INTRODUCTION

In today world smart phone has become important part of everyday life. As it has become more
affordable the number of smart phone users has increased dramatically. Not only smart phones are
used as communication devices, but also to be used as socialized tool , entertainment tool ,
internet access tool , and even payment tool. Thanks to technology mobile users can nowadays use
their smart phone to make money transaction or payment by using applications installed in the
phone. Besides payment people can also store receipt, coupons, business cards, bills, etc… in their
smartphones. When smart phones can function as leather wallets, it is called ‘digital wallets’ or
widely known as “mobile wallets”.

The development of technology and technological advancement as made smart phone to become
essential part of daily life of people. Smart phone are used as a source of communication device,
socialized tool, entertainment, internet and even payment tool. Mobile wallets with the support of
mobile technology as allowed the owners of smart phone to carry out many financial transactions
and identification implements.

The mobile wallets money is used in the various areas of the world business like banks, customers,
and companies. The bank have taken a better position in providing a better transaction service and
payment to the customer’s requirement. For customers are dragged by the shopping facilities that
is given by mobile wallets and customers are attracted because of convenience and speedy
transaction. In case of companies, the companies’ aims at providing facility of transaction service
and payment choice to their clients and the multiple payment combination facility providing by
the companies are attached to mobile wallets services.

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 OBJECTIVES

Research objectives are as follows:

➢ To study consumers preference towards usage of mobile wallets for cashless payment.

➢ To identify the factors attracting by consumers to the usage of mobile wallets.

➢ To study the consumers level of satisfaction in using mobile wallets.

➢ To understand problem faced by the consumers in using mobile wallets.