Business Case Study – KIKshift (Premier

Offshore Systems Pvt. Limited)

A study based on my one month experience at the workshop
highlighting fields and areas where the workshop is falling behind or
underperforming.

Issues being faced-

1. Inefficiency caused by multiple reasons-

i. Wrong parts being ordered- After already spending time

getting the approval from customers wrong parts being ordered
are a common issue faced in the workshop. On multiple
occasions cars have been delayed by a day or two due to wrong
parts being ordered.

SOLUTION – Offering customers estimates from two part

sources i.e.- a cheaper and an expensive parts source such as
Anil as well as Alberto. Letting the customer choose will also
not make the workshop the risk bearer in regards to delay in
parts or failure in parts sourced.

ii. Shortage in terms of number of staff- An increase in staff by

2 for each division of Painting and Wrapping will go a long way
in improving the efficiency of moving cars out and getting new
ones in for work. Two Departments i.e. the Painting and
Wrapping department are both in desperate need of at least 1
more if not 2 staff members.
iii. Unorganised Environment- From mechanic Toolkits to Spare
Parts, placement of the following objects must be organised to
improve efficiency in the garage. Mechanics tend to waste 5-10
Minutes at minimum searching for the tools they need to work
on a car or rather searching for the new part that’s just been
sourced from the Market.

SOLUTION – Establishing a sense or Organisation within the

workshop by using the new shelves and cupboards in our
possession. Ensuring all mechanics keep the tools back in its
place as well as assigning a dedicated place for each tool along
with simple Labelling.

iv. Waste Clutter – Waste of all kinds from car spare parts to
actual garbage gets accumulated inside and outside the
warehouse. Valuable spares should be categorised and sold to
the market to generate revenue for the workshop.
A cleaner environment to work in will not only improve
efficiency but will keep customers happier too.

SOLUTION – Clearing up all old parts laying around the

workshop and getting rid of it for potential revenue.
2. Flaws in washing of Cars – Cars must be washed with much
better care and detail before delivery.

SOLUTIONS -

i. More Micro Fibre cloths needed to keep using as dry cloths

while drying cars as most cars tend to leave with stained glasses
since we use wet cloths.

ii. Most Workshops tend to include tire and interior Polishing

with their wash which is something we should invest into which
can go a long way in satisfying the customers.

3. Low Quality and Defective Parts – A recent Vento that had

come in for a second time for the same issue where the Timing
Chain gasket as well as the Oil Seal was replaced by us. On
further observation after speaking with the mechanic in charge it
was found that we ordered for the car were not up to the mark
and of low quality.

SOLUTION- Same as Point Number 1)i.

4. Wrapping Department-
This Department is the one most in need of improvement.
 i. A minimum of two staff should be there to wrap the cars, the
finish of a one man job is just not as good.
ii. The dust issue in wrapping is a real thing, the 911 Turbo S
being wrapped in Midnight Purple has multiple flaws and
bumps throughout various body panels because of dust that has
accumulated in the Wrapping Bay.
iii. Considering getting a training done for Staff hired for Car
Wrapping under Company Expense.

5. A fixed lunch time for workers as well as stricter discipline in

regards to use of mobile phones. On multiple occasions
mechanics and others in the garage are caught wasting time
distracted by their phones.

6. Returning Customers- A sign of returning customers at a

Workshop is never a good sign and not something anyone would
want. Over the one month I’ve been working here 4 cars have
returned for incomplete jobs done or similar issues arising again.
SOLUTION –
i. Establishing a PDI Checklist for every car going out of the
workshop.
ii. Ensuring a proper Jobcard is made for every car coming into
the Workshop.

7. Creating Incentives for Staff – By giving the mechanics a reason

to work harder not only will it make other staff work harder but
will also improve the efficiency and quality of work within the
workshop.
 SOLUTION – Creating a reward of 2000 for employee of the
month for Mechanics.

8. Offering Customers more than what is required – By offering

and showing customers the true potential of the work offered by
us we can increase the amount of work coming in and increase
Business Revenue.
For Example if a client comes in with their car for a basic
servicing we can even offer them something as basic as a full
black out or some kind of cosmetic or performance upgrade.

9. Disputes within the Garage – Internal disputes between

workshop Staff and Management need to be solved in a more
Professional and Calmer way.