Students Project Portfolio

BSBPEF502 Develop and use emotional intelligence

 Contents

Section 1: Evaluation criteria 4

Section 2: Personal analysis 6
Section 3: Personal emotional intelligence development plan 12
Section 4: Team emotional intelligence development plan 14
Section 5: Reflection 20

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 Student name: Vincent Tan

Assessor:

Date: 23/09/2023

Business this assessment is

based on:

Business objectives:

Team objectives:

Team members:

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 Section 1: Evaluation criteria

What is Questionnaire
the format
you have
develope
d your
evaluatio
n criteria
in?

Which Question 2,3,4

question
numbers
cover an
evaluatio
n of a
person’s
empathy?

Which Question 1,5,6

question
numbers
cover an
evaluatio
n of a
person’s
ability to
self-
regulate
their
emotions
?

Which Question 7,8,9,10

question
numbers
cover an
evaluatio

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 n of a
person’s
positivity?

Which Question 11,12

question
numbers
cover an
evaluatio
n of a
person’s
adaptabili
ty?

How will Strongly Disagree, Disagree, Neutral, Agree, Strongly Agree

you
measure
the
results?
Explain
how your
rating or
measure
ment for a
person’s
emotional
intelligenc
e will be
determine
d.

☐ A copy (or the link) to your evaluation to your portfolio.

https://docs.google.com/forms/d/e/1FAIpQLSdVRmNp9h4jyDoXMTZE1jIQbloZ0wFtD
idygHsmqHuhzlLrKw/viewform

☐ Your completed evaluation and results

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 Section 2: Personal analysis

Student name: Vincent Tan

Nelson Injaya
Feedback participant 1
(name and contact number)

Nicolas Hartanto
Feedback participant 2
(name and contact number)

Answer all of the questions below using the results of the evaluation in section 1 to guide your answers,
and feedback from your classmates/friends/family for parts c and d.

a) Document your findings on yourself in the four areas focussed on in your evaluation in section 1
as discuss your strongest area.

I have a special spot in my heart for the less fortunate people. I have excellent emotional self-control.
Nobody can truly know what's going on inside my head. I frequently discover ways to divert my
attention away from potentially dangerous situations. Seeing other people achieve in life makes me
happy and makes me feel like I'm a part of it. Even in my failings, I find hope.

b) Reflecting on the results, identify what stood out for you in terms of what it tells you about yourself
as a person.

I am an emotionally strong individual who can make difficult decisions in my life. I am a conscientious
individual who does not take anything for granted. I learn from my mistakes and regard them as a life
lesson. I'm not the type to become depressed easily.

c) Thinking about the questions asked as part of the evaluation and your learnings as part of this
unit, identify five of your emotional strengths.

I disseminate optimism, and if my positivity is misinterpreted as negativity, I take a step back. I'm
aware of my limitations and work within them. Even if the person succeeding in life is a complete
stranger to me, I am glad for them. I know where I can have my emotions valued and understood;
otherwise, I'll keep them to myself. I enjoy socializing, but it takes time for me to do it.

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 d) Thinking about the questions asked as part of the evaluation and your learning as part of this unit,
identify five of your emotional weaknesses.

I'm not afraid to try out fresh and inventive ideas since I'm lazy. I'm prone to losing my cool. I can't help
myself when I hear something terrible spoken. I despise being ordered what to do. When I receive a
request, I do my best to fulfil it. I can multitask, but I don't because I try to focus on one thing at a time.

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 e) Explain how you believe the emotional strengths you have identified above help your workplace
performance and relationships.

Because I am a decision-maker, I will be able to make some daring decisions in the workplace that will
benefit the firm. I will be able to regulate my emotions and complete tasks on time since I am a self-
controlling person. As a positive person, I will be able to spread positivity in the workplace and
encourage people to work harder. I will be able to witness my employees achieve and prosper in their
life since I am a helpful person.

f) Discuss how you believe your emotional weaknesses hinder your workplace performance and
relationships.

Because I am a lazy person, I may be lagging behind in terms of technology and experimenting with
new innovative ideas that can help the organization grow. Because I am a one-task-at-a-time person, I
may get behind on tasks, affecting the workplace's overall productivity. I may be losing my emotions
and willing to be requested because I am a no-order person.

g) Complete the following table about personal stressors at work. Identify at least four sources of
stress that are most likely to result in workplace stress for you, your stress response (emotional,
physical, behavioural) and actions that you can take (or have taken) to manage stress.
The table includes examples only, as there could be a wide range of responses from students.

Personal stressor What is your stress response Actions/methods to address

Trying out new and Avoiding or being lazy By viewing lessons, I can increase
innovative concepts my motivation and when I'm
working with people, I'm not afraid
to attempt new ideas.

Receiving Orders obstinate Please convey your message in a

good manner, and I recommend
that they say please if anything is
requested or required.

Unjustly treated I believe that the workplace is rude Requesting that each and every
and disrespectful. employee be treated equally.
Favouritism is not encouraged.

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 There are a lot of jobs to Effortlessly muck around with stuff. Pre-planning techniques and being
do, and there isn't enough wellorganized is important.
time.

h) Review the following list of needs and choose at least three that most trigger your emotions when
you don’t get these needs met. Consider this question in the context of the workplace.

Acceptance Variety
Being understood Predictability
Being in control New challenges
Attention Being loved/liked
Peacefulness Being valued
Order Being treated fairly
Safety Freedom
Respect Consistency
Being needed Being included
Being right Autonomy
Comfort Fun
Balance

Now complete the table below.

Write down each need you have chosen and why this need is important to you at work.
Also give an outline of the emotions triggered in you when you don’t get these needs met and ways
that you can control your emotions in the face of not having your needs met.
The table includes examples only, as there could be a wide range of responses from students.

Need and why this need is What is your emotional response Emotional control mechanism
important to you at work when this need is not met?

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 Being Treated Fairly Mood swings and a shaky Distract myself with other tasks
temperament that will allow me to remain
calm.

Being Understood I am unable to execute the Make an effort to comprehend

assignment in accordance with people so that they can
the requirements. comprehend my feelings.

Respect organization cannot be respected Keep my feelings to myself and

concentrate solely on my task.

Comfort Workplace bores you Attempt to adjust myself and find

contentment with what I have
now.

i) What other criteria could you use other than those you created in your evaluation to determine
your own emotional strengths and weaknesses?

Not True, Maybe True, Definitely True. How much do you agree or disagree with the provided
statement on a scale of 1 to 5? Answer the statements with a yes or no.

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BSBPEF502 PROJECT PORTFOLIO 11
 Section 3: Personal emotional intelligence
development plan

Based on the identified areas for improvement and/or gaps, list at least five activities that should improve
your ability to identify and respond appropriately to a range of emotional expression through self-
reflection and feedback from others.
Enter the activities in order of priority.

Identified area of Briefly describe why Actions to improve area of emotional intelligence
emotional intelligence you have identified development
development this as a priority

There are far too many Can be hurtful to He should express his feelings in a positive way
straight forwards. other people's that does not cause harm to others.
feelings

Self-centered individual Is more concerned By putting yourself in the shoes of others, you can
with himself than try to understand how others feel.
with others.

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 Section 4: Team emotional intelligence
development plan

Complete the following tables for two team members after the roundtable discussion in the role of their
team leader or manager.

Team member: Nelson Injaya

Summary of this - Completes duties in a timely manner.

person as per their
- Have a good time socializing.
personality profile
discussed at the round - Attempts to exert control over events.
table (emotional - In any scenario, assume the worst.
responses, beliefs,
identified strengths - Easily depressed and stressed.
and weaknesses):

How can you create - Pay attention to what others are saying.
opportunities for this
- Get to know people so they may get to know you.
person to express their
thoughts and feelings - Examine your own viewpoint.
in the work team that
best suits them?

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 How can you show - Recognize that taking control of a situation isn't a solution; it's about how
consideration to this you manage your emotions.
person when making
- By enabling him to remain calm and positive in the face of adversity.
decisions that affect
them as their team - By assisting him in finding sources of distraction when he is depressed.
leader?

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 Identified area of Briefly describe why Actions to improve area of emotional intelligence
emotional intelligence you have identified this development
development as a priority

Situations are under No one can be in Manage your emotions and let others understand
control. charge of every your point of view so that you can choose the best
circumstance. path, whether it's yours or theirs

Become depressed Even the little item can Distract yourself by doing something you enjoy or
wreak havoc on your that makes you happy
productivity

How could this person build further productive relationships within the team?

He discovered this source of distraction and began to feel less melancholy. He is attempting to
communicate his vision to others and to comprehend their vision, but he is not attempting to conduct
everything according to their wishes. Request some "strength training" from your company.

How can this person maximise their contribution to the team and increase work outputs?

By voicing their worries about the company's goals. By allowing others to figure out the best method to
address problems. Open up options for advancement in your work or training.

How can this person’s strengths contribute to reaching team goals?

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 Executing the assignment in a timely manner. As a result of their enjoyment of socializing, they may
be able to attract new clients to their projects. Can better manage and lead the team.

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 Team member: Nicolas Hartanto

Summary of this - Always pleasant to others, but unable to control his rage.
person as per their
- There are far too many straight forwards.
personality profile
discussed at the round - Organized and self-centred individual who completes tasks on schedule
table (cultural but with the assistance of others.
behaviours, beliefs, - Always truthful and concerned about others
identified strengths
and weaknesses)

How can you create - Assign a task and ask him to finish it on his own to build confidence.
opportunities for this
- Encourage him to be self-aware of his emotions and to keep them to
person to express their
himself; otherwise, it will damage the feelings of others.
thoughts and feelings
in the work team that - Put yourself in the shoes of others to better comprehend how they feel.
best suits them?

How can you show .- By making time to appreciate the good things in life.
consideration to this
.- By encouraging him to perform tasks on his own.
person when making
decisions that affect .- By relying on their instincts
them as their team
leader?

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 Identified area of Briefly describe why Actions to improve area of emotional intelligence
emotional intelligence you have identified development
development this as a priority

There are far too many Can be hurtful to He should express his feelings in a positive way
straight forwards. other people's that does not cause harm to others.
feelings

Self-centered individual Is more concerned By putting yourself in the shoes of others, you can
with himself than try to understand how others feel.
with others.

How could this person build further productive relationships within the team?

He discovered his source of diversion and now loses his temper less frequently. Manipulate his
remarks in a favourable way in order to avoid hurting others' feelings. Understands what others are
going through.

How can this person maximise their contribution to the team and increase work outputs?

He can better lead the team because of his pleasant and honest interactions with the other members.
Include some team-building activities. Assist employees in matching their abilities to their roles'
expectations and obligations.

How can this person’s strengths contribute to reaching team goals?

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 Individual strengths should be used to help the team achieve its broader objectives. Assign team
projects to employees based on their skills. Include strengths in performance discussions and
evaluations.

Section 5: Reflection

Answer the following reflective questions:

Which two tasks did you 1. Increase your emotional intelligence

complete? Note, they must
2. Encourage people to develop emotional intelligence.
be different.

Task 1

Outline details of the - Examine and record co-workers’ emotional responses.

activity you completed
- Make a strategy for recognizing and responding to various emotional
together.
displays.
- When working with co-workers, use tactics that demonstrate flexibility
and adaptability.
- When making decisions, use tactics that show consideration for
others' emotions.
- Consult with key stakeholders to identify areas for personal emotional
intelligence enhancement.

How did this activity help Improved capacity to recognize and overcome emotional intelligence
the team to achieve team weaknesses
goals?

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 How did you model
behaviours that
demonstrate your
emotional intelligence
during this task? Provide at
least two examples.
How did this activity align
with the policy/procedures
of the business?
How did both of your team
members contribute
towards the team goal in an
individual capacity?
Task 2
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- Presented material and solicited comments using appropriate
language and nonverbal cues.
- Employed listening and questioning skills to elicit other people's
perspectives and to clarify or confirm understanding.
- Provide evaluation criteria for determining personal emotional
strengths and weaknesses.
Carry out an investigation to determine personal emotional triggers,
considering input from others.
- Record and analyse interactions with co-workers.
Team member 1:
In every situation, he must overcome her dread of the worstcase
scenario. Start thinking positively and take pleasure in his achievement.
The emotional intelligence plan was created. he used his
communication skills to help the team understand each other.
Team member 2:
He discovered his source of diversion and now loses his temper less
frequently. Manipulate his remarks in a way that does not harm others.
Understands what others are going through.
21
 Outline details of the
activity you completed
together.
How did this activity help
the team to achieve team
goals?
How did you model
behaviours that
demonstrate your
emotional intelligence
during this task? Provide at
least two examples.
How did this activity align
with the policy/procedures
of the business?
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- Identify opportunities for people to share their opinions and feelings in
the workplace.
- Create projects to help others understand the impact of personal
behaviour and emotions in the workplace.
- Follow company policies and procedures when implementing identified
opportunities and duties in the workplace.
The ability to build emotional intelligence and overcome weaknesses
has been improved.
- Changes personal communication style to model behaviours, foster
trust and positive working connections, and increase emotional
intelligence knowledge.
- Leads a collaborative approach to developing understanding and skills
that improves people's emotional intelligence by employing questioning
and inclusive tactics.
- Make preparations for dealing with emotional expressions and put
them into action.
- Use tactics that encourage flexibility in interactions with others and
demonstrate empathy for others' feelings.
22
 How did both of your team Team member 1:
members contribute
Executing the assignment in a timely manner As a result of their
towards the team goal in an
enjoyment of socializing, they may be able to attract new clients to their
individual capacity?
projects. Can better manage and lead the team.

Team member 2:
Individual strengths should be used to help the team achieve its broader
objectives. Assign team projects to employees based on their skills.
Include strengths in performance discussions and evaluations.

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