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TLE – ICT
COMPUTER
SYSTEMS
SERVICING NC II
Quarter 2 – Module 1
Applying Quality Standards
(Access Quality of Received
Materials)
(Week 1)
 What I Need to Know?

This module is designed and written with you in mind. It is here to help you understand
Computer Systems Servicing NCII. The scope of this module permits it to be used in
many different learning situations. The language used recognizes the diverse vocabulary
level of the students. The lessons are arranged to follow the standard sequence of the
course.

The module covers the lesson on:

Lesson 1 – Assess Quality of Received Materials

After going through this module, you are expected to:

1. obtain work instruction in accordance with standard operating procedures;
2. check the received materials against workplace standards and specifications;
3. identify and isolate faulty materials related to work; and
4. record and/ or report defects and any identified causes to the supervisor
concerned in accordance with workplace procedures.

What I Know?

Multiple Choice
Directions. Please read each statement and select the best answer. Write the letter
and the word. Please use a separate sheet in answering the test. Please do not forget
to write the following in your answer sheet:
Name: _________________________ Yr. & Section: __________________
Yr. Level & Subject (Specialization): ___________ Module No: _____
Name of the Activity (e.g., What I know) ______________ Date: ______

1. It is defined as the degree to which an object or entity satisfies a specified set of

attributes or requirements.
a. standards c. quality
b. durability d. reliability
2. It is the quality of being able to last a long time without becoming damaged or the
durability of the materials used.
a. standards c. quality
b. durability d. reliability
3. Defined as a set of criteria within an industry relating to the standard functioning
and carrying out of operations in their respective fields of production.
a. standards c. quality
b. durability d. reliability

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4. Defined as the probability that a product, system, or service will perform its
intended function adequately for a specified period of time.
a. standards c. quality
b. durability d. reliability
5. It is performing a careful physical examination of a certain tool or equipment to
ensure quality and durability.
a. PPE c. checklist
b. OHS d. inspection
6. It is considered as a management tool that lists different tasks, activities, and
behaviors that need to be followed to achieve a systematic result
a. PPE c. checklist
b. OHS d. inspection
7. These are specialized clothing or equipment worn by an employee for protection
against infectious materials.
a. PPE c. checklist
b. OHS d. inspection
8. Defined as is a multidisciplinary practice dealing with all aspects of health and
safety in the workplace, with a strong focus on preventing workplace hazards.
a. PPE c. checklist
b. OHS d. inspection
9. It refers to the sets of rules that outline specification of dimensions, design of
operation, materials and performance, or describe quality of materials, products
or systems.
a. workplace procedure c. production process
b. standards d. failure testing
10. Which factor should be considered when choosing the right material for a certain
project?
a. cost of material c. popularity of the material
b. brand of the material d. source of the material
11. Which of the following is considered as the most important factor when choosing
materials to buy?
a. cost c. quality
b. demand d. suitability
12. Which task must be done first when receiving materials?
a. match the packing slip to the items received
b. sign the delivery form immediately
c. make an inventory report of the items received
d. check the items for any defects
13. It refers to the process performed on a whole consumer product.
a. statistical control c. quality control
b. failure testing d. production process
14. Which is a system in manufacturing for maintaining standards?
a. quality control c. quality planning
b. quality improvement d. quality assurance
15. Which refers to the process of identifying which quality standards to focus on
and then determining what to do.
a. quality control c. quality planning
b. quality improvement d. quality assurance

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 Lesson
Assess Quality of
1 Received Materials

What’s New?

What is application of quality standards?

Quality standards offer a formula for success. A clearly defined set of standards and
requirements makes it easier for companies to meet what their consumers consider
"quality," and they improve the overall vision of what the company should work toward.

Documents that give criteria, specifications, guidelines, or characteristics that can be

applied consistently to ensure that materials, products, processes, and services are
appropriate for their intended use

The intent of standards is to provide at least minimum quality, safety, or performance

specifications so as to ensure relatively uniform products and performance and to
remove ambiguity as to the suitability of certain commercial products for particular
applications.

Characteristics of Materials used in a Specific Project

• Selection of Material

Material selection is one of the most common tasks for design engineering. The
ability to assess the material’s impact on the performance of a product is
crucial for reliable performance. Sometimes, buyers are also considering the
label or name of the company which is producing the great quality materials
and are known in the market. Examples are the name HP for printers and Intel
for some computer hardware.

• Testing of Material
The testing of material properties is widely understood to be the key to
obtaining data for a project, performing failure analysis, or understanding

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 material interactions. Material testing also provides information on the quality
of incoming and outgoing products. Inspection test equipment and techniques
are demonstrated for a wide range of materials and assemblies during the
class. This provides the participants with both knowledge of the common
failure modes.

• Cost of Material
The cost of materials is also considered when buying or selecting materials for
a specific project. The amount may vary but never take for granted the quality
and reliability of the material. Will you buy the material which is less expensive
but worst quality? Will you buy the mater that which you cannot afford? People
look for places that can meet their standards and the right cost for materials
to buy.

Characteristics of common materials for increased security are also a great factor in the
design and planning process. Evaluation of longevity criteria and assessment of site
environmental factors are vital to project planning.

Specific knowledge about the project and general common sense must dictate material
selection. Although many materials can offer enhanced protection, often the most cost-
efficient and readily available material that provides a reasonable life expectancy for the
project must be considered.

What is It?

TECHNICAL TERMS

● checklist - helps organize data by category

- is a management tool that lists different tasks,
activities, and behaviors that need to be followed to
achieve a systematic result
● durability - the quality of being able to last a long time without
becoming damaged or the durability of the materials
used.
● hardware - refers to the external and internal devices and
equipment that enable you to perform major
functions such as input, output, storage,
communication, processing, and more.
● tools - a tool held in the hand and operated without
electricity or power
● equipment - set of articles used or needed for a specific
purpose or activity and is operated by electricity
(AC) or battery (DC) or needed for a specific
purpose or activity.

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 TECHNICAL TERMS
● inspection - it is performing a careful physical examination of
a certain tool or equipment
● OHS - occupational health and safety, is a multidisciplinary
practice dealing with all aspects of health and safety
in the workplace, with a strong focus on preventing
workplace hazards
● PPE - personal protective equipment (PPE) is specialized
clothing or equipment worn by an employee for
protection against infectious materials
● standards - The required or minimum level of quality based on
norms or general use
- a set of criteria within an industry relating to the
standard functioning and carrying out of operations
in their respective fields of production
● reliability - defined as the probability that a product, system, or
service will perform its intended function adequately
for a specified period of time
● SOP - is a procedure specific to your operation that
describes the activities necessary to complete tasks in
accordance with industry regulations, provincial
laws, or even just your own standards for running
your business

Standards ensure the safety, quality, and reliability of products and services; they
facilitate trade and protect our health and the health of the environment. For industries,
standards improve systems and processes; they reduce waste, cut costs, and ensure
consistency.

The characteristic of the materials to be used for the specific project must be:

• of good quality
- This is the most important factor when choosing materials to buy or
acquire. Products with good quality are long-lasting and safe to use
because they follow certain standards before being commercialized.
• reliable
- It means that you can be sure that it will perform its function well,
operate safely, and give its maximum performance.
• suitable for the purpose
- Choose the materials that are necessary to make the project possible.
Making a list of products or materials to buy is a good trait of a wise
consumer.
• low cost
- It doesn’t mean that you will choose the less expensive one and exclude
quality. Low costs imply that you can afford to purchase the materials
without breaking your pocket while also ensuring higher quality.

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The Factors in Selecting the Materials:

1. Selection of material – it is the ability to choose the materials using the following
considerations:
• Cost of the material – is the amount of purchasing the materials, it may differ
from one supplier to another even if the specifications are the same.
• Environmental consideration – anything that leads to the pollution of soil,
water and air, especially its energy consumption impact. At the end of ICT
hardware use, recycling, and disposal like e-waste would be used in landfills
and would provide impact and effect on the environment.
• Chemical properties –a material property evident during the time of its use will
show a chemical reaction.
• Physical properties – the identifiable and unique aspect of material most
particularly its basic capabilities.
• Mechanical attributes – the physical properties that any material exhibits
when applied with forces, such as elasticity, tensile strength, elongation,
hardness, and fatigue limit.
• Company producing the material – the business name provides identity to the
business and the product it produces, especially when the enterprise produces
unique and amazing products.

2. Testing of material – this will help analyze the quality and standards of materials
using the following techniques:
• Hardness tester – any device that checks the hardness of a material by
measuring the durability of such material.
• Comprehensive strength test – it is more of a mechanical test that measures
the maximum amount of compressive load a material can bear before such
material breaks.
• Impact test – is used to observe the mechanics of how the material exhibit
when it experiences shock and such material immediately deforms.
• Fluoroscope –an imaging machine that uses X-rays to determine the interior
characteristics of an object.
• Testing machine – a universal tester for materials for testing tensile strength
and compressive strength of materials.
• Creep test –subjecting the material to high-temperature progressive
deformation at constant stress test or ability to alter its form after such test
has been taken.

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ICT Materials, Components, Assemblies and Its Specifications

In relation to the factors in selecting the materials, as a learner, you need to be familiar
with the ICT materials, components, and assemblies’ specifications. You must be careful
not only with the names of these items but also with how you describe the details of
such an item according to industry standards.

The following are examples of ICT tools, materials, or equipment with their given
specifications.

Tools / Materials/ Name Specifications (Example)

Equipment
Flash Drive • USB 3.0
• 32 GB

Mouse • Wireless via 2.4GHz or

BlueTooth 5.0 or Wired via
USB 2.0
• Ergonomic design for both
palm grip and claw grip
• Up to 200 hours of battery life
(lights off) with 2.5 hours
single charge
Keyboard • KEYBOARD K120
• Plug-and-Play USB Keyboard
• 10-Key Number pad
• Caps lock indicator light
• Num lock indicator light

Scanner •
•

Printer • Inkjet printer

• Print, scan, copy
• Dye ink print resolution: 5,760
x1,440
• Printing Resolution: 5760 dpi
• Print speed: 33 ppm
• Print size: up to Legal size
• Scan and copy up to A4 Size

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 Monitor
• Samsung 19" Flat Full HD
Monitor
• Super Slim Design
• 16:9 Aspect Ratio
• Eco Saving Mode

Identifying Faulty Materials, Recording and Reporting

These are the things to be considered when:

A. Receiving Materials
- Match the packing slip to the items received and ensure that the materials
are designated for that specific department.
- That you are receiving the materials indicated on the purchase order with
regard to quantity and specifications.
- That materials are in good condition.
- That terms regarding the installation of the equipment are met.

B. Receiving Reports (whenever goods are received)

- The person receiving the goods must document, using the administrative
software, that all goods were received for each requisition before any payment
can be made to vendor.
- Any exception must be noted so that partial payments can be processed or
defective goods can be returned.

C. Return of Merchandise
- When merchandise is received which is incomplete or defective, the supervisor
will return the materials to the supplier or to the store where it was bought
and make arrangements with the vendor for replacement.

D. Make an Inventory Report of the Materials

All materials received must be listed and reported to monitor how many
materials are on hand. Effective management checks are an important means
of providing assurance of the integrity and security of the benefit processes.
They are also useful in identifying training needs, indicating possible
weaknesses in procedure, and ensuring the section meets its accuracy target
set for Best Value Performance Indicators purposes.

The quality checker will record the date of the receipts, the name of the
materials, tools, or equipment purchased, the quantity, the official receipt
number, and the signature of the person who purchased the items. They will
also identify if the materials received are in good physical condition or are
defective for proper recording and reporting.

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 What’s More

Please do not forget to write the following in your answer sheet:

Name: _________________________ Yr. & Section: __________________
Yr. Level & Subject (Specialization): ___________ Module No: _____
Name of the Activity (e.g., What I know) ______________ Date: ______

Directions:
You have been assigned the task of purchasing a printer for your department. Given the
items and their specifications, choose one item you want to purchase based on the
factors discussed in the lesson. State your reasons why you chose it.

HP Deskjet 2620 EPSON L3110 3 in 1 Printer

Price: 3,705.00 Price: 7,500.00

Specifications:
• Inkjet printer
• Print, scan, copy / Wireless
• Printing resolution:
4800 x 1200dpi color
• Print speed: 7.5 ppm Black and5.5
ppm Color
• Print size: up to Legal size
• Scan and copy up to A4 size only
Specifications:
• Inkjet printer
• Print, scan, copy
• Dye ink print resolution: 5,760
x1,440
• Printing Resolution: 5760 dpi
• Print speed: 33 ppm Blk / 15
ppmcolour draft text
• Print size: up to Legal size
• Scan and copy up to A4 Size

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 CANON G1010 BROTHER DCP-T310 3IN1 Printer
Price: 4,800.00 Price: 7,900.00

Specifications: Specifications:

• Refillable inkjet printer • Inkjet printer

• Print only • Print, scan, copy
• Print resolution: 4800 x 1200 dpi • Print resolution:
• Print speed: up to 8.8ipm (mono)/ • Up to 1,200 x2,400 dpi
5.0ipm (colour) • Print speed: 12ipm
• Print size: up to Legal size • Print size: A4, Letter, Executive,
A5, A6

Item chosen: Reasons:

Specifications:

What I Have Learned

Directions: Reflect on the following guide questions and write your insights in your
journal notebook.
• What are the important tasks to be done during the receiving of materials? List
two.
• What should a supervisor do when the items received are incomplete or
defective?
• Why is making an inventory report of the materials important?

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 What I Can Do

Please do not forget to write the following in your answer sheet:

Name: _________________________ Yr. & Section: __________________
Yr. Level & Subject (Specialization): ___________ Module No: _____
Name of the Activity (e.g., What I know) ______________ Date: ______

Directions: Make a Log Report and Assessment Report using the delivered items below.
Make sure you will record all the items listed and if they were in good condition or not.

As a Quality checker, you will record the date of receipt, name of the materials
purchased, quantity, and official receipt number, and sign your name afterward. You
will identify if the materials are in good condition or damaged and /or needing for
replacements. This will be recorded on the Assessment Report.
After you have completed all the reports, the teacher will check if you have provided all
the data needed in the reports.

DELIVERED ITEMS
• August 9, 2020 - 5 Hard disk, 2 128MB SDRAM memory chips - Received from Jun
Salcedo (PC chain), OR #20256 - Found out that 1 Hard disk has error need for
replacement2.
• August 9, 2020 - 10 Refill ink cartridge from STARLINK Shop, OR# 56233.
• August 9, 2020 - 10 PS/2 keyboards, 10 Optic mouse, 2 power supply - Received
from Allan Rivera (Octagon), OR#12544 - 3 defective keyboards need replacement
• August 9, 2020 - 2 CD-ROM drive - Received from Jun Salcedo (PC Chain),
OR#20400

Complete the table below based on the details given on delivered items.

Date Official Item/Product Quality

Quantity Remarks
Received Receipt No. Name Checker

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 Assessment

Directions: Read each item and write the letter of the correct answer. Do not forget to
write the following in your answer sheet.
Name: _______________________________ Year & Section: _____________
Year Level & Subject (Specification) ____________________ Module No. _____________
Title of the activity: ________________________
1. It is performing a careful physical examination of a certain tool or equipment to
ensure quality and durability.
a. PPE c. checklist
b. OHS d. inspection
2. It refers to the sets of rules that outline the specification of dimensions, design of
operation, materials, and performance, or describe the quality of materials,
products, or systems.
a. workplace procedure c. production process
b. standards d. failure testing
3. Which task must be done first when receiving materials?
a. match the packing slip to the items received
b. sign the delivery form immediately
c. make an inventory report of the items received
d. check the items for any defects
4. It is considered a management tool that lists different tasks, activities, and
behaviors that need to be followed to achieve a systematic result.
a. PPE c. checklist
b. OHS d. inspection
5. It is defined as the degree to which an object or entity satisfies a specified set of
attributes or requirements.
a. standards c. quality
b. durability d. reliability
6. Defined as the probability that a product, system, or service will perform its
intended function adequately for a specified period of time.
a. standards c. quality
b. durability d. reliability
7. This refers to the process of identifying which quality standards to focus on and
then determining what to do.
a. quality control c. quality planning
b. quality improvement d. quality assurance
8. Which of the following is considered the most important factor when choosing
materials to buy?
a. cost c. quality
b. demand d. suitability
9. Which is a system in manufacturing for maintaining standards?
a. quality control c. quality planning
b. quality improvement d. quality assurance

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10. It is the quality of being able to last a long time without becoming damaged or
the durability of the materials used.
a. standards c. quality
b. durability d. reliability
11. Which factor should be considered when choosing the right material for a certain
project?
a. cost of material c. the popularity of the material
b. brand of the material d. source of the material
12. Defined as a set of criteria within an industry relating to the standard
functioning and carrying out of operations in their respective fields of production.
a. standards c. quality
b. durability d. reliability
13. It refers to the process performed on a whole consumer product.
a. statistical control c. quality control
b. failure testing d. production process
14. Defined as a multidisciplinary practice dealing with all aspects of health and
safety in the workplace, with a strong focus on preventing workplace hazards.
a. PPE c. checklist
b. OHS d. inspection
15. These are specialized clothing or equipment worn by an employee for protection
against infectious materials.
a. PPE c. checklist
b. OHS d. inspection

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References

Books:

Department of Education: Technology and Livelihood Education – Information and

Communications Technology, Computer Hardware Servicing Learner’s Manual,
First Edition, 2013

Online Resources

https://www.studocu.com/ph/document/araullo-university/bs-accountancy/tle9-q1-w4-css-
aaaar/27453063

https://www.youtube.com/watch?v=cosVn_w5Thk

https://www.slideshare.net/BongBandola/applying-qualitystandard-css-85792577

https://www.scribd.com/embeds/471395536/content?start_page=1&view_mode=scroll&access_
key=key-DXFMtVntRav5tlToCCWR

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