MOHAMED ABDALRAZIG IBRAHEEM

Al Majaz Sharjah, UAE • Mobile: +971509833198 • Email: m.a.alrazig7@gmail.com

PROFESSIONAL SUMMARY
Dedicated and experienced IT Support Specialist with a strong background in providing technical support,
resolving queries, and ensuring the seamless operation of IT systems. I am seeking a challenging role to
leverage my experience, in-depth knowledge of computer hardware, software, and networks, as well as
exceptional communication skills to contribute to the success of a dynamic organization.
SKILLS
 IP services: OSI model, TCP/IP, HTTP/HTTPS, SSL, OPSEC, SMTP, ARP, TELNET, SSH, FTP, RADIUS,
TACACS+, DOT1X, MAB, ...
 Routing protocols: RIP, EIGRP, OSPF, BGP, HSRP, ECMP...
 Switching concepts: Ethernet, VLAN, inter-vlan routing, STP, VTP...
 S Technical Support and Query Resolution
 Computer Hardware, Software, and Network Knowledge
 IT Needs Assessment and End-User Training
 Process Documentation and Performance Monitoring
 Keeping Up with Technical Innovation and Trends
 Interpersonal and Communication Skills
WORK EXPERIENCE
Network Engineer, WNB May 20222 – October 2022
 I Configured and managed network switches and routers to ensure optimal performance and connectivity.
 Provided exceptional technical support to end-users, resolving queries and ensuring optimal functionality.
 Demonstrated in-depth knowledge of computer hardware, software, and networks to address diverse IT
issues.
 Determined IT needs and conducted training sessions for end-users, ensuring efficient system utilization.
 Documented processes and monitored performance metrics to enhance IT support efficiency.
 Applied advanced knowledge of database maintenance and system security to safeguard critical information.
 Kept abreast of technical innovation and trends in IT support to ensure proactive problem-solving.
 Collaborated with cross-functional teams to address complex IT challenges and implement solutions.
 Configured and managed firewalls to ensure network security, collaborating with the cybersecurity team to
implement and monitor firewall policies.
QUALIFICATIONS
Certifications

 PCNSE

 CCNP S-core

 CCNP S-ISE
 CCNP SECURITY
COURSES

 CCNA
 F5 LTM
 NSE4 security
Education
B.Sc. (Honors): Telecommunication Engineering (2014 - 2019)
Future University