Maria Steffany

081213549108 | mariaasteffany@gmail.com | Jakarta barat

linkedin.com/mariasteffany

ABOUT ME

A customer-focused who has experienced in receptionist, sales, product marketing, consumer research, import
and hospitality operation have strengthened my communication, time and project management, research and
analysis, critical thinking, organizational as well as my adaptibility and collaboration skill. Bachelor degree in
Hospitality and Tourism with GPA 3.78 (Cum Laude). I am seeking to pursue a professional career in a dynamic
environment where I can develop my professional abilities by implementing my theoretical knowledge with practical
experience.

WORK EXPERIENCE

PT Indomarco Prismatama Oct 2022 - Now

Receptionist
 Greeted visitors who are coming and directed them appropriately.
 Ensured all visitors are checked in and out into the electronic verification system.
 Oversaw meeting activities including monitoring, changing meeting room using VMS system.
 Handled incoming and outgoing telephone calls.
 Maintained a hygienic and tidy reception area.
 Received packets and documents from eksternal and distributed all to the correct individual.

Christian Dior Couture (Freelance) Jun - Aug 2022

Sales Assistant Support
 Responsible for greeting customers, offering assistance, and providing them with detail products information
and recommendation.
 Stocked, replenished and organized inventory accoarding to store merchandise layout.
 Cleaned and organized retail environment.
 Wrapped and bagged the products for customers.
 Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.

PT Arista Latindo (Freelance) Mei - June 2022

Sales Store
 Responsible on the day to day operation of store.
 Checked the products before the opening and closing of the store.
 Promoting and selling products to customers.
 Be able to correctly operate the Moka System relating to sales transations and payment.
 Ensured product, display material, sales kit and environment are in good condition.
 Monitor daily stock inventory.

Socialights (Internship) Jan - April 2022

Product Marketing
 Assisted product marketing manager and coordiated with product, marketing and design team.
 Engaged with more than 1200++ member of Socialights Community at discord.
 Initiating, planning, executing, and monitoring online event.
 Made 2 Ig Reels for TMRW and Get Started by Narasi.
 Made 25 Video Review for SocialReview Event.
 Made 10+ copy invitation, copy reminder, poster and banner for event.
Freelance April 2016 - Present
Sales Promotion Girl
 Greeted 10+ customers and provided product and service information surrounding its proven benefit per day.
 Provided prompt customer service, resolving 100% of client issues in a professional and timely manner.
 Understood customer's need, leading to a 40% closing rate.
Brand: Djarum, Hp, Futuready, Makarizo, Polytron, XL Prioritas, Adelle Jewellry, Toyota Part & Services, Mitsubishi
Electric, Samsung, Blibli, Brakepoint Indonesia, and Maybank.

PT Binex Logistics Jan – Aug 2021

Import Officer
 Responsible for handled 6 shipments from China, Hongkong, Bangkok and India.
 Coordinated with warehouse for unloading import cargo and handled customer's complain.
 Succesfully managed and prepared 52 MBL with 689 HBL docs by submitted to manifest and customs on
time.

PT Utopia Group (Part Time) Jul – Dec 2020

Barista & Cafe Staff
 Served and prepared 20-30 customer orders per shift with speed, quality, and consistency, and mantained
daily cash drawer to balanced calculation.
 Responsible for ordered, received and stocked supplies and products.
 Sanitized equipment multiple times during each shift; maintained store cleanliness at all times.

Melia Hotel Kuala Lumpur (Internship) Jan – Jun 2018

Front Desk Agent
 Processed guest arrivals and departures, processed guest payments for room, f&b and phone charges.
 Coordinated with housekeeping staff to ensure all rooms were clean and ready to accommodate new guest
arrivals.
 Responded to guest inquiries, requests, and issues in a timely manner.

ACTIVITY & ORGANIZATION

Bunda Mulia University Jan – March 2019

Head of Research – Student Activity Program (PKM-AI)
Held by Director Head Of Education (DIKTI)
 Article: Succession of Nglanggeran Tourism Village Yogyakarta Through Contribution of Bukit Putra Mandiri
Motivator.

Bunda Mulia University Apr – Jul 2019

Supervisor Room Division – Appreciation Parents Gathering

G Tour and Travel Oct 2018

Liason Officer – Raja Ampat Marine Festival

EDUCATION

Bunda Mulia University Jan 2016 – Oct 2020

Bachelor of Hospitality and Tourism (S.Par)
GPA 3.78
 Final Research: This Study Conducts Quantitative & Qualitative Test on The Effect Of Experiential Marketing
on Customer’s Satisfaction: A Case Study Mybunbun Rabbit Café, Jakarta.

2 Senior High School Jan 2013 – Jun 2015

Science

ADDITIONAL

Technicall Skills: Canva, Social Media, Microsoft Office, SPSS(Data Analysis), Moka (Finance&Payment)
Manifest (Import System), Opera (Hotel System).
Languages: English, Indonesia.
Receptionist: Communication, Prioritizing, Organization, Initiative and problem-soving, professional phone
etiquette.
Product Marketing: Copywriting, Presentation, Content Creation.
Sales: Customer Service, Active Listening, Communication, Attention to Detail, Product Knowledge &
Demonstation.
Hospitality: Hospitality Operation, Cafe Operation, Front office Operation, Stock & Inventory Management.
Research: Data analysis methods (Quantitative&Qualitative), Data collection methods (Questionnaire & Interview)