PROJECT

PORTFOLIO

STUDENT VERSION

BSBTWK502
MANAGE TEAM
EFFECTIVENESS
First published 2021

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Business Works is a series of training and assessment resources developed for qualifications within the Business Services
Training Package.
 Contents

Section 1: Establish a team performance plan 6

Section 2: Develop and facilitate team cohesion 9
Section 3: Liaise with stakeholders 11

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Student name:

Assessor:

Date:

Business this assessment is

based on:

Team this assessment is

based on:

Documentation reviewed as
preparation:

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 Section 1: Establish a team performance plan

Team Name:

What will your role in the team

be and who are your team
members?
State their roles in the team
and provide a short
description.

Provide an overview of the

purpose of the team in line
with organisational objectives.
What is the team seeking to
accomplish?

Team manager
responsibilities
What is the role of a manager
or team leader?

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Team tasks
What are the main tasks and
activities the team needs to
do?

What input was received from

the stakeholder/s?

What input was received from

your team member?

Team member tasks and

KPI’s
How did you decide which
task to assign to each team
member?

What are the timelines for

completing each task?

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Setting KPI’s
Outline the key performance
indicators for each task.

Supporting the members of a

team to achieve expected
performance outcomes

Attach: Link to business website About page or corporate

☐
brochure that summarises what the business does OR
Simulation Pack if using case study ☐

Team Performance Plan

☐
Slides, visual aids or video clips

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 Section 2: Develop and facilitate team cohesion

Complete this section after the meeting.

Policies and procedures

How did you develop/ modify
the Internet Use Policy?

Develop team cohesion

What were the
communication skills you
applied when giving
feedback?

What are the issues,

concerns, problems
highlighted?

How did you help team

members identify issues?

How did you apply your

problem-solving skills?

How did you encouraging

team members to take
responsibility for team
activities?

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 Facilitate teamwork
How did you adapt your
personal communication style
to build positive working
relationships?

Model desired behaviour and

practices

Promote collaboration
Encourage and foster shared
understanding of purpose,
roles and responsibilities

Complete this section after the brainstorming session.

Develop a process for

addressing concerns.
What were your ideas?

Outline the process you

developed

What brainstorming and

group leadership techniques
did you use?

Attach:
Internet Usage Policy and procedures ☐

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 Section 3: Liaise with stakeholders

Communicating with line

management
You can use this space to
plan your ideas if you like but
you must include the emails
as attachments
Create your email to your line
manager. Include:
What were the issues?
What solutions are you
proposing?

Create an email to your team.

Include:
What was the decision line
management informed you
of?
When will this change occur?
How will it affect the team?
Attach to your portfolio.

Liaising with stakeholders

How can a manager establish
open communication
processes with stakeholders?

What unresolved issues,

concerns and problems
needs to be communicated to
stakeholders?

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Applying feedback
What feedback did you
receive from the
stakeholders?

How did you address their

concerns?

Attach: Presentation slides ☐

Email to line manager ☐

Email to team ☐

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