Part I: The Quality of the Product – consisting of five (5) indicators that focuses on the

qualities of both product, qualities of this means to incorporate features that have a

capacity to meet the customer’s needs (wants) and give the consumers satisfaction by

improving its features.

INDICATOR 1 : the Hand Sanitizer has its Consistency.

PRODUCT X (Aloe Vera Lime Lemongrass) PRODUCT Y (Commercial Hand Sanitizer)

INDICATOR 1 INDICATOR 1
Adjective Adjective
Scale Rating Score Frequency Percentage Scale Rating Score Frequency Percentage
Strongly Strongly
1 Agree 14 0.28 28% 1 Agree 31 0.62 62%
2 Agree 33 0.66 66% 2 Agree 15 0.3 30%
3 Disagree 3 0.06 6% 3 Disagree 4 0.08 8%
Strongly Strongly
4 Disagree 0 0 0% 4 Disagree 0 0 0%
50 100% 50
Table Result for Indicator 1

The 28% respondents strongly agree that the Aloe Lime Lemongrass hand

sanitizer has its consistency. However, 62% of the sample that commercial sanitizer is

more consistent compared to the Aloe Vera Lemongrass hand sanitizer.

Results showed that mostly half (66%) of the population agreed that Aloe Vera

Lime Lemongrass hand sanitizer has its consistency this means that the Aloe Vera Lime

Lemongrass hand sanitizer has also components compared to the commercial sanitizer in

terms of consistency.
INDICATOR 2 : The Hand Sanitizer has a long lasting scent.

Product X (Aloe Lime Lemongrass) Product Y (Commercial Hand Sanitizer)

INDICATOR 2 INDICATOR 2
Adjective Adjective
Scale Rating Score Frequency Percentage Scale Rating Score Frequency Percentage
Strongly Strongly
11 30
1 Agree 0.22 22.00% 1 Agree 0.6 60.00%
2 Agree 28 0.56 56.00% 2 Agree 20 0.4 40.00%
3 Disagree 11 0.22 22.00% 3 Disagree 0 0 0.00%
Strongly Strongly
0 0
4 Disagree 0 0.00% 4 Disagree 0 0.00%
50 50
Table Result for the Indicator 2

22% of the respondents strongly agreed that Aloe Vera lime Lemongrass hand

sanitizer has a long-lasting scent. However, 60% of the sample ensured that commercial

sanitizer is more long-lasting scent compared to aloe Vera Lime Lemongrass hand

sanitizer.

Result showed that mostly (50%) of the population agreed Aloe Vera Lime

Lemongrass hand sanitizer has also the components compared to the commercial in terms

of long-lasting scent.

INDICATOR 3 : The hand sanitizer is eco friendly.

Product X (Aloe Lime Lemongrass) Product Y (Commercial Hand Sanitizer)

INDICATOR 3 INDICATOR 3
Adjective Adjective
Scale Rating Score Frequency Percentage Scale Rating Score Frequency Percentage
Strongly Strongly
34
1 Agree 0.68 68.00% 1 Agree 23 0.46 46%
2 Agree 16 0.32 32.00% 2 Agree 19 0.38 38%
3 Disagree 0 0 0.00% 3 Disagree 6 0.12 12%
Strongly Strongly
0
4 Disagree 0 0.00% 4 Disagree 2 0.04 4%
50 50
 Table result for Indicator 3

In terms of ingredients, the Aloe Vera Lime Lemongrass hand sanitizer is more

eco friendly based on the result 56 % of the respondents strongly agreed compared to the

commercial hand sanitizer with a percentage of 46% strongly agree.

INDICATOR 4 : The hand sanitizer has a captivating appearance.

Product X (Aloe Lime Lemongrass) Product Y (Commercial Hand Sanitizer)

INDICATOR 4 INDICATOR 4
Adjective Adjective
Scale Rating Score Frequency Percentage Scale Rating Score Frequency Percentage
Strongly Strongly
1 Agree 10 0.2 20% 1 Agree 26 0.52 52%
2 Agree 27 0.54 54% 2 Agree 21 0.42 42%
3 Disagree 13 0.26 26% 3 Disagree 3 0.06 6%
Strongly Strongly
4 Disagree 0 0 0% 4 Disagree 0 0 0%
50 50
Table Result for Indicator 4

20% of the respondents strongly agreed that Aloe Vera Lime Lemongrass hand

sanitizer has a captivating appearance. However, 52% of the commercial hand sanitizer

has more captivating appearance compared to the Aloe Vera Lime Lemongrass hand

sanitizer.

INDICATOR 5 : The hand sanitizer is safe to use.

Product X (Aloe Lime Lemongrass) Product Y (Commercial Hand Sanitizer)

INDICATOR 5 INDICATOR 5
Scal Adjective Adjective
e Rating Score Frequency Percentage Scale Rating Score Frequency Percentage
Strongly Strongly
1 Agree 28 0.56 56% 1 Agree 34 0.68 68%
2 Agree 19 0.38 38% 2 Agree 13 0.26 26%
3 Disagree 2 0.04 4% 3 Disagree 3 0.06 6%
4 Strongly 1 0.02 2% 4 Strongly 0 0 0%
 Disagree Disagree
50 50
Table Result for Indicator 5

38% of the respondents agreed that the Aloe Vera Lime Lemongrass hand

sanitizer is safe to use compared to a commercial hand sanitizer with a percentage of

26%. Moreover, the commercial hand sanitizer gathered a total of 68% strongly agrees,

compared to the Aloe Vera Lime Lemongrass hand sanitizer that has a total of 56%

strongly agrees.

Part II – The Performance of the Product. – consisting of five (5) indicators that

focuses on the performance of both product X&Y. It describes the functional

performance criteria required for the equipment, materials and the product itself.

INDICATOR 1 : The hand sanitizer dries hand.

Product X (Aloe Lime Lemongrass) Product Y (Commercial Hand Sanitizer)

INDICATOR 1 INDICATOR 1
Scal Adjective Adjective
e Rating Score Frequency Percentage Scale Rating Score Frequency Percentage
Strongly Strongly
1 Agree 12 0.24 24% 1 Agree 36 0.72 72%
2 Agree 28 0.56 56% 2 Agree 5 0.1 10%
3 Disagree 6 0.12 12% 3 Disagree 8 0.16 16%
Strongly Strongly
4 Disagree 4 0.08 8% 4 Disagree 1 0.02 2%
50 50
Table Result for Indicator 1

56% of respondents agreed the Aloe Vera Lime Lemongrass hand sanitizer can

dries hand compared to a commercial hand sanitizer with a percentage of 10%.

Moreover, compared to the commercial hand sanitizer that received a total of 72%
strongly agrees, compared to the Aloe Vera Lime Lemongrass hand sanitizer gathered a

total of 24% strongly agrees.

INDICATOR 2 : The hand sanitizer cleanse dirt.

Product X (Aloe Lime Lemongrass) Product Y (Commercial Hand Sanitizer)

INDICATOR 2 INDICATOR 2
Scal Adjective Adjective
e Rating Score Frequency Percentage Scale Rating Score Frequency Percentage
Strongly Strongly
1 Agree 13 0.26 26% 1 Agree 31 0.62 62%
2 Agree 26 0.52 52% 2 Agree 18 0.36 36%
3 Disagree 11 0.22 22% 3 Disagree 1 0.02 2%
Strongly Strongly
4 Disagree 0 0 0% 4 Disagree 0 0 0%
50 50
Table Result for Indicator 2

36% of the respondents agreed the commercial sanitizer can cleanse dirt

compared to the Aloe Vera Lime Lemongrass hand sanitizer with a percentage of 52%.

Moreover, the commercial sanitizer gathered a total of 62% strongly agrees, compared to

the Aloe Vera Lime Lemongrass hand sanitizer with a total of 26% strongly agrees.

INDICATOR 3 : The hand sanitizer has a soft texture.

Product X (Aloe Lime Lemongrass) Product Y (Commercial Hand Sanitizer)

INDICATOR 3 INDICATOR 3
Scal Adjective Adjective
e Rating Score Frequency Percentage Scale Rating Score Frequency Percentage
Strongly Strongly
1 Agree 22 0.44 44% 1 Agree 34 0.68 68%
2 Agree 27 0.54 54% 2 Agree 14 0.28 28%
3 Disagree 1 0.02 2% 3 Disagree 2 0.04 4%
Strongly Strongly
4 Disagree 0 0 0% 4 Disagree 0 0 0%
50 50
Table Result for Indicator 3
 16% of the respondents agreed the commercial sanitizer has a soft texture

compared to the aloe Vera Lime Lemongrass hand sanitizer with a percentage of 54%.

Moreover, the commercial sanitizer gathered a total of 34% strongly agrees, compared to

the Aloe Vera Lime Lemongrass hand sanitizer with a total of 44% strongly agrees.

INDICATOR 4 : The hand sanitizer has a soft texture.

Product X (Aloe Lime Lemongrass) Product Y (Commercial Hand Sanitizer)

INDICATOR 4 INDICATOR 4
Scal Adjective Adjective
e Rating Score Frequency Percentage Scale Rating Score Frequency Percentage
Strongly Strongly
1 Agree 12 0.24 24% 1 Agree 33 0.66 66%
2 Agree 31 0.62 62% 2 Agree 15 0.3 30%
3 Disagree 6 0.12 12% 3 Disagree 2 0.04 4%
Strongly Strongly
4 Disagree 1 0.02 2% 4 Disagree 0 0 0%
50 50
Table Result for Indicator 4

15% of the respondents agreed the commercial sanitizer can repeatedly use

compared to the Aloe Vera Lime Lemongrass hand sanitizer with a percentage of 62%.

Moreover, the commercial sanitizer gathered a total of 33% strongly agrees, compared to

the Aloe Vera Lime Lemongrass hand sanitizer with a total of 24% strongly agrees.

INDICATOR 5 : The hand sanitizer moisturizes your hand.

Product X (Aloe Lime Lemongrass) Product Y (Commercial Hand Sanitizer)

INDICATOR 5 INDICATOR 5
Scal Adjective Adjective
e Rating Score Frequency Percentage Scale Rating Score Frequency Percentage
Strongly Strongly
1 Agree 26 0.52 52% 1 Agree 31 0.62 62%
2 Agree 19 0.38 38% 2 Agree 16 0.32 32%
3 Disagree 5 0.1 10% 3 Disagree 3 0.06 6%
Strongly Strongly
4 Disagree 0 0 0% 4 Disagree 0 0 0%
 50 50
Table Result for Indicator 5

16% of the respondents agreed the commercial sanitizer moisturizes your hand

compared to the Aloe Vera Lime Lemongrass hand sanitizer with a percentage of 38%.

Moreover, the commercial sanitizer gathered a total of 31% strongly agrees, compared to

the Aloe Vera Lime Lemongrass hand sanitizer with a total of 52% strongly agrees.