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20chapter 0120JONES
20chapter 0120JONES
20chapter 0120JONES
Chapter 1
Managers and
Managing
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Learning Objectives 1
Learning Objectives 2
What Is Management? 1
Organizations
• Organizations are collections of people who work
together and coordinate their actions to achieve a
wide variety of goals or desired future outcomes.
• All managers work in organizations.
Managers
• Managers are the people responsible for supervising
the use of an organization’s resources to meet its
goals.
What Is Management? 2
Management
• Management includes the planning, organizing,
leading, and controlling of human and other resources
to achieve organizational goals effectively and
•
efficiently.
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What difference can a manager make? Zander Lurie,
SurveyMonkey CEO.
What Is Management? 3
Resources.
• Include assets such as:
1. People and their skills, know-how, and experience.
2. Machinery.
3. Raw materials.
4. Computers and information technology.
5. Patents, financial capital, and loyal customers and employees.
Organizational performance:
• A measure of how efficiently and effectively managers
use available resources to satisfy customers and
achieve organizational goals.
• At SurveyMonkey, Zander Lurie’s goal is to continue
with cutting-edge technology (AI), to promote
innovation, and to grow the global market.
Efficiency:
A measure of how well or how productively resources
are used to achieve a goal.
• Wendy’s fat fryers use less oil and are quicker.
Effectiveness:
A measure of the appropriateness of the goals an
organization is pursuing and the degree to which the
organization achieves those goals.
• McDonald’s all-day breakfast success.
Organizing 1
Organizing:
• Structuring working relationships so organizational
members interact and cooperate to achieve
organizational goals.
Organizing 2
Organizational structure
• A formal system of task and reporting relationships
that coordinates and motivates organizational
members so that they work together to achieve
organizational goals.
• CEO Laurie of SurveyMonkey organizes in
coordination with employee opinions.
Leading
• Articulating a clear vision and energizing and enabling
organizational members so they understand the part
they play in achieving organizational goals.
• Involves managers using their power, personality,
influence, persuasion, and communication skills to
coordinate people and groups.
Controlling 1
Controlling:
• Evaluating how well Managers monitor
an organization is performance of
achieving its goals individuals,
and taking action to departments, and the
maintain or improve organization as a whole
performance. to determine if they are
meeting performance
standards.
Controlling 2
Department:
• A group of managers and employees who work
together and possess similar skills or use the same
knowledge, tools, or techniques.
• Example: the manufacturing, accounting, engineering,
or marketing department.
Levels of Management 1
Middle managers:
Supervises first-line managers.
Responsible for finding the best way to use resources to
achieve organizational goals.
• High school principal or a marketing manager.
Levels of Management 2
Top managers:
Responsible for the performance of all departments.
Establish organizational goals.
Decide how different departments should interact.
Monitor how well middle managers in each department
use resources to achieve goals.
• President of a university.