system
N85T003U07
UNIT CODE

ELEMENTS OF PERFORMANCE CRITERIA


COMPETENCE
1. Identify monitoring 1.1 Legal and other requirements studied to understand
parameters relevant parameters

1.2 Manufactures recommendations and guidelines


checked

1.3 Parameters listed down indicating monitoring


frequency, responsibilities and resources

1.4 Previous accident /incident reports, patterns and


trends analyzed

1.5 Parameters identified based on reports and


recommendations given by government, internal
management and external parties

2. Plan audit and 2.1 Schedule developed based on the identified


assessment monitoring parameters

2.2 Approval obtained from relevant authorities

2.3 Schedule circulated and communicated to relevant


personnel or parties

3. Coordinate internal / 3.1 Opening and closing meetings conducted as per the
external audit schedules

3.2 Audit programme facilitated and/ or conducted

3.3 Feedback obtained and recorded

3.4 Final report submitted to management

4. Conduct 4.1 Internal / external assessment facilities identified


assessments

43
4.2 Assessments coordinated as per the schedule

4.3 Reports / Feedback obtained and recorded

4.4 Compliance verified with legal and other requirements

5. Initiate corrective / 5.1 Findings analyzed to identify corrective / preventive


preventive actions actions

5.2 corrective / preventive actions recorded in standards


forms

5.3 Records, findings and recommendations presented to


the management

6. Carry out OSH 6.1 Statistics and information collected related to OSH
Performance review performance

6.2 OSH performance reports reviewed and submitted to


obtain recommendations for improvements

RANGE STATEMENT
Work connected to this unit may take place in factories / workplace.

Parameters may include Physical including mechanical and electrical, Chemical, Biological,
Health and hygienic, working environment, competencies,

Schedule may include Team, date and time, venue, frequency etc.

Statistics may include Number of man hours, accident, incident, lost time injury, training and
complain etc.

The following tools, equipment & material are included within this unit.

 Computer with accessories


 Stationary
 Camera
 Communication equipment
 Multimedia / Training material

The performance of this unit is expected to be carried out according to the following
documents & standards

 The National Occupational Safety and Health Policy, June 2014, Sri Lanka
 Factories Ordinance – No 45 of 1942 as last amended by Act No. 19 of 2002
 Labour code of Sri Lanka
 Occupational Health and Safety Assessment Series (latest revision of OHSAS)
 Policy and procedure of the organization

44
ASSESSMENT GUIDE

Forms of assessment
Continuous assessment and holistic assessment are suitable to assess the competencies
with regard to this unit.

Assessment context

This unit may be assessed on the job, off the job or a combination of both, demonstrated by
an individual working alone. This unit may be assessed at a training centre.

Critical aspects

 Identify set parameters for audit


 Select representative samples

Assessment conditions

The candidate will be provided with all tools, equipment, material and documentation
required as outlined within this unit.

The candidate will be permitted to refer the following documents

- Relevant design procedures


- Relevant product specifications
- Relevant manuals, standards and reference material
- Relevant statutory documents

The candidate will be required to

- Orally or by other methods of communication, answer questions asked by


the assessor
- Identify superiors who can be approached for the collection of
competency evidence where appropriate
- Present evidence of credit for any off – job training related to this unit

The assessor must be satisfied that the candidate can competently and consistently perform
all elements of the unit as specified by the criteria and that he / she possesses the required
underpinning knowledge.

Special Notes
During the assessment the candidate will
- Demonstrate safe work practices at all times
- Communicate information about processes, events or tasks being
undertaken to ensure a safe and efficient working environment
- Take responsibility for the quality of his / her own work
- Plan tasks and review task requirements as appropriate
- Relate to all stakeholders according to accepted company conventions

45
- Perform all tasks in accordance with standard operating procedures
- Use accepted techniques, practices and processes in line with workplace
procedures
- Identify needs for outsourcing

Tasks involved will be completed within reasonable timeframes related to typical work place
activities.

Resources required for assessment:


These include material, tools, equipment and machines listed within this unit

UNDERPINNING KNOWLEDGE UNDERPINNING SKILLS


 OSH policy, objectives and action  Gap analysis
plan  Ability to interpret relevant reports
 Resource planning  Computer literacy and presentation
 Procurement procedures skills
 Basic knowledge about the relevant  Interpersonal skills
industry  Handling information
 Relevant organizational structure  Language proficiency
 Background information in relevant  Report writing and presentation
industry  Communication and convincing skills
 Basic knowledge about statistics  Management skills
 Environmental impacts on health and  Decision making skills
safety  Analytical skills
 accidents / incidents / near misses
and occupational diseases
 Hazards identification and risk
managements
 Communication protocol
 Psycho social impacts
 Information collection techniques
 Sampling methodology
 Audit terminology

46
Create an OSH Culture in the organization with stakeholder
UNIT TITLE engagement
06 34
LEVEL CREDITS

DESCRIPTOR This unit covers the competencies required to develop mechanism to


ensure the sustainability of safety culture
N85T003U10
UNIT CODE

ELEMENTS OF PERFORMANCE CRITERIA


COMPETENCE
1. Develop a 1.1 Internal rewards and recognition policy developed as
mechanism for per the planned
Rewards and
Recognition (R & R) 1.2 Most effective R & R mechanism Identified

1.3 Challenges and risk mapping related to


implementation Identified

1.4 Employee awareness on R & R programme ensured

1.5 Sustainability of R & R programme according to safety


policy and mechanism reevaluated and checked

2. Develop mechanism 2.1 Internal consequence management policy developed


for consequence
management (for 2.2 Validity related to existing legal requirement checked
behavioral non
compliances) 2.3 Periodic training and awareness programmes
organized

2.4 Risk mapping and conduct awareness carried out

2.5 Sustainability of R& R programme according to safety


policy and mechanism reevaluated and checked

3. Ensure risk 3.1 Communication programme developed for internal


communication and external stakeholders
throughout
organization 3.2 Resources and mechanisms identified

3.3 Evaluation mechanism developed to ensure


communication programme

4. Promote reporting 4.1 Hazards, near miss incidents reporting mechanism


culture developed and implemented

47
4.2 Training and awareness programmes developed

4.3 Mechanism to motivate reporting culture developed

4.4 Analysis of trends in reporting and mechanism to


sustain the reporting culture developed

5. Ensure provision of 5.1 Risk control mechanism considering hierarchy of


risk elimination and controls ensured
reduction criteria
5.2 Relevant Personal Protective Equipment (PPE)
requirements based on risks Identified and mapped
and user cooperation / acceptance obtained

5.3 Usage of correct and relevant PPEs ensured

6. Benchmark the 6.1 Areas for improvements related to best Occupational


national and Health & Safety (OSH) practices identified
international OSH
best practices 6.2 Roadmap for identified improvements developed

6.3 Continuous improvements carried out and


sustainability of new OSH initiatives updated

7. Monitor and evaluate 7.1 Monitoring elements of OSH systems identified


OSH systems
7.2 Tools/mechanisms developed for monitoring and
evaluation

7.3 Outcome analysis conducted

7.4 Gaps Identified for continuous improvements

RANGE STATEMENT
Work connected to this unit may take place in institute, office environment and industry.

Elaboration of terms in performance criteria

Communication programme may include techniques of communication, annual


communication plan, communication media, identification of critical stakeholders,

Hierarchy of controls may include elimination, substitution, engineering controls,


administration controls, PPEs.

User cooperation/acceptance may include awareness, training, knowledge sharing on


specifications, impact on not using PPEs, monitoring and supervision.

The following tools, equipment & material are included within this unit.

 Exhibition unit with relevant models/materials/tools/PPEs

48
 Communication materials/equipment
 Stationary
 IT facilities

The performance of this unit is expected to be carried out according to the following
documents & standards

 National/International OSH standards and guidelines


 PPE standards
 Sections 61 , 62 and 63 of Factories Ordinances
 Labour code of Sri Lanka
 Occupational Health and Safety Assessment Series (latest revision of OHSAS)
 Policy and procedure of the organization
 Material Safety Data Sheet / Safety Data Sheet (MSDS / SDS)
 Standard Operating Procedures (SOP) and work instructions
 Operation manuals

ASSESSMENT GUIDE

Forms of assessment

Continuous assessment and holistic assessment are suitable to assess the competencies
with regard to this unit.

Assessment context

This unit may be assessed on the job, off the job or a combination of both, demonstrated by
an individual working alone. This unit may be assessed at a training centre.

Critical aspects

 Obtain top management commitment


 Obtain user acceptance and cooperation
 Allocation of resources appropriately

Assessment conditions

The candidate will be provided with all tools, equipment, material and documentation
required as outlined within this unit.

The candidate will be permitted to refer the following documents

- Relevant design procedures


- Relevant product specifications
- Relevant manuals, standards and reference material
- Relevant statutory documents

The candidate will be required to

49
- Orally or by other methods of communication, answer questions asked by
the assessor
- Identify superiors who can be approached for the collection of
competency evidence where appropriate
- Present evidence of credit for any off – job training related to this unit

The assessor must be satisfied that the candidate can competently and consistently perform
all elements of the unit as specified by the criteria and that he / she possesses the required
underpinning knowledge.

Special Notes
During the assessment the candidate will
- Demonstrate safe work practices at all times
- Communicate information about processes, events or tasks being
undertaken to ensure a safe and efficient working environment
- Take responsibility for the quality of his / her own work
- Plan tasks and review task requirements as appropriate
- Relate to all stakeholders according to accepted company conventions
- Perform all tasks in accordance with standard operating procedures
- Use accepted techniques, practices and processes in line with workplace
procedures
- Identify needs for outsourcing

Tasks involved will be completed within reasonable timeframes related to typical work place
activities.

Resources required for assessment:


These include material, tools, equipment and machines listed within this unit

UNDERPINNING KNOWLEDGE UNDERPINNING SKILLS


 Basic knowledge about the relevant  Communication skills
industry  Writing skills
 Relevant organizational structure  Motivation skills
 Basic knowledge about statistics  Training skills
 Risk categorization techniques  Creative thinking
 Accidents / incidents/near misses  Collaboration and engagement
and occupational diseases  Development of job safety
 Hazards identification and Risk procedures or relevant training
managements
 Communication protocol
 Percentage reduction in lost time
injuries
 Information collection techniques
 Root cause analysis techniques and
software
 Reward and Recognition for specific
safety activities and compliance to
use of PPE and safe procedures
 Periodic Appreciation methods for

50
good performance over a period of
time or performance improvements
over previous periods.
 Safety measurement criteria
 Organizational safety performance
factors
 Individual safety performance factors

51
Occupational Health & Safety Sector

NVQ Level 6

Employability Competency Units

52
UNIT TITLE Solve problems and make decisions

LEVEL 06 CREDITS 02

DESCRIPTOR This unit covers competencies required by a senior manager to follow


step by step approach to identify and analyze problem situation/s,
generate alternative solutions, and assess their impact on problem/s

UNIT CODE EMPU04

ELEMENTS OF Performance criteria


COMPETENCE
1. Demonstrate 1.1. Problem defined in different ways to view it from
knowledge of different perspectives and to facilitate generation of a
problem solving broader range of solutions

1.2. The gap between “what should be” and “what is”
identified accurately by applying appropriate
techniques

1.3. Critical information related to the problem collected by


finding answers to probing questions

2. Generate alternative 2.1. Relevant information including that of present


solutions situation (“what is”) and what is expected (“what
should be”) gathered, assessed and organized in a
logical order to facilitate decision making.

2.2. Alternative solutions to problem generated by


analyzing organized information.

2.3. Additional solutions regenerated through substitution,


combination, modification, elimination process

2.4. Consultation and consensus of relevant personnel


sought / obtained in finding solutions

3. Select most 3.1. Potential decision criteria identified by listing all


appropriate possibilities
solution/s
3.2. Most relevant criteria from among many, selected, by
applying decision making techniques to be used as
tools in evaluating solutions

3.3. Most appropriate solution/s selected by evaluating


each of the solutions against relevant potential
decision criteria
4. Implement solution/s 4.1. Steps to be taken and strategy to be applied Identified
to assess the impact in implementing selected solution/s
on problem/s
4.2. Consensus and participation of relevant personnel

53
sought / invited in implementing solution/s
4.3. Solutions implemented to assess the impact on
identified
problem situation/s and to make necessary
improvements

RANGE STATEMENT

Performance of this unit may take place at a workplace. This may involve the use of the
following problem solving and decision making models /techniques to solve problems.

 Creative decision making (particular reference to six stages in creative decision making
process i.e Recognition, Fact finding, Problem finding, Idea finding, Solution finding and
Acceptance finding)
 Vroom and Yetter’s tool for decision making (Decision tree)
 Brainstorming technique
 Nominal group technique
 Front end analysis

Elaboration of terms in performance criteria

Different ways: at least three different angles i.e. from the angle of problem holder/s, those
who are affected by the problem, from the angle of the senior person who supposed to solve
the problem and from the point of view of laymen.

Applying appropriate techniques: may include nominal group technique, brainstorming


technique, front end analysis etc

Probing questions: may include but not be limited to questions starting with, What , How,
When, Where, How much, Who, Whom etc

Tools equipment, materials & documents

 Organizations’ policies and procedures


 Performance charts / graphs
 Previous records on progress of activities
 Reports on problem situations faced by the company
 Management information system
 Time and method study reports
 Statistics
 Financial reports
 Computer systems
 Operational manuals
 Service manuals

ASSESSMENT GUIDE

Form of assessment
 Evidence may be collected through actual situations, problems based on actual
situations or simulated situations

54
 Continuous assessment may be conducted to assess individual performance

Assessment context
This unit may be assessed both at the training centre and atthe workplace (in industry)

Critical Aspects

The assessment must confirm that the candidate is able to,

 Select the most appropriate solution/s to problem/s (from among many solutions)
 Define the problem(s)
 Select appropriate analytical method/s

UNDERPINNING KNOWLEDGE UNDERPINNING SKILLS

 Creative decision making ( particular  Communication skills


reference to six stages in creative  Computer skills
decision making process i.e  Analytical skills
Recognition, Fact finding, Problem
finding, Idea finding, Solution finding
and Acceptance finding)
 Vroom and Yetter’s tool for decision
making( Decision tree)
 Brainstorming techniques
 Nominal group techniques
 Front end analysis

55
UNIT TITLE Provide leadership and facilitate work teams

LEVEL 05 CREDITS 02

DESCRIPTOR This unit covers the competencies required by a senior manager to lead
work teams, facilitate individuals and work teams, plan group activities,
set goals and facilitate processes to achieve set goals.

UNIT CODE EMPU05

ELEMENTS OF Performance criteria


COMPETENCE
1. Demonstrate the 1.1. Leadership explained in terms of leadership roles,
understanding of functions, and responsibilities.
leadership theory
1.2. Leadership explained in terms of the characteristics
of different styles of leadership.

1.3. Different styles of leadership explained in terms of


their applicability to work teams in an establishment.

2. Set up work 2.1. Composition of work groups/teams planned taking


groups/teams to gender/social equity issues into account.
achieve goals
ensuring 2.2. Work groups/teams briefed on gender/ethnic/social
ethnic/social/gender equity issues relevant to smooth functioning of work
balance as far as groups/teams
possible
2.3. Workgroups established to achieve goals by
selecting members to suit type of goal/s and
competence of members

3. Establish self as a 3.1. Leadership style selected and applied according to


leader in relation to a needs and focus of project.
team work project
4. Plan group/team 4.1. Clear and concise group/team outcomes defined
activities to achieve and documented in agreed formats.
goal(s)
4.2. Open communication processes encouraged to
obtain and share information and promote active
participation of team members towards
achievement of set goals.

4.3. Innovations and initiatives as a measure of


continuous improvement encouraged and
necessary support extended for same

5. Establish sense of 5.1. Gender and social equity issues taken into
team commitment and consideration in forming teams and assigning goals/
co-operation within activities

56
the team
5.2. Team and individual performance constantly
monitored and guidance extended to
team/individuals to achieve set goals
5.3. Competency gaps of members minimized and their
knowledge enhanced by providing continuous
mentoring and coaching

5.4. Performance of delegated assignments/work


monitored to confirm the successful progression
and completion as scheduled

6. Evaluate performance 6.1. Group/team outcomes evaluated in terms of


achievement of goal(s).

6.2. Own performance evaluated in terms of group/team


progress towards achievement of goal(s)

RANGE STATEMENT

Performance related to this may take place at the workplace. Work may include negotiating
with others in allocating tasks, establishing roles, procedures, evaluating strategies, solving
a variety of business problems, taking collective decisions and appreciating team and
individual effort and commitment

Elaboration of terms

Leadership roles, functions, and responsibilities may include but are not limited to:

Care, control, decision-making, negotiating, facilitation, guidance, establishing consensus,


establishing safety and rules, inspiration, motivation, programme setting, role modelling,
encouraging self-leadership.

ASSESSMENT GUIDE

Form of assessment
Continuous assessment may be conducted to assess individual performance. Holistic
approaches of competency based assessments may also be applied

Assessment context
This unit may be assessed at the training institution and/or workplace

Critical Aspects

Selection of leadership style


Formulation of workgroups

Assessment conditions

Candidates may be allowed to submit adequate evidence of previous performance directly


related to this unit

57
UNDERPINNING KNOWLEDGE UNDERPINNING SKILLS
 Goals and objectives of the  Facilitating skills
organization  Coaching skills
 Plans related to work and related  Delegating skills
activities at workplace  Mentoring skills
 Systems, procedures and processes  Decision making skills
relevant to the organization  Problem solving skills
 Quality and continuous improvement
processes applied within the
organization
 Company specific performance
standards
 Codes of ethics as applicable to
organization
 Simple planning techniques
 Styles of leadership – authoritarian,
democratic, empowering, permissive,
visionary, inspirational
 Gender/social equity issues affecting
the functioning of work groups/teams
 Team building process
 Group dynamics
 Leadership roles -care, control,
decision-making, negotiating,
facilitation, guidance, establishing
consensus, establishing safety and
rules, inspiration, motivation,
programme setting, role modelling,
encouraging self-leadership
 Personality development
 Social analysis –culture and values,
psychological and social aspects of
individuals.
 Frontline management roles
applicable to team management: Viz.
Leading
Empowering
Facilitating
Coaching
Mentoring

58
UNIT TITLE Facilitate the establishment and maintenance of a learning culture in
the workplace

LEVEL 06 CREDITS 02

DESCRIPTOR This unit covers the competencies required by a senior manager to create
an environment where work and learning take place simultaneously and
contribute to each other

UNIT CODE EMPU06

ELEMENTS OF Performance criteria


COMPETENCE
1. Promote and 1.1. Contribution made to development of three domains
establish a learning of learning
culture at the
workplace 1.2. Sharing of learning experience and new knowledge
encouraged

1.3. Learning achievements duly recognized commended,


appreciated and rewarded whenever possible

2. Facilitate the 2.1. Learning plans prepared to integrate with individual/


introduction of a team work performance in keeping with organizational
learning culture at requirements
the workplace
2.2. Environment atthe workplace developed to facilitate
and encourage learning

2.3. Individuals / teams motivated and guided to


participate in the learning process

2.4. Individuals/team encouraged to maintain a learning


culture

3. Maintain a learning 3.1. Improvement in performance documented and any


culture at the additional support required for further improvement
workplace encouraged

3.2. Feedback obtained to assess progress achieved and


to identify future learning requirements and plans

3.3. Adjustments discussed with training and development


department to align with corporate training plan and
improve efficacy of learning

3.4. Arrangements made for workforce to participate in


seminars, workshops and activities of professional
bodies for continuous professional development of
employees

59
4. Provide training to 4.1. Training contents determined, programmes organized
staff and conducted to fulfil training needs of the
individuals and the organization.

4.2. Training programmes conducted as per


organizational staff development requirements and
policies

4.3. Demonstrations conducted on use of new equipment /


special tools according to instructions and guidance
given by relevant equipment manufacturers

4.4. Impact of training evaluated against performance


targets and criteria laid down

RANGE STATEMENT

Performance related to this unit may take place at a workplace. It may involve the following:

 Guiding and facilitate teams to maintain learning culture at workplace


 Preparing learning plans to integrate with individual/ team work performance plans
 Coaching and mentoring to assist knowledge/skill development of individuals / team
 Establishing a learning culture in a diverse and complex work environment

Elaboration of terms in performance criteria

Three domains of learning: Cognitive domain, psychomotor domain and affective domain

Organizational requirements may include its goals, objectives, principles, procedures,


business plans, ethical standards, etc

Tools, Equipment and Material

 Computer and accessories


 Multimedia projector
 White boards
 Pin boards
 Manuals, Catalogues
 Organisation’s Training policies
 Flip charts
 Wall charts
 Training needs analysis sheets
 Competency profiles

ASSESSMENT GUIDE

Form of assessment

Continuous assessment and summative assessment may be conducted to assess individual


performance

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Assessment context

This unit should preferably be assessed at the workplace.

Critical Aspects

 Identification of training needs


 Determination of training programme content
 Assessment of impact of training

Assessment conditions

The candidate will be permitted to refer to the following documents

 Technical specification manuals


 Learning resources/publications
 Teaching /Learning methodologies

UNDERPINNING KNOWLEDGE UNDERPINNING SKILLS


 Three domains of learning  Mentoring skills
 Basic principles of adult learning  Coaching skills
 Training needs analysis.  Demonstrating skills
 Training programme development.  Skills in designing structured training
 Training/teaching methodologies programmes
 Feed-forward and feed - back
techniques
 Competency based assessments
 Varying workplace contexts of middle
level managers
 Organization’s procedures
 Quality and continuous improvement
plans
 Business performance plans
 Organization’s ethical standards

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