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Ass's Pack
Ass's Pack
Ass's Pack
Ministry of Education
Sector: Economic Infrastructure
Sub Sector: Information Technology
Occupation: Hardware and Network Servicing
Level III
Assessor’s Package
The assessment covers the following units of competence:
1. EIS HNS3 01 0811 Gather Data on Business Requirements
2. EIS HNS3 02 0811 Determine Best-Fit Topology
3. EIS HNS3 03 0811 Configure and Administer Server
4. EIS HNS3 04 0811 Create Technical Documentation
5. EIS HNS3 05 0811 Monitor and Administer Stem and Network Security
6. EIS HNS3 06 0811 Provide First Level Remote Help Desk Support
7. EIS HNS3 07 0811 Identify and Resolve Network Problems
8. EIS HNS3 08 0811 Monitor Implementation of Work plan/Activities
9. EIS HNS3 09 0811 Conduct / Facilitate User Training
10. EIS HNS3 10 0811 Apply Quality Control
11. EIS HNS3 11 0811 Lead Small Teams
12. EIS HNS3 12 0811 Lead Workplace Communication
13. EIS HNS3 13 0811 Improve Business Practice
14. EIS HNS3 14 1012 Maintain Quality System and Continuous Improvement
Processes (Kaizen)
Methods of Assessment
1. Observation/Demonstration with Interview Question (If necessary)
2. Knowledge assessment (written)
Nature of assessment:
1. Qualification – based
- All units of core competence are included in different practical projects and
the accompanying Oral interviews (For L1 &2) /written assessment (L3-5)
methodology
Give specific instructions to the candidates clearly and slowly and provide each
candidate with a copy of the Candidate Instructions Guide and Worksheets
Inform each candidate that s/he has fifteen (15) minutes reading time and the total
time duration for each is indicated in the Project Information.
Make certain that the candidate fully understands what is expected and knows the
time limits allowed to finish each assessment project.
Stay at the assessment area during the entire duration of the assessment activity
and observe the candidate perform the tasks.
Inhibit self from providing any assistance during the assessment or indicate in any
way whether the candidate is or not performing the activity correctly.
Intervene only for safety reasons
Implement the evidence gathering process and ensure its validity, reliability,
fairness and flexibility
Judge the evidence in terms of the four dimensions of competency – task skills,
task management skills, contingency management skills and job/ role environment
skills
Record details of evidence collected and make judgment about the candidate’s
competence based on the evidence and the relevant standards required of the
units of competence
Make no alterations/erasures in the Observation Checklist
POST ASSESSMENT
1. Provide feedback on the outcome of the assessment process. This includes providing
the candidate with:
clear and constructive feedback on the assessment decision
Give the candidates your feedback on the assessment result.
Feedback should indicate whether the candidate is:
COMPETENT
NOT YET COMPETENT
On each of the competencies assessed
information on ways of overcoming any identified gaps in competency
revealed by the assessment
information on reassessment process, if applicable
2. Prepare the necessary assessment reports
Record the assessment outcome using the prescribed Observation Checklist
Make sure the report or rating sheets are properly signed by you and the
candidate
Maintain records of the assessment procedures, evidence collected and
assessment outcome
Endorse assessment results/outcomes to assessment centre manager
Prepare recommendations for the issuance of national certificate/ certificate of
competence
EVIDENCE PLAN
Sector Economic infrastructure
Sub-Sector Information Technology
Occupation : Hardware and Network Servicing
Level III
Appropriate Assessment Method Assessment tool/instrument
Units of competence to be assessed: Observation Outcome Knowledge written /oral question using interviews,
evaluation Assessment (Oral ) practical exercise /demonstration, role
play, simulation
Practical exercise Written test
Project 1- Configure and Administer Server, and Network Security
EIS HNS3 03 0811 Configure and Administer Server X X X X
Generic competencies:
EIS HNS3 11 0811 Lead Small Teams X X
EIS HNS3 12 0811 Lead Workplace Communication X X
EIS HNS3 13 0811 Improve Business Practice X X
EIS HNS3 14 1012 Maintain
Quality System and Continuous X X
Improvement Processes (Kaizen)
NOTE: The OS must be the guide in preparing the plan, considering the various elements of the unit of competence and performance
criteria indicated. Underpinning knowledge and skills must also be considered
Project Information
Given the necessary tools, equipment and information, you are expected to perform
the following three projects.
The assessor should ask oral questions on which s/he is not satisfied by your
performance.
Assessment Venue:Well Equipped Assessment Centre or real work place
Total time for all projects: 5:00 hours
This project involves the installation and configuration of Microsoft Windows Server
2008 and Windows 7.
Competences covered:-
1. EIS HNS3 03 0811 Configure and Administer Server
2. EIS HNS3 05 0811 Monitor and Administer Stem and Network Security
Instruction: Under this project the candidate is expected to perform the following
three tasks based on the information provided.
Instruction: Under this task the candidate is expected to perform the following
activities based on the information provided.
Make ready the given computers for new Operating System installation
and configuration.
Format and Install Windows Server 2008 Operating System on one
computer.
Format and Install Microsoft Windows 7 Operating System on the other
computer; and Install MS Office 2007.
Assessor’s Package for Hardware and Network Servicing Level III
(Qualification Based)
Occupational Code: EIS HNS 3
Instruction: Under this task the candidate is expected to perform the following
activities based on the information provided.
Instruction: Under this task the candidate is expected to perform the following
Competences covered:-
1. EIS HNS3 04 0811 Create Technical Documentation
2. EIS HNS3 06 0811 Provide First Level Remote Help Desk Support
3. EIS HNS3 07 0811 Identify and Resolve Network Problems
Instruction: Under this project the candidate is expected to analyze the following
cases and justify the Solution on the provided work sheet.
1. Mr. Solomon is one of the users in the Domain. He wants to install MS Office
2007 on his PC, but he is unable to install. Recommend the solution.
2. Consider yourself as network technician. Mr. Muktar, one of your clients
(domain member) is unable to login using correct Username and Password on
his PC. You are requested to solve this problem. Recommend the possible
solutions.
3. Ms. Nardos, a domain administrator, want to join the Client PC (member of the
domain) automatically. But, the Client PC is unable to join. Recommend the
solution.
4. Record the Identified problem and recommended solution(s) for each case on
following table (using pen).
Competences Covered:-
Instruction: Under this project the candidate is expected to perform the following
two tasks based on the information provided.
Instruction: Under this task the candidate is expected to propose the specifications
of desktop computers for each customer based on the requirement on
the provided worksheet. (Hint: - Processor, RAM, Hard Disk).
Observation Checklist
Candidate’s Name:
Assessor’s Name:
Occupational Standard: Hardware and Network Servicing _LIII
Unit of Competency: [EIS HNS3 01 0811 EIS HNS3 02 0811 EIS HNS3 03 0811
EIS HNS3 04 0811 EIS HNS3 05 0811 EIS HNS3 06 0811
EIS HNS3 07 0811 EIS HNS3 08 0811 EIS HNS3 09 0811]
Date of Assessment:
Time of Assessment:
Instructions for the Assessor
Observe the candidate.
Describe the assessment activity and the date on which it was undertaken
Place a tick in the box to show that the candidate completed each aspects of the
activity to the standard expected in the enterprise.
Complete the feedback sections of the form.
OBSERVATION
During the demonstration of skills, did the candidate: Yes No
Project 1: Configure and Administer Server, and Network Security
[EIS HNS3 03 0811 EIS HNS3 05 0811]
Task 1: Install Operating Systems and Configure Network
Format and Install Windows Server 2008 Operating System on Server PC
Configure DNS
Configure DHCP.
Adjust Login hour for Maya from 8:30 AM to 12:00 AM every day
Join each user to the domain and show the resource and privilege
Note: Materials and tools may be modified by the Assessor, depending on the
actual job performed, and location & the standard installation practices of the
country.