November 15, 2023
Triangulation
Moment that Matters
Matt has participated in many of the trainings and activities
CLAS uses and so he was able to quickly identify and
understand the scenarios. He was able to effectively
choose and articulate the reasoning behind the choices he
made. Having prepared the options beforehand made it
extremely helpful to have an efficient and insightful
conversation with Matt. It did not take a lot of time but it
gave great insight.
Technique Description
For my triangulation technique, I used A/B Testing. This is
the method of comparing two versions of the same design
to see which one performs statistically better against a
predetermined goal. In layman’s terms, this means being
given the option between Choice A or Choice B, which
would you choose.
The predetermined goal was to provide a training that
aided corporate groups in improving their collaboration,
community, communication, and their responsibility.
This was the method I selected because my team and I
were discussing which are more effective, the trainings or
activities. We were unsure about what were the most
effective and wanted data to back it up. This method was
chosen to give us clear and simple data to answer that
question.
Implementation
I ran the A/B method with Matt Mickelson, an Amazon
Level 7 manager who has done many corporate trainings
throughout the years with Amazon, Walmart, and other
companies and organizations. I was not able to contact
anyone who has gone to CLAS, but I knew that Matt had
participated in many trainings so I knew his insights would
still be advantageous and helpful in answering the
question on what trainings and what activities are most
effective.
Matt has participated in many of the trainings and activities
CLAS uses and so he was able to quickly identify and
understand the scenarios. He was able to effectively
choose and articulate the reasoning behind the choices he
made. Having prepared the options beforehand made it
extremely helpful to have an efficient and insightful
conversation with Matt. It did not take a lot of time but it
gave great insight.
We did an online call because Matt had to travel out of
state to provide a training to other managers in Denver. I
then preceded to explain to him what CLAS Ropes Course
is and what it provides, followed by an explanation about
A/B testing and the format of our conversation would take.
As I spoke with him, I presented the options first as an
activity-to-training comparison, then an activity-to-activity
comparison, concluded by a training-to-training
comparison. This provided me the information to do a
cross-analysis about which elements (trainings and
activities) were most desirable and helpful and why.
Implementation
After analyzing Carter‘s experiences, it is clear that CLAS
is meeting two of it‘s main goals of building collaboration
and community. However, there are ways to make it more
effective for the corporate groups. One is by tailoring the
trainings to each group. The more tailored, the greater
the impact has been on the groups in accomplishing a
connected, collaborative team. The second is ensure that
the CLAS instructors believe in what they teach. When
the instructor believes in it, it makes them not obtain the
goals of the trainings. Improving upon these two areas
would improve the quantity of participants that leave with a
greater connection and greater collaboration within their
teams and would improve the quality of take aways for
participants. w
 October 25, 2023

Interview Appendix
Triangulation
Summary & Analysis
From my conversation with Matt Mickelson using A/B
Testing, I found that what my team and I hypothesized fell
in line with what Matt reported.
From Matt Mickelson’s experience, there were some
activities and some trainings that were more advantageous
and efficient for providing a corporate training that he
would participate in.
Activities:
Matt reported that the High Ropes Course was the most
advantageous activity because it is an intricate, enjoyable, provide the must fundamental and well-rounded trainings
and collaborative activity that boosts moral and fosters
relationships within a team. This is the most important
thing Matt looks for in his corporate trainings.
He described the Zip-line as the second best activity he
would choose, though there seemed to be a massive
difference in importance between the High Ropes Course
and the Zip-line. The zip-line did not hold a ton of value in
regards to a team building training in his eyes.
With that being said about the Zip-line, he rated it higher
than the Leap of Faith because he has seen that the Leap
of Faith can make people feel discouraged, singled out,
and ostracized which affects them the rest of the training
session and leaves them with a bad taste in their mouth.
Because of this, Matt never chose the Zip-line in any of the
A/B choices presented to him.
I presented Matt with the choice between the Blind-folded
Tent Building exercise or the Pick A Symbolic Item
exercise and he chose the item exercise. He explained
that, in his experience, it is extremely beneficial to provide
an opportunity to all participants to speak as well as to
personalize the training more to them as people and as
individuals. He has found that there is so much benefit in
this for his teams.
Overall:
From the A/B Testing with Matt Mickelson, it seems that
the top three exercises from his opinion and experience
are the High Ropes Course, the Lily Pad exercise, and the
Pick A Symbolic Item exercise. These three exercises
that he values as a manager over many corporate teams.
The activities and trainings are the peaks of the experience
and there are some exercises that have a greater impact
than others. Time is precious and to make CLAS corporate
trainings most beneficial for the end-user, the most
effective exercises should be used.
Data - Most Effective Exercises
Unity High Ropes Course

Trainings:
Teamwork Lily Pad
Matt found that both the Blind-folded Tent Building
exercise and the Lily Pad exercise were both extremely
beneficial and could barely choose between the two. He
ended up listing the Lily Pad exercise as the most
beneficial though because it is a more unique exercise that
most people would not have participated in before. Personalize Pick a Symbolic Item
Additionally, it is a harder exercise and so there is more to
be learned from it than from the Blind-folded Tent Building
exercise.