Service Guide

Aftersales for DELTATHERM® Coolers INDUSTRIAL COOLING AND HEATING

We keep your process safe!

Customized cooling and heating solutions
Your partner for industrial cooling and heating systems
High-quality series and customized solutions since 1971
DELTATHERM®
Service & Support
Overview:
AFTER SALES 4
COMMISSIONING 7
MAINTENANCE & SERVICE 8
SPARE PARTS MANAGEMENT 9
PLANT OPTIMISATION 10
SERVICE GUIDE 11
„We focus on only one thing:
customer satisfaction. We achieve
satisfaction through our high pro-
duct quality, permanently available
service and the highest level of
flexibility, through which we find
individual solutions for all require-
ments. And we live out this claim
- every day, for over 50 years.“
Sascha and Mario Hirmer
Managing Directors
3
 The safety of your production plants and of the pro-
duction process are, to a large extent, dependent upon
how well and how reliably your processes are tempera-
ture-controlled or cooled.

We know what matters in process cooling: You can

We for you rely on our experience in the development and pro-
duction of industrial cooling, refrigeration and tem-
perature control systems for a wide range of industrial
applications.

DELTATHERM® Service
"Made in Germany"
also supports you with its after-sales service.

4
DELTATHERM® Service locations - worldwide
We ensure the productivity of your DELTATHERM® machines
With an expanding network of service partners with locations on 6 continents – in Europe, North
America, South America, Africa, Asia and Australia, we provide worldwide service.

Overview

5
Because we are fully aware of what a plant
standstill and the resulting production
downtimes can cost our customers, we offer:

Global plant service

An expanding worldwide network of service partners with
locations on 6 continents – in Europe, North America,
South America, Africa, Asia and Australia
Service hotline to our experts, in German and English
All standard components in stock and available globally
in the shortest time by express mail
Replacement part availability > 95 %
online service, through which we can check
and maintain your systems
Ensuring the productivity of your DELTATHERM®
machines

6
 service@deltatherm.de

DELTATHERM®

Commissioning: Our goal is to enable you to start the

During commissioning, we ensure that
your system is started professionally and
safeguard the operation of your plant.
system directly, safely and professionally
– tailored to your operating conditions.
For efficient cooling and temperature
control.

We for you Our highly qualified service technicians

check your system and adjust it to your
individual operating conditions, including: Professional instruction
and handover
• Electrical commissioning
• Function and leak test
• Check and if necessary adjust
the medium filling Start immediately –
• Professional instructions on how efficient cooling
the system works

Our service technicians will be happy to advise you – just get in touch with us!

7
 service@deltatherm.de

DELTATHERM®

Maintenance service: The aim is to ensure that your cooling

system runs smoothly and leaks are pre-
Our maintenance service covers your vented. Regular preventive maintenance
complete system – including inspection, and servicing ensure reliable cooling.
cleaning and check of your cooling system.

You can instruct us to carry out the main-

We for you tenance only once, or on a regular basis
after concluding a maintenance contract*. Extension of the life of your
(*DACH region) cooling system and active
Regular leakage tests of your system ensure environmental protection
that no leak remains undiscovered, preventing
energy loss, downtimes and increased green- Reduction of operating
house gases.
and repair costs with
simultaneous increase in
process reliability
Prevention and testing as
active environmental protection F-Gas regulation

8

DELTATHERM®
Spare parts management:
All common spare parts of standard plants
(also for older models) are available in our
spare parts management and enable fast
supply across the globe.
We for you
In the case of special components, our
technical purchasing department will sup-
port you in the fastest possible procure-
ment of spare parts and components.
Purchased components such as pumps,
valves, relays, etc. are sourced from mar-
ket-leading or well-known manufacturers,
thus guaranteeing consistently high quality.
service@deltatherm.de
The aim is to ensure the rapid availa-
bility of original spare parts in order to
carry out maintenance and repair work
without loss of time and to guarantee
the long-term operational readiness of
your system.
Increasing the safety of your
production plant for a relia-
ble process
Quick availability due to
extensive spare parts stock
Online Form
Spare parts request
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 service@deltatherm.de

DELTATHERM®

Plant optimization: The aim is to optimize and adapt your

system to the current technical and
operational conditions for more
If your cooler is getting on in years, it
may need a general overhaul in order productive and efficient cooling.
to run optimally, reliably and efficiently
again.

We for you Due to legal regulations and changes

in operational conditions, it may be
Complete overhaul of the
appropriate to optimize the plant. system to the current
state-of the art
This allows you to minimise system
failures while also saving energy.
Increase of the economic
efficiency and service life of
the plant

Please consult us - we will be happy to advise you!

10
 Guidelines for DELTATHERM®
Support & Service

In the event of malfunctions or faults, we will be happy to help you personally

or to find the right service partner for you in your country.

11
Do you need Support?
Call us or write to us:
Please gather the
following information
before contacting us.
service@deltatherm.de

0049 2245 6107 29

This helps us to react

quickly and efficiently to
your request.

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 service@deltatherm.de

We need the following

0049 2245 6107 29

information:
Your local contact person(s)
+ contact details

Your details Location of the plant

Photo of the fault message /

the defective component...

Short description of the error and

how it occurred

Serial number (mandatory) and type of

system or photo of the nameplate
Online Form
Support request

13
 service@deltatherm.de

DELTATHERM®

Direct assistance: Our goal is to ensure short reaction

times and fast troubleshooting of
your cooler.

by E-mail and / or telephone

(if you contact us, please ensure you have the
We for you above details to hand)
Avoidance of longer stand-
still and waiting times due
by Skype & video conference
(direct localisation of the fault; depending on to travel time
the malfunction, immediate rectification
together with you or instructions for fault
elimination)

Saving service calls / costs

Remote maintenance via interface
(depending on the existing system configura-
tion at purchase; on request)

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 service@deltatherm.de

DELTATHERM®

Customer service / Our goal is to provide you with the fas-

service partner: test and most cost-effective customer
service possible.

Plant location in Germany,

neighbouring countries
We for you Our service technicians will be with you
within the shortest possible time.
Plant location Europe-wide & international
Fast on-site assistance
Take advantage of our worldwide service part-
ner network of qualified specialist companies.
We will be happy to put you in touch with a competent
regional partner in your vicinity.

Alternatively, after prior clarification with DELTATHERM®

Service, you can assign the task to a cooling specialist of
your choice close to your facility.
We would be pleased to support the specialist of your
choice with one of our service technicians in the abo-
ve-mentioned ways.
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DELTATHERM® Hirmer GmbH
Industrial heating and cooling
Gewerbegebiet Bövingen 122 · 53804 Much · Allemagne
Tél. 0049 2245 6107-0 · Fax 0049 2245 6107-10
info@deltatherm.de · service@deltatherm.de

Further products from our product range

Benefit from our experience.

Industrial series cooling towers
with open or closed circuits
from 80 to 18,000 kW cooling
capacity
Dry and hybrid coolers for
water, oil or emulsion from
0.5 to 15,000 kW cooling
capacity
Rack chillers in the power
range from 0.15 to 3 kW
cooling capacity; as heat
exchanger up to 10 kW We are happy to help you.

Just contact us.

Industrial cooling machines Temperature control systems Immersion chillers for water,
for water, oil and emulsion for water up to 160 °C and oil and emulsion from 1.7 to
from 0.2 to 5,000 kW cooling oil up to 350 °C 115 kW cooling capacity
capacity

www.deltatherm.de